Skoda India Complaints & Reviews

This is surely a defective car sold in India.It should be banned as it robs the purchaser of its hard earned money.I was really unfortunate to purchase this car.I had to change the turbo charger,clutch flywheel assembly,ac compressor and condenser,turbo hose pipe etc. etc. soon after the warranty was over for which i had to pay the amount equal to a brand new Santro car.Please Please Please... do not buy this car.
Also help your friends and relatives by asking them not to buy this car.

to
managing director
skoda india private limited
secunderabad
india

ref- skoda laura 1363 / Delhi

there are several customers who have over past 4 years suffered ac system mal functioning problems.
We are collecting all the data and shall soon put up thru the legal consumer court.
Skoda laura - has an inherint problem of poor cooling .
We had been complaining since time of purchase.
Your dept mis guided us and tried to cover up during warranty .
No later the vehicle is out of warranty , we get a reply--
change compressor and condensor.

Why was this not replaced initially when customer complained ??
why was the trials done thru 4 years at customer cost??
skoda india must pay up all damages, trouble faced by consumer ??
not only to me , but each and every consumer must get justice ??
free replacement and the ac system must be made operational satisfactorily ??
pls stop cheating indian community , and pls provide quality parts / Services ??
3 dealerships /5 times sent for ac repairs in past 4 years ??
this is nothing but cheating /Charging high and not delivering correct material to consumers ??



pls revert . Urgent .
Regards

vinay sapra
[protected]
[protected]

TO

the MANAGING DIRECTOR
SKODA INDIA PRIVATE LIMITED
SECUNDERABAD
[protected]

SIR,
WE tried to call your office several times , even left messages for you to respond but it seems you are too busy and have not been able to respond till now.
since purchase , when it was under warranty till date[protected] , 3 times car has been sent to continental workshop in delhi for repairs of the ac system and 4th time to farenhite workshop , and finally to again a new dealership workshop -JAI.
5 times for rectification of a problem ,which was there right from day one .
no one has correctly detected the exact problem . sometime gas charge , sometime valve change etc etc .
skoda india - either has purposely done this to kill time , pass trhu warranty , and make consumer pay for the R&D.

we are sick of the problem . everytime the sending of vehicle also has a cost .

we shall take this legally thru various media / consumer forums till justice is given to end consumer, and the entire system is rectified at skodas cost?
why shall the customer suffer for 4 years ?
we shall claim the damages over past 4 years too ??


pls note--this is our 7th reminder over 5days and the vehicle is at the workshop/jai auto




regards

vinay sapra
[protected]
[protected]

Have owned a Skoda car for about 6 years now, firstly an Octavia RS and now a Superb. The cars are absolutely well made and are great cars. The dealer experience however sucks. everytime I have to interact with a dealer, I kick myself & wish I had not bought the car. Tafe in Bangalore should stick to selling tractors - they have no concept of managing customer expectations for a high end retail product. Skoda claims they are "obsessed with quality" looks like they need to be reminded that quality as perceived by me (as a customer) includes the dealer experience, where they have done really badly. I would rate the car as a 10 on 10 on performance and the dealers as a minus 100 on 10. It is that bad.!!! Anybody in Bangalore, thinking of buying a Skoda, please think again. Even much lower priced cars like Hyundai or Maruti, offer many times better dealer experience. The lease on my current Skoda ends in about a year and I wont buy another Skoda ever.

RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Thursday, April 14, 2011 1:09 PM
From:
"singal shanker" <[protected]@yahoo.com>
View contact details
To:
"SrinivasSudhir" <Srinivas.[protected]@skoda-auto.co.in>
Cc:
"skoda juergen" <juergen.[protected]@skoda-auto.cz>, "skoda oliver" <oliver.[protected]@volkswagen.de>, "skoda saradip" <[protected]@rediffmail.com>, "skoda thomas" <thomas.[protected]@skoda-auto.co.in>, "skoda trivikram" <trivikram.[protected]@gmail.com>, "skoda winfried" <winfried.[protected]@skoda-auto.cz>, "nitin dixit" <nitin.[protected]@skoda-auto.co.in>... more
Dear Mr. Sriniwas ,

Sorry to state that in spite of my best efforts you are also start speaking on the same tune as was spoken by the Mr. yasir syed. i have explained in detail about the circumstances in which the break pad were changed but you have also chosen to take protection of your inefficiency on the same part . My request to the company Board is very specific
"Is the car which have travelled only 23000 Kilometre even visiting the so many time to your dealer and with the so many part changes by the service dealer in a span of two year as per Skoda Standard "?
Once again requested that please give a specific reply to my aforesaid question .
Further one of my another fried have already filed a case with the consumer court for the poor service rendered by your dealer of Skoda superb. If you wish i can sent the detail of the same . I may also have to go by the same rout . We are planning to foam a association in Delhi to find out how many skoda owner are facing similar problems so that a joint efforts can taken against the Company
Thanks

Shanker Singal


--- On Thu, 4/14/11, Sudhir, Srinivas <Srinivas.[protected]@skoda-auto.co.in> wrote:

From: Sudhir, Srinivas <Srinivas.[protected]@skoda-auto.co.in>
Subject: RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>, "Tomsu, Ondrej (PST)" <Ondrej.[protected]@skoda-auto.cz>, "Syed, Yaser" <Yaser.[protected]@Skoda-auto.co.in>
Date: Thursday, April 14, 2011, 12:38 PM
Dear Mr. Singal,

This is with reference to your mail regarding the subject car concern, we thank you for patronizing our product and apologize for any inconvenience caused. We have discussed the concern internally. We would like to reiterate that no manufacturer can define the life cycle of a component, but can only give warranty for a component. We would also like to apprise you that the problems in a vehicle are attributed for various reasons and cannot be specifically pinpointed.

We are given to understand from our dealership that the brake-pads found in your car were non-genuine, please understand that it becomes difficult to look into the case for the further resolution as we cannot conclude the matter where in non-genuine (other than Skoda Auto parts) are found as a fitment and therefore the efficiency of the product is in question. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear components which are also user dependent hence they are not covered under warranty.

Trust your understanding on the same and assuring our best services at all times.

Best Regards
Srinivas Sudhir | After Sales
ŠKODA AUTO India Pvt. Ltd. | Plot No. A-1/ Shendra, Five Star Industrial Area, MIDC | Aurangabad, Maharashtra 431201 | India
Tel:[protected] [protected] Fax:[protected]
srinivas.[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com
Obsessed with quality since 1895
Please consider the environment before printing this email.
Prosím, zvažte dopad na životní prostředí před tiskem tohoto mailu.

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

________________________________________
From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, April 07, 2011 11:45 AM
To: CustomerCare
Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto



--- On Wed, 4/6/11, Tomsu, Ondrej (PST) <Ondrej.[protected]@skoda-auto.cz> wrote:

From: Tomsu, Ondrej (PST) <Ondrej.[protected]@skoda-auto.cz>
Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>
Date: Wednesday, April 6, 2011, 3:24 PM
Dear Mr. Singal,

We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well.

To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter.

Just for your information the contact details of our main importer in India are as follows:

SKODA AUTO India Pvt. Ltd.
Plot No. A-1/1, Shendra, Five Star Industrial Area,
M.I.D.C., Tq. & Dist. Aurangabad, 431 201
Website: www.skoda-auto.co.in
phone +[protected] /222/333
[protected]@skoda-auto.co.in

Best regards,
Ondrej Tomsu
Customer Care
Skoda Auto a.s.


From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Tuesday, April 05, 2011 1:28 PM
To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.[protected]@gmail.com; Stackmann, Juergen (P); [protected]@rediffmail.com; Kuehl, Thomas
Cc: Dixit, Nitin
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto

Respected Board menbers ,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on[protected] and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
[protected] [protected]

--- On Mon, 3/14/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: nitin.[protected]@skoda-auto.co.in
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
[protected] [protected]

--- On Mon, 3/14/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "CustomerCare" <[protected]@skoda-auto.co.in>, "Bararia, Vikas" <Vikas.[protected]@skoda-auto.co.in>, "Vikas Tyagi" <vikas.[protected]@fahrenheitauto.com>, "Tarannum Siddiqui" <tarannum.[protected]@fahrenheitauto.com>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [protected]@yahoo.com
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel:[protected] [protected]
seshathri.[protected]@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb



--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [protected]@skoda-auto.co.in
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on[protected] on[protected] [protected] in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-[protected] but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on[protected] [protected] but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at [protected] [protected] but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

[protected] [protected]
--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: tarannum.[protected]@fahrenheitauto.com
Date: Thursday, March 10, 2011, 1:21 PM



The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal







FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Wednesday, April 6, 2011 3:24 PM
From:
"Tomsu, Ondrej (PST)" <Ondrej.[protected]@skoda-auto.cz>
Add sender to Contacts
To:
[protected]@yahoo.com
Cc:
"Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>
Dear Mr. Singal,

We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well.

To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter.

Just for your information the contact details of our main importer in India are as follows:

SKODA AUTO India Pvt. Ltd.
Plot No. A-1/1, Shendra, Five Star Industrial Area,
M.I.D.C., Tq. & Dist. Aurangabad, 431 201
Website: www.skoda-auto.co.in
phone +[protected] /222/333
[protected]@skoda-auto.co.in

Best regards,
Ondrej Tomsu
Customer Care
Skoda Auto a.s.


From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Tuesday, April 05, 2011 1:28 PM
To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.[protected]@gmail.com; Stackmann, Juergen (P); [protected]@rediffmail.com; Kuehl, Thomas
Cc: Dixit, Nitin
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto

Respected Board menbers ,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on[protected] and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
[protected] [protected]

--- On Mon, 3/14/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: nitin.[protected]@skoda-auto.co.in
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
[protected] [protected]

--- On Mon, 3/14/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "CustomerCare" <[protected]@skoda-auto.co.in>, "Bararia, Vikas" <Vikas.[protected]@skoda-auto.co.in>, "Vikas Tyagi" <vikas.[protected]@fahrenheitauto.com>, "Tarannum Siddiqui" <tarannum.[protected]@fahrenheitauto.com>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [protected]@yahoo.com
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel:[protected] [protected]
seshathri.[protected]@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb



--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [protected]@skoda-auto.co.in
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on[protected] on[protected] [protected] in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-[protected] but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on[protected] [protected] but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at [protected] [protected] but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

[protected] [protected]
--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: tarannum.[protected]@fahrenheitauto.com
Date: Thursday, March 10, 2011, 1:21 PM



The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal







Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Tuesday, April 5, 2011 4:58 PM
From:
"singal shanker" <[protected]@yahoo.com>
View contact details
To:
winfried.[protected]@skoda-auto.cz, oliver.[protected]@volkswagen.de, trivikram.[protected]@gmail.com, juergen.[protected]@skoda-auto.cz, [protected]@rediffmail.com, thomas.[protected]@skoda-auto.co.in
Cc:
"nitin dixit" <nitin.[protected]@skoda-auto.co.in>
Respected Board menbers ,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on[protected] and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
[protected] [protected]

--- On Mon, 3/14/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: nitin.[protected]@skoda-auto.co.in
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
[protected] [protected]

--- On Mon, 3/14/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "CustomerCare" <[protected]@skoda-auto.co.in>, "Bararia, Vikas" <Vikas.[protected]@skoda-auto.co.in>, "Vikas Tyagi" <vikas.[protected]@fahrenheitauto.com>, "Tarannum Siddiqui" <tarannum.[protected]@fahrenheitauto.com>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [protected]@yahoo.com
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel:[protected] [protected]
seshathri.[protected]@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb



--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [protected]@skoda-auto.co.in
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on[protected] on[protected] [protected] in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-[protected] but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on[protected] [protected] but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at [protected] [protected] but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

[protected] [protected]
--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: tarannum.[protected]@fahrenheitauto.com
Date: Thursday, March 10, 2011, 1:21 PM



The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal







This mail has been sent Mr. Dixit for personal communication If Mr. Dixit is not willing to reply he should sent mail to me no to you.
This mail has been sent Mr. Dixit on his commitment to sent me the mail in respect of my request for extension of the warrantee which he has promised to sent with in two hour . Even after the making number of call and promised by dixit but have not received any mail. I hope a person such steature once promised and now avioding call not fare . he can state farwad refuse or show he unability help in the matter . As regarding your contention of non genuen part neccessary action is being taken against your dealer who has supllied that part . As far as my complaint is concer it relate to the quality of car supplied by the skoda. Admittedly the car has trvelled only 22000 Km and the company had replace every thing except car engine . if this kind of quality are maitained by your company this need your to be reported to the approperiate authoriuty of the company

singal

--- On Tue, 3/29/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: skoda car DL 6CJ 6939
To: [protected]@yahoo.com
Cc: "Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>, "Sudhir, Srinivas" <Srinivas.[protected]@skoda-auto.co.in>
Date: Tuesday, March 29, 2011, 11:41 AM
Dear Mr. Singal,

We are in receipt of your below said mail. With reference to your concern regarding the subject car, we would like to reiterate that since the brake pads found in your car were non-genuine we will not be able to support the replacement of the Brake Discs under warranty or goodwill. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear item which are also user dependent hence not covered under warranty. We regret to say that we cannot assist you further in this regard.

We would also like to reiterate that any component may not run for entire life of vehicle, hence no manufacturer can specify the life cycle of the component but can give warranty period for a component so as not to burden the user with the repair costs for a certain period. Also please be apprised that the problems in a vehicle are attributed for various reasons and cannot be specifically pin pointed.

We look forward to your understanding and assuring you of our best services,

Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Tuesday, March 29, 2011 9:59 AM
To: Dixit, Nitin
Subject: skoda car DL 6CJ 6939

Dear Dixit, sorry to write this mail but in spite of best efforts i could not get in touch with you. i have heard any thing from you about the my car warranty. This morning i had called you and told by Mr. Yogesh that your line is busy and request to get in touch with you. Once again requested that a please let me know any thing can be work out or not . if not please sent me mail or call so that you should not be distrubed any more

singal





Mr. Dixit
Just for infornation and to update

Singal
--- On Sat, 3/19/11, Nitesh Gupta <nitesh.[protected]@gmail.com> wrote:

From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Subject: Fwd: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "singal shanker" <[protected]@yahoo.com>
Date: Saturday, March 19, 2011, 5:59 PM
Papa,

Below is the series of emails which were exchanged with the Skoda officials in 2009 when the car was giving us trouble in the begining.

Regards,
Nitesh
[protected] Forwarded message[protected]
From: singal shanker <[protected]@yahoo.com>
Date: Mon, Aug 3, 2009 at 11:10 AM
Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: Nitesh Gupta <nitesh.[protected]@gmail.com>



--- On Sun, 8/2/09, Kulkarni, Santosh <Santosh.[protected]@skoda-auto.co.in> wrote:

From: Kulkarni, Santosh <Santosh.[protected]@skoda-auto.co.in>
Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939

To: "singal shanker" <[protected]@yahoo.com>
Cc: "Syed, Yaser" <Yaser.[protected]@Skoda-auto.co.in>, vikas.[protected]@fahrenheitauto.com, [protected]@fahrenheitauto.com, nitesh.[protected]@gmail.com
Date: Sunday, August 2, 2009, 3:44 PM

Dear Mr. Singal,

This is in continuation to the below mail and the subsequent visit of the undersigned for inspecting the car at Mr. Gupta’s office yesterday on 1st August 2009. The following are the three things which were brought to the undersigned by Mr. Gupta;

1) Centre Pillar upholstery peeling off from bottom side of the left hand side.
2) RHS inner door handle trim peeling off.
3) Hand Brake lever.

Kindly be apprised that the 2 and 3 items in the above list are available at the dealership and it is requested to kindly send the car to the dealership to replace the same. The serial no 1 in the above list is not available at the dealership and we have instructed the dealership to place an urgent order for the same which has been done by the dealership.

We would like to assure your good self that we at Skoda Auto India impart continuous and advance training to our dealer technical staff throughout the network in India which also includes Fahrenheit Automobiles New Delhi. We also have standards for the manpower recruited at the dealership in terms of qualification and experience. We request your good self do not have any apprehensions with regards to the Technical capability of the dealership. We regret and appologise for the inconvenience caused to your good self and Mr. Gupta due to the concern in the car. We will ensure that the necessary work will be carried out on your car to your full satisfaction.

Once again request you to send the car to the dealership and co-ordinate with Mr. Vikas Tyagi[protected] for replacing the parts which are available at the dealership.

Assuring you of our best services at all times.


Regards,

Santosh Kulkarni,
After Sales.




Dear Sir,

We are in receipt of the below mail and have noted down the contents. You being our valued customer your satisfaction is our primary concern. In the view of the same we request you to kindly let us know availability of the car for the inspection as desired by your good self. We will ensure your satisfaction and will also provide you with good services. With regard to the action to be taken the undersigned will revert back in writing after the inspection of the car.


Assuring you of our best services at all times.

Regards,

Santosh Kulkarni,
After Sales.

Škoda Auto India Pvt. Ltd.
501, Signature Towers,
Tower A,
South City I,
NH8, Gurgaon-122001
Haryana, India.
E-mail:- Santosh.[protected]@skoda-auto.co.in


________________________________________
From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Friday, July 24, 2009 1:03 PM
To: Kulkarni, Santosh
Subject: Re: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939

Dear Kulkarni,

Ref our telephonic conversation dt.[protected] in respect of skoda supeb DL6C J6939 . as disire the mail communication with the customer care is stated below

Singal

--- On Thu, 7/23/09, Nitesh Gupta <nitesh.[protected]@gmail.com> wrote:

From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Subject: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "singal shanker" <[protected]@yahoo.com>
Date: Thursday, July 23, 2009, 7:36 PM
Dear Papa,

Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it.

Regards,
Nitesh

[protected] Forwarded message[protected]
From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Date: Jun 30, 2009 2:11 PM
Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "Syed, Yaser" <Yaser.[protected]@skoda-auto.co.in>, [protected]@misupport.net


Dear Mr. Syed,

Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/6 Nitesh Gupta <nitesh.[protected]@gmail.com>

Dear Mr. Syed,

Can you please update me on what action you have taken with regards to my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/1 Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>

Dear Mr. Gupta

We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details.

Thanks & regards,
Yaser Syed | Customer Care
ŠKODA AUTO India Pvt. Ltd.
501, Wing A, Signature Towers , South City | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
yaser.[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com



________________________________________
From: Nitesh Gupta [mailto:nitesh.[protected]@gmail.com]
Sent: Saturday, May 30, 2009 1:17 PM
To: [protected]@misupport.net
Cc: nitesh.[protected]@gmail.com
Subject: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi

Hi,

I purchased a Skoda Superb (Regn. No. DL6C J6939) from Sai Automobiles, Delhi and took its delivery on 7th Dec 08. Since the day one the car has been showing "Airbag Fault" message and the airbag light in the dispay has been glowing.

I took the car to Fahrenhiet Automobiles, Delhi for check up on 07.04.2009. The service center opened the entire car and informed me that the front passenger side seat belt was not functioning properly and needed to be replaced. They told me the part would come in a weeks time. However the service center took more than three weeks to procure the part.

My car went again on 04.05.2009 for the part to be replaced. This time after opening the car the service center realized that the front passanger seat belt is working fine. It is the rear seat belt which has a fault in the airbag tensioner and needs to be replaced.

After this the car was again sent to the service center on 14.05.2009 for replacing the airbag tensioner. After opening up the car and working on it for three hours I was informed that the part they have procured is not working and they have to get a new part! Clearly they did not put any effort to check if the part was working before calling my car for service. Also, they told me that there was some fault in the wiring which has been fixed.

Finally my car again went to the service station on 29.05.2009 for the part to be replaced. Again, this time after opening the car I was informed that the airbag tensioner in my car is fine and does not need to be replaced!! There is wiring fault in my car which is being rectified. I was already told on 14.05.2009 that there was wiring fault in the car and it was rectified. Then why was there a need to open up the wiring again?

I have received my car back on 30.05.2009. The fault seems to have been rectified however the entire upholstery is dirty with hand marks and the finishing is undone. I can see loose ends of the cloth hanging out in various places. Also the leather on the hand break is cut in some places and the leather on the handle on the drivers door next to the window buttons is torn severely. It seems like the fitting of the car has been done in an extremely clumsy fashion and the service center has not taken care enough to get the car cleaned and fitted properly before sending it back. The service center has done more damage to my car than service.

First of all I was delivered a faulty car without any proper PDI by the company! Second, your authorized agent is not competent enough to diagnose the problem in one checkup. They have opened this brand new car 4 times for this one problem which should have been captured and solved on the very first day I took the car to them. On top of it the finishing of the upholstery has been ruined and dirtied by their mechanics. The service center has been trying to solve the problem by trial and error and experimentation rather than properly diagnosing the car. It seems like the service center is taking the entire thing as a joke and is not interested in servicing the customers properly and instead harassing them.

I do not think this is the way I or any other customer of such a reputed company dealing in luxury cars deserves to be treated. Please let me know what action is going to be taken against the service center and what should i do with the ruined upholstery in my car?

I have talked to Mr. Praveen on 30.05.2009 on the company help line no.[protected] [protected] to register a complaint. The complaint no. is 30E101209. I want to talk to a senior manager supervising sales and servicing in Delhi to further discuss my problem. Please get the appropriate person to give me a call at [protected] [protected] .

Regards,
Nitesh Gupta












Dear Papa,

Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it.

Regards,
Nitesh

[protected] Forwarded message[protected]
From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Date: Jun 30, 2009 2:11 PM
Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "Syed, Yaser" <Yaser.[protected]@skoda-auto.co.in>, [protected]@misupport.net


Dear Mr. Syed,

Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/6 Nitesh Gupta <nitesh.[protected]@gmail.com>

Dear Mr. Syed,

Can you please update me on what action you have taken with regards to my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/1 Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>

Dear Mr. Gupta

We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details.

Thanks & regards,
Yaser Syed | Customer Care
ŠKODA AUTO India Pvt. Ltd.
501, Wing A, Signature Towers, South City | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
yaser.[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

I Have purchased Skoda Laura - Ambiente TSI on February 2011. While Selling the car Executives from the Tafe Access Ltd. gave me the price list along with the specification and standard equipment. It is clearly mentioned that Front Fog Lamp is a standard equipment in the Model I have purchased but the delivered to me has no Front Fog Lamp, instead it is been fixed with the pvc grill.

I have already brought this to the notice of Dealer & also the company many times but neither the dealer nor the company is responding.

I would like to take it to the consumer court and have that feature fixed in to my Car. Please advice me.

i ve been using preowned skoda superb registration no. MH-04-CT- 8900,The car has some problem in its exhaust and a/c , which inspite of complainting and getting repaired for 3 times over the period of 15 months
stands unsolvable due to which i cant drive the car around because the car does not take pick up and cant climb a uphill,
I wish to return the car to the manufaturer in case they cant solve the problem and make the car drivable for me as I ve spend a fortune to buy the car as I was in awe of the machine for its renowned engeneering
PLEASE HELP

We would like to draw your kind attention on the subject matter mentioned above.

We purchased a Skoda Octavia on[protected], the car has done only 55,000 km and broke down in the month of Dec.’10. The vehicle was sent for repairs to M/s Sai Automobiles who still has a huge SKODA Board on its gate (Photo enclosed), Noida who intimated that engine has seized due to oil seal failure in the Turbo Charger and also give us an estimate to repair for Rs. 216,000/-. We asserted that the Turbo Charger’s failure is the cause of engine seizer as initiated by Sai Automobiles your earlier authorized service provider (Turbo has no service intervals and life period). Skoda assures 150,000 kms smooth running by this vehicle as written in the service manual provided along with the car.

The vehicle was shifted from M/s Sai Automobiles, to M/s Nawab Motors, Noida on the behest of SKODA MANAGEMENT, who were fully aware of our contention of repair of the vehicle on FOC basis and after shifting the vehicle to M/s Nawab Motors, your service team instead of repairing the vehicle has sent us a quotation for Rs. 339,000/- for the repair of the engine (which was earlier quoted Rs. 216,000/-), the quotation details of repairs were also given to SKODA CUTOMER CARE.

The action of your service team amounts to be a breach of trust customer has reposed in the company beside a clear case of cheating the customer. Our earlier correspondence in respect of the said subject matter is enclosed herewith for your ready reference.

We, once again, reiterate our original stand that it is the supply / fixing / providing sub-standard parts/ products / materials with in the vehicle because of which the engine seizure has occurred and as such the company is liable to make good all the direct / in-direct losses suffered or likely to suffer.

In the light of the foregoing we would, once again, request the company to repair the said car free of charge and provide us a stand by car till the vehicle is repaired and handed over to us. Your personal intervention in this particular case is solicited.

Hi , I am driving Skoda Octavia from November 2009. I must say this is the worst decision i have taken to purchased substandard vehicle at Rs 1200000. my agony started after driving the vehicle for 25000 km , There was a noise in brake and i got the car checked at Giriraj Motors Gurgaon, and as per them the brake shoe and disc pads are gone and need to replaced , which i did after paying Rs 11000, since the noise in the car was very common and after taking the car for 3 more time, they were not able to rectify it and giving me stupid excuses , today again i took the car for the same and found out that the brake pads, disc pads , shocker mounting , suspension bush arms and radiator fan is gone and every thing needs replacement . I am shocked to hear that .I am billed for Rs 210000 only since my radiator is well under warranty , Now you can understand that this car has so much of problem after driving it for ony 46000km and i cannot imagine what rucus it will create when it goes pass 1 lakh km.
I will like to request all the readers please dont by this sub standard car . it will only gives sleepless nights and will dig a deep hole in your pocket.

Regards

Nipun Goel

I am still surprised that such a expensive car used such sub standard products.

My Skoda Octavia diesel car bought less than three years ago caught fire yesterday due to an apparent technical fault and was burnt to ashes in minutes. There was no CNG or LPG fitted in the car. Our lives got saved by a split second as we noticed smoke on getting down from the car. The car was well maintained, in original condition and serviced in the authorised service centre just two weeks back.

What does a consumer do in such a case...Knock the insurance door or expect the company to replace the car with compensation for the mental trauma and risk to life?

I am one of the owners of SKODA Fabia, I am undergoing through hell for driving that car. I recently saved with big accident where my breaks are not working at high speeds.

There are enough complains on this forun about breaks, AC, engine noise etc.. Search with "SKODA Fabia complaints". On top of all pathetic service from Mahavir Auto.

So I recommend to Say NO TO SKODA.

Thx,
Dear.[protected]@Yahoo.com

Respected sir/madam
Skoda company.


I am the owner of the car skoda superb which was

purchased in the month of july 2010. bearing registration nos MH43AE5040 all the problem started after I got

the first servicing of my car

• The first servicing was done on 31/01/11

• On the 16 /2 2011 I was driving my car and the car caught fire in its boot . I was driving with my 2 year old daughter . it was the worst experience as our lives were in danger.

• Regarding that I was informed that there was a problem with the injector and my car was in the service station till the 3/3/2011. the coolant set and the oil filter was changed .also the power window was changed.

• Again on 23/3/2011 my car gave me a new shock while driving on the highway my gear box slipped [triptonic failure]. The car was again sent to the service station till the 2/4/2011. the battery was also changed

• Now on the 7/4/2011 I was in a very important business meeting with my client in hotel hyatt . as soon as we started the car it would not start what an insult I had to send my client in a cab . somehow I managed to get te car home

When I got this car I was really impressed with the features and would recommend it all my friends . but after my experience I feel it’s a big mistake. I feel cheated as a faulty car has been delivered to me . your local customer care have treated us like we own a taxi not a superb . no positive response from any service stations . even the aurangabad service was not impressive and not upto the mark.
I request u to take some immediate action in this regard
I have also sent a lawyers notice to JMD –vashi which again got no response from your end . I also will let this matter in the media that a company like yours is just giving false promises and not deliver what they promise.


Yours sincerely
Gagan alag
[protected]

hi there is big issue of gearbox in new superb ,as ur car can get stuck anywhere without any warning signal.I was the sufferer,luckily it happened in warranty period.Still its more than a week my car is in garage without any call from skoda.
PATHETIC

I have purchased fabia classic on 07.03.2011 from mahavir autodiagnostics(p) ltd, Jubilee Hills showroom, hyderabad. with tr no.AP 09 UG TR 9146.

The fabia classic car has come with hell lot of problems like front suspension problem, rear mufler sound, when the car on move a/c is totally switched off still out side air coming from the blowers, noise from front when i apply breaks.

The major issue the MAHAVIR AUTODIAGNOSTIC (P) LTD has delivered dec-2010 model fabia car in month of march-2011. so i am loosing depriciation of 20% with the brand new car.

The DEALER MAHAVIR AUTODIAGNOSTIC (P) LTD has cheated me by delivering a defective and old model fabia classic car.

i have written email and sent fax to the managing director skoda auto and customer care skoda auto and to the dealer mahavir autodiagnostic, but no response.

MAHAVIR AUTODIAGNOSTICE IS A BIG CHEATER, HE IS DEALER FOR HYDERABAD/ VIJAYAWADA/ VIZAG PURCHASERS BEWARE PL CHECK THE YEAR OF MANUFACTURING BEFORE TAKING DELIVERY (2011 MODEL)OR U WILL ALSO LOOSE DEPRICIATION OF 20% ON YOUR CAR LIKE ME.

i am putting a cheating case, publishing in the news papers and filing a case in the consumer forum.

K.SUNIL KUMAR REDDY
mobile no.[protected]

Dear Sir,

Please to inform you that we Vadilal Industries Limited have purchase Skoda Superb on dated 20/11/2009 vides bill no. 315 from Torque Automotive Pvt. Ltd. Ahmedabad, Gujarat, India.

The car registration no. is GJ1KC7214 and chassis no. is 99A301944.

On the dated 10th Dec.’10, we have given car to make a service at Torque Automotive Pvt. Ltd. Ahmedabad, Gujarat, India. At the time of investigation service center found that MECHATRONIC WITH SOFNOS damaged due to your company fault. The company has taken 15 days to get it repaired. The reference invoice no. is AHMD-005547 dated 24th Dec.’10.

Now on dated 14th Feb.’11, once again we have given the car to the service center for Gear Automation Problem and Starting problem. By today 29 days already passed and we have not received any response from service centre and company regarding diagnose/solution of the problem. It is very bad for company like SKODA i.e. we are not getting any positive response from Customer Care. We also requested to provide us a stand by car immediately to make our smoother transportation and get our car repaired or replace as soon as possible but no response received for the same.

Last time the service center has taken 15 days to get it repaired and now they are not giving me any positive response by when they get it repaired and give us the delivery.

Due to this problem our company is facing transportation problem, as an interim solution you are requested to help in getting a stand by car to make our smoother transportation and getting our car repaired as soon as possible or to help in replacing the car from Company.

Please look into the matter.

Waiting for your favorable response.

Hopefully,

Bhuvnesh Maheta

Dear Mr. Raina,
Thanks for your email & now I await Skoda's decision because in the whole process Skoda has kept quiet since October 2010 & car is at your workshop since 4th February.

Note : Mr. Syed, Mr. Yadav, Mr. Srinivas since I am not getting a response then least I can do is start a chain mail highlighting the problems with Skoda car & people should not buy SKODA, to begin with I am sending to 5 people & requesting them to pass it on to their friends.

Similarly every 2nd day this would be passed to 5 different email ids with similar request stating that SKODA cars are not good for Indian conditions & they fail in less than 5 years.

Regards.

Amit


On 23-Feb-2011, at 12:43 PM, Vicky Raina wrote:


Dear Mr. Amit,
Refer your discussion with Mr. Manish please find below the estimate details :-


ESTIMATE

S.NO
PARTS QUANTITY AMOUNT
1 COMPRESSOR 1 54000
2 CONDENSOR 1 11000
3 OIL 90 ML 1240
4 COOLING COIL 1 23000 INLC LABOUR
5 A/C GAS 750gm 2500
6 AC SYSTEM FLUSHING 4500
7 AC COMP. REM/INSTALL 3500
TOTAL 99740




Request for your kind approval and NA.

Regards,

Vicky Raina
From: Amit Shukla [mailto:[protected]@me.com]
Sent: Wednesday, February 23, 2011 11:09 AM
To: Syed, Yaser; Vicky Raina; CustomerCare
Cc: Mahesh Vasanth; Teamlead. Trilogy; [protected]@gmail.com; [protected]@jsbgroup.in; [protected]@jsbgroup.in; SERVICE MANAGER
Subject: Re: Product Related - CONCERN SAIPL/02/11/04938

I AM STILL AWAITING FEEDBACK REGARDING MY CAR

CAN YOU LET ME KNOW THOMAS KUEHL'S CONTACT NUMBERS PLEASE.

AMIT SHUKLA
[protected]

On 21-Feb-2011, at 4:12 PM, Amit Shukla wrote:

Dear ALL,
Please note that this request regarding Service Invoice was given only today when I called up, have been calling Jai Auto since Friday & have been getting reply that someone would call me.

Also do let me know if a client is supposed to keep all his Invoices intact so that he can resolve the issues that SKODA has with its design. With good faith car was given to Silvertone Motors as they were authorised service centre till this problem came & SKODA informed me that they are no longer authorised.

Immediately car was given to Jai Auto in October 2010 & they diagnosed the problem & informed that A/C issue is resolved. I seriously doubt the competence of all the concerned who are involved.

NOW I want to know what next rather than all of you trying to bureaucratically resolve the problem for past Invoices as if customer is just waiting to run for collecting papers ?


Amit Shukla
[protected]
On 21-Feb-2011, at 3:45 PM, SERVICE MANAGER wrote:

Dear Sir,

Refer to the trailing mail ,the complaint has been raised to SAIPL but the service history of the vehicle is not complete to process the claim further .We require necessary service invoices to complete the service record for further process. The customer has been informed about the same but he is reluctant to provide the details .

This is for your kind info & NA…

Regards,

Vicky Raina

From: CustomerCare [mailto:[protected]@skoda-auto.co.in]
Sent: Monday, February 21, 2011 2:49 PM
To: [protected]@jsbgroup.in
Cc: Mahesh Vasanth; Teamlead. Trilogy; [protected]@gmail.com; [protected]@jsbgroup.in; [protected]@jsbgroup.in; [protected]@jsbgroup.in; Syed, Yaser
Subject: FW: Product Related - CONCERN SAIPL/02/11/04938

Dear Mr. Vicky Raina,

Kindly respond to the customer concern at the earliest and update us the status. Customer is continuously writing mail.


Regards,
Bincy Thomas.
Customer Care |[protected]
Škoda Auto India Private Ltd.

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’
________________________________________
From: Amit Shukla [mailto:[protected]@me.com]
Sent: Monday, February 21, 2011 1:32 PM
To: CustomerCare
Cc: [protected]@jsbgroup.in
Subject: Re: Product Related - CONCERN SAIPL/02/11/04938

I HAVE NO NEWS ABOUT MY CAR & ITS SOLUTION WILL SOMEONE LOOK INTO THIS
On 10-Feb-2011, at 2:26 PM, CustomerCare wrote:

Dear Mr. AMIT SHUKLA,

Thanks for your mail and sincerely regret for the inconvenience caused to you regarding the concern in your vehicle,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with our resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.

Kindly take a note of the ticket number that shall be of help should you need to contact us again – SAIPL/02/11/04938

Please feel free to contact us for any further assistance.


Regards,
Customer Care |[protected]
Škoda Auto India Private Ltd.

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’
________________________________________
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Thursday, February 10, 2011 10:54 AM
To: CustomerCare; [protected]@gmail.com
Subject: Product Related - CONCERN

Concern - Skoda
Salutation(Mr./Ms./Dr.) : Mr.
Name : AMIT SHUKLA
Email ID : [protected]@me.com

Telephone : [protected]
City : New Delhi
Model: Laura
VIN (Chassis) No : tmBBSF1Z56A151468
Registration No. : DL9CQ1233
Date of Purchase : 07/25/2006
Kms Run : 53500
Selling Dealer : SILVERTONE MOTORS
Sevice/Repairing Dealer : AC NOT WORKING AS SKODA HAS COMPRESSOR DESIGN ISSUES SOUND SYSTEM FAILED

Dear Skoda Management,

I am appalled at the level of after sales service from Skoda dealership JMD (Andheri East and Kandivali) Mumbai.

I had purchased a Skoda Laura Ambiente 1.9 in February 2008 from Nummer Eins. Registration number is MH04 DN 1392. It has only been serviced by Skoda Authorised service centers.

Firstly, the dealer (Nummer Eins) from which I purchased the car soon was shut down. I understand the dealership was closed as they were engaging in unethical practices. I did not receive any intimation from Skoda that this had occurred and several pending issues remain open to this date. Skoda should have ideally scanned each car sold by Nummer Eins so any problems could be identified.

Secondaly, I had an accident in 2009 where my car was repaired by JMD workshop in Kandivili. The entire process took over 1 month and only after I escaled the matter to several supervisors were some of the issues resolved included a poor paint job. This was after spending nearly Rupees 180,000 on the repairwork.

In January this year (2011), I had sent my car for servicing at JMD Andheri East , where it was identified that the lower arm bush and front suspension linkages required replacement for a noise coming from the front of the car. After spending Rupees 14,000 apart from the servicing costs, the noise was not rectified whereas the workshop had confirmed that all problems were fixed. The car just run c.30,000 kms.

Within a few days, when I sent back the car for the noise which was increasing, I was informed something additional had to be fixed.(Steering etc related). Despite my complaints that the noise was die to impropor work by the workshop, nothing was done and I was offered a 2% discount on parts and 10% on labour instead of fixing the car.
I am really upset with this level of service for a so-called luxury car built with an obsession to quality since 1885, which atleast in India does not appear to be true.

I have informed the workshoip that I will be making a complaint to Skoda and will also be sending over this complaint to the Czech Misssion in India, your parent VW, the consumer forum and news and internet sites so that consumers are made aware of the issues in purchasing Skoda cars including Facebook and Twitter.

As a customer who has owned and driven cars across all classes in the US, Europe and Asia, I have never come across such poor and pathetic service and complete lack of respect for customers once a sale is completed.

My close friends, family and colleagues have over 10 Skoda cars ranging from the Superb V6 to the Fabia and I will pass this feedback to them as well.


Krishna Agarwala
The Royal Bank of Scotland
+[protected]

SIR,

I would like to bring to your notice, in the month of September 2010,
I had sent my SKODA SUPERB CAR, registration number MH-20-BC-6857,
with a major repair as my vehicle had just stopped in the middle of
the road while crossing a small water puddle on the busiest roads. I
did not wish to meddle with it and hence immediately informed your
local Skoda Authorized Service Station M/s Navnit Cars Pvt. Ltd.,
Nagpur which brought a recovery vehicle and the vehicle was
transported to the Skoda service center. Immediately on getting to
dealer's service, we tried to inquire about problem, they asked us
to wait and we had received no reply. On asking the Service Manager
Mr. Paras, replied me that we will tell what exactly has happened
after inspection as they have lot many vehicle to service and only one
service engineers is available who knows the repairing of Skoda superb
(V6 Engine Model).
And after 15 days the service manager of Navnit Cars, Mr. Paras said
that this Skoda Superb car has a common manufacturing defect that if
the car is passed through water, at that moment the water directly
enters into the engine block and has extensive damage the engine.
Hence the engine has to be opened and overhauling has to be done , he
had given the estimate of Rs. 10, 50,000/- (Rupees 10 lakhs fifty
thousand only) for repairing and make the car in working conditions.
They say that the damage is due to water logging and hence cannot be
covered under Insurance also. Then I contacted the Service Manager of
SKODA India Ltd, Aurangabad- Mr. Vaidya, he assured me that he will
talk to Mr. Paras and get back to me after conclusion. But to my
surprise, he even not able to turned up with solution and was trying
to give me messy answers. After my regular follow-ups, one day Mr.
Paras told me that he had talked with Mr. Vaidya and took special
discount as I am one of their prestigious customer since long time,
they will repair the car at Rs. 5, 60,000/-. At that point of time I
got to know that they are not going to offer me the appropriate deal,
because being an authorized dealer of Skoda they were bargaining as
well as misguiding their customer.

By this time I was so irritated with their unprofessional nature of
the work and realized they were trying to extort money from me, I
again contacted Mr. Vaidya. He told me that let them open the engine
first and they will see what exactly happened to the engine chamber
and whatever parts gets damaged it will be repaired in lesser cost.
And if wish I can depute any person in front of the vehicle to watch
at the time of opening the engine.
After my person's regular follow-ups, they opened the engine at last,
and told me that only one piston has to be change and other are in
good conditions and gave me the estimation of Rs. 1,26,000/- for car
in running condition and asked for advance of Rs.50,000/-. I paid
advance of Rs. 50,000/- and request them to repair.
Navnit Cars took more than three months for the repairing of the car
and sent a bill of about 1,82,000/- and when I asked why the cost
increased when the estimation was much lesser amount. Then Mr. Paras
given the clarification that there was some mistake in bill as the
charges of interior cleaning has been charged twice and the repairing
charges also charged more. Then I had received the revised bill of Rs.
165000/- at which Mr. Paras told me that he will give some Rs.
15,000/- discount in that cost. Then after when I reached there to
take delivery of my car I got surprise that Mr. Paras had left the Job
and no one to attend even after waiting for two to three hours. Then
after two to three hours Mr. Amit (Asst. Service Manager) approached
me and gave me outstanding statement and told me that I must clear the
payment with extra amount of Rs. 14000/- by saying it is my old
outstanding which I paid earlier and would not release my car until I
paid the full amount.
I requested to meet the owner of the Navnit Motors; he simply denied
to talk with me and ordered his Manager to deal me. Still I held my
temper even after the atrocious talks done by the accounts people at
the service center and settled the full account and took the car. On
reaching home I realized that there was heavy diesel leakage , to
which they promised me to do rectify the faults in next day as it was
minor problem for them. After the following day I sent my car to
Service station to get the problem resolved. On that day, they
repaired my car but during the washing process of the engine area fro
removing the excess diesel near the engine they did an open washing
because of which some water had entered the condenser of the
air-conditioning system. On that day they had sent my driver back that
telling that they will call him when the car gets repaired. The next
day when my driver went to take the delivery, they told that the
sensor, condenser should be changed as water has short-circuited it
.My driver had seen with his own eye that the Navnit Person tried to
clear the AC pump through water and its100% sure due to this the
condenser and sensor got short circuited. And now they are asking me
an amount of about Rs. 80,000/- to rectify the AC problem. When I have
talked with Mr. Vaidya to intervene to help me, he gave me fantastic
idea to sell the car immediately, which is really never expected from
such senior technical person of the Skoda Company. I was literally
amazed what impressions of yours are passing to a consumer who bought
a product of your company.
I would say that Skoda after sales service is terrible, pathetic and
disgusting, after paying such a huge sum of money to repair, every
time the car is taken for Service, the dealer Navnit Cars in Nagpur
rips me off of lakhs of rupees.
It seems that you people are doing a favor in convincing the dealer to
get the job done on paying Rs.80,000.00, But for you kind attention I
would like to make it clear that the customer using car like Skoda and
already paid huge amount of lakhs of rupees for repairing does not run
behind mere Rs. 80000, but as the car was at there at Service station
since last 5 months, the AC was short circuited due to their fault
and I have no intention of paying them a single penny.
Now, I am in a completely perplexed state of mind, as the such kind of
fraud happened under your banner as well as the question arises in my
mind that, is this the treatment which is being meted out to each and
every privileged customers of Skoda motors? I have started realizing
that choosing to be Skoda customer, I have committed one of my great
mistake of my life as against my earlier belief that it was one of
the great privileges I had being a SKODA OWNER, being the owner of
three cars of SKODA. It is now in your hand whether to prove my
present belief true that I am a disappointed and unfortunate Skoda
customer or I can still feel proudly say that choosing to be a
privilege customer of Skoda Motors I made a great decision of my life.
I hope that you would consider my problem and help me to resolve my
problem at the earliest. Otherwise I will have to resort to legal
methods for resolving my issues.


--
*Regards,*
**
*Santosh Taori*
*

I would like everyone to warn about the purchase of any Skoda car. The experience of it after the full payment will be horrible. At every step you would encounter a delay and zero response. The attitude is polite but with no results be it registration, buying of genuine accessories, fitment of genuine accesories so far. i am sure that the experience on the servce fronts wont be encouraging from the past expereince of buying.

Bill made :- RAM KRIPAL SINGH CONST. PVT. LTD.

IC:- Mr. Ranjan Kumar

Chasis No:- TMBBSG1Z38A154409
Engine No:- BJB271261
Model - Laura 1.9 TDI

Ref:- our first complain ID - 9053, Dt:[protected].

Sir,
This is for your attension that there is a problem in my Car like its AC is not working properply and also having problem in Pickup and starting the Car.


Regards
For RKSCPL

Ranjan Kumar
(Director)
Ph.No. [protected]