Skoda India Complaints & Reviews

Following is the sequence of events and suffering , I have gone through ;

1. Within 1 month of buying the car ,a tyre got burst from the side, and the Skoda accepting the poor quality of the tyre replaced it.
2. I got my car’s second service (Free) done at Raipur within the stipulated time , and to my surprise I was charged for the same and told that the free service is done only where you buy your vehicle.
3. When I went for my third service ,I was told that none of the earlier service was entered in the log book . This again was strange as I still have the bills for the amount paid on service.
4. There was a slight vibration in the vehicle right from the beginning and I discussed it earlier ( in 2008 only )with service engineer and he also took it lightly and said that it was a small issue and would get rectified by proper tuning only . I also did not take it very seriously and later I had to get the engine head replaced by paying Rs.50000 ( thanks for the extended warranty given, otherwise it was costing more than 1.5 lacs ). Perhaps I would not have paid this amount also ,if your ‘highly qualified’ service engineer would have identified this problem within the warranty period . And I seriously doubt this was intentional and I was not told so as to not give a bad signal about the quality/maintenance ,as I was about to buy a new Fabia for my brother also which I later did buy.
5. Recently two front tyres (make- Matador) got burst from the side ,at the speed of 40 -45 kmph, and I am very fortunate to be alive and writing this mail to you .And if you believe I am not driving your ‘Superior engineered and high quality product’ anymore as I don’t know what will be the next surprise.

All the above does not seem true for a product like Skoda , it seems I am speaking about some down market brand.
I hope all the above opens your/Skoda’s eyes to see what is happening ,and I am also very sure this is something you are well aware of ,but by virtue of your role you have to pretend ignorant.
My concern now is not with what I have suffered earlier ,but about the tyres.

Please rest assured,this time I am not going to let it go and would take it to the highest possible escalation level (even legal /media if required).

On 04 Aug 2011, my vehicle, Sokda Superb MH-12 GR 6111, Chasis No TMBBBK3T9AA303262, was sent at the authorized Service Centre (AssetAuto India Pvt Ltd, Pune) for repair of rear rt side corner dent & tail light rt side replacement. I was assured the vehicle will be repaired and delivered to me by 12 Aug 2011. After due date when contacted they informed me the vehicle will now be delivered on 16 Aug 2011, when no communication received, I again contacted, this time it was promised the vehicle will be delivered on 17 Aug 2011. When approached Mr Ganesh informed the vehicle is ready and he will revert to me regarding exact bill remittance, when no reply received, after 3 hours, this time Mr Shivaji took my call and assured me the vehicle will be delivered at my residence and I should pay the bill in cash to the Service Centre Driver. After numerous follow up either the staffs of Service Centre are not coming on line or give vague and false assurance, in a nutshell, till date the vehicle is not handed over to me.

I had very bad experience in past too, to rectify and set right my car stereo it took approx 20 days, even after rectifying they conveniently forget to fix a socket, which they later did when I pointed out this.

It hurts me to note, in this highly competitive market, the lackadaisical attitude & unprofessional approach of the company's representatives in attending & sorting out the complaints of customers. This does not only speak poorly of them but also raises question mark on the internationally renowned company like "Skoda ".

Since, I had very bad service related experience after purchase, I would like to change my present Service Centre, to a more professional one.

Trust they will take remedial measure to curb this nuisance.

Looking forward for your revert on my issue.

My mail ID [protected]@cicspl.com

I am an owner of 2008 Skoda Superb. In June 2011, I got a complete service done for the car from Skoda dealer in Gurgaon: Giriraj Motors.
It included all Oil Change, general service, and also replaced the Coolant Reservoir with a new one.
2 days after the service, the car's system started giving the message for low coolant level. I contacted a local mechanic and he put in 2 full bottles of coolant.
However, few days later it again started giving the same coolant issue.
I took it to another Skoda Dealer: Fahrenheit Motors and told him the issue. The Skoda representative over there, Mr. Hemant, told me he will charge an initial Rs. 1250 just to look at the car and will charge separately for parts, oil etc.; and that I will have to wait for 1 hour for it.
As I had no other choice, I agreed to demand. All they did was to bring 1 mechanic who found that the issue maybe because of a loose connection while fixing the Coolant Reservoir.
Still they are not sure if the issue is resolved, and I might have to come again and shell out more money.
And for this small thing they charged me Rs. 1250 + service tax.
Because of this blunder done by Giriraj Motors, I had to shell out so much money with the Fahrenheit Motors and local mechanics.
The Skoda service centers provide the worst service at exorbitant prices and without much result.

i request to skoda autos go through with complaint and take legal action against this fraud employer as he using yor company name from my knowledge as compuetr engineer i know skoda is one fo top mnc company so kindly skoda officer dont let any one to distract your status..i attached the .jpg file which i got from them

thank you

I am Gopi Krishna, me and our family, die hard fans of SKODA cars and the quality of product. But soon we realized that after sales and services are so pathetic. I am working in SIEMENS and found of quality German products.

I am living in Mumbai and my car(Skoda octavia) get serviced at Mahavir auto(Hyderabad) on 13th of July 2011.They kept my car in showroom for 3 days and the service is for timing belt change. Usually this replacement of timing belt will take for one day. The service adviser Mr.Gangadhar had informed us the alternator pulley also need to be changed and same will be done third party vendor through Mahavir auto. The total charges of service cost went up to Rs 25,000.00.The cost is not a problem and charges are as per cost sheet, but the actual problem started after receiving the car.

1. Some peculiar sound coming when A/C switched ON. Means faulty alternator wheel is replaced with faulty wheel.
2. Interiors cloth teared and came out of all door panels due to wash.
3. Geneshji idol is missing from Dash board. When i complaint to service adviser he told me that in wash section other religion people are working so they might have dislodged gaheshji idol and thrown into drainage.(We hurt a lot)
4.Roof cloth is came out next day and hanging due to roof wash and for repairing same will be cost me Rs 14000.00 now.
5. Cigaratte/Gloove box is broken. I immediately brought to notice of service adviser and get replaced with black colour instead of silver colour.
6. Cup handler is not functioning properly. Now it is always open.
7. Central locking system was not working properly for one door before service. But after service central locking system is not working for three doors. Service adviser told us to replace three door locks and will be cost around 6,000.00 each.
8. Reported when an applied break at speed above 80 km/h car steering was whubbling.He told me that after wheel alignment it will be rectified. But not resolved after alignment of wheel.

I noticed that, this service of Skoda dealers is so horrible across India and now a days that soon Skoda fate will be as happened what happened to FIAT.Now, I am seriously thinking to change my car and ready to say GOODBYE to Skoda.

I HAVE BOUGHT A SKODA LAURA FROM GIRIRAJ MOTORS GURGOAN ON 28TH JUNE 2011, THEY ARE SIMPLY NOT GETTING THE VEHICLE REGISTERED BY PAYING THE REQUIRED DUES TO HARYANA TRANSPORT DEPARTMENT EVEN AFTER 25 DAYS AND ARE TELLING LIES.

DAILY DESPITE CONTACTING SKODA CUSTOMER CARE ( Assistance Number:[protected] NO REPLY IS FORTH COMING.

NO ONE SHOULD BUY SKODA CARS - THEIR DEALERS ARE ALL CROOKED AND THE COMPANY DOES NOT CARE.

ONLY IN INDIA THEY CAN GET AWAY WITH THIS TYPE OF BEHAVIOUR - THEY TREAT INDIA AS A THIRD WORLD COUNTRY - THEY WILL PAY IN THE LONG RUN

WHOM TO CONTACT

RAJESH RUNGTA

Dear Sir,

I am writing this letter to you with the utmost disappointment and I have been regretting consistently for the contemptible treatment by Gurudev motors Service Centre, Guindy Chennai. I have bought Skoda, Superb Car in February 2011,Reg No:HR26-BG 7569 Ever since I started using this car, I was not much happy with the air conditioning system of it. Many times I happened to sweat inside the car and my friends were also felt the suffocation. Thus, I had decided to provide the car to the service center to inquire about the problem. Earlier, the service center authorities wanted the car to be in their custody for 10 days and they had informed me that compressor should have to be changed. I have granted them for the finest service to be done and I was eagerly expecting the salubrious air conditioning system on return. However, failing all my expectation, the AC inside the car had so salutary feature. My happiness and joy for having such a prestigious car has been discouraged. Many times I have been self humiliating myself for such worthless service by the center. Later, I wanted to ensure a thorough and careful service to be done on AC system in my Car. I gave the car for the second time to the same service center. The authorities had inspected the car and they told me that the compressor should be changed again. I was clueless to figure out what might be happening with the car, but, with the positive notes, I had to accept to change the compressor again. But, on that day, I was treated disgracefully and sordidly by the service center authorities. They kept me waited for more than three hours and they never replied me properly for any question. No one in the center was capable of showing hospitality and to my wonder I could not see any kindness among them. In particular the person who known to be Murali was very rough and ruthless in attending a customer. His nonchalance towards the customer queries and the service center’s inhospitable environment did not qualify the outfit to be an esteemed car service center. However, despite all the humiliation and disgracefulness, the problem in the car is yet not rectified and the function of the AC is still unimpressive. There is another problem with the car that I have changed 3 tubeless tyres within 20000 km for which I feel unnecessary and not a reputed sophistication for such a prestigious car.

Hence, I kindly report you that the fervency about my Skoda, Superb has been sapped. I was also disrespectfully treated by the Service center people and at the same cost my work is also not done. I require your earnest consideration and to requesting you to militate action against erring employees in the center.


Thanking you

Yours faithfully

V.S.A Arul Muthukumaara samy

I had been to JAI AUTO, A-39, Mohan Co-operative Industrial Estate, Mathura Road on 28th June'11 for my Skoda Octavia/ DL9CG-6739 paid service. Apart from the normal service like Oil, Fuel filter, Air filter, Dust and Pollen filter, Filter element and Brake lining change, I asked for wheel Alignment and Balancing. The Supervisor advised me to get the Throttle Body cleaned and Injector cleaned for better average and pickup to which I said, yes.

It took my car 4 hrs to be serviced from the time it entered there workshop. When the bill of Rs.17200/- (Rs.10000/- for oil & spares and Rs.7200/- for labour) came, I saw the timing mentioned for the total job was 16 hrs 12 min. I looked at the Engine when it was waiting to be washed, it seemed untouched. I told the Supervisor that probably the T. Body & Injector cleaning was not done. He called the Tecnition who said that it is not required to be touched and is cleaned with chemical. When driving back home, I found my car pulling to the left as before and there was no improvement in the Pick-up. In fact, I realized that inspite of charging so much money, no work was done. They just lie their customers.

I complained them on phone and went for re-service on 11th July. There senior understood and asked for alignment and cleaning of T. Body and Injector. This time I was standing in front of my car like local garage as I had lost trust in them. They cleaned the T. body and were supposed to clean the Injector after lunch. As I went out for 5 min they shut down the Engine as if every thing was done. On my query the work Supervisor said that the Injector was cleaned. He was disgusting and ill- mannered. After shouting and complaining back to the Manager, the Injector was cleaned which took 1-1/2hrs.

I am sure that all the customers are cheated there. My doubts that the Oil and parts were actually replaced or not at such a service center is still there. Such cheat Service Centers should be CLOSED.

Thanks
Capt Manjushree Singh
B - 10/7194
Vasant Kunj
New Delhi - 110 070
Ph.[protected]
[protected]

Hi All,

This is n regards to the Skoda Superb I had bought from Millenium Motors (Coimbatore). This is to bring to notice the way I had been treated by your employees on the procedure for me to by the car. I'm buying a car close to 3 Million Rupees and I would want certain things to be in place my way just like anybody. I had used Skoda L&K previously and i had really disliked the way i had been treated when approached for service previously too. I'm really surprised on the manner the customers have been treated by a company as big as Skoda. The customer service shown towards me has almost made me loose my interest to buy a Skoda. I own a group of companies too and i would not serve my customers this way; especially customers who are worth millions of rupees in business. i really want this mail to be taken on a serious note and demand action to be taken on this matter. I would like to bring
Mr. Adi Narayanan & Mr. Gavaskar to the notice of the Senior Excecutives responsible. Both employees have lacked basic humanity towards customers; not only me my friends who own Skodas too. Kindly revert back as soon as possible with proper actions on the same.


Kind Regards
Baba Prasanth
([protected]@gmail.com)

[Skoda India]

Dear candidate

Your Resume has been selected by (Skoda). I have attached your Appointment Process letter with this email. Kindly see the attached file for more details you send a email Company H.R. Department email id: ([protected]@companyhrd.com)

Note - you can call in official working Hours Monday to Saturday – 9 Am to 3 Pm,

Best Of Luck

Its been 7 days since my car is given for service for a problem , which i noticed , till today the dealership MARIKAR MOTORS has not got back to me specificaly on what the problem is . I did also complain to SKODA Head Office with a reminder this morning . Now a unknow person who i have not interacted with till date tells me that the gear box needs to be checked . What surprises me is with all the new gadjets in todays world , technically i do not think you need 7 days to find what the problem is with a machine . I would wait for an reply till this evening after which i will be forced to take course of action for the inconvenince caused ..

This has been my second time that i have had very very bad experience on the service of SKODA in Cochin .. This is a Note of Caution for all car owners ...

dear Sir I bought a new skoda fabia diesel This is first service . after 15000 k.m. they gave me very hard time and over charging if is is free i pat 7385.00Rs and wait too much three times trio from Panchkula to chandi garh took a cab pay extra I am a U.S. Citizen it is bad luck i bought Skoda Before I pay repair for Air conditioner it is new car and top model I am very upsit . I like to go to consumer court but first i like to bring every thing in your knowledge my contact no [protected] ahok

I got a Skoda Laura some months back. I am facing problems with my car right after a month and its still persistent. The service centre people are not even bothered to have a look at my car.

Skoda company slogan should be changed to ""Buy Skoda, Buy Troubles"". No accountability, No consumer reddressal system. No body to listen to your complaints.

Very poor system of handling customer & customer complaints.The car's fly wheel is worn out. Skoda says you have over driven the vehicle while my car is in warranty.
They partially attended Ac problem under warranty but Fly wheel is over driven. If you ask for a technical report then the service manager says We have been asked not to show you or give the report of Skoda .It is ridiculous!

myself ANURAG AGARWAL im owning an skoda laura bought from "TORQUE AUTOMOTIVE" from vadodra they are having the showroom of skoda in ahmedabad when i went for a service i complaint them that the door strip is came out due frequent door opening its comes in betwwen because the strip they have fixed in such manner an not only mine in the showroom all skoda laura for service came having same problem which is company fault because they have made like it an my car is not even completed one year but the are misbehaving with me which is untolerable also i have made complaint their customer care but they are dont concern such thinks...
kindly make note of it cause that strip cost rs4000/- per strip an if i change it once i have to change every month which is rediculous hence i want to clear these behaviour of company.

address of skoda dealer;
TORQUE AUTOMOTIVE PVT LTD.
G-4, SHAPATH IV, OPP. KARNAVATI CLUB, S.G HIGHWAY AHMEDABAD.
PLOT NO. 315, B/H DIVYA BHASKAR PRESS,
OFF: S.G HIGHWAY, AHMEDABAD.

I bought a Skoda Laura from Torque Automotive, Ahmedabad on the last day of March 2011. This is the fourth car I've bought and am utterly dismayed by the state of affairs at Skoda. It seems they are in their own monopolistic world. All those stories of how a customer was at the mercy of Premier or HM during pre-liberalisation days have just come alive. At first, they refused to offer breakup quote for the car price, mentioning ex-showroom to on-road items. Then, when they mentioned about insurance and extended warranty prices, I decided to have insurance done separately. They declined outright to sell the car if we don't buy insurance from them. I complained on Skoda customer care number to which they replied that the dealer has the right to choose how to sell. Since I was forced to buy insurance from them at 2.63 times the price that it was available in open market, I'd asked for Nil depreciation policy in the same premium amount to which they agreed. At the time of delivery of the car, they showed me insurance cover note that was without Nil Dep clause. They charged me additional 19k for adding Nil Dep. I'd got my car financed by SBI who kept asking for original insurance and invoice documents which they submitted to me after 9 phone calls and 6 days. I missed my chosen number from RTO because they forgot to apply at the right time despite my incessant phone calls to them after reading in the newspaper about new series opening. Unfortunately, my office or I have to call them all the time. Not once in last 3 months have they called me to update the status of any activity. Not only that, I tried complaining to Skoda when I was blackmailed for additional 19k (total 92k for an insurance which is available in the market for about 35k), but they just heard the story on the phone without taking any action on it. It's an amazing car and I love every time I use the kickdown mode on the gas pedal. But I wish they had hired humans to be dealers. Not one person at Torque Automotive is concerned about service. If you are driving Japanese vehicles all the time, changing to German technology and Czech lineage is indeed a cultural shift.

i have send my skoda laura car regarding some problems to Torque auto Ahmedabad. After keeping it for some 16 / 17 days when I got it back vide invoice No. AHMD 001880 dated 10/06/2011 I have no satisfaction at all.
I request any body at company who can give me my amount back and draw away this headech from me.

Dear Sir,
Hi I am Veeral Desai from Surat city, Gujarat state Country India, I was planning to buy two new cars before the month of March2010, for that i visited a lot of leading showrooms including the Volkswagen ,Mercedes and Jaguar too.My Industry was the only industry in Gujarat (ZENITEX) which was awarded for the benchmark and excellence in Quality and Environmental Protection by the honourable Chief Minister of Gujarat MR.Narendra Modiji, we had requested for a special corporate discount from Skoda india as they could have highlighted it as a part of their CSR but unfortunately din't get any positive reciprocation,but we still booked a Skoda Superb Automatic because of a positive feedback with the General Manager Torque Automobile (Surat). Later we got very good Corporate Offers from Mercedes (5 lacs india rupees discounts) but we still finalised the deal for Skoda superb with Torque dealer from Surat .The Second Car we bought was a Chevrolet Cruze LTZ (AT) and we got a very Special corporate discount (Appx 2lac indian rupees) on that car too.

The Skoda superb 1.8Tsi, petrol Automatic which we purchased was registered on 2nd April2011, reg no -GJ5-CQ-8277, engine no cdaa184685.vin: TMBBBB3T6BA, CHASSIS NO-300482. The day i got the delivery of the car the car engine stopped twice in Drive mode so i went to the showroom with the complaint.they checked all the required parameters and assured me that now the car is fine, again the same problem repeated and the car was with the dealer on the 10th of may2011. they kept the car for a couple of days and than assured that Everything is fine with it, again the same problem repeated and from 1st june till the 7th the car was with the dealer, after that they said the problem is now forever resolved, unfortunately today on the 13th of june the same thing repeated and the car engine stopped on the flyover.It is really very very Risky as the car stops while in a drive mode the first time it got banged from the vehicle following it, today also it was a very close shave.

I was so excited when i chose to buy a Skoda Superb as a premium saloon car but now feel that i did a big blunder by choosing to go for a Skoda as neither i got any special discounts and now i am really in a fixed position as the Automatic car would just stop anytime on the road. I fright when i imagine that happens on the highway crossing. Incase you want to follow up or inquire regarding anything please feel free, i have all the details on paper. I am not at all happy with the car, i will appreciate if you can get me out of the mess and explain why should a new car have so many problems, why should i not get my money back (refund)....

hi sir
i purchased a skoda laura A/T from mahaveer moters Hyderabad,from the beginning i had a problem wid the car,i been complaining to the service advisor regarding the problem,the problem is for every 5000km my car is consuming almost 2500ml of engine oil,whenever i send the car wid the complaint they juss top up the car n send it bak to me,its almost dne 40000km but the problem has not been rectified n there is lot of difference in my engine,i left the car at the service station n no is bothered to find out the prob,its been lyin in the garrage since 1month i dint get a single call regarding it,i tried to call mr ashutosh dixit but hes not available to the costumer,wat can b dne in my case,i want to file a case against skoda n mahaveer motors,pls help me in this issue
thanxz
srikanth

Dear Sir / Madam,

(Car RC book issue and Car Service issue in CHENNAI GURUDEV MOTORS)

We have purchased Skoda Fabia (TN22 BR 4477) from GURUDEV MOTORS on 22.12.2010. After numerous follow-ups, we got our RC book papers after 2 months and that too with a wrong address mentioned. When enquiring for the same, we came to know that GURUDEV MOTORS have done like this to get the above number. Later we understood, that the company have done like this for so many vehicles.

This is real forgery and against law

Now in turn I am following up for my correct addressed RC book since than and I have not got any revert from SKODA team.

This is to inform that we have planned to go for a legal case against GURUDEV MOTORS.

People we interact with :
Mr. Pragadeeshwar
Mr. Niranjan

Both of your above mentioned staffs dragged us with no solution till now.

Apart from the above mentioned point is Car Service

We have the following issues in our car, which was not resolved or attended even once from day 1..

1. We get 6 KMPL mileages in our petrol car.
2. No pickup
3. Car sounds like a diesel vehicle.
4. Heavy vibration in the car while driving in 1st and 2nd gear.
5. Car break is not proper
6. Cigar light point is not working
7. Radio switching off and on by itself while driving

Kindly help us..

Thanks and Regds.

S Aravind
[protected]@hotmail.com

I bought the Skoda Laura JUN 2008. I had very bad experiences on SKODA Laura HORNs and AC.
I replaced Skoda Laura Horns 3 times by under warranty period (2 Years). After Warranty I replaced with Bosch Horns (outside) because they are charging Rs 8400 for Horns. Which is too bad, we are buying Skoda because of the quality of the Product. When we faced any issues after warranty, they are least bother about the existing Customers. I am totally against this kind of attitude.

Exactly after 2 years, My A/C effect is gone. I approached Skoda Service center in Bangalore, they are quoted Rs 80,000 for re-placing the A/C Compressor. It is not at all my mistake, its their product defect, but they are charging on Customer's Fund. This is totally unfair. All the A/C Vents Slider are very soft and are broken in few years.

They should take the responsibility of replacing the defected spare parts for existing Customers. I hope that even the affected customers might be ready to share some portion of the cost of the Spare parts.

You know that I have re-commended Skoda Laura and they bought Skoda Laura in my Office.

Please do the needful.