Skoda India Complaints & Reviews

The Music player ejects the CD whenever I insert the CD into it. The CD never stay into the Music Player, it always comes out of it. This is happening since last 8-9 months. I have registered the complaint many times at the authorized service center, Lucknow but no proper response is provided. Please Check the problem. The player is still in warranty period.

Name : Dharmendra Singh
Vehicle Registration No. : UP 32 DP 1450
Vehicle Model : Skoda Yeti
Contact No. : [protected]
E-mail : singh.[protected]@gmail.com

We have a New Skoda Laura which met with a small accident a while back.
So we sent the car to M/S Shiel Skoda Agra for repair.
However after a delayed delivery we realised the A.C. of the car was not working whereas it was in perfect working order
before the car was sent. We spoke to the manager of Sheil Skoda workshop and he claimed that the AC was perfectly fine
and we should bring the car to the workshop for further inspection. So we took the car to the workshop and it was eventually confirmed
that the compressor is faulty and so it needs to be replaced. I was totally baffled by this as it has only been one year since i purchased the car
brand new from the same dealer.I wrote an email to Skoda customer care mentioning the whole incident and letting them know that i am afraid
that the dealer must have replace the compressor with the faulty one.
In turn,Skoda rather than solving the problem simply sends my email to the dealer. And the dealer Sheil Skoda instead of helping out has
asked us to take our words back or he will file a defamation case against us.
Such is the state of a customer in today's world that rather than customer, these companies are the kings.
We are deeply disppointed with Skoda with their utterly poor after sales service.
We bought the Skoda car with so much passion and now if this is going to be the case i am not going to buy a Skoda again.
In fact, being a car fanatic , alot of my cousins and friends seek my advice as to which car should they buy.
After beign immensely saddened by this incident, I had to stop my cousin my cousin from buying a Fabia from the same dealer.
I love Skoda cars. But the way my case is being handled ,I do not know what to say. We are being taken for a ride here by the dealer.
Please help us!

I have purchased a Skoda Fabia - 1.2 MPI Classic on 27 November 2011 from Arshiya Motors (1251) and just after 15 days of the purchase, a few problems cropped up / existing problems (as listed below) were there in the vehicle and even after visiting numerous times at dealership the problems / question have not been resolved / answered to my satisfaction.

1. The Skoda Company is not been able to provide me the fuel tank capacity of this vehicle. The petrol pump dealers claims it to be 52 litres (they claim that this is confirmed to them by Arshiya Motors- Faridabad).

2. The is an unusual sound in the car at the bumps / turns / at the time of starting the ignition.

3. The is an unusual sound in the car while applying brakes

4. The is an unusual sound in the car's driver seat during highway driving.

5. At the time of purchasing this vehical the salesperson told me that I can get the front glove box cover installed at the later date but to my surprise there is no such fitment available with the dealer.

I have visited the dealership number of times and have even called & written to Skoda Auto India - Customer care also but this also does not get things moving.

The WORST part is that I have not received any response / communication on my complaints from Skoda Auto India.

Dear sir,
I own a Skoda Laura and the number of my car is GJ-5-CP-5056. My car got some problem and suddenly the lights got off and the warning light occurred. On 29th march 2012 I gave my car to Asset auto,shivajinagar,pune. After few days they told me that the e-box is melted due to heat occurred in it. My car is under warranty. Now the issue is that they are refusing to fix this problem under warranty and the reason that they are giving me behind this is because I fitted a woofer in my car. They even checked if this problem occurred due to extra fitment but it is not but still they are refusing to fix it under warranty. When the problem is different than how can they reject my warranty for some another thing when its not the reason behind the problem. I want you to look further on this matter.

Avoid buying this Brand (Skoda) if you want to enjoy "Peace of mind". The Company and dealers have real bad attitude. They don't and wont fix things that can make their as well as customers lives better. They first come out pretending to help you and when they can't sort out their own mess they blame each other and hand the bill of their faults to you. The cost of spares is so high, its not worth owning this Headache. A simple horn set costs Rs7000/- whereas you can pick up the best for Rs 2500/- (Hella,Bosch,Roots). I own a Laura L&K 2006 1.9PD -MT and its given me trouble from day 1. I wanted to go in for an Accord but fell for the line "Where quality is an obsession since 1957". Well, that a lot of Bull..... Anybody who wants to hear my Skoda experience plz email me on [protected]@gmail.com, Skoda executives and bosses intvited too. I can teach you how to run your Company better. I wasn't born in 1957 but have achieved better standards than you (Skoda) and things only get better with time, unlike you. Stop selling "Lemons" to us as Avocados.It has never dawned on them that the only reason for them to be around is beacuse of their Customers and their Salaries come from us. Thank God we have alternatives and not like the 80's where Premier and Ambassador ruled the car market.
Edgar Soares
[protected]

mismatching of ABS part in the globe box or dash board.we have given car 3-4 times for repair in Nawab motors ,Noida but still that noise is generating. i really fed up with the problem. after paying so much of money we face quality problem and wasting time to go to work shop,not good for skoda future.this message is conveyed to no of person who are willing to buy skoda products .if we don't find any permanent solution we will give application in consumer forum.

you please repair or change complete part.

we are expecting to get you prompt reply

sandeep singh
environmental engineering co.
car no- HR-26 BL8068
laura -white color

I've booked for a Skoda Rapid 1.6 TDI CR Elegance Model on 14.12.2011 with M/s. Mahavir Auto Diagnostics Pvt. Ltd. by paying the booking amount of Rs. 50,000/- vide cheque no. 633087 dated 14.12.11 and receipt no. SS 1537/ 14.12.11. At the time of booking, i was assured of delivery of vehicle by 3 to maximum 4 weeks.

On subsequent enquiries, i was told that the delivery would be made on 3rd, 4th week of Jan' 12 and later 1st week of Feb'12 and so on. Even as on date (after a lapse of almost 3 months), M/s. Mahavir Auto Diagnostics Pvt. Ltd. are not willing to give any firm date of delivery. When enquired, they have informed that there are no customer redressal system to lodge complaint. Even on date, they are informing prospective customers that the vehicle will be delivered positively within a month of booking and cheating customers. There are no alllotment/ booking no. given to customers at the time of booking and there is no transparency in the allotment. Enquiries made in the market reveal that the vehicles that are allotted to other customers are being are sold on premium by M/s. Mahavir Auto Diagnostics Pvt. Ltd. Moreover, M/s. Mahavir Auto Diagnostics Pvt. Ltd. is a monopoly of Skoda dealers in Hyderabad and exploiting it to derive unethical gains.

I request that the needful is done for early delivery of my car and necessary action is taken against Skoda and its dealer erring dealer

i bought a Skoda Laura car last year with a joy of driving a most valued car. but the joy became misery when the car started giving unusual troubles in the past one year. to start with,
1. a car with a price tag of Rs21 Lakhs has a starter motor fault
2. The drive shaft of the same car worns out withing 40 thousand kilometres
3. Ac compressor doesnt work
4. Power windows doesnt work

After consulting the authorized service centre, they are unable to diagnose the problem in one time. the car was taken to the service numerous time to get it solved.
The next big thing, is service reply from the dealer. the dealer doesnt meet any of the service level agreement as promised. the parts are out of stock all the time, which is a big harassment to an individual as it consumes most of the time finding out whats wrong with the vehicle. I hav no idea what exactly has to be done to get things straight with my car as well as with Skoda

Hi,

I owned Skoda Fabia. 6 month before EPC pump was damage therefore I was forced to replace it even though there was no other internal damage which could point to this part demage. I paid 32000 for replacing the pump.
Now after 6 months oil pipe which is connected to stireeing pump was damage and company again forcing me to replace. On top of this, for past 3 weeks my car is waiting for part delivery. I sent 2-3 followup mails also register complaint on Skoda web site but all I received is "Your request is forwared to dealer for concern" and dealer has is just waiting for part from company.

I don't know where to go now and how to get my car repair. Its a painful and most patheic show of customer service by Skoda.


Skoda Complaint details as below

Concern No: SPL7689

Veh Regn No: MH12FF8903

Name of Customer: Ms . Poonam Bhadsavle

Dealer Name: Asset Auto (Shivaji Nagar) Dealer Location: Shivaji Nagar

Please help....
Poonam Bhadsavle

Hello All,

I purchased a Fabia 1.2 diesel in 1st December 2011 and the car seams to have spent more time at the service center than with me. I have driven about 11200 km. Within 2 month i have the following problems:


1) sudden acceleration failure at high speed
2) no warning signal shown on the meter for (oil leakage, high tempreature )
3) a weird engine noise from the engine head
4) the R.P.M does not increase from 3000

I spoke to manager of skoda bhopal and conveys all the problem regarding my car but then also he didn’t comes to any conclusion I was highly depressed that as a customer my complaint and my problems was highly ignored I think this car is sold to us without checking wether its safe for user or not .they just only sell their car for their profit and and not for the customer satisfaction and protection. We are the customer and due to us your car was giving preference or else your brand as well as your car is having no importance …….till now they had not giving any response regarding my problem

Car name :skoda fabia crdi 1.2 active plus
Engine no:cfw198862
Chassis no:tmbfkj5j9bg025372
Colour :white

Syed Masood ali (bhopal)
Cell no:[protected]

Dear Sir,


Its very sad to write on this forum and complain about the unprofessional attitude of SKODA Group. After becoming a customer of Skoda its a complete terrible time I have faced so far. I have bought my brand new vechile Skoda Rapid registration number MH-12 HN 104 dated 27/12/2011 purchased from Skoda company from the dealear Europa Auto Pun


My car is giving the same problem in spite of servicing being done by the service station. Three times the new Vehicle has stopped abruptly not rendering the services which it is meant for and leave alone the added advantage over other brands which they has been promising of for the customers.


The chronological list of events are listed below


Purchase the vechile on Dec. 27,2011.
After a few days on Jan 11, 2012 faced difficulty in starting the vehicle, had to face mental and physical torture of putting in efforts and time to look in to the problem, get in touch with the service center people go to office by public transport in spite of spending lacs on the the luxury vehicle which cannot even provide the bare minimum requirement of being able to take me to office, forget the luxuries and other additional features for which i have already paid for.
The Vehicle given for service station on Jan 13, 2012 kept by them for two days, during this period I faced the issue of running behind public transport, call center /service center people to understand the issue and get the vehicle in spite of investing such a huge amount .
Vehicle delivered back by the dealer on Jan 14, 2012 , confirming the issue of technical default is addressed properly.
Again on Jan 15, 2012, same issue , given to Call center the technical problem again re-occurred.
Vehicle given for service and same issue notice by the service center again repaired and given back on Jan 17, 2012 with assurance that the fault is rectified.
Again on same issue , given to Call center on Jan 18, 2012, the technical problem again re-occurred.
Again Jan 18, 2012 same issue faced, given to service station and since that day I being without vehicle to face all the difficulties of mental torture and harassment over and above the daily chore of activities for which I had purchased the vehicle, to make my life a bit easy .
Waited for hours together on the above delivery dates, without being attended and addressed at the service station. Complete waste of time and energy.


In spite of the above I have till date not got a proper reply to any of my queries nor has been the mistake done either by the company or dealer being ratified.


The company and dealer seem to be concern only in making false promises and sales of defecting vehicle to the customers and leave them with hardships of chasing them in and out as even the words of providing a courtesy vehicle to overcome a few practical hardships is not lived up to by them.


I lost all the trust on the brand and the after sales services and mechanical and technical expertises which they claim to posses.


I have already paid a heavy price and the only return I get is taxed with my time and mental peace which if I invested in my profession would have helped me in meeting the necessities of life .You would also understand the , mental stress and grievance which it has caused due to such break downs, which adversely work in my professional and personal life wherein continuously the performance pressures to sustain our jobs and a happy life is taking a toil on our health . I am spending money on car rental daily and also paying the EMI + interest for the vehicle I am not using. I have my old parents with me and i need to take care of their medical requirement.


In view of the above, please help me with the further actions and how can I protect my interest. I do not have any faith and trust left with the brand and even if the problem is solved, there is no guarantee that it will not have the same problem again. Will it is going to be addressed promptly ? I doubt. I do not want to go through the same painful process again and again. Kindly advise and help.


Thanks & regards,


Sandeep Jha
[protected]

dear sir


I had booked a Skoda Rapid elegance 1.6 TDI (white colour) on 30 Nov 2011 dealer "Krishna auto sales" at their Bathinda, Punjab, India office named 'Mr Sukhpal Singh' .
I was promised a tentative delivery of the car within a period of four weeks from date of booking.
Since then I have recieved no communication regarding the car. I have repeatedly contacted my sales executive and the office on their numbers[protected], [protected]) but have recieved no information. there salesman rupak promise me to gave the car in white colour on four weeks .I gave him the amount 50000 for booking in advance,Concern No: SPL6480 .After waiting on eight week he tell they cannot deliver the car without saying any reasons. I send a mail to skoda coustmercare , they respons a very little , but not take any action regarding this matter. I think i m helpless
please help me to solve this all matter


Thankyou sir

Robin Gupta
M . Dabwali
[protected]

Skoda is a car that you should never even think of buying ...all this German technology is just a catch phrase .sometimes i feel this is actually being shipped out of china . it is bad in terms of body work (rattling noise ) worst than 20 year old taxi and they are not able to fix it even after attending it 2 times
And service guys are out to rip you ( skoda genuine parts sold outside for 21 K is charged at 40 at the service station )

After this experience i have decided not to touch skoda or even VW cars ... i was earlier planning to buy polo but have decided to go for Maruti when i replace my second car ...

i had given my Skoda for service and they charged for the Oil change but i found Oil has not been chaged or changed with old Oil as after 3400 kms of running i had to change again the Oil.
in Pune Please avoid Asset Auto for Car service as they are not doing anything and charging the customers which can lead to your own safety. as Skoda being a performance car it can fail on High speeds due to laps or negligence performed during service.

I have purchased Skoda Octavia in Janurary 2010 from Skoda Dealer JMD Auto India (P) Ltd, Navi Mumbai. ( Ph :[protected] Email : [protected]@skodajmd.com

The details of my vehicle are as:
Model : Skoda Octavia
Chasis No. : TMBCGM1U38A010061
Engine No. : ALHE 26278
Date of Pur: 13 Jan 2010
Mfg Date : December 2009
Reg No. : GJ 12AK 1160

Within a month the vehicle started troubling with following problems with occured due to some parts non-functioning.

1. Brake Cylinder
2. Anti Braking System Moter
3. Air Conditioners non working
4. 3 Nos. of Tyres of Good year make air bubbled inside.
5. Blinking for Electrical equipments as of sudden at nite time driving.
6. All doors and windows started nosieing.
7. Heating of Door Handles and Outer Mirrors.
8. Jumper, Suspension and Bushing got malfunctioning
9. Corrossin
10. Wiring mis-behaving.
11. Other many misc items stoped working

This was the condition of vehicle just after 5000 kms.

When i approcahed the dealership, through phones and many mails, no result came within 5 months from JMD Auto.

Finally i laucnched complaint at Skoda India helpline, but it advised me to send my vehicle for examination to their dealership at Torque Automotive Ahmedabad.

In meanwhile as the vehile was not working properly, i got vehicle checked and repaired at local workshop. But i was shocked and surprised that the vehicle which was delivered to me was used and old(DEMO VEHICLE). In sale letter dealer has mentioned the Manufacturing of vehicle DECEMBEER 2009, but the actual Manfacturing was of MID 2008.

I sent the vehicle at Torque Automotive for above repairs but the are unable to resolve the problems, and the person at workshop unofficially confirmed the manupulation in Manufacturing Year.

Then i officially asked Skoda India and JMD Auto to give me confirmation in writing about Manufacturing Date, but till date they have failed to provide me in writing.

Now i am standing before you to get justice for the cheating and fraud done to me.

With Regards,
Hemant Gakhar
[protected]

I had purchased and got delivery of a new Skoda Superb on 10/05/2011 from the below mentioned Skoda Auto Dealer which cost me 23 lakhs on road :

JMD Auto, Prithvi Park, Showroom number 8,9 & 10, Sector-30, Vashi, Navi Mumbai - 400702. ph:[protected].

From the time I bought the car, I have been having the following problems. I have currently done only about 14000 kms in the car:

1. Suspension problem - Very bumpy ride and hard landing and loud noise even on very small road cuts / joints. (Even local taxis that I travel in, on the same road pass through very smoothly on these roads). For the first month, it was very smooth and I did not even know while passing on even big potholes!! For a car of this segment this is just not acceptable after paying so much money.

2. Twice in the last 7 months the car has a very lound rattling noise from the rear wheels while on drive with heavy wobbling of the car. ( This can be a seriuous life threatening defect for self and other on road, if the driver is not able to control the car)

3. The car has some rubbing noise and it creates heavy cabin noise while on drive and gives a very poor driving experience.

4. The a/c has a major problem and is not cooling enough.

5. Everytime I pass through road humps there is something touching inside the car and it gives a noise.

6. Rattling nosie from the rear when on drive.

I had given the car for getting these rectified on 4 occassions at Autobahn Skoda, a skoda auto workshop, in the last 2 months and I will now be giving it again for the 5th. These problems has just not got resolved and has only worsened. Moreover, during these visits they have handled the car so poorly and the workshop has completely dirtied my interior and are now demanding Rs. 3000/- for removing the black stains that they have made in the car.

The details of my visit to the Autobahn service station is given below:

03/10/11 - Jobcard no. 006869. Workshop Order no. - 1203198.
12/10/11 - Jobcard no. 007045. Workshop Order no. - 1210358
25/10/11 - Jobcard no. 007334. Workshop Order no. - 1222991
22/11/11 - Jobcard no. 007794. Workshop Order no. - 1280131


Even after all these visits the problems still persists and i is only getting worser.

SINCE THIS IS A HIGH END MODEL OF SKODA , I FEEL I DONT HAVE TO BE EVEN THINKING OF SUCH PROBLEM . PL HELP ME GETTING MY CAR REPLACED SINCE I FEEL I HAVE BEEN DELIVERED A DEFECTIVE CAR!!!

Regards,
Santhosh

This is with regard to the above subject. We had purchased Skoda Octavia Rider (DL3CAY2752) from M/s Continental Auto Services, Mathura Road, New Delhi on 31.08.2007. This was under a “company scheme” that 6 services shall be rendered free of cost to the customer if the vehicle is purchased on or before 31.08.2007. So, we purchased the vehicle under this scheme to avail this benefit. Thereafter, we availed 5 free services from M/s Continental Auto, but at the time of 6th free service (31.08.2010), the dealership of M/s Continental Auto was cancelled. At that time, we contacted the customer care, Skoda but there was no satisfactory response. Now, our car is having a starting problem since it is not serviced for such a long time (>1 year). We are following up on this issue since 31.08.2010 but no action is taken by Skoda. The current refernce with Skoda Auto is Concern No.SPL4391 dt.11/24/2011.

My Skoda Fabia MH 12 FY 169 was damanged in floods in my society parking on 11th Oct. The car was delivered to Asset Auto service centre, Wagholi on 13th on my own expense as they dont have any pick-up assistance. When I went to check with them after a week, they had no clue about the car and no on had even looked at it to assess the damage. It was kept in their service centre, full of water for one week, and after my visit, did they open the job card. In this entire duration I was speaking to their Manager and Serive Manager, and their service advisors who kept telling me that they are working on the car and have intitated survey work. In reality they were lying as they had not even looked at the car.
Since then I have been repeatedly chasing them for updates, they never respond, nor do they pick-up their phones and have no ownership of the car lying with them. 3 weeks back after getting totally frustrated I went to their place and met their service manager. Then I got the update that the car had been surveyed and they will start the repair work in 2-3 days and they will call me back and confirm. When I asked them how much time they will take, they said it should take 1 week.
After a week I have gone mad chasing them for update and their is no response. I have never seen a company that is no unresponsive. It is impossible to connect. I called their showroom and the numbers they gave, no one picks it up.On the internet their numbers are wrong and discontinued. I am not able to understand why their is so much of a problem.
The amount of phones and attempts I have made is unbelievable and I am still not aware of what they are doing with the car.
Can someone help me to get Skoda to repair and deliver the car.

While one is forced to go through the horrible service performance of Skoda dealers on service (parts are never available, even for small complaints you have to leave the car for many days), parts (like horn, bulbs, battery) goign down so frequently, but the latest act by Giriraj Motors Service Manager - Satbir beats all the boundaries and records.

My car (Laura) went for 45km service and battery complaint on 8th Nov. they did not have the battery. When my driver went to collect the car on 9th Nov'11 and after inspecting had doubts about the battery replacement and engine oil and asked the service manager about these visible issues, the Service G.M. (Some Satbir) abused and slapped my driver in presence of many people.

I think Giriraj Motors has employed hooligans and local goons to scare the customers. I strongly advise readers to stay away from Skoda (very poor spares and service network) in general and Giriraj Motors in particular.

My car SKODA-FABIA HR 26 AH 7798 ,purchased in my name RAMESH KUMAR was given for 30000 Kms servicing in WORKSHOP of M/S GIRIRAJ MOTORS at Gurgaon .Also reqested to Change rear left tail light & to fix the mechenical brake noise.
No call was received at the given time.After confirming by call, when reached at workshop,non of the above poblems fixed & given very unsatisfactory answers.Lots of tme consumed in fanilising the Bills.Servicing also done very ORDINARY Worst than even MARUTI. Maruti SERVICING is Exellent.