Skoda India Complaints & Reviews

Dear sir, I have respected that I have purchased a fabia car on oct 2011. My car regd. no. is HR20 W 9178. Now my car right window lock is damage in aug 2013. When I have gone ur company showroom Daimond automobiles hisar then he says that this showroom closed and u come next months. but again i ask on telphone that he said me that u will wait 15 sep13. again ask that he said me that u wait oct13 1st week but this showroom not open again now. now my warranty period is endingon 21 oct13. I have my complaint on 14 oct in ur coustmer toll free no. then I have visit ur company showroom sidak automobiles pvt ltd., karnal on 16 oct 13. He said me that this part not available this time and said that I have complaint in skoda company. now he tell me that ur are not able warrranty becouse u have not services in my showroom . When my car warranty ended today he tell when i have not able any others company visit now. i have reqest that please help me on this problem. Thanking you. Your sincerely, Rakesh Kumar [protected] [protected].

I purchased a new car on 31st Jan 2013 but since begning the car has lot of sound from Doors & AC conked of 3 times . The complaints have been submitted to company the car has been sent to service station atleast 20 times in last 7 months but not satisfactory . Tring to contact the company but no body responding. Regards

Sir, I had booked the new Skoda Octavia under the name of my firm Bindoo Gas Service at Arshia Motors Faridabad for which i had given a cash deposit of 1 lac rupees on 26/09/13 and a furthur cheque of 15 lac rupees on 01/10/13. I was told by the sales executive that the maximum cost of the top model automatic would be less than 19 lac. when the rate came out it was 22.2 lacs which was a big increase from the estimated quoted price. Still since i really liked the car, i decided to go ahead and purchase it. But i was informed by sales executive from Arshia Motors that due to unavailability of cars, my delivery would take place at the end of the month and IF I NEEDED THE CAR EARLIER THEN I WOULD HAVE TO PAY A PREMIUM OF 1-1.5 lac rupees. I found this strange and decided to verify the facts with other skoda dealerships in Delhi and Gurgaon. To my surprise the first dealership i called (Jai Auto) situated at Mathura Road New Delhi, responded immediately to my query and were very warm and polite in their dealing. They said that i could have the car the same day in the evening. A special mention to Mr Shashank, who made the whole experiance of buying the new SKODA OCTAVIA a delightful one.I bought the Skoda Octavia automatic top model on the same day. What I don't understand is that how come the car is being sold (or at least quoted to be sold) at a premium at one Skoda Showroom (Arshia Motors) inspite of pre booking and inspite of the fact that i had already payed 16 lac rupees in advance, whereas in another Skoda Showroom (Jai Auto) i was not asked to pay even 1 rupee premium and without prior booking I was able buy the car on the same day itself? Now comming to the main problem which i am facing. I cancelled my booking at Arshia Motors on 06/10/13 and i asked for a refund on the amount (rs 16 Lac) which i had payed in advance. I was told that i would get it in a few days. Today morning I called up Arshia Motors to enquire about my refund and to my surprise I was told that the MD was not in town hence it would take two weeks more. I am surprised that there is such a huge difference in professionalism in Skoda Dealerships. On the one hand there is Jai Auto, from whom i purchased the car, they made me feel like a king. And on the other hand there is Arshia motors, who were giving me late delivery and asking for a premium and are now delaying my refund. Please help me get my refund check as soon as possible. Hoping for a favourable response New Skoda Octavia owner Salil Mehta Bindoo Gas Service Faridabad [protected]

I purchased a Skoda Rapid Diesel top end from Vinayak Skoda Palace Road Bangalore in July 2012. In dec2012 i noticed that there was a noise coming from the steering column & every time during gear shift the car jerks/recoils. Highlighted the same to Vinayak Skoda & SAIL in Dec2012 and it has been 10months since, the car still has the same set of issues. In the 10months they have taken the car for repairs 7times for an over 23days & still counting. Every time the take the car in for repairs they reassure me that this time the issues would be fixed but all empty promises. The days the car was in repairs i was forced to spend money out of my pocket to arrange alternate private taxis to go to office & back. This cost me 800Rs/ per and they never came forward to offer me alternate car to take care of my travels. To add insult they have forced me to go to pick up the car at 8pm (about 30kms) calling me at the last moment and telling me that no drivers are available. They even damaged my car doors while doing the 1st service and did not repair that at that time instead they said they would only repair it after a week.
My humble ask is that they take this defective car and replace this with a brand new car(same model) and pay me the money I have spent for my travels while the car was in repairs which is Rs.20000/-

sir, i have send my scoda fabis car on 07/09/1013 for service, there was a complaint of staring but till today not repaired while the manger close the job without resolving the problem and staff also committed theft of diesel from my car in the compelling circumstances i took the taxi for day to day work and paying charges for the same its all due to deficiency in service of Scoda company and also caused mental pain, for the same i had made complaint on toll free no. bearing complaint no. SPL37219 and also not ready to pay the charges for taxi from the date 07/09/13. Kindly do needful Virendra Kumar Agrawal [protected]

Dealer called me for serviceing , they insisted me and said they will send guy for pick-up , post one day of pick-up someone called me for works pending and said the bill would be 33k , I said I don't face any trouble in my Fabia so please do not go for any major part change , my bill shouldnot be more than 5000 , now second day the billed me 25000 , saying that "you had agreed for all work " they are now trying to blackmail me either I pick the car post payment of 25k or drop the car their ...

My skoda superb got brakedown at ambala on 11 th june 2013 then it has toewed to chandigarh same day.we have extended warranty also , dealer is saying for the last two months we are doing as per company guidelines and we are sending fuel for testing . but no body is telling why such a car has no safety feature for poor quality of fuel , how much damage it can do . why they are not repairing the car. is two month time is not sufficient for the company to rectify the car. I think skoda company wants only one time customer not a repeated customer. THEY DONT HAVE ANY TIME FRAME FOR CUSTOMER COMPLAINT REDRESSAL. WHY COMPANY IS NOT RESPONDING EVEN AFTER SENDING EMAILS AT THEIR HELPLINES AND THEIR OFFICIAL EMAIL ID's.

Dear CEO,Regional Manager of SKODA INDIA,

IAM A DOCTOR I WAS ENQUIRING ABOUT SKODA YETI,ALREADY I WON A LAURA NOW PLANING TO BUY YETI FOR THAT I SPOKE TO GURUDEV MOTORS EXECUTIVE FROM VELLORE-TAMILNADU .Mr.MURALI SEEMS TO BE A GENERAL MANAGER,HE ATTENDED THE CALL THE WAY HE SPOKE WAS EMBARASING,ACTUALLY SPEAKING HE IS NOT AT ALL INTERESTED IN SELLING IN SKODA VEHICLES,HE IS NOT READY TO LISTEN WHAT IS MY REQUIREMENTS,INSTEAD HE IS TELLING ME TO SPEAK LESS,THE WAY HE SPOKE IT WAS DISAPPOINTED ME,I THOUGHT IAM A PROUD OWNER OF SKODA,BUT NOW IT MADE ME TO THINK AGAIN,IAM SURE I WONT BUY SKODA CARS FOR ANY REASON,I WONT SUGESST TO ANYONE.

To Date[protected]
The consumer court

Sub: O.P. failed to provide proper service and guilty of over charging
Sir,
This is to inform you that we had given our car no DL3FAH 0222 to JAI AUTO, having its workshop as A-38 & A-39, mohan co-operative industrial estate, Mathura road, New delhi -110044 through its invoice no DEL[protected] on 5th June, 2013 having problem of extreme black smoke problem. The party delivered the car on 8th June, 2013 with a bill of Rs 58,247/- (Rupees fifty eight thousand two hundred forty seven only) and the bill was duly acknowledge by us and the payment was made on the same date. Moreover, the bill was raised by them in the name of earlier owner instead of present even after presenting them the RC copy. This is total failure of system and malpractice on regular basis.
However, on 18th June, 2013 the car started making huge noise from inside the bonnet, which it was not making on earlier. The party again gave a estimate cost for the repair of Rs 105,000/- (Rupees one lac five thousand only) which was later on conducted by another workshop for just Rs 26678/- (Rupees twenty six thousand six hundred seventy eight only) and all faults were removed.
We would like to bring to your notice that JAI AUTO failed to provide proper service and guilty of overcharging. We have to bear the harassment given by them due to late delivery of car and regular problem in it. Further, the party is not ready to except its fault. The party is liable to refund the entire amount of Rs 58,247/- (Rupees fifty eight thousand two hundred forty seven only) and amount towards mental agony and torture which amounts to Rs 200,000/- (Rupees two Lacs only). Further I would like to say that we don’t have any other equally efficacious remedy except to approach this Hon’ble Forum for redress for his grievances. When we spoke to some other person they also found similar problem of overcharging.

For A.G. Infrastructure private limited

Skoda after sales service is aweful ,pathetic and disgusting, after paying such a huge sum of money to buy Skoda Laura-2013, every time the car is taken for Service,recently my car power windows was not working after sanning my car it was found that my control unit of front right power window was faulty and further is was noticed that their is some problem with compresser or its valve of ac and almost it 20 days the part is not yet available its 4 months oid car and i have to face so much problem not getting proper reply from the service center it seem like skoda is selling defective cars in India, the dealer seems to just care of making money out of the brand conscious and innocent customers!!

I purchase Skoda Fabia in September 2010. I am also facing AC Gas leakage problem since last 1 year. They 1st charged me around Rs 3000 in Nov 2012 for Repairing and AC gas refilling. However Ac stop colling within 2 months. Again They refilled the gas in Mar 2013 and charged me Rs 1500. They gave in written that "If i don't drive my Car Daily or atleast alternate day for 5-10 km, problem will reoccur. I am driving my car atleast 2 times a week. However, Again my Ac is not cooling.
The problem need to be solved and untill solution is there i should be get my charges back and free refilling of Gas.
I am not getting reply for my queries at their customer care Id's.

Naveen Singla

Dear Sir,

This is regarding complaint i logged a week back regarding AC in my car not working. No resolution has been provided till now either by customer care OR by Nawab Motors.

I wanted to bring to your notice that i am getting my car serviced from Nawab motors from last 3 services (as it is the only service station in town). I switched to Nawab motors from Arshia Motors Faridabad because of Poor Quality of service at Arshia, but it seems Nawab has turned out to be more pain than Arshia.

I would request you to pick up history of services of my car right from Service 0 ( AC not working just after i bought car) from Arshia motors to serivce 3 from Nawab Motors.

Every time i gave my car for service i had worst surprises to come. First time i gave my car for servicing to Arshia, they left a major & very life threatening fault in my car due to which my car used to switch off ( and yes i meant switch off) randomly while driving all of a sudden. It was hard time for me to get it rectified as it tool 2 -3 sittings with Arshia to figure out that there was some wiring in my driver door which was left loose casing my car to randomly shut down leaving no power in car randomly during driving and steering wheel locked as there is no power. That could have happened on any speed from 0 - 100. I hope you get the seriousness of the problem.

Due this kind of issues with Arshia, i had to switch to Nawab motors and then...

2nd service:
While drivng back home just after service from Nawab motors, my car suddenly shut down in the middle of the road in night. I called up for crane to take my car to Nawab motors but noting was available at Nawab. Somebody suggested that i should check the battery terminals. To my surprise, battery terminals were left loose which disconnected battery altogether and hence no power.

3rd Service:
I got my 3rd service done again from Nawab Motors on 15th October 2012. Just a few days after the service ( 2 may be 3 days) on normal driving home to office, i got an indicator blinking in my car saying "Engine Malfunction", I don't know what they did to car whether they left something unfinished or changed some parts, i don't know. I called up and Nawab and gave my car for rectification of this issue.
When i got my car back after the fix, as an aware customer, i asked what was the cause and what is it they did to rectify the problem. The technician said nothing was found wrong but the indicator is not blinking now. When inquired further he said i have just flushed the indicator. I was not happy with the explanation but thought that he is more skilled and experienced to handle the issue.


Now, a few months after the 3rd service, again the same old indicator started blinking saying "Engine Malfunction". I called up Nawab motors that the issue has again risen up. And i would like to get my car serviced. I was made to talk to the technician. He saw my record and suggested that i have driven just 10,000 Km after the service and i can drive my car for a[protected] kms more as this issue could be because of hot whether and there is nothing to worry. As i take advice from my service station i took this one as well and thinking it as an expert advice and started driving my car.


After a few days, Ac in my car stopped working. I sent my car for service and they said multiple parts (relay & radiator fan) need to be replaced and it is going to cost me 25-30 K apart from the service charges (13K). I was shocked to hear that and logged a complaint on Skoda customer care. When i asked further the technician (Dharmendra) told me that it was due to the "Engine Malfunction" indicator shown on the panel. When i told this to Mr Aamir manager Nawab motors that this was because of the same indication, the technician was made to keep quiet as it might reveal their fault.

I did talk to Aamir (manger) and Mr Koshi (GM) Nawab motors on this issue but nobody is able to see justification in my complaint that the issue is caused by improper servicing and incorrect advice from Nawab motors.

I have repeatedly asked customer care to provide me with number of Zonal head Skoda motors, but nobody is able to help me with that.

I am really frustrated as nobody is listening to my complaint since last one week. I would request you to look into this matter ASAP. Do look at my service history at Arshia and Nawab motors.

I really liked the car i bought but it has been made worse after each service. I was almost becoming a loyal customer by purchasing another Skoda car but this instance has really struck be hard for poor after sales service.

Sandip

I purchased the Skoda Yeti in September 2011 based on its promotion and advertisment as an off-road vehicle. However, in the first year alone, I had three sidewall tears in the vehicle from mild off-road usage. I discovered that the tyres that come as standard on the Skoda Yeti are high performance tyres meant for city and highway usage but absolutely unsuitable for any kind of off-road driving. I complained to Skoda regarding this and asked them to recommend me All Terrain tyres that would be more suitable for on and off-road usage. Skoda did not respond to my request. I discovered that there are no A/T tyres available in India that fit the Skoda Yeti size. So, I am stuck with an off-road vehicle that I cannot get off-road tyres for. I would like to complain that Skoda should ensure that customers in India have access to A/T tyres for their Yetis in accordance with the description for which the vehicle is being sold.

My car Skoda fabia reg no. DL 3 CAT 6660 was given to Nawab Motors in Noida on the 31st of May with a faulty fuel pump(had to be towed to the workshop) and which took them 4 days to repair which was a maximum 1 hour job. The car is under warranty but no warranty was given for changing the fuel pump and two pipes. After 2 days on returning from Delhi to Noida my car stalled on the DND and had to be towed again to the workshop.

Its been two days now and they are still telling me they haven't found the exact fault. though they said the charcoal condenser needs changing and on inquiring with a friend of mine he encountered the same problem with another dealer who by mistake connected the condenser on the wrong fuel line which i suspect has happened to me also because it showed the same symptoms.

I get no feedback from Skoda I am trying to mail all the offices worldwide maybe that helps i dont know

We have Vehicle skoda Octavia registered under No JK02 AH- 3476, We are facing problem the Air Condition is not working properly, we have already get it reapeied from Auhtorised Agency (Jainco Skoda) they have change the Fan, cooling Coil, AC sensor wich cost arounf Rs 45000/-.

But still not fuctionong properly the case is pending from aprrox one & half month.
it really disappoint us.

for further query please contact [protected]

Hope the action will taken soon to recover.

regards.

Sir,
I bought a skoda laura from Krishna Autos, Ludhiana dated 31st April 2012. My ac of car stopped working as soon as pre-summer approached this year. I had sent my car for 1st service and mentioned them about the problem in ac then the company officials said that the ac checking machine is not working. Again when it got unbearable i went to showroom get it checked. They took 2 days to check it and said that compressor has to be replaced. Again after 2 days i got a call on approx 24 April 2013 that it will be replaced within a week. Today is 7th may and i still have not got any confirmed answer as how much more time will it take. Its been 15 days I m driving Laura which doesn't have A.C. And it is 40 decrees in Ludhiana. So i want it replaced immediately otherwise provide me a substitute car so that i can concentrate on my work.
Mayank

copy of complaint submitted to skoda india and mahavir auto Hyderabad. the letter is self explanatory::

[protected][protected]---- complaint to skoda on[protected][protected][protected]
this is the second time i am writing about the service issue with mahavir auto hyderabad. earlier while purchasing my vehicle, there were issues where the mahavir showroom hyderabad did not want me to insure my new vehicle at the time of purchase with their choice of insurance company and falsely stated that without insurance purchased from them, the factory vehicle warranty will not be applicable and i would have to pay for any warranty defects if i should not give them the business for insurance.

thereafter, the service of skoda (mahavir auto) hyderabad has been poor and i was only tolerating the same for lack of an alternative. i had mentioned earlier (in my email to you during that time) also at the time of purchase that skoda india should consider another agency for dealership since mahavir auto has a very bad reputation for service (during and after sales). they are a most unprofessional organisation and several online complaints will also reveal the same.

recently my skoda superb (ap 10 ar 7999) was sent to the sanathnagar workshop of mahavir auto replacement of the headlamp unit (which had a minor crack and needed replacement) and routine service on 23-04-13.

thereafter since thursday[protected] my staff has been in touch with the mahavir workshop/service personnel for sending of the service invoice so we may make the payment. after 2 days of followup we finally received an email without signature or authentication that the cost was about rs 60,000/-.

i had sent my driver and another representative to collect the vehicle (on[protected] with the cash as advised through the email. then my staff were shocked and surprised to notice that the driver side inner door panel handle was torn and damaged with a heavily greased/stained appearance. on asking the staff of the reason for the damage, the mahavir staff mentioned casually that this usually happens and this is not new. they were also willing to show the same damage committed to other vehicles and were so blatant and shameless about. i requested them through my staff to repair/replace the door handle to which there has been no response and the same reply was repeated. on finally approaching one anita ([protected]) of the showroom who has known me since i had purchased other cars also she asked me to get in touch with one mr gandhi (ceo) [protected]. however, he didn't answer and neither was there any reply even after half the day had passed. finally one of my staff could get in touch with mr gandhi and he in turn diverted the call to another person mahesh. this gentleman spoke most rudely and also said we may proceed legally since they will not make good the damage neither have any remedy.

therefore, this is a final notice to you to rectify the issue at this early stage and avoid any further complications. Should i not hear from you within the end of the day i shall make a claim so you are liable for the following:

1) to repair/replace the damaged panel at your cost entirely including cost of labour.

2) to compensate me for the days the vehicle was not available to me for every day.

3) to compensate me for the mental agony, hardship and misery for having owned a skoda superb for the years with the same agony in my heart and painful experience everytime i have to get service or repair.

4) to make mahavir auto criminally and civily liable for the intentional damage for vehicles serviced at their workshops and causing agony and hardship to all its customers.

5) i have also owned a skoda laura for a very short period which is defectively designed product. i shall also make skoda india liable for palming off defective vehicles to the indian public causing danger to the lives of its drivers and occupants. please read my complaint on carwale.com.

6) criminal liability of the skoda auto india md and skoda auto a/s md (of the parent company) for selling defective products in india.

i shall make the various officials of both skoda india, skoda a/s and also mahavir respondents in my proposed civil and criminal proceedings; with the government institutes (like arai, iit etc.) as respondents to provide details on how the skoda laura ever passed vehicle tests with a defective design in the manual gearbox. i have enough evidence to prove my claim and i am sure this will be a landmark case for skoda to loose in india and internationally.

i hope someone at skoda auto will see sense and listen for a change.


[protected][protected]---- 2nd complaint (after above was acknowledged by skoda india on[protected][protected][protected]

Amazing to see that there is no response either from Skoda India or its hopeless dealer at Hyderabad.

The car was serviced and the indication at the time of starting still warns that service is required.

During the time my car was with the workshop last, the leather seats in the driver side have been damaged and soiled (with grease and some other chemicals) beyond repair. my car now looks like some lorry driver has sat in it and has transported some goods in the car. there are also smudge marks of grease and other wear on the internal door panels in the front and back. the entire interiors including the carpet (beige in colour) are now spotted with some spills of some oil/grease. the car is also smelling different. it looks like the workshop has totally and intentionally damaged my car after i made the complaint. this is a very criminal and unlawful act by skoda hyderabad. i shall be adding these contents to my legal action, unless i get a proper reply and satisfactory solution to all the issues raised now and earlier with my skoda car.

I have recently purchased a vehicle (Skoda Rapid) from Mahavir Motors by trading my Skoda Octavia which was sold for 4,35,000 and I applied for a bank loan for 800000 from Sundaram Finance. The vehicle (Skoda Rapid) was delivered to me without fitting the accessories they've promised me. I didn't want to take the delivery of the vehicle when they said they didn't have the accessories stock but they forced me to take the delivery and I did. Second thing is, they were supposed to return the excessive amount (in this case is, over Rs 210,000) which they promised me that they'd be giving me a cheque on/before the next day. They again failed in this as well. It's been almost a week now and the promised accessories are not yet fitted in the vehicle and also the excess amount is not returned. I made like, more than 100 calls till now and they say the amount can only be given to me once the trading amount is received by them. The first time they said they can only give the amount after the trading amount is released and now they changed the word and says they will release the amount only after the bank pays the showroom the loan amount! I've been in regular touch with the bank manager and the finance department of Mahavir Skoda but everything is in vain. Bank says, they will release the amount when it is possible with them and Mahavir Skoda is being stubborn to return the amount. This is being a pain to me since my amount is stuck with them and not sure if I'm going to ever receive the amount.

P.S: Since the showroom didn't receive the loan amount from bank, they even kept my original documents and a pair of key.

Hi All,
i had one bad experinece buying SKODA RAPID which i want to share to everybody so that the can avoid losing money, i bought skoda rapid on march 1st week of 2012 and its going to be 1 yr 1 month which has run 32000 kms , 15days before the clutch below very hard and i spoken to service center TAFE ACCESS LTD the said there will be some block in the clutch and the ask me to leave the vehicle for service ,even i was planing to leave bcoz the time has come for 2nd service, i left the vehicle for service on Aprial 1st week 2013 next day i got the call the said clutch plate has gone you have change it , i was shoked not even 1year old vehicle and its single use vehice how come it will be when i asked they are saying we dont have any idea and you have to change clutch plate the cost will be Rs.70,000/- , the time of buying vehicle the said part we are giving three year warrantly if any thing happen will replace , when i ask now the are saying no replacement you have to pay... on the same i made a complaint to TAFE ACCESS LTD Sales center but whenever we call the say we are busy or in the meeting will call back till today i am received any reply from their desk.. i am realy feedup with this kind of service from skoda Dealers & service Center ,the are one of the worst in the market so my request is dont prefer skoda vehicle or skoda rapid their part are not quality oriented and after sales service is the worst.

before buying SKODA RAPID i had discussed with many people about their qaulity & Service everybody said their are one the worst company in service , still i bough Skoda car bcoz the sale executive commited that we are changed now and will quality service and he give list of mobile number ,when we call now everybody say we are busy will call you later...

this my experience i share with you all pls beware of skoda Cars & Service Center their are cheater and the know how to suck our blood.

Dear,
Sir or Madam

We are purchase new Skoda Laura last six month ago at present we run Laura 29700 Km and when we run Laura at up down road some sound of ( khadak khadak ) from rear area then we give car on service at Surat Skoda service station they have told that your Laura link have breakdown they change the link successfully. Now car run smoothly but the issue is that the link was not break the joint of link was not welded proper that's why they remove from joint. Now tell me what to do. My name is Nakuldev sinh Rana And Mob no. is[protected]