Skoda India Complaints & Reviews

Hi, My Skoda Rapid Ambition 1.6 TDI, bought in JAN 2012, recently had an issue of a blinking "Emission and coil" indicator, in between a drive. When it was taken to the service station SGA cars in Coimbatore, they diagnosed and the issue seems to be with Fuel injectors. The service station has informed us that the cost of 1 such fuel injector as Rs.23000/- and since it is outside our warranty, we may have to bear the cost. After i checked...

To, skoda service date - 28/09/2016

Ub: complaint regarding surat service centre and executives

Respected skoda,
As i’m till date prowd owner of skoda laura from 5 years and till date now having single issue with it but when i decided on 8/9/2016 to give my car for routine service to skoda service in surat that was the day i lost my faith in skoda service.
It took 4 days to return my car from service which is i had provided my car to them on 08/09/2016 they returned it on 11/09/2016.
1. As i have provided my car in skoda service-surat for routine service with the customer executive mr. Kalpesh bhalani with the mobile no.[protected] he had called me thrice that day for service related querries whichi have replied in either affirmative or negative.
One of the problem was rain wiper at the time of providing service they said it is 10% faulty and need to changed which i replied that i will change in next monsoon but after 4 days of service when i used wiper it was 90% damanged and i had no other option but to change it.
When i called kalpesh bhalani for this issue he said you need to come and wait for 2 hours which was a 5 minute work and the whole wiper was changed or damaged by skoda service-surat.

2. The most important problem was esp/abs error (Light continuosly blinking) which was never happed before the service so that when i have received the error on 12/09/2016 which was first time i recived this error but i wasnt took it serious but after couple of days i. E on 15/09/2016 eps/abs error was started blnking continously so that i have called mr. Kalpesh bhalani again so he gave me appointment on 24/09/2016 and went to skoda on 26/09/2016 where i met mr. Himanshubhai who without getting trial first told me change the sensor which cost around 10000/- but they will change it with discounted price of 5000/- i mean this rediculous that first they fault my car and then changing each and every parts.
Then he took 20km trial and suggest me to call again when the eps/abs error shows continusly (At the time of trial error was blinking then too he decided to avoid it)

When i called on 27/09/2016 at the time when error was continious as per mr. Himanshu told me the represtitive guide me that we can provide you service appointment on 7/10/2016 i. E after a week.

3. The problem for which i gave my car to skoda service-surat i. E car racing highly on 1st and 2nd gear which is not preferable they have not solved this matter nor that time nor now.

Hello my name is MayanK Mishra, I am a big fan of Skoda cars especially Skoda Superb, but I am not having any Skoda Showroom at my place, I am from Allahabad, in my city we have Volkswagon showroom, Honda, Toyota, Renault, Chevrolte, Ford, Hyundai all are available but no Skoda, It is quite disappointing, me and my friend wanted to buy Skoda Superb but we dropped the idea due to unavailability of showroom in my city, instead we bought Toyota Camry .Allahabad is a growing city and there are lots of potential buyers who want Skoda cars but due to no showroom in the city they drop the idea . That day is not far that people will forget Skoda forever trust me.I hope my words might open up your eyes.Thanks for reading

Hello sir
i am ca saurabh garg
i have skoda yeti (4*2) top model
i purchase skoda because of showroom exist in my city kota
but from last few months the availability of parts are very poor
now he says that showroom is closed please go to jaipur n service your vichle
can you please explain who bear the expenses for jaipur & why we waste our time due to your mistake
try to solve our problems as soon as possible
otherwise we go for a legel action .
vichle no.RJ20CD0738

In Chennai Only one mono-poly dealer, Gurudev motors,

He sold a Skoda Laura 20 lks worth car and for service for that car he is charging 2 % credit card charges .

I hope Maruthi service center is better then Gurudev motors . they charge the actual charges. We even paid through cheque they say you can not take your car out . Is Gurudev motors do not know how to serve a customer who is spending 43460 rupees for service. Skoda India should know to create a good new dealer

Regards,
Peter

Hi, Our Skoda Rapid Ambition 1.6 TDI, bought in FEB 2012, recently had an issue of a blinking "Emission and coil" indicator, in between a drive. When it was taken to the JMD Skoda service station, they diagnosed and the issue seems to be with Fuel injection system. The initial reason seems to be fuel adulteration, but as all car owners, we fill it from the PSU outlets like Bharat Petroleum, HP etc, so we are wondering about the reliability of a Skoda ignition system to be faulty in four years. The Skoda service guys also informed us the cost of 1 such fuel injectors as Rs.25000/- and since it is outside our warranty, we may have to bear a part of its cost. After a detailed research, we found that there were many vehicles in the same service station with the same problem over the last couple of months, which definitely raises a question on the reliability of a world class automobile manufacturer. This is after a paid service in July 2016, with a thorough checkup done on the car, with all service needs requested by the Service team, for an amount close to Rs.22000. Having said this, we sincerely hope that your technical team will diagnose the issue in detail and let us know the best way forward. From the financial perspective, we believe that Skoda India will bear the maximum cost, for its unreliability in this case, and value your esteemed customers. Thanks, Deven Oberoi. Car Number- MH43-AJ-8003. Contact Number- [protected].

I have a Skoda Octavia which was bought in July 2015. Recently made an outstation trip during which the battery drained completely and went dead. Car had to be jump-started twice and I brought it down to Trichy Gurudev motors. On examination, the battery was found dead. Battery is still under warranty. But Skoda refused to give me the warranty saying that I had installed a rear view camera which had caused the problem and hence the battery went dead.. This is impossible to believe. How can one rear view camera cause a battery to go dead. My car is an automatic transmission so the car will not even start if it's in reverse gear. The rear view camera is connected to a single rear light. It's impossible to cause drain and let alone make a battery go dead in one year. Very disappointed with Skoda. On inquiry they escaped saying that it is not an OEM camera being sold. The joke is, Skoda sells it's OEM rear view cameras now and I wonder how those will not cause the same problem. Kindly help me and let me know how to proceed.

Dear Sir,
I would like to bring it to your notice once again, that our car, Skoda Octavia was given to the workshop in the first week of July 2016.

However due to negligence on part of the dealership, when I went to take the delivery, when according to them the carpet was removed, fuel pump leakage fixed/ serviced, car serviced and was fully ready for delivery, I noticed the paper floor mats were floating in approximately 6 inches of water, which I'd never seen in all these years if owning this car.

They'd left it parked in a neighbouring factory promise, under the open sky and pouring rain on an inclined slope, not even to check it before delivery when I've called, asked and confirmed with the service advisor before reaching the workshop.

However after they went around to take care of this issue, i was only to discover, on my next visit that the airbag indicator in the display panel was ON.

Highlighted the problem, only to be informed the next day that the Airbag Control Module which supposedly is installed inside the cabin blew up due to water damage.

Now who is responsible, for this damage when the car is in their safe custody ?

Sir,
I will request you once again to kindly look into the concern, call for every document with the registers for this particular car and what is it doing in the workshop since close to two months now ?

Kindly note that my vehicle had no airbag problem either at the time of handing over the car at the workshop.

I had given my superb to mahavir skoda for second servicing, and I took my car at evening in lo light and after reached home and saw the car I noticed that car had not washed all the interior and exterior was same when I gave, they didn't even top up the washer fluids and the steering wheel was straight and the wheel alignment was totaly [censored] but they made a total bill of 17k

I was been kept satisfied by providing a complementary warranty for next 10000 Kms from the after milage recorded from the last mail. Sadly, it was just a commitment of just a complimentary warranty which was given as the compromization from the end of either GRAND MOTORS, BILASPUR or from behalf of SKODA AUTO INDIA PVT LIMITED keeping Mr. MUKUL BORKAR in between as a part of complaint negotiation with respect to my vehicle bearing registration number CG10FA5731 & vin TMBBLMNA3BG011934.


On the first week of AUGUST, I need to drive to GRAND MOTORS, BILASPUR(C.G.) regarding the issue of ENGINE KNOCKING, WHEEL NOISE & MANY MORE. Only the cleaning was done & I was asked by the SERVICE ADVISOR of GRAND MOTOR BILASPUR, to drive for few more hundred kilometers just with the intention of getting my car run beyond the stated warranty limits which was again called by GRAND MOTORS BILASPUR on 4TH August 2016 after lodging the complaint to the toll free number of SKODA AUTO INDIA PVT LTD. To the day the problem was fixed temporally as the said problem again arise as of running of 100 Kms which was reported to the people their.

As on the day, I was been appointed @12AM but I was late by only 20-25 minutes. As a part of appointment, I hope it is their duty to repair my vehicle with priority but I don't know why just they ignored my vehicle & plan to repair the same to the second half even after requesting them by reporting the condition of MEDICAL EMERGENCY as my grand mother was staying for her CHEMOTHERAPY with me & on the same day a CARDIAC RESPIRATION ATTACK was heppend to her & I recived a call from my home as I have to take my GRAND MOTHER to hospital for her treatment which was witnessed by Mr Amol Yanley, SALSA MANAGER, GRAND MOTORS BILASPUR. To the time I request the service advisior either to please deliver my vehicle or provide me with a CURTSY VEHICLE to me in order to handle the EMERGENCY SITUATION from 4PM but they just don't listen and delivered me my vehicle @7:15 PM. To the very next day morning she died Just because of activity GRAND MOTORS BILASPUR(C.G.).

To the time after, I had meeting with Mrs. Neetu Rishi, M.D., GRAND MOTORS BILASPUR, for the foresaid issue where she agreed to provide me the a CURTSY VEHICLE when I will be giving my car for the repeated repair as I have my own BUSINESS to carry on & not just let with the work of repair of my car.

Moreover, with the record of gateman of GRAND MOTORS BILASPUR, is this the workmanship standard of SKODA AUTO INDIA PVT LIMITED, as I visited number of times in between[protected] till now just for the repair of my car.

I refered here gateman's record as usually they just not use to open the jobsheet as the GRAND MOTORS BILASPUR, providing me the DEALERSHIP WARRANTY manytimes

I'm vinay, my car no - ka03mx78. Gave for first service 2weeks back, i had shock absorber issue in right front wheel which dey resolved. After two days again sound started in same wheel. I took for servicing, on my way to service i met with an accident, my front bumper is gone...
Now the issue is how can wheel bearing wear and tear before 1st service.. I hav two cars one from hyundai and maruti i changed break pads, bearing at 45000 kms. It's should be faulty product or how i can hav issue with only skoda car, when i use same road with other cars also. And i ran down to service station on wednesday to resolve issue, customer manager told he will raise issue to bangalore manager and get back to me as soon as possible, which still didn't happen...
Now they are telling front bumper panel will take 10 days to come.
Showroom people told rapid is very successful product we sorted out servicing issues now, and there won't be any delay in getting any parts as it used happen in past..
But stories have not changed and still skoda after sale service sucks.
I'm without car for more than 15 days, and it will month end before i get my bumper replaced.
Hereafter i won't even make an attempt to buy skoda car, suggest any one to do same mistake...
Even though your cars are good, u ppl hav still long way to go satisfy customers because o[censored]r sucking after sale services...

This is after waiting for one week

Today i came to know how tafe access, chickbegur, hosur road bangalore behave with their customers.. I took my car today, i paid for my wallet for bearing (Which i changed for 14000kms) i waited for 1 week for their reply and i can't go another 1 week without car..
Your customer care manager by name venkataachalapathi replyed like it was skoda's problem he can't do anything he has wait for reply from higher authority... If try to call also he won't give any prompt reply, he's only reply is "it's skoda's problem he can't do anything about it". If ask about front bumper replacement and panel replacement he gave same answers (It's skoda's problem)
My question is, if he can blame skoda for everything, then why the hell he's sitting on that chair..
Hereafter i won't even try think about your product.
Thank u

I'm vinay, my car no - ka03mx78. Gave for first service 2weeks back, i had shock absorber issue in right front wheel which dey resolved. After two days again sound started in same wheel. I took for servicing, on my way to service i met with an accident, my front bumper is gone...
Now the issue is how can wheel bearing wear and tear before 1st service.. I hav two cars one from hyundai and maruti i changed break pads, bearing at 45000 kms. It's should be faulty product or how i can hav issue with only skoda car, when i use same road with other cars also. And i ran down to service station on wednesday to resolve issue, customer manager told he will raise issue to bangalore manager and get back to me as soon as possible, which still didn't happen...
Now they are telling front bumper panel will take 10 days to come.
Showroom people told rapid is very successful product we sorted out servicing issues now, and there won't be any delay in getting any parts as it used happen in past..
But stories have not changed and still skoda after sale service sucks.
I'm without car for more than 15 days, and it will month end before i get my bumper replaced.
Hereafter i won't even make an attempt to buy skoda car, suggest any one to do same mistake...
Even though your cars are good, u ppl hav still long way to go satisfy customers because o[censored]r sucking after sale services...

My car Reg no MH43 AL 5747 was given for servicing at autobahn Kurla Workshop on 01 Aug 2016 and was returned on 02 Aug 2016. A total of Rs 29, 942 was charged to me and I paid the same. On scrutiny of invoice number MUM[protected], I found Rs.12, 678 has been charged as labour charges. I think this is excessive. Further, if one totals the man hours shown in the invoice it totals to 23.05 hrs. When the car was at workshop for less than 24 hours, it is not possible to log the above man-hours. I beleive the jobs were not done and merely signed off and were over charged.

People beware before buying SKODA/ VW/ AUDI cars as there is a BIG Manufacturing Defect in all SKODA/ Volkswagen/ Audi vehicles. Important papers which you generally keep on dashboard while driving may get wet by the moisture/ water flow coming due to the AC and its manufacturing problem in all VW Cars (SKODA, AUDI, VW).. Kindly find mail confirmation from SKODA senior manager.

Mail:
Dear Mr. Chhabra,
Greetings from Skoda Auto India !!
This is regarding your vehicle bearing registration number HR26CK-8506.
This is regarding your vehicle concern of moisture coming at dashboard I would like to inform you that as per your request the said vehicle was thoroughly checked by our technical expert under the supervision of our Skoda technical team
During our investigation it was found that it is natural phenomena to be happened due to excess moisture in atmosphere because of high rate of humidity.
Request you to please do not make any apprehension about the product. We look forward for your kind understanding in this regard.
In case of any further assistance or clarification, you may please contact Mr. Ajit Malik Works Manager [protected] Giriraj Auto .
Thanking you and assuring you best of our services.
Regards,
Sanjay Shukla
Area Manager-After Sales
ŠKODA AUTO India Pvt. Ltd
C/o Volkswagen Finance Pvt. Ltd.

My car is on parking in rainy monsoon n my car is fully pack n lock all glass r closed then also in car mating water coming inside my car...so kindly solve my problem as soon as possible my car is on workshop of jai cars of jodhpur city contact me on my mobile no [protected], please kindly solve my problem as earlier as i have not another vehicle to go my office...

We had brought our skoda rapid in 2012 may, since then the car has run 42000kms .In a car which has run less than 50000 kms we had to change the following parts due to failure:
1)Fuel lid lock 2)driver side window motor 3) injector 4)break rotars had to polished for 1800Rs 5)suspension rubber mounts which was damaged when the car had done only 30000kms, the tyres had worn off early on one side due to this and had to be replaced, 6) 2 ABS sensors.Now the latest complaint being the sensor failure again.Skoda was kind enough to replace the injectors for free.But still i have to spend more on the every year with something or the other cropping up.The service centers are scarce and it takes so much of time and effort for these repairs to be done. Services had been done only at Marikar skoda, cochin.Now tht workshop has also closed down.

After delivering my vehicle following a service, i had complained that the gps/reverse parking device is not getting connected to the usb adaptor pin. It seems the my usb connector was misplaced by pinnacle skoda team. I had notified the same to pinnacle skoda through numerous mails. But they are yet to deliver my usb connector. Requesting you to please find a resolution to this.

I have superb car mp 14 cb 1789. My car engine experienced some problem. I shown my car to satguru skoda service centre in indore. I have been given estimation of 1.25 lacs around and time of 20 days. After two days the car was in same position with engine uninsulated from car just. Then after 35 days them guys gave me another estimation of 2 lack rupees. Then i agreed to it even. Then gave my car after two months and the engine was still missing. I paid two lacs fifty two thousand and got my car which is far more than estimate. About engine missing, they told me that we need to replace one more part worth 30000 which will be here in a week. I was very depressed that after paying so much of money and time, i am taking car home which is not able to go above speed of 80 because the engine is missing. The part arrived after two weeks, i gave my car again to them people and they promised me to deliver it the same day. But i didn't got any reply that day.. No one was responsible or answering. Then another day i got to know the wrong part has come and it's again will take one or two weeks. I felt so helpless and frustrated all this times. I have sended so much of mails on costumer complaint i'd, but i didn't got any satisfied reply or action. Then after all this when i burst out a bit on service centre people, them guys were like that we are not gonna repair your car, we have informed this thing to skoda india even. Coz your approach way is wrong rather than understanding that's it's their behaviour which made me approach them wrong way.

Dear sir

I have skoda yeti at my home but instead feeling good about it i now feel that your service is not upto the mark.
I have given my vehicle for service some noise was coming from shock up on further checking engineer told me shockup mounting which cost 2300 for pair need to be changed but they could not open a nut which connects the shockup and mount so they said only way is to cut the skockup and put a new shockup costing 11000. Just if they cant open one nut why should a customer bare 11000 when they said shockup is alright. Very unhappy with the response and wanted to buy superb but now no more skoda unless you improve after sales services. And how do a customer know if the parts and oil are genuinely changed. My car performance has decreased a lot and i dont think they change the filters properly.

They have replace some parts of rear suspension which cost 2 to 3000 and asking labout 2200 rs . How to digest this part that spare parts and labour is same rate. Very very unhappy with skoda
My vehicle no is MP09 CK6200
Please provide me a solution to it if customer means something to you

Dear sir

I own skoada octavia mh01bu9455

Its less thank 2 years i purchased the car in which the doors of my car are getting jammed i have sent it many times at your sewari work shop but the complaint keeps coming back

Also i sent my car for repairs as there is water leakge in 4 days leakage is back

My battery has died 2 times and nothing in the car was left on