Skoda India Complaints & Reviews

Hello All,

I purchased a Fabia 1.2 diesel in 1st December 2011 and the car seams to have spent more time at the service center than with me. I have driven about 11200 km. Within 2 month i have the following problems:


1) sudden acceleration failure at high speed
2) no warning signal shown on the meter for (oil leakage, high tempreature )
3) a weird engine noise from the engine head
4) the R.P.M does not increase from 3000

I spoke to manager of skoda bhopal and conveys all the problem regarding my car but then also he didn’t comes to any conclusion I was highly depressed that as a customer my complaint and my problems was highly ignored I think this car is sold to us without checking wether its safe for user or not .they just only sell their car for their profit and and not for the customer satisfaction and protection. We are the customer and due to us your car was giving preference or else your brand as well as your car is having no importance …….till now they had not giving any response regarding my problem

Car name :skoda fabia crdi 1.2 active plus
Engine no:cfw198862
Chassis no:tmbfkj5j9bg025372
Colour :white

Syed Masood ali (bhopal)
Cell no:[protected]

Dear Sir,


Its very sad to write on this forum and complain about the unprofessional attitude of SKODA Group. After becoming a customer of Skoda its a complete terrible time I have faced so far. I have bought my brand new vechile Skoda Rapid registration number MH-12 HN 104 dated 27/12/2011 purchased from Skoda company from the dealear Europa Auto Pun


My car is giving the same problem in spite of servicing being done by the service station. Three times the new Vehicle has stopped abruptly not rendering the services which it is meant for and leave alone the added advantage over other brands which they has been promising of for the customers.


The chronological list of events are listed below


Purchase the vechile on Dec. 27,2011.
After a few days on Jan 11, 2012 faced difficulty in starting the vehicle, had to face mental and physical torture of putting in efforts and time to look in to the problem, get in touch with the service center people go to office by public transport in spite of spending lacs on the the luxury vehicle which cannot even provide the bare minimum requirement of being able to take me to office, forget the luxuries and other additional features for which i have already paid for.
The Vehicle given for service station on Jan 13, 2012 kept by them for two days, during this period I faced the issue of running behind public transport, call center /service center people to understand the issue and get the vehicle in spite of investing such a huge amount .
Vehicle delivered back by the dealer on Jan 14, 2012 , confirming the issue of technical default is addressed properly.
Again on Jan 15, 2012, same issue , given to Call center the technical problem again re-occurred.
Vehicle given for service and same issue notice by the service center again repaired and given back on Jan 17, 2012 with assurance that the fault is rectified.
Again on same issue , given to Call center on Jan 18, 2012, the technical problem again re-occurred.
Again Jan 18, 2012 same issue faced, given to service station and since that day I being without vehicle to face all the difficulties of mental torture and harassment over and above the daily chore of activities for which I had purchased the vehicle, to make my life a bit easy .
Waited for hours together on the above delivery dates, without being attended and addressed at the service station. Complete waste of time and energy.


In spite of the above I have till date not got a proper reply to any of my queries nor has been the mistake done either by the company or dealer being ratified.


The company and dealer seem to be concern only in making false promises and sales of defecting vehicle to the customers and leave them with hardships of chasing them in and out as even the words of providing a courtesy vehicle to overcome a few practical hardships is not lived up to by them.


I lost all the trust on the brand and the after sales services and mechanical and technical expertises which they claim to posses.


I have already paid a heavy price and the only return I get is taxed with my time and mental peace which if I invested in my profession would have helped me in meeting the necessities of life .You would also understand the , mental stress and grievance which it has caused due to such break downs, which adversely work in my professional and personal life wherein continuously the performance pressures to sustain our jobs and a happy life is taking a toil on our health . I am spending money on car rental daily and also paying the EMI + interest for the vehicle I am not using. I have my old parents with me and i need to take care of their medical requirement.


In view of the above, please help me with the further actions and how can I protect my interest. I do not have any faith and trust left with the brand and even if the problem is solved, there is no guarantee that it will not have the same problem again. Will it is going to be addressed promptly ? I doubt. I do not want to go through the same painful process again and again. Kindly advise and help.


Thanks & regards,


Sandeep Jha
[protected]

dear sir


I had booked a Skoda Rapid elegance 1.6 TDI (white colour) on 30 Nov 2011 dealer "Krishna auto sales" at their Bathinda, Punjab, India office named 'Mr Sukhpal Singh' .
I was promised a tentative delivery of the car within a period of four weeks from date of booking.
Since then I have recieved no communication regarding the car. I have repeatedly contacted my sales executive and the office on their numbers[protected], [protected]) but have recieved no information. there salesman rupak promise me to gave the car in white colour on four weeks .I gave him the amount 50000 for booking in advance,Concern No: SPL6480 .After waiting on eight week he tell they cannot deliver the car without saying any reasons. I send a mail to skoda coustmercare , they respons a very little , but not take any action regarding this matter. I think i m helpless
please help me to solve this all matter


Thankyou sir

Robin Gupta
M . Dabwali
[protected]

Skoda is a car that you should never even think of buying ...all this German technology is just a catch phrase .sometimes i feel this is actually being shipped out of china . it is bad in terms of body work (rattling noise ) worst than 20 year old taxi and they are not able to fix it even after attending it 2 times
And service guys are out to rip you ( skoda genuine parts sold outside for 21 K is charged at 40 at the service station )

After this experience i have decided not to touch skoda or even VW cars ... i was earlier planning to buy polo but have decided to go for Maruti when i replace my second car ...

i had given my Skoda for service and they charged for the Oil change but i found Oil has not been chaged or changed with old Oil as after 3400 kms of running i had to change again the Oil.
in Pune Please avoid Asset Auto for Car service as they are not doing anything and charging the customers which can lead to your own safety. as Skoda being a performance car it can fail on High speeds due to laps or negligence performed during service.

Dear Sir,

I had purchased Skoda Laura from JMD auto Navi-Mumbai and got it delivered on 16th Dec 2011.On 1100kms of car driven,clutch assembly has been failed and was asked to replace same and forced to pay for same while the car is still under warranty and at JMD service center in Andheri East.

I kindly request to either replace the car or assist me further as i cannot take chance to use same car.
br...

I have purchased Skoda Octavia in Janurary 2010 from Skoda Dealer JMD Auto India (P) Ltd, Navi Mumbai. ( Ph :[protected] Email : [protected]@skodajmd.com

The details of my vehicle are as:
Model : Skoda Octavia
Chasis No. : TMBCGM1U38A010061
Engine No. : ALHE 26278
Date of Pur: 13 Jan 2010
Mfg Date : December 2009
Reg No. : GJ 12AK 1160

Within a month the vehicle started troubling with following problems with occured due to some parts non-functioning.

1. Brake Cylinder
2. Anti Braking System Moter
3. Air Conditioners non working
4. 3 Nos. of Tyres of Good year make air bubbled inside.
5. Blinking for Electrical equipments as of sudden at nite time driving.
6. All doors and windows started nosieing.
7. Heating of Door Handles and Outer Mirrors.
8. Jumper, Suspension and Bushing got malfunctioning
9. Corrossin
10. Wiring mis-behaving.
11. Other many misc items stoped working

This was the condition of vehicle just after 5000 kms.

When i approcahed the dealership, through phones and many mails, no result came within 5 months from JMD Auto.

Finally i laucnched complaint at Skoda India helpline, but it advised me to send my vehicle for examination to their dealership at Torque Automotive Ahmedabad.

In meanwhile as the vehile was not working properly, i got vehicle checked and repaired at local workshop. But i was shocked and surprised that the vehicle which was delivered to me was used and old(DEMO VEHICLE). In sale letter dealer has mentioned the Manufacturing of vehicle DECEMBEER 2009, but the actual Manfacturing was of MID 2008.

I sent the vehicle at Torque Automotive for above repairs but the are unable to resolve the problems, and the person at workshop unofficially confirmed the manupulation in Manufacturing Year.

Then i officially asked Skoda India and JMD Auto to give me confirmation in writing about Manufacturing Date, but till date they have failed to provide me in writing.

Now i am standing before you to get justice for the cheating and fraud done to me.

With Regards,
Hemant Gakhar
[protected]

I had purchased and got delivery of a new Skoda Superb on 10/05/2011 from the below mentioned Skoda Auto Dealer which cost me 23 lakhs on road :

JMD Auto, Prithvi Park, Showroom number 8,9 & 10, Sector-30, Vashi, Navi Mumbai - 400702. ph:[protected].

From the time I bought the car, I have been having the following problems. I have currently done only about 14000 kms in the car:

1. Suspension problem - Very bumpy ride and hard landing and loud noise even on very small road cuts / joints. (Even local taxis that I travel in, on the same road pass through very smoothly on these roads). For the first month, it was very smooth and I did not even know while passing on even big potholes!! For a car of this segment this is just not acceptable after paying so much money.

2. Twice in the last 7 months the car has a very lound rattling noise from the rear wheels while on drive with heavy wobbling of the car. ( This can be a seriuous life threatening defect for self and other on road, if the driver is not able to control the car)

3. The car has some rubbing noise and it creates heavy cabin noise while on drive and gives a very poor driving experience.

4. The a/c has a major problem and is not cooling enough.

5. Everytime I pass through road humps there is something touching inside the car and it gives a noise.

6. Rattling nosie from the rear when on drive.

I had given the car for getting these rectified on 4 occassions at Autobahn Skoda, a skoda auto workshop, in the last 2 months and I will now be giving it again for the 5th. These problems has just not got resolved and has only worsened. Moreover, during these visits they have handled the car so poorly and the workshop has completely dirtied my interior and are now demanding Rs. 3000/- for removing the black stains that they have made in the car.

The details of my visit to the Autobahn service station is given below:

03/10/11 - Jobcard no. 006869. Workshop Order no. - 1203198.
12/10/11 - Jobcard no. 007045. Workshop Order no. - 1210358
25/10/11 - Jobcard no. 007334. Workshop Order no. - 1222991
22/11/11 - Jobcard no. 007794. Workshop Order no. - 1280131


Even after all these visits the problems still persists and i is only getting worser.

SINCE THIS IS A HIGH END MODEL OF SKODA , I FEEL I DONT HAVE TO BE EVEN THINKING OF SUCH PROBLEM . PL HELP ME GETTING MY CAR REPLACED SINCE I FEEL I HAVE BEEN DELIVERED A DEFECTIVE CAR!!!

Regards,
Santhosh

This is with regard to the above subject. We had purchased Skoda Octavia Rider (DL3CAY2752) from M/s Continental Auto Services, Mathura Road, New Delhi on 31.08.2007. This was under a “company scheme” that 6 services shall be rendered free of cost to the customer if the vehicle is purchased on or before 31.08.2007. So, we purchased the vehicle under this scheme to avail this benefit. Thereafter, we availed 5 free services from M/s Continental Auto, but at the time of 6th free service (31.08.2010), the dealership of M/s Continental Auto was cancelled. At that time, we contacted the customer care, Skoda but there was no satisfactory response. Now, our car is having a starting problem since it is not serviced for such a long time (>1 year). We are following up on this issue since 31.08.2010 but no action is taken by Skoda. The current refernce with Skoda Auto is Concern No.SPL4391 dt.11/24/2011.

My Skoda Fabia MH 12 FY 169 was damanged in floods in my society parking on 11th Oct. The car was delivered to Asset Auto service centre, Wagholi on 13th on my own expense as they dont have any pick-up assistance. When I went to check with them after a week, they had no clue about the car and no on had even looked at it to assess the damage. It was kept in their service centre, full of water for one week, and after my visit, did they open the job card. In this entire duration I was speaking to their Manager and Serive Manager, and their service advisors who kept telling me that they are working on the car and have intitated survey work. In reality they were lying as they had not even looked at the car.
Since then I have been repeatedly chasing them for updates, they never respond, nor do they pick-up their phones and have no ownership of the car lying with them. 3 weeks back after getting totally frustrated I went to their place and met their service manager. Then I got the update that the car had been surveyed and they will start the repair work in 2-3 days and they will call me back and confirm. When I asked them how much time they will take, they said it should take 1 week.
After a week I have gone mad chasing them for update and their is no response. I have never seen a company that is no unresponsive. It is impossible to connect. I called their showroom and the numbers they gave, no one picks it up.On the internet their numbers are wrong and discontinued. I am not able to understand why their is so much of a problem.
The amount of phones and attempts I have made is unbelievable and I am still not aware of what they are doing with the car.
Can someone help me to get Skoda to repair and deliver the car.

While one is forced to go through the horrible service performance of Skoda dealers on service (parts are never available, even for small complaints you have to leave the car for many days), parts (like horn, bulbs, battery) goign down so frequently, but the latest act by Giriraj Motors Service Manager - Satbir beats all the boundaries and records.

My car (Laura) went for 45km service and battery complaint on 8th Nov. they did not have the battery. When my driver went to collect the car on 9th Nov'11 and after inspecting had doubts about the battery replacement and engine oil and asked the service manager about these visible issues, the Service G.M. (Some Satbir) abused and slapped my driver in presence of many people.

I think Giriraj Motors has employed hooligans and local goons to scare the customers. I strongly advise readers to stay away from Skoda (very poor spares and service network) in general and Giriraj Motors in particular.

My car SKODA-FABIA HR 26 AH 7798 ,purchased in my name RAMESH KUMAR was given for 30000 Kms servicing in WORKSHOP of M/S GIRIRAJ MOTORS at Gurgaon .Also reqested to Change rear left tail light & to fix the mechenical brake noise.
No call was received at the given time.After confirming by call, when reached at workshop,non of the above poblems fixed & given very unsatisfactory answers.Lots of tme consumed in fanilising the Bills.Servicing also done very ORDINARY Worst than even MARUTI. Maruti SERVICING is Exellent.

Bought a SKODA laura l&k from jai motors Delhi. It was garaged the next day because of electronics. Dealership/service centre could not 'repair' the defect. Car was garaged for 15 days on the pretext that 'skoda engineers are coming from aurangabad' etc. Committed that i could hire a taxi @ 2000/-day,. luckily i hired the taxi for just 3 days and have sent them a claim. For 3 months measely 4800/- has not been paid on a 21 lakh rs car garaged for 15 days!Dearship is JAI MOTORS IN DELHI. The questions to be asked are:
1 They have this fancy sounding CRM deptt-many people employed but so poor when they face 'moment of truth'
2 Skoda has stuffed the car with electronics but it is a problem-every other day some defect comes up and dealership is unable to handle because it is electronics"
3For a measely 4800/- if i go to the consumer court, i could get huge damages-the CRM deptt does not understand
4 Every time i narrate this to my friends, skoda looses apotential customer. Maybe tthey have alreadt lost 10 + because of jai motors and poor service
And the co website has nothing to capture this extream frustration of a customer
sw

At the outset, I express my sincere confidence in your pedestal to take my call further alongwith with several fellow sufferers collectively under the “United by Skoda” cause, started recently. The opinions of Skoda customers across the country indicate that Skoda probably has highest number of complaints – production, quality, spares, service, repairs, faulty replacements, fake parts, car-withholding etc. amongst its counterparts. As probably a confirmation, “United by Skoda” has found a base of over 900 documented complaints, communication with 310 Complainants with over 65 committed individuals & 4 legal suite references across different cities, probably largest for any automobile company in India; which have been simply suppressed even as customers have been crying hoarse.

A glance at Customers’ Correspondence at forums like http://www.consumercomplaints.in/?search=skoda repeats that Skoda shows little mercy towards addressing their basic value proposition rights against its unfair business practices. Most voice that Skoda seems hands-in-gloves with its Dealerships & Authorized Workshops with a free-hand to exploit customers and fleece them mercilessly. These voices also cumulatively translate into a staggering Multi-Crore Figure of ambiguities dished out to both complaining & silent customers alike across our country. To cite an instance of a highly surprising discovery, an email from Skoda itself states that though it cancelled a particular dealership on x date, its public notice was put after complete 1 month. Can’t believe that Skoda was actually waiting for its customers to suffer and be fooled in this period?

Hence after duly losing my money, peace, self-respect and worth with Skoda, I want to raise some concerns with Skoda via your esteemed pedestal. Skoda may try to oppress a single voice but I am sure that the impactful voice of public at large will receive the deserved focus on the aspects queried as follows:-

SKODA AS A BUY:

· Lowest availability of spares, which are priced unbelievably high anyways. This usually results in cars being lying unattended in workshops for months, and there have been instances when fake parts have been deployed by Skoda ASCs themselves.
· Recurrent production faults & short-lived sensors, with tiring discovery procedure and highly expensive replacement cost. For example, Skoda’s Air-Conditioning is highly unreliable with frequent failures in almost every 1 amongst 3 cars.
· Severely high-priced and under-delivered, and ultimately comes to cost higher than its much better competitors due to high maintenance, low reliability, frequent repairs and costly replacements.
· Choice of worst Authorized Workshops & Dealers due to their prospective compliance with companies opaque terms & policies. The company makes no intervention over its highly variable ASC’s conduct, operations & even billing; leave aside an audit or standardization control.
· Most oppressive customer-handling, with several instances when car has been held hostage for years; as a proof of which over 7 Consumer Court Cases are in visible across country apart from several unknown ones.

MAINTENANCE & REPAIRS STRATEGY:

· Initially, commit a small amount for overall well-being of a car, then take it hostage and alongside inflate the estimate doubly.
· If the owner agrees, his perfectly working parts are taken out and replaced unnecessarily, thus fleecing him of much more amount than informed.
· If the owner objects, he is threatened that there won’t be any assurance of car’s performance if the said parts are not replaced now.
· If the owner temporarily delays the matter, they create a small fault in the car and return it. After a few days the said fault is aggravated and the owner has to return to the workshop.
· Cosmetic damages are intentionally done during the repairs so that the car has to return to them once again, lest it is needed for any cover-ups.
· In short, it’s a win-win situation for Skoda Centers any which way, which seems to be educated as a Code of Conduct to its highly unethical Dealerships and Authorized Centers as well.

QUESTIONS AT LARGE:

· Is Skoda offloading their international stock of poor-quality automobiles in India
· Is Skoda essentially propagated the agenda o[censored]nbelievably expensive spares to encourage Grey-Market
· Is Skoda intentionally maintained a low-availability of spares to push Customers in purchasing them
· Is Skoda chosen worst agencies as their Authorized Service Agencies in India due to low running costs
· Is Skoda actually following the policy of fleecing us due to low awareness and customer rights in India
· Is Skoda using the Time-Limitation, Giving-Up & Mute-Protest of its customers to its advantage
· Why should one buy a Skoda when he would end up paying much more than a Mercedes or BMW or Toyota or other Auto-Co. product, courtesy the joint cost factor of time, money, convenience & brand image.

The mentioned matter is based on common experiences o[censored]s several customers, because it would not be practical for us to expect you to go through each of our individual correspondence and experience details with Skoda. As an aggrieved customer, I believe that your platform would help us put these questions to the appropriate levels.

Good morning...
I am the registered owner of Skoda make Fabia with Reg no. Ap 31 Ax 3949. on 19th of sep i had taken my vehicle for service. I had explained all the problems i was facing with vehicle to Your csr Mr Raj kumar he had taken utmost care in handling the issue and satisfied with his responce but,Trail of vehicle was taken by one mechanic and job was assigned to other mechanic with this all my explanation of defects had gone into vain. job assigned mechanic attended my vehicle even with out taking trail run of vehicle, he had attended my vehicle as per the job card he only replaced part of the vehicle as per the job card. vehicle was delivered to me on 22nd (yesterday ). Present condition of the vehicle is very bad and its pick up is gone .

My vehicle used to run very good before giving to showroom for repair now i am just feeling i am driving a bulluckcot after service in Mahaveer skoda showroom.

--
Regards
Anjani Kumar
[protected]
[protected]

Hi all,

I have bought a new Skoda Fabia in April 2011.
It was alright for couple of months and there was this problem with not starting. There is no obvious reasons. I took it to skoda service and they had it for a week and assured me the problem was rectified. After a month the same problem cropped up. Till today the problem is still there and every time I got into my car I pray that it will start. Hope Skoda knows about electronics.

From: Puneet mittal


This is regarding my car no. DL-2FGG-0039 which was serviced on 21 july 2011 in wazirpur fahrenheit automobiles branch, Delhi. At that time, car was showing some airbag fault which hadbeen mentioned in the job card . Unfortunately my car had a major accident on highway on 26 july 2011. The accident was a major one as it is evident from condition of the car. Car was badly hit from the front and rear pillar but no airbag was opened. But according to me or anyone who has seen the photograph of the accidental car, in this accident all the airbags should have been opened as the car was hit from front as well as sideways directly on to the pillars. I have purchased a luxury car for my father for its safety features but in this accident apart from physical injuries he suffered from slip disc & various joint pains and now he is completely on bed rest.

When I asked for the reason of not opening of airbag , a form was filled and after so many days an unsatisfactory response has come that
Because car was hit in a way that sensors did not detect the impact and that's why airbags didn't get opened.

It is very disgusting that in a major accident like this, it's major safety features didn't work.
More over a customer doesn't get proper response from the service centre. I left my car in Fahrenheit on 26 July 2011 and today on 15 September 2011 after about one & half month later I got that unsatisfactory response.

I don't know why the company people always try to cheat customers.
Please do take some action in this regard

Thanks

[protected]

My father aged 70 placed an order and paid 1K to secure his new car due Aug. He had a call a couple of months later to say the colour he chose had been changed slightly threrefore his order date would be 6 months from the time he was informed of the colour change new date now November. Not only is he really dissapointed nobody has been that apologetic, offered any interest on the 1K they were so keen to take or taken the time to understand that due to the delay he is havig to pay for work on his current car to keep it on the road for the extra months. Would should i take this complaint to

Workers don't know about any details and even one of them had broken the handle spring of the door and the part was fixed after one month. The battery is china made cheap quality i think as it worked only 15 months and the company is not replacing it also as the there is no guarantee or warranty said by Mr. Ajay Gupta technical head and sales head who convinced me for the car Mr. Salim.
I cooperated so much as when my car had an accident and one of the door has to be replaced then i had to wait for one and a half month and i was fed by the excuses made by the persons concerned as they commited for maximum 20 days.
Please do something as i am very much dissapointed by them even i have decided to sell this car as soon as possible as here in Kanpur people like me are helpless as we own a lower segment car and not elite customers of skoda.

Regards,
Adeel.

Magic Car!!
One fine day when I thought I was almost done with my share of my Skoda's (Laura AT) car disasters, my driving seat simply retracted back, making me stretch towards the brake slipping beneath the seat belt to save myself and a few innocent lives on the street. First I pinched myself to make sure I was awake, later I looked around if I there was a ghost haunt anywhere closeby. It took me a minute to realise that the Skoda had struck yet again for the fifth time. Taking things in a stride is my genetic makeup but Skoda can test my limits. The car seat kept on moving back and forth unpredictably throughout my drive from Mumbai to Pune almost every 5-10 minutes.
When I called the Skoda service in Pune, they said the car could not be attended for 1 week due to too many service calls! So one week I decided to enjoy this frantically unpredictable Russian roulette. If you see its benefits on the longer drives - this seat prevents you from dozing off by not only constantly shaking you but also challenging you each time to reach out to the car controls. Depending on whether you are tall or short the seat can either ram you into the steering & dashboard or pull you far away from the brake and accelerator leaving you with only steering to control. Believe me it can be more interesting than a roller coaster! "Skoda service" seems to be very cool about this. The customers should be actually thankful that Skoda does not demand the ticket money for this Roller coaster. For those who like to go beyond roller coaster - for the real thrill of looking at death in its face, Guys, Skoda is the answers to your prayers!
Finally I pulled on a week for the Skoda service to replace an oxidised contact in the memory switch of the seat for a bomb as usual. So far the ghost has left my driver’s seat but my 5 year old daughter still remains excited often expecting the seat to move. She actually believes that our car is a magic one! Kudos to Skoda!!
Vineet Majgaonkar
[protected]
Managing Director
Armstrong mbp Ltd.