Skoda India Complaints & Reviews

Hi, our skoda rapid ambition 1.6 tdi, bought in march 2012, recently had an issue of a blinking "emission and coil" indicator, in between a drive. When it was taken to the chennai guindy gurudev service station,. The initial reason seems to be fuel adulteration, but as all car owners, we fill it from the psu outlets like bharat petroleum, hp and shell etc, so we are wondering about the reliability of a skoda ignition system to be faulty in two years. The skoda service guys also informed us the cost of 1 such fuel injectors as rs.25000/- and since it is outside our warranty, we may have to bear a part of its cost. I found a service advisory issued by skoda which states that all injectors manufactured before june 2012 has that issue and has to be replaced. They have never made a recall of car for this issue. They are supposed to recall for such a big issue. Thanks, godfrey rajasingh j, [protected]

Worst road side assistance offered

Dear sir/mam
It feels regret to inform you that I am very unhappy with the services provided by your road side assistance team as I had a breakdown of my vehicle reg.no mh12mw8901.
Vehicle was broken down near a Paud( Pune city) n the call centre was unable to provide me help as I was stuck till 5 am with family with all problem to be sorted out.
Case was registered at 11 pm previous night and felt so sorry to be associated with Skoda I request you to take some serious steps with the services offered and also update me with acknowledgement of the mail.
If not I would take further concern action so that no other customers are affected including myself

Anirudh Turilay
[protected]

Dear Sir,

This for your your kind consideration that my car no. UP80 CJ 6800 had a minor accident on 25-12-16 for which I had sudmitted the claim form duly signed for my car to M/s. Nawab motors, Noida on 26-12-16 in which it was mentioned that the wind screan and front bumper of car got damaged and informed to body shop manager Mr. Dheeraj for the intimation of it to the insurance company. In the first case insurance surveyor Mr. Ram passed the claim of wind shield but refused for the remained work of bumper. But when I requested Mr Ram for the remained work of the bumper he passed the bumper and other for second claim., after discussion of body shop manager Mr. dheeraj and Insurance surveyor Mr. Ram, Mr. dheeraj proceeded for the remained work but not intimated for the second claim to the insurance company and the work on car was already finished on 31-12-16 and the invoice of 32444/- was prepared in the name of insurance company but not submitted to the insurance company till 2nd jan 2017 and on 2nd jan insurance policy of my car got expired. And on3rd jan I was informed that the second claim of my car was not intimated and I have to pay the amout of second claim about which I have already informed to body shop manager Mr. Dheeraj that my policy is about to expire, though on 31st of dec 2016 I was informed that my car is ready I can pick it up. So by the fault of service center I had to pay the amount of 12276/- and service center handed over my car to me on 06/01/17 after 18:30 .so I request you to take the legal action against Nawab motors for misguiding me and refund me the amount of Rs. 12276/- . I am submitting all the bills regarding it and the bill full work which proves that my car was ready on 31-12-16 but it was got delayed illegally. just to charge the amount by the service centre by Ms. Nawab Motors.
I am submitting all the bills and jobcard for the work for your information. Kindly look in to matter and do the needful ASAP.

Regards-
Dipesh Kumar
Agra
[protected]/[protected]

I have purchased SKODA Fabia 2014 make. After running 5000 KMS my engine got failed suddenly and car has not started. Then shifted my vehicle to mahavir auto. They said like i have to bear 75, 000 Rs. to wards the Engine repair charges by keeping my car in garage 2 months and demanding the money.I have bargained after wards with them they come down to 35, 000 and labour charges for handing over the vehicle.I have pleased them not to cheat and finally I have paid total amount and bought my car.

Again after 13, 000 Kms, the engine coolant system got failed and returned to skoda service centre. Now they have taken my vehicle back again and asking to wait for another 10 days and i dont know how much amount they are going to cheat this time.

I have purchased a brand new vehicle from skoda. If the vehicle doesnt perform at least 15, 000 kms correctly without repeated repair, then what sort of automobile company car it is.I hate such company who cheats customers with middle aged income group who bought car from them.

I have complained several times when call came from SKODA but no use of the Service calls which they make. I think they are fake calls arranged by Mahavir.
Its a fake Automobile company who doesnt manufature the goods by keeping customers in mind. and they dont stand on the service booklet rules.
If a vehicle brought from SKODA doesnt perform even 15000 kms.what sort of car it is? and what sort of automobile company it is?

Dear Sir

I khushbu dave purchased your product skoda rapid on 20/01/2016 from Jai Cars Pvt Ltd. Jodhpur is immensely dis satisfied with after sales support provided by your organisation.

My AC vents is emitting white fumes, I have problem with my second gear, it is not working properly and also windows of driver side making absued noise after getting wet. I have already visited the service centre thrice regarding the malfunctions but no attention has been paid, still facing all those problems. once they change my gear but still facing the same problem and I am not satisfied with the solution which they provided to me and service advisor is saying that the way you change your gears is not ohk change your driving pattern this is ridiculous, I have so many cars but i have problem with my rapid only so i think my driving pattern is ohk your car is not good.

There is a quality issue in the steering mounted controls ie both the volume adjust button and folder changing button in the steering got damaged is this the quality u manufacturer in the premium segment sedan vehicles. when asked with the service partner they say that they dont have the spare to replace the both the adjusting buttons in the steering.Myself very much disappointed to see such pretty things are manufactured in sub standard materials. i need this to be replaced in warranty. Does all plastic materials used in the car is of such low quality ?

My car will go out of warranty in this month. kindly provide some solution for the above mentioned faults before the warranty lapse else the company will leave me no choice other then going to the consumer forum.

please do the needfull at the earliest and oblige.

thanking you

Yours Khushbu Dave
Vehicle registration number RJ19-CD-9382
Chassis NO.
TMBBUKNA5G020030
ENGINE NO
CWX119745

Skoda Rapid has bad manufacturing design of its remote control Key and I saw many customer making complaint of same. I also have skoda rapid and key was broken 4 months back as natural wear and tear due to poor manufacturing quality and vehicle is still under warranty. Since than dozens of call and mails have been exchanged with skoda india and but they have refused to do any thing saying its not covered under warranty. In my 20 years of driving and having used 10 different cars, I have never seen that Key breaking the way Skoda Rapid key broke due to manufacturing defect.

I am still hopefull that some wise person in skoda will understand my issue and replace the key.

abhay kapoor [protected]

1. Appointment taken before 8 to 10 days
2. Appointment given on 23/12/2016 at 10:25 Am
3. My vehicle reached on 23/12/2016 at 10:00 Am
4. Trial & Estimate given in evening 6:00 Pm.
5. For Servicing I send the car from Jalgaon to Nasik with prior appointment. ( Heak Auto Nasik)
6. nobody is giving the proper answer & about the position of the car.
7. whole day my car & driver was there without repairing, he has charged Rs. 460.00 & saying you have to wait 2 - 3 days.
8. We notice the sound in stearing only we want to repair that one.
9. This is third time bad experience.

Myself having a skoda octovia taken on 25 sep 2015 with chassis no: TMBBJFNE3FA007704 and engine no. :CRV116363. There is a quality issue in the steering mounted controls ie both the volume adjust button and folder changing button in the steering got damaged which you can see in the photo enclosed.is this the quality u manufacturer in the premium segment sedan vehicles. when asked with the service partner they say that they dont have the spare to replace the both the adjusting buttons in the steering.Myself very much disappointed to see such pretty things are manufactured in sub standard materials. i need this to be replaced. Does all plastic materials used in the car is of such low quality ?

with regards,
s.dhurai
[protected]

I have skoda yeti no.PB 08 BQ 5555. my vehicle had an accident on dated 29/11/16. i had send my vehicle to SAGA AUTOMOTIVE WORKSHOP at jaipur SITAPURA, JAIPUR, RAJISTHAN. at workshop Mr.Rajkumar attended my vehicle. in the accident driver side mirror and front right defender, bumper was damaged. your service adviser Mr. Rajkumar told us that side mirror is not available with us and will provide with in next few days. but i regret to inform you that after my regular follow up with your dealer in Jaipur there is NO response from your dealer till TODAY.

if we owned a brand like skoda then we never think about this type of service received from your type of reputed company

please look into the matter and response as fast as you can

thank you
MANISH GUPTA
Jaipur, rajisthan
[protected]

PB 08 BQ 5555

Worst in quality, 1.3 yrs crossed since my vehicle is purchased and very less driven comparatively and 100% perfect maintenance by self. Imagine for a less driven vehicle of around 12000 kms. Brake disc got almost worn out and brake shoes are to be replaced becoz of that issue. I was informed by the sales advisor abt the same and i made a visit for the problem occurred and found the same is being replaced for 4 vehicles side by side in the same floor. And it is not a problem for a less driven vehicle or a more driven vehicle and its common complaint for all the vehicles as observed in the service centre. Company is making sales of the spares in such a way. Hence be aware of buying a skoda vehicle.

Hi,
I m Rajesh, I have a skoda rapid, Reg no : KA 28 P 0919. Bought on 6 January2016.
My front glass has cracked without anything falling on it. Initially it was an 8" crack which now is about 3' in a period of 2 months.
I have brought my car to Bangalore to get it fixed from Bijapur. First when we enquired at the Skoda showroom at Sadashivnagar, the sales person told me very clearly that I will have to take it to Okalipuram service satation to get it repaired. That is 30 kms from where I stay. I go there and they tell me it is not done here, I will have to go to K R puram. I called the K R Puram service station and they first of all are not ready to even inspect the car, not they are responding properly. They have been saying that they will call back and they are not calling back.
We have to travel on 25 December so I came earlier to get it repaired and this is the kind of Pathetic response that we get from your people.
Had I known that there are such service issues with Skoda, I would not have made a mistake of buying this vehicle when I had other better options. I have cars from Hyundai, we have never faced such issues. They are very prompt with their customers unlike Skoda.
I want a clear answer from you, whether u can help or not. If not please take back your car. We will not require your service anymore. I don't want your car. Either you do it tomorrow or you take it back.
I come from so far to get it repaired and I get no response? While selling the car I used to get ten calls a day and now when there is a problem you are not interested to solve. How do I travel with my family when the car is in such a shape. I don't want to risk their safety?

Dear Sir,

I am the owner of Skoda Superb (VIN: TMBBBK3T7AA303132) residing in Mumbai, India.

We are approaching you as our last resort before we move ahead and file a law suit against Soda India Pvt Ltd. And JMD Auto Pvt. Ltd.

2 months back the car stopped functioning and I had to tow it to the authorized service centre. Since then the car is with them at their garage.

They say the car engine has failed and needs replacement but they are unable to answer what caused such failure or what is the failure about. They are also not giving any proper response in writing even after asking them multiple times.

One of the reasons the works manager at JMD Kandivali, Mumbai told me is that we failed to replace Engine Oil in 2015 which caused faults in the engine. On asking why were we not indicated about it when car had came for service and repairs multiple times the manager is not responding to that query.

I understand the fact that Car is out of warranty. But this mishap according to them has happened because of Engine oil was not replaced. Which is their duty to change or intimate us about the requirement which they failed to do so. And hence we are fighting for justice as this is the service centre’s inefficiency which led to the failure.

Even after multiple queries raised Skoda India in not responding them or even trying to resolve the same.

I am approaching you for advice and guidance on what could be our options to solve the same.

Regards,
Hitesh Vakil
( +91 [protected])
Dipen Vakil
(+91 [protected])

I was given my vehicle to skoda aurtherised service center in hyderabad for car care checkup and regular service on 13/12/2016, today date is 15/12/2016 sill i am not resived any conformation like my vehicle job card is not open, if i call to service executive asked after that he is behaving unprofficinelly. After that i was not resive any call from the skoda service center. Now the skoda car care check camp is expired, only the reason is in hyderabad only one dealer is operating, if we need the better service or trust the skoda dealer we have to compalseary visit to that particular dealer. So that they are going to cash our valuable time,
Apart from that service executive is behaving unprofessionally.

I am facing this issue past 2 years as my skoda superb's instrument cluster LED's are not functioning properly. As time passed each and every led went off. now I am not able to see even at what speed my car is going. When i went to service station they said they will replace the instrument cluster which costs around 70k. This car is just 5 years old and it has this issue. The main thing is that time is not an issue but its just been 1lac kms. i have faced numeral issues in this car such as AC, engine oil going far less than the mark, but i thought it was wear and tear. But in this car the wear and tear is quite more than others. but i don't think this instrument cluster is wear and tear as it is something which should never go off like this. i have owned many cars such as toyota hyundai but never faced any problem like these...why skoda have all the issues? i want this to be replaced in goodwill warranty.

My vehicle SKODA Superb no. MH 01 AV 4659 is given for repair on 22.10.2016 at JMD Kandivali. Till today, no clue as to what the fault is, ? how can there be such fault ?when will the car be repaired?
I am verbally informed by JMD that there is some engine problem but they are unable to find fault.
I have lodged a complaint with you also on 2.11.2016 but no resolution as yet.
They have no answers as to what the problem is.
NO analysis or diagnosis report is given for the test conducted. All they are telling us is We will have to replace the engine and pay 7.5 lacs for it.
They aren't even ready to acknowledge the fact that their engine has failed.
We are clueless with regards to our further options. Request group members if they can suggest a proper course of action that can be undertaken.
Thank you

My vehicle SKODA Superb no. MH 01 AV 4659 is given for repair on 22.10.2016 at JMD Kandivali. Till today, no clue as to what the fault is, ? how can there be such fault ?when will the car be repaired?
I am verbally informed by JMD that there is some engine problem but they are unable to find fault.

I have lodged a complaint with you also on 2.11.2016 but no resolution as yet.

I am without car for so many days and it is affecting my work very badly. I have also requested for stand by vehicle if repair is taking longer time but there is no revert for the same.

I seek an appropriate solution as to what's gone wrong. It is absolutely unacceptable that a premium car is facing such kind of problems.

They are not giving us any details regarding what the problem is and how can there be such a problem in their engine but have handed us the bill estimate of 7.5 lacs.

We are not satisfied as we need answers on how can there be such Engine failure.

Require your guidance on the same

To,
Skoda auto india pvt. Ltd.

Dear sir,
Sub:- complaint letter
Ref.: skoda rapid ambition tdi uk08y9783
Model no. Skoda rapid ambition tdi (Purchase aug 2012)
Engine no. Cln208461, chassis no. Tmbblfna6cg023833
Registration date -16 aug 2012
Purchase dealer - c& t motors pvt ltd partapur meerut up

I mr. Mohit chauhan, owner of above vehicle, would like to bring to your kind notice that i was purchased the skoda rapid car on june 2012 from c& t motors pvt ltd partapur meerut up.in 200 km i have facing starting problem & very heavy smoke through silencer. To look that i was very much depressed that in new car what this issue.

So ill start this car & directly go to c& t motors pvt ltd partapur meerut where i was purchased this car. The service manager will came & check the car so i was surprised that there was no coolant in his coolant bottle, i asked the manager when they deliver this car they don’t check it properly? They told me that there is some technical fault in car & due to diesel problem the egr system is failed that’s why the coolant is removed through engine & silencer. Sir i can’t understand the company like skoda have this type of technical problem in his engine

The manager told me that they was properly check the car but i insist i want my money back because if in 200 km if ill face this type of issue then how can i trust that it will not happen again in future,. After almost one month ill receive a call from their that they told me that my car is ready with proper checkup

When ill go their they confirm me that my car is change & they give me new car & guaranteed me skoda have resolve this problem in his all new car but now ill understand they tell me a lie… in 3 days before ill face same problem & the mechanic told me that due to diesel the egr system failed. May be this time ill repair my car out side from skoda service station but ill take this case in print media & electronic media & request people to don’t buy skoda car’s because this is my 3 car with same problem company don’t care about that..

Sir if the company like skoda give fake commitment to customers then who will help us.. Sir even is last 4 years i have not receive any single call from company

Sir ill request please look into this want my money back.

Regards

Mohit chauhan

Email id c. [protected]@gmail.com

Ph no [protected]

SKODA does it again.
All 4 Fuel injectors damaged within 75000 kms.
Upon questioning SKODA, they state, it is because of servicing not effected with authorised SKODA dearlers. It is a sheer blackmail from SKODA to service with their service centres, who charge a huge hefty sum, whereas, reputed garages / auto service centres do it for 50% less amount.

Then, they claim, 50% discount is offered, towards goodwill.
It is a big big scam in India, wherein, the faulty engines and injectors are attached, as, the consumer societies in India are not strong enough to question these big companies.

Attached herewith are messages correponded

From: Kishore Bilaney [mailto:[protected]@jmbaxi.com]
Sent: 03 December 2016 12:10
To: 'SKIN R: Aurangabad, Skoda India Customer Care' ; 'sudhir.[protected]@skoda-auto.co.in' ; 'nimish.[protected]@skoda-auto.co.in'
Cc: 'ccare.[protected]@autobahn.co.in' ; 'servmgr.[protected]@autobahn.co.in'
Subject: Acknowledgement Mail Mr. Bilaney MH02CH-8070 Reference No DIR 152608

Dear Mr. Sudhir Rao,

Did receive a call from SKODA CRM.

- Ms. Amruta was kind to offer 50% discount on the fuel injectors. Same was offered by Mr. Hoosein on 1/12/2016.
- As per SKODA contention, because, the vehicle was not serviced (3rd service) in Authorised service centre of SKODA, is the possible cause of all 4 fuel injectors getting damaged.
- She stated, that, it is recommended, that, all services are done at SKODA service centres.
- Upon being questioned, if, the fuel injectors got damaged, even after, the 3rd service was rendered at SKODA, what would have been the status of our complain. She claimed, it would have been the same.
- It is implied, whether, the service is undertaken at SKODA or non SKODA, fuel injectors replacement would have the same decision, as, it is now.
- Hence, she claims, that’s the last decision, SKODA can take.
- We have requested the vehicle to remain with SKODA service centre.
- We shall either take further necessary action (legally, if need be) with all the forums or let go of the vehicle, as, the loss would be only 1.75 Lac rupees (without payment of Rs. 1.25 Lacs for repairs and servicing) – taking into account, the resale value being around Rs. 3 Lacs.
- We do hope, that, SKODA offers a good hear to the customers and accept, that, faulty engines / fuel injectors have been reported across India and outside and by acting responsibly for complete replacement without costs, they could only win, more customers and not lose the present ones.

Attached a few threads comparing, with a search for “SKODA FUEL INJECTOR” vis-à-vis other models.

1) Maruti
https://www.google.co.in/search?espv=2&q=maruti+fuel+injector&oq=maruti+fuel+inj...⇄

2) SKODA
https://www.google.co.in/search?espv=2&q=skoda+fuel+injector+&oq=skoda+fuel+inje...⇄

3) Toyota
https://www.google.co.in/search?espv=2&q=toyota+fuel+injector&oq=toyota+fuel+inj...⇄

4) Hyundai
https://www.google.co.in/search?espv=2&btnG=Search&q=Hyundai+fuel+injector

It is apparent, that, the SKODA threads – have plenty of complains for the fuel injectors – right from day 1 of purchase also.
We have chosen SKODA over other tried and tested models in the Indian car space.
We do hope, that, the said sentiment is honoured by SKODA and uplifted for future.

Regards

Kishore
[protected]

Dear Mr. Akhlaq,

From today, we shall be informing your goodselves, on a daily basis, around 11 am, about the status of our complain with SKODA Super management.

1st Day : No call from either SKODA or Authobahn management / status quo maintained.

FYI : We have received the Invoice for repairs and service at Rs. 65, 000 from authobahn, which is exclusive of the 4 Fuel injectors to be replaced. (WOW all 4 fuel injectors damaged in 4.5 years / 75000 kms, in a city, like Mumbai)

In the unfolding of events, Mr. Hoosein and Autobahn Jogeshwari, are now willing to release the vehicle immediately (without replacement of fuel injectors), which was not been released since last 18 days, stating, that, the vehicle engine might get further damaged and it is dangerous to run the vehicle in such condition.
Today, they, feel otherwise.

Regards
Kishore
[protected]
===================

Dear Mr. Akhlaq,

The idea of putting mail to the senior most management in SKODA, is, to find a perfect solution at the earliest.
If, we had to speak to so many personnel, we could have done so, in the last 17 days, the vehicle is parked at Autobahn.
It is disheartening, to note, that, even, after advising, that, none of SKODA senior management was willing to discuss till yesterday,
Your goodselves, are advising us to talk to their CRM’s.
They have put forward their solution, which is, unacceptable, due, to, reasons mentioned below.

In the last 2 services and 1 repair undertaken, Autobahn have not checked the Fuel injectors, although, there has been an SKODA advisory, for checking the fuel injectors for all TD engine vehicles.

We have paid the following amounts towards Servicing of the vehicle :-
04/2/2014 : Rs. 25, 374 (Out of which, Rs. 9750 is towards Labour)
21/1/2015 : Rs. 11, 017

We hope, to receive your earliest solution.

Regards
Kishore
[protected]

From: SKIN R: Aurangabad, Skoda India Customer Care [mailto:[protected]@skoda-auto.co.in]
Sent: 02 December 2016 20:46
To: [protected]@jmbaxi.com
Cc: ccare.[protected]@autobahn.co.in; servmgr.[protected]@autobahn.co.in
Subject: Acknowledgement Mail Mr. Bilaney MH02CH-8070 Reference No DIR 152608

Dear Mr. Bilaney,

At the outset we understand your concern and regret for the inconvenience caused to you.

We have taken up your concern for further resolution at the earliest.

Please feel free to speak with below person for any assistance required in the matter.

Regional Customer Relationship Manager of Skoda Auto India, Ms. Amrita Chauhan on[protected]From 9 AM to 5 PM).

CRM of Autobahn Auto Mr Samket on [protected].

Hope for your understanding on the same and assuring our best services at all times.

Regards,
Akhlaq K
Customer Support |[protected]
Škoda Auto India Pvt. Ltd

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: [protected]@jmbaxi.com [mailto:[protected]@jmbaxi.com]
Sent: Friday, December 02, 2016 8:32 PM
To: SKIN R: Aurangabad, Skoda India Customer Care
Subject: RE: Acknowledgement Mail Mr. Bilaney, MH02N-8070

Hi

Refer telecom.

Attached herewith

Sent from my Windows 10 phone

From: SKIN R: Aurangabad, Skoda India Customer Care
Sent: 02 December 2016 17:57
To: Kishore Bilaney
Subject: Acknowledgement Mail Mr. Bilaney, MH02N-8070

Dear Mr. Bilaney,

Greetings from Skoda Auto!!! Acknowledgement

We are in receipt of your below mail and had noted the contents. In order to address the concern effectively, Request you to kindly share with us your vehicle Chassis number(VIN). Please be rest assured that the concern will be addressed at your entire satisfaction as per Skoda Auto norms.

Hope your understanding on the same and assuring our best services at all times.

Regards,
Akhlaq K
Customer Support |[protected]
Škoda Auto India Pvt. Ltd

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Kishore Bilaney [mailto:[protected]@jmbaxi.com]
Sent: Friday, December 02, 2016 5:25 PM
To: Rao, Sudhir (Skoda Auto India)
Cc: SKIN R: Aurangabad, Skoda India Customer Care; Sharma, Nimish (Skoda Auto India)
Subject: SKODA Rapid issues with Fuel Injectors.

Dear Mr. Sudhir Rao,

Re : Vehicle No. MH 02 N 8070 – 2012 model
Servicing at Autobahn, Jogeshwari (WEST), Mumbai

W.r.t to the said vehicle, we are putting forward the case to your goodselves, inorder, get a good decision.
- On 15/11/2016, we offered the said vehicle for servicing at the subject service centre. Informed them of engine tuning and some noise.
- On 17/11/2016, Mr. Hoosein informs of 2 Fuel Injectors being damaged and offered a quotation of Rs. 1.5 Lac as repair costs.
- We requested them, to recheck and advise.
- On 18/11/2016, they advised, that, as per their readings, all 4 fuel injectors are damaged.
- On 19/11/2016, they advised, that, new readings are being taken with replacement of fuel injectors to check, if all 4 need to be replaced.
- For full week, no news
- On 25/11/2016, they advised, that, all 4 fuel injectors need to be replaced and they shall get discount.
- On 28/11/2016, they state, that, as, the vehicle is out of warranty, nothing can be done for the replacement and total cost has to be paid.
- On 28/11/2016, they advise, that, from their side, they are trying for a discount. It can be anywhere from 50% to 70%.
- For full week, no news – although, tried to check, who was the senior at the service centre, but, nobody came forward
- On 1/12/2016, upon our voice being increased, Mr. Sankit comes on line to narrate the full story again. Promised to help immediately.
- On 2/12/2016, they are offering a discount of 50%.
- Total cost of repairs and maintenance, for a 4 year old vehicle is Rs. 1, 00, 000.

- Our contention,
 How can all 4 fuel injectors be damaged.
 Have checked. It seems, that, TD engines of SKODA, Volkswagen have an issue. Many new vehicles have also been affected. IT is a very known, fact, that, the fuel injector issues are coming up.
 For same, SKODA has put forward a service advisory to all dealers, inorder, to tweak some software.
 The said fuel injector issue is prevalent, not only in, India, but, in other parts of the world also.
 In many cases, the fuel injectors are being replaced by vehicle manufacturers – on company costs, as, it is a defect in the vehicle.
 Why 50% is being offered as a discount. Is the balance 50% - not the onus of the company, as, fuel injectors donot get damaged easily.
 Why are Authobahn peronnel not willing to hand over the vehicle for usage and no senior willing to talk to customers.

The reputation of SKODA for repairs and maintenance has been an issue.

We do hope, that, a good view of the situation is taken by your goodselves and fuel injectors are replaced, without any costs, as, it has been a issue with TD engines.
For your information, there are other wear and tear costs to the tune of Rs. 50000, which, we are not disputing.

With a amount of Rs. 50000 being spent on the fuel injectors after 4 years, shall always move customers toward other brands with a big complain in their minds.
Replacement of the fuel injectors is a common issue in the said vehicles and SKODA have to replace immediately, inorder, the customers have continuous faith in the brand.

Awaiting your immediate and favourable reply.

PS : Till date, not a single senior personnel from Autobahn have had the courtesy to discuss with customers, for, a vehicle being parked in their service centre since last 17 days. Feel, the dealers have dwarfed the repute of SKODA.

Regards
Kishore Bilaney
[protected]

Hi,

My father Mr. Bajendrababu V owns a Skoda Rapid and the Registration number of the car is TN 22 CT 6066.
The key is broken from the attached remote and is creating various problems. The car is having problems in starting and it stops suddenly in middle of the road. We are having huge difficulty in using the car with the broken key and have taken the car to gurudev motors service centre in chennai for fixing the key problem.

But unfortunately the service centre people are saying it will take minimum 15 days to get the Keys replaced as it need to come from Czechoslovakia - outside india. Until then we will not be able to use the car. We have explained them it is difficult to wait for 15 days without the car as it affects daily routine and work. But they have refused to provide any solution and asking us to wait until key comes from Czechoslovakia.

We need your kind intervention
1. to get the keys in 2-3 days or
2. provide us with alternate solution to manage the key problem until we get the key replaced or
3. Alternate car for our use until we get the key replaced.

We have also paid Rs. 9200 towards key replacement and the bill is attached.

Kindly help to solve the problem.

My mobile number is : 91-[protected]

Regards,
Vajjrapani B

I am thoroughly disappointed with the sales and after sales people in the company, before buying the vehicle 24*7 they kept calling us and running behind, but as now their job is done and looks like ours have started. Just to let you know its been 2 months I've bought a skoda rapid style plus high end model and thousands of times I've been asking for my documents but none of them are bothered to respond to my query inspite of continuously calling them they are least bothered to send the docs or even respond to our calls. Even before this for my car RTO registration I had to run behind them and finally almost after 1.5 month i got the information that i can go to RTO for registration. I need the docs urgently as i have bought a loan of Rs.10, 00, 000 and still the docs are remaining to be submitted in the bank and also m travelling out of station after 2 days and need the docs urgently, inspite of calling them like more then 20times today they dint bother to send docs nor receive the calls. This is super disappointing i need an answer to this that why no problem occurs to them when they come to sell the car, there they are even ready to give test drive at 11pm.
Please look into this and take some action. Need the docs within two days. True harassment this is.