Skoda India Complaints & Reviews

It is embarrassing for me to make the 3rd complaint to you under three years for my car Octavia car number HR 26 CH 6054.

Just to give you a brief of the first two complaints so far :
1. Within the first 8 months, my car battery broke down, which came back with a faulty lock, it took Skoda 21 days to fix this, and the staff through this was very rude. Details in the trailing mail.
2. Last July the battery broke down again, we called your Mumbai office, you sent the battery replacement with a 2 year warranty.
Today morning again the battery broke down. The technician was carrying a new battery, but refused to replace it if it was to do be in warrenty and would only be done if he was paid cash. We spoke with Arun and Rawat at the service centre who confirmed that the same and said pay cash and get it done on spot.

Being from the same industry (Jullundur Motor Agency Delhi Ltd), one of the largest distribution house of the Independent Aftermarket since 1927 in India, we understand your battery is of substandard quality. Given my last experience of not being given a replacement for 21 days, I don’t understand your policy of cash replacement on spot otherwise it is a long drawn procedure.

Given the positioning and pricing of Skoda, your quality, polices and staff have been nothing but regret for buying the Skoda. I would want refund for the car, as every 6 months I can not be harassed.

I am refraining from taking this up on social media to give you a fair chance to get back to me on priority.

JMA Group

This email is in reference to Octavia car number HR 26 CH 6054 which is barely 6 – 8 months old.

1. We were promised delivery within a month and got it after 4 months.
2. This is our 3rd car from your stable.
3. The staff is extremely rude and misleading. The series of events are given below :

Workshop: Satnam Automobiles, Okhla.
1. Complaint lodged on 10th Jan at Helpline Number, maybe the battery was faulty.
2. Since car was not starting, locking or unlocking, it was not possible to pull out the chassis number.
3. It took 2 days to register the complaint due to their obsession with chassis number whereas they could have easily got it from other database.
4. Skoda Helpline RSS Service came and attended complaint but vehicle was not repaired. They were unable to do anything.
5. Vehicle was Towed away to workshop and returned duly repaired on 14th morning. It is visible that the battery did not look new, we did raise this point and ask for a battery warranty card, however they said the bill is good enough
6. It was found that auto lock had stopped working only after coming back from the workshop.
7. The vehicle was taken to workshop again and returned today on 16th Jan. We were informed that the part will be replaced in 10 days, however for now they had fit some other cars part in our car.
8. However, when the car started, it kept locking and unlocking on its own. Even the locking display was not working. Again Skoda Service Engineer was called and he informed that ONE PART NEEDS REPLACEMENT WHICH IS NOT AVAILABLE AND WOULD BE REPLACED BY MONDAY, THE 19TH .

I would like to mention here our company Jullundur Motor Agency Delhi Ltd is the largest seller of automobile spare parts in India www.jmaindia.com having a network of 80 branches and 75000 dealers, we are yet to come across such unprofessionalism on part of Skoda India.

In all fairness the car should be changed as it has not been satisfactory from day 1, I am not getting into minor details. I hope that you look into the merits of the case and do the needful.

Dear sir

I am not happy at all about vehicle service work & people as they r not repairing part .They r asking to replace the part which is fully fuctional.I am specifically against as these people misguide. I had repeated visited Skoda workshop but always got upset with their work.Service after sell is very bad at nashik skoda .I did scanning of my vehicle 3 months before, they ask me to change mechkantroni unit of automatic gear box. But i denied that to do .As my vehicle got work done outside which not required to replace mekantronic unit.I always asked them to show scanning reports but they denied every time .They do not erase or solve problems during scanning.Still it continues. Please do needful .

This mail is regarding issue in my Car Skoda Rapid purchased from Giriraj Motors, Gurgaon on June-15. Today I have no doubt to say that I have made big mistake of my life by purchasing Skoda Product. Inspite of hearing so many after sales issues about Skoda, I took a strong decision to buy only Skoda Product but today I realize my mistake.

I am facing regular issue with service center, my car which is less than 2 years old having issue, service center retained the car from last three days (last week also retained for 2 days), so total five days they have retained in last 10days and still unable to tell the issue and provide solution. In last 22 months, my car has retained by this service center for more than 10days due to various issues & regular service. After last service (held in Feb-17), car started making noise which I reported to service center after some days (because I was out of station), they accepted this complaint and asked me to leave the car for couple of hours because they want to upload new version of software which is for engine tuning. After that exercise, problem was same and I was asked to drive for sometime assuming noise will come down. I drove the car for one week and again reported to service center and now they asked me to leave the car for two days and reason given injector plates need to be changed after discussion with technical team. After two days they return back car by saying that still some minor noise is there which will go-off after running for 200kms. I simply asked whether they have changed the injector plates or not and they said no because technical team has advised to re-load latest software and observe noise after 200kms running. After running car for almost 400-500kms, problem was as it is and I again reported to service center. This time they said now we will be replacing injector plates, first they will replace injector plates from their Demo Car and if noise goes off then they will replace with new injector. They we were suppose to handover the car on same day evening but today is 3rd day and car still in service center with no proper response. After frustration, I asked them to return my car in as it is condition but yesterday service center manager told me that they installed demo car injector plate but after that some smoke observed in the car and also observed some low compression. Finally he asked me to leave the car for three more days without giving proper reasoning. I really lost complete trust on this service center and I don't know what experiment they will do with the car. Probably they will do some patch work in the car and give it back to me. Now I will always carry fear while driving, probably car may stop anytime any where.

Now either car has some major technical issue since beginning or there is issue with technician capability. There are big words published on website & showroom & service center about about customer satisfaction but I am sorry to say that all are fake. I really don't know what to do and able to see only solution i.e. approaching consumer court.

Dear Sir,

I just wanted to requested that My vehicle registration no. is RJ-14-CD-6330 so i serviced my car from your workshop however when i get back my vehicle from your workshop then i noticed that my car power window was not working however when i gave my vehicle for service so that time its in working condition no any kind of power window problem in my car then i told one of your service executive so he told me that its a battery problem i replace my battery into new one the problem is not in working condition according to your Job card its not mentioned that its so now i went your workshop no one is giving me the perfect reason and i am fed up in this stupid service.

could you please give me the quick reply becausue it would be help my legal action.

Thanks & Regards
Deviki
[protected]

Hi,

My car number is ka01-mg8591 - abishek kumar bangalore - [protected]. I am not able to replace my front doors lock and that's the reason i am unable to take out my car. Both the door lock are not working.

Despite request to skoda workshop - vinayaka cars k. R puram bangalore.

I am looking for quick solution.

Regards
Abishek kumar
[protected]
Abishek. [protected]@aksinfra.com

The Major Concern is, on March 4th 2017 my Skoda Rapid went through Service and Yesterday 16th March 2017 it dint start, There was not even previous complaint history .
"GURUDEV MOTORS-THE NAME YOU CANT TRUS"T.The Battery was Dead and I'm still Surprised because The Car Lights were not left on 0r thr AC -Its the NEW Battery (1.5 years Old) And we dont have any complains in represent of it before Service.HAVE THEY CHANGED MY CAR BATTERY DURING SERVICE?? IS THE BATTERY CHECKED PROPERLY DURING SEERVICE??
The Car is been Purchased 1.5 years Back on September 2015 wit 4 YEars of Warranty
and i was in the middle of something, in spite of calling the service guy who addressed us, the service manager, Customer representative everyone's answer was not like a helpful one to that situation, they dont even understand the urge and my situation
after contacting through different channels and harsh Language one addressed, Late Night they sent a person to take the vehicle, all my plan was flopped and it was really a hard situation
And today again the same is happening
Are you people are really wanting to serve your customer in a satisfying manner or you want your customer to make follow ups on you ???
i need a proper channel to contact and proceed to various level.
Am ready to face this legally
Last Year also the same **** Happened in a different way.That time It was the Car second Key-Skoda Mount Road blamed the Finance (Shri Ram City Union) and Vice Versa and Car was struck up interior of Theni almost Two Days. And we spent a Hell of Money and Medicines for my Parents, as everything was struck Inside the Car with the Main Key.
The Service centres in Madurai and Thrichy are far better and good.

So I've been searching for the contact email id of MD CEO Skoda-No Use.

Who is responsible for Service When Called -Service they say Sales-they say Service-they say the branch.Did i buy the car seeing your location or for the Brand Name "SKODA" We also have another Car in Renault and its KWID .The SKODA Representative Should Go for training to Renault.Thats Calle Customer Service.

I bought skoda octavia in the month of october 2016, from giriraj moters gurgaon, the car has just done 2600 kms and other day while driving in the dark, the left side running board got damaged, thus on 7th march 2017 i took the car for the running board replacement to giriraj motors gurgaon, well while the job has been done satisfactorily, but what surprises me is that the car windows had been left open for 3-4 days while the car was being done, and dust and paint spray dots and minute dust had accumulated all over the interiors of the car, and one despite getting the acr cleaned by myself the interior had been messed up which is not expected if skoda services, i had heard volumes of this before i bought the car skoda, but i was promised that house is in order, but i was throughly disappointed with the service of the car, and people at the helm must tiale it seriously, or else it will effect on the health of the company

I have give my car in company for replacement of bumper in insurance and they have not given me back tell now I have given car before 12 days n now also they telling will give u after 3 days . The company man don't know who to talk with Coustmer at all they are playing game with me n giving stupid reason . And there are many friend whoarenotsatiesfied

Dear Ma'am/Sir,

I am from guwahati and own a skoda superb . There is no service center here after closure of your showroom and as a result of that we are always skeptical to use our car. we have been trying to get in touch with your dealers in East but they arent interested in coming to guwahati to do servicing. having a service center of your company is mandatory as the cars sold by you was with a promise to service it also regularly.It is strange that a company of your repute has no presence in this growing market of guwahati. let me bring to your knowledge that big brands like merc and audi also have their showroom here. apart from service i also feel that you are losing out on business opportunity of not having a showroom here.
Another concern that need to be addressed is of a showroom by the name of Car and Fashion in guwahati who claim to be your authorised service partner and supply genuine skoda parts. we have had our ABS rectified (supposedly!!) from them at a cost of 1.5 lakhs, however we got to know that he is fake as he is unable to provide invoices for his work . this is also bringing a bad name to your company.

I own a Skoda Fabia Vehicle in Goa - India, which has issues for Steering. Last year we have registered a complain for Steering Rack at the time of 3rd Service which is under extended warranty. It was informed that the parts will be available within 14 days but still the issue is not resolved. This is the 4th Service & I have taken my vehicle for service & we have registered the complain, now the company says the warranty due date is finished & we cannot change it under warranty. My Vehicle Number GA 02 - K 3886, Mobile: [protected]. My vehicle is still in the Work shop. Kindly resolve the issue.

email: [protected]@yahoo.co.in

Dear sir/madam,
I have recently gave an order of a rapid which is a company purchase with full amount.due to some reason the cheque was returned back, and I have paid a certain amount for accessories for the car.after the cheque got returned back due to my personal problems I have told to stop the transaction process.and I have told the Skoda dealer to return back my accessories refund which they are telling they can't do so.please help me with the process.

I purchased Skoda Rapid Ambition Diesel in 2014, it ran only 25K and I got the problem of clutch plate. Car was jerking on first gear and I could not drive at all. Just few weeks before I noticed steering wheel vibrating too much when I slowly apply the break when speed is in between 80 to 100 KM/H

Though I drive my car in traffic, there are other brands who also drive in the same city condition but they have not got this problem....

Hello sir

This is Kailas

I have brought skoda Rapid car in June 2014. Reg. No.- (MH 12 LD 4000)
From the 1st day of delivery my car had a problem of wiring faults and I had been scanned it many times in skoda workshop but everytime they had done unwanted and temporary work for that.
In November 2016 my car had been troubles about leaving the current for a second and that car had the major flicks. At that time i had given it to the Viiraaj skoda workshop at wagholi (pune) and they had told me about the wiring defaults and I had charged 10000 Rs for that. After one month I had got same problem and i have asked abt the same to viiraj skoda workshop at wagholi pune. Now the problem is same but skoda work shop telling me to replace the other wiring and they will going to charged me 13000 Rs again for that because the estimate it is.
Where the problem is frequently seeing within few days and the viiraj skoda workshop charging for the same problem more and again and giving the reason of skoda will flicks like that due to 32 types of default reasons. That mean it is the way to despoil the customers.
It is my observation that the viiraj skoda workshop is alleges before to every customer and ignore the problems.

I have already paid for my Service under Annual maintenance package along with monthly EMI as part of the company scheme while purchasing the car .
Now when i sent my car for Annual Service they have rejected my Service request under Annual maintenance package i have opted for and asking to to pay again for the service stating that my service is overdue hence i will not be given approval for service under AMC.
I am surprised to hear that as i have already paid for my service and this kind of issue is raised now only in three years, They never raised concerned in my last services as they were also overdue . Moreover i have already paid around Rs 10, 000 as part of my Annual maintenance package along with my monthly EMI. Please find attached the documents for my AMC contarct and EMI schedule showing Maintenance charges deducted every month

My Contact no is [protected]
Skoda Service center name in Jaipur: SAGA Automative Ltd

I have a skoda rapid . Clutch assembly is tearing off every 10000 kms . First time I had this problem they said it is because of driving style, I can not believe this as i drive others cars too, but I accepted and paid for it . Now at 20000 kms I am facing same problem, on pressing accelerator RPM is going high and car is not accelerating .

Now I request skoda india to look into this problem, it is not driving style problem but something faulty about car assembly .

Mobile number : [protected]

Rajesh tiwari
Mahima constructions
169-170, vip paraspar nagar slice 4 scheme 97
Rajendra nagar indore.
Phone : [protected]
Grievance to :
Skoda india ltd
Dealer : satguru motors
7/4, lasudia mori, near lasudia police station indore mp
Date : 14/02/17
Dear concern
I wish to complain about my skoda rapid (Reg. No. Mp09 ct 5600) that i purchased on 17/02/17 from satguru motors dealer for skoda in indore city
I am complaining because i am not getting solution of my problem from the local dealer service center over that they had started misbehaving & denying to give anything in writing.
From last two months i had raised my complaints verbally at service center regarding bubbling & noise near steering while braking is being denied by the supervisor. Now finally i had given the vehicle to service center to rectify the issue on 30th jan 2017. Since then i have been regularly chasing with the concerns solution. After 14 days vehicle is still with them, i am begging them daily over call & visiting regularly, literally i am now feeling cheated by skoda. Mr saxena (Service head) has now started misbehaving & denying getting this issue resolve and threatening us to bear the repair replacement cost on the first free service itself. To resolve this problem i would like you to raise this with top management that these guys sitting here are ruining brand image of skoda.
When i first learned of this problem, i contacted mr saxena at your service center, and was told that nothing could be done about my problem. I believe that this response is unfair because my car is under warranty & not even done first service itself. I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within next 7 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
Sincerely,
Rajesh tiwari

Our car on 3rd dec, got stop without any warning, we have given the car to Service center of the Saga Automotive, Jaipur, there they told us Some belt was broken and given us the estimate for 1, 70, 000/- When we asked why it was broken and why it was not checked in the earlier service, they have not given any answer, there after we are sending mail to head of customer care (india) Jatinder Walia and copany personal Mr. Subir Singh, byt they are not responding to numerous mail we have send.

We don't understand why these guys are not answering and moreover our car is lying in the service center since then.

Now Even the service centre guys ( Mr Arvind Kumawat Gm Saga Automotive) are not picking or responding to our mail and phone calls

We don't whether these guys will give back our car or not

We are really depressed by the un professional behaviour of the entire Skoda team

I have not yet received my RC BOOK even after two years of purchasing the Skoda Rapid. First I was given a wrong number which was corrected after more than a year and now I am still not given my RC BOOK.

My mobile number is [protected]/[protected]
Email - [protected]@gmail.com
Car Registration number - MH04HF4333

I got a delivery of my car from Senator Skoda Powai in the month of January. However have not received my RC Book till date (23/10/2015). Also they have lost my Aadhar Card which was submitted for registration purpose. I have followed up rigorously with all various people in their organisation. Right from Mr. Vinod salesman to the GM - Anil Sharma who was only apologetic but did nothing. For them it is not their responsibility to ensure we get the RC Book. Also it is not their mistake if their person has lost the Aadhar Card because he has not done it purposely. I have written N number of times to their VP. Mr. Siddhesh Marathe but he is least bothered. BTW their is also a very strong protocol in the company where they don't give out mobile numbers of their seniors and when you call them on landline, they are either unavailable or in a long meeting. Now the salesman and GM have both left and I am only breaking my head against the wall. Pathetic customer service.

My Skoda Rapid is serviced by Tafe Access ltd at Electronic city Kudulu gate yesterday (07/02/17). I have driven 7500kms and the vehicle control, speed and comfort is excellent. Maintained my car nicely with good control of steering and smooth changing of gears.
After the service, i found the steering is completely loose and shivering in 50kms speed itself. Before service, on 140 kms /hr speed also steering would sturdy and steady.
Also, now gear changing is not smooth and is creating noise.
Any problem would be rectified in service generally, i wonder with SKoda, they create problems by doing service.
Horrible service and they charge hefty amount for pickup & drop the vehicle for service.
The inside doors were not fixed properly after service which is irritating.

I am driving Skoda Rapid for last four years. Already clutch plate changed for 3 times and again similar problem need to change the plate again. It was changed at 40000, 60000, 75000 and now at 82000 kms. Previously I drove other brands and never had this issue. I feel either the clutch plate quality is not good or the person fitting it not capable. I am planing to take legal action against Skoda Secunderabad.