Skoda India Complaints & Reviews

I got a Skoda Laura some months back. I am facing problems with my car right after a month and its still persistent. The service centre people are not even bothered to have a look at my car.

Skoda company slogan should be changed to ""Buy Skoda, Buy Troubles"". No accountability, No consumer reddressal system. No body to listen to your complaints.

Very poor system of handling customer & customer complaints.The car's fly wheel is worn out. Skoda says you have over driven the vehicle while my car is in warranty.
They partially attended Ac problem under warranty but Fly wheel is over driven. If you ask for a technical report then the service manager says We have been asked not to show you or give the report of Skoda .It is ridiculous!

myself ANURAG AGARWAL im owning an skoda laura bought from "TORQUE AUTOMOTIVE" from vadodra they are having the showroom of skoda in ahmedabad when i went for a service i complaint them that the door strip is came out due frequent door opening its comes in betwwen because the strip they have fixed in such manner an not only mine in the showroom all skoda laura for service came having same problem which is company fault because they have made like it an my car is not even completed one year but the are misbehaving with me which is untolerable also i have made complaint their customer care but they are dont concern such thinks...
kindly make note of it cause that strip cost rs4000/- per strip an if i change it once i have to change every month which is rediculous hence i want to clear these behaviour of company.

address of skoda dealer;
TORQUE AUTOMOTIVE PVT LTD.
G-4, SHAPATH IV, OPP. KARNAVATI CLUB, S.G HIGHWAY AHMEDABAD.
PLOT NO. 315, B/H DIVYA BHASKAR PRESS,
OFF: S.G HIGHWAY, AHMEDABAD.

I bought a Skoda Laura from Torque Automotive, Ahmedabad on the last day of March 2011. This is the fourth car I've bought and am utterly dismayed by the state of affairs at Skoda. It seems they are in their own monopolistic world. All those stories of how a customer was at the mercy of Premier or HM during pre-liberalisation days have just come alive. At first, they refused to offer breakup quote for the car price, mentioning ex-showroom to on-road items. Then, when they mentioned about insurance and extended warranty prices, I decided to have insurance done separately. They declined outright to sell the car if we don't buy insurance from them. I complained on Skoda customer care number to which they replied that the dealer has the right to choose how to sell. Since I was forced to buy insurance from them at 2.63 times the price that it was available in open market, I'd asked for Nil depreciation policy in the same premium amount to which they agreed. At the time of delivery of the car, they showed me insurance cover note that was without Nil Dep clause. They charged me additional 19k for adding Nil Dep. I'd got my car financed by SBI who kept asking for original insurance and invoice documents which they submitted to me after 9 phone calls and 6 days. I missed my chosen number from RTO because they forgot to apply at the right time despite my incessant phone calls to them after reading in the newspaper about new series opening. Unfortunately, my office or I have to call them all the time. Not once in last 3 months have they called me to update the status of any activity. Not only that, I tried complaining to Skoda when I was blackmailed for additional 19k (total 92k for an insurance which is available in the market for about 35k), but they just heard the story on the phone without taking any action on it. It's an amazing car and I love every time I use the kickdown mode on the gas pedal. But I wish they had hired humans to be dealers. Not one person at Torque Automotive is concerned about service. If you are driving Japanese vehicles all the time, changing to German technology and Czech lineage is indeed a cultural shift.

i have send my skoda laura car regarding some problems to Torque auto Ahmedabad. After keeping it for some 16 / 17 days when I got it back vide invoice No. AHMD 001880 dated 10/06/2011 I have no satisfaction at all.
I request any body at company who can give me my amount back and draw away this headech from me.

Dear Sir,
Hi I am Veeral Desai from Surat city, Gujarat state Country India, I was planning to buy two new cars before the month of March2010, for that i visited a lot of leading showrooms including the Volkswagen ,Mercedes and Jaguar too.My Industry was the only industry in Gujarat (ZENITEX) which was awarded for the benchmark and excellence in Quality and Environmental Protection by the honourable Chief Minister of Gujarat MR.Narendra Modiji, we had requested for a special corporate discount from Skoda india as they could have highlighted it as a part of their CSR but unfortunately din't get any positive reciprocation,but we still booked a Skoda Superb Automatic because of a positive feedback with the General Manager Torque Automobile (Surat). Later we got very good Corporate Offers from Mercedes (5 lacs india rupees discounts) but we still finalised the deal for Skoda superb with Torque dealer from Surat .The Second Car we bought was a Chevrolet Cruze LTZ (AT) and we got a very Special corporate discount (Appx 2lac indian rupees) on that car too.

The Skoda superb 1.8Tsi, petrol Automatic which we purchased was registered on 2nd April2011, reg no -GJ5-CQ-8277, engine no cdaa184685.vin: TMBBBB3T6BA, CHASSIS NO-300482. The day i got the delivery of the car the car engine stopped twice in Drive mode so i went to the showroom with the complaint.they checked all the required parameters and assured me that now the car is fine, again the same problem repeated and the car was with the dealer on the 10th of may2011. they kept the car for a couple of days and than assured that Everything is fine with it, again the same problem repeated and from 1st june till the 7th the car was with the dealer, after that they said the problem is now forever resolved, unfortunately today on the 13th of june the same thing repeated and the car engine stopped on the flyover.It is really very very Risky as the car stops while in a drive mode the first time it got banged from the vehicle following it, today also it was a very close shave.

I was so excited when i chose to buy a Skoda Superb as a premium saloon car but now feel that i did a big blunder by choosing to go for a Skoda as neither i got any special discounts and now i am really in a fixed position as the Automatic car would just stop anytime on the road. I fright when i imagine that happens on the highway crossing. Incase you want to follow up or inquire regarding anything please feel free, i have all the details on paper. I am not at all happy with the car, i will appreciate if you can get me out of the mess and explain why should a new car have so many problems, why should i not get my money back (refund)....

hi sir
i purchased a skoda laura A/T from mahaveer moters Hyderabad,from the beginning i had a problem wid the car,i been complaining to the service advisor regarding the problem,the problem is for every 5000km my car is consuming almost 2500ml of engine oil,whenever i send the car wid the complaint they juss top up the car n send it bak to me,its almost dne 40000km but the problem has not been rectified n there is lot of difference in my engine,i left the car at the service station n no is bothered to find out the prob,its been lyin in the garrage since 1month i dint get a single call regarding it,i tried to call mr ashutosh dixit but hes not available to the costumer,wat can b dne in my case,i want to file a case against skoda n mahaveer motors,pls help me in this issue
thanxz
srikanth

Dear Sir / Madam,

(Car RC book issue and Car Service issue in CHENNAI GURUDEV MOTORS)

We have purchased Skoda Fabia (TN22 BR 4477) from GURUDEV MOTORS on 22.12.2010. After numerous follow-ups, we got our RC book papers after 2 months and that too with a wrong address mentioned. When enquiring for the same, we came to know that GURUDEV MOTORS have done like this to get the above number. Later we understood, that the company have done like this for so many vehicles.

This is real forgery and against law

Now in turn I am following up for my correct addressed RC book since than and I have not got any revert from SKODA team.

This is to inform that we have planned to go for a legal case against GURUDEV MOTORS.

People we interact with :
Mr. Pragadeeshwar
Mr. Niranjan

Both of your above mentioned staffs dragged us with no solution till now.

Apart from the above mentioned point is Car Service

We have the following issues in our car, which was not resolved or attended even once from day 1..

1. We get 6 KMPL mileages in our petrol car.
2. No pickup
3. Car sounds like a diesel vehicle.
4. Heavy vibration in the car while driving in 1st and 2nd gear.
5. Car break is not proper
6. Cigar light point is not working
7. Radio switching off and on by itself while driving

Kindly help us..

Thanks and Regds.

S Aravind
[protected]@hotmail.com

I bought the Skoda Laura JUN 2008. I had very bad experiences on SKODA Laura HORNs and AC.
I replaced Skoda Laura Horns 3 times by under warranty period (2 Years). After Warranty I replaced with Bosch Horns (outside) because they are charging Rs 8400 for Horns. Which is too bad, we are buying Skoda because of the quality of the Product. When we faced any issues after warranty, they are least bother about the existing Customers. I am totally against this kind of attitude.

Exactly after 2 years, My A/C effect is gone. I approached Skoda Service center in Bangalore, they are quoted Rs 80,000 for re-placing the A/C Compressor. It is not at all my mistake, its their product defect, but they are charging on Customer's Fund. This is totally unfair. All the A/C Vents Slider are very soft and are broken in few years.

They should take the responsibility of replacing the defected spare parts for existing Customers. I hope that even the affected customers might be ready to share some portion of the cost of the Spare parts.

You know that I have re-commended Skoda Laura and they bought Skoda Laura in my Office.

Please do the needful.

vinay sapra vinay sapravinay.[protected]@hotmail.com

Change picture
View profile21 ST REMINDER DATED[protected] WE ARE SURPRISED TO NOTE THE WAY CUSTOMER ARE RESPONDED TO . THE WARRANTY COMPLAINTS BEING ATTENDED . THE BEHAVIOUR AND DELAYS IN SETTLING CLAIMS. THE COST INVOLVED ,WHTo oliver.[protected]@skoda-auto.co.in, ved.[protected]@skoda-auto.co.in
From: vinay sapra (vinay.[protected]@hotmail.com)
Sent: 21 May 2011 11:34AM
To: oliver.[protected]@skoda-auto.co.in; ved.[protected]@skoda-auto.co.in


21 ST REMINDER

DATED[protected]

WE ARE SURPRISED TO NOTE THE WAY CUSTOMER ARE RESPONDED TO .
we have been writing to the MD skoda for past several months , but no response.
we have knocked your doors ,no response
we fail to understand how the system works .
the foreign manufacturers , make us indians fools and we cannot take on them due to lack of know how and the process.
our vehicle has been giving trouble ,since purchase with poor cooling system.
we are not the only ones facing this problem.
the car has been repaired several times but problem still remains.
now veh is out of warranty.
company wants us to replace major assys like compressor and condensor.
we wish to know is the assy life only 2 years approx since time when problem started
THE WARRANTY COMPLAINTS not BEING ATTENDED .
THE BEHAVIOUR AND DELAYS IN SETTLING CLAIMS.
THE COST INVOLVED ,WHICH INDIAN CONSUMERS HAS TO PAY FOR YOUR TRIALS OF NON STANDARD PRODUCTS IN THE INDIAN MARKET.

WE SEEK JUSTICE ????


CAN U HELP US . we must have some check system how these foreign car manufacturers get away with selling just anything in india .
they do not respond .
i have written to the MD -21 times and even tried calling his office several times.

is this the way india and indians be treated at this point of our progress.

CAN U HELP/////??????? as we have earlier written to you but all in vain .

pls confirm urgent.
regards

vinay

regards

vinay sapra
[protected]
[protected]

I BOUGHT NEW SKODA LAURA ON 19TH SEPTEMBER,2009
AFTER 2 MONTHS I HAD TO FACE MANY PROBLEMS UP TO TILL NOW. AFTER BUYING NEW CAR 1ST PROBLEM I FACED IS OF AIR-CONDITION COMPLAIN, WHICH WAS SOLVED BEFORE FEW MONTHS OF 2011. I HAD FACED MANY PROBLEMS LIKE AC,HORN(REPLACED 8 TIMES), FULL CLUTCH ASSEMBLY,FLY WHEEL,SPEAKERS,LIGHT,CONDENSER,BATTERY.
THESE MUCH PROBLEM I FACED TILL NOW, ALL ISSUES SOLVE NOW BUT NOT WITH PROPER TIME ALL THE TIME I HAVE TO COMPLAIN AGAINST THEM TO HIGHER AUTHORITY.
FROM THE VERY FIRST PROBLEM I WAS ASKING FOR REPLACEMENT OF MY CAR, BUT THEY HAD NOT DONE TILL NOW. EVEN I REQUEST THEM TO GRANT ME EXTENDED WARRANTY WHICH THEY ARE PROVIDING TO NEW CAR BUYERS, BUT STILL THAT ALSO THEY ARE NOT READY TO DO THOUGH I M READY TO PAY AMOUNT FOR EXTENDED WARRANTY
I HAD SPENT 19LAC INR FOR MY CAR AND STILL THERE ARE SOME PROBLEMS WHICH ARE UNSOLVED AND IN AHMEDABAD TORQUE AUTOMOTIVE IS SERVICE PROVIDER THEY ARE NOT PROVIDING ME PROPER SERVICE JUST BECAUSE I BOUGHT THESE CAR FROM SOME DEALER OF PUNE, THEY DON'T HAVE PROPER TECHNICIAN AS WELL.

I REQUEST YOU TO HELP ME OUT FROM THIS. I WANT THE REPLACEMENT OF MY CAR

MY CAR DETAILS
CAR REGISTRATION NUMBER: GJ 1 KB- 9459
CAR CHE-SIS NUMBER: TMBBEH1Z89A151696
PURCHASE DATE:[protected]
CAR IS STILL UNDER WARRENTY

MY PERSONAL DETAILS
NAME: JAY PATEL
CONTACT NUMBER: [protected]
ADDRESS:6, SHARDA NAGAR, NR BHMNATH TEMPLE, NEW SHARDA MANDIR ROAD, PALDI AHMEDABAD 380007, GUJARAT

I, Basavan gouda from sindhanur purchased Skoda fabia in banglore on 23rd dec 2010. On that time by name Darshan sales executive said to give discount worth 5000. After purchase , he said discount amount will reach within 15 days. After sometime he only called me and said that courier was dispached. Darshan cheated me. My no [protected]. Pls don't buy cars in Vinayak cars pvt ltd banglore. They will cheat u like anything.

hello.
my self jagbir sharma from jind(haryana)
i bought a car skoda fabia last year and for my 2nd service i went to delhi named JAI AUTOS
i had some complaints which should be clear and fulfill by them.
but they didnt do that and behave rudly to me.and the complaints which i noted were still there no change and recovery was there.
due to this i lost my whole working 2 days.and still there was no progress in this service.
please take some actions against them.
i shall be thankful to you.

My Skoda Octavia is corroding and Skoda refuse to repair under corrosion warranty, they are cheats, I would not recomend anyone to buy a Skoda car or any other car from the Volkswagen Group the body panels are terrible for rust.

my name is vikas gupta.i have brought anew car skoda fabia from krishna auto sales ludhiana on[protected].when i go to home i realise that engine of my car became off in first and second gear.my home is 50 km away from skoda showroom.i am giving complaints regularly from next day.when i visit skoda workshop on 2nd may 5 pm they cheak my car and unable to fault find and asked to me pls come next day.When i go there on 3rd may morning they keep my car for repair.today is[protected] ,1.05 pm til now they r unable to find the fault.i request to the company manager that i have used this car only 100 KM so plz replace it but they r refusing our request. i am suffering too much emotionally and financially. according to me they give me old car. so plz do something

This is surely a defective car sold in India.It should be banned as it robs the purchaser of its hard earned money.I was really unfortunate to purchase this car.I had to change the turbo charger,clutch flywheel assembly,ac compressor and condenser,turbo hose pipe etc. etc. soon after the warranty was over for which i had to pay the amount equal to a brand new Santro car.Please Please Please... do not buy this car.
Also help your friends and relatives by asking them not to buy this car.

to
managing director
skoda india private limited
secunderabad
india

ref- skoda laura 1363 / Delhi

there are several customers who have over past 4 years suffered ac system mal functioning problems.
We are collecting all the data and shall soon put up thru the legal consumer court.
Skoda laura - has an inherint problem of poor cooling .
We had been complaining since time of purchase.
Your dept mis guided us and tried to cover up during warranty .
No later the vehicle is out of warranty , we get a reply--
change compressor and condensor.

Why was this not replaced initially when customer complained ??
why was the trials done thru 4 years at customer cost??
skoda india must pay up all damages, trouble faced by consumer ??
not only to me , but each and every consumer must get justice ??
free replacement and the ac system must be made operational satisfactorily ??
pls stop cheating indian community , and pls provide quality parts / Services ??
3 dealerships /5 times sent for ac repairs in past 4 years ??
this is nothing but cheating /Charging high and not delivering correct material to consumers ??



pls revert . Urgent .
Regards

vinay sapra
[protected]
[protected]

TO

the MANAGING DIRECTOR
SKODA INDIA PRIVATE LIMITED
SECUNDERABAD
[protected]

SIR,
WE tried to call your office several times , even left messages for you to respond but it seems you are too busy and have not been able to respond till now.
since purchase , when it was under warranty till date[protected] , 3 times car has been sent to continental workshop in delhi for repairs of the ac system and 4th time to farenhite workshop , and finally to again a new dealership workshop -JAI.
5 times for rectification of a problem ,which was there right from day one .
no one has correctly detected the exact problem . sometime gas charge , sometime valve change etc etc .
skoda india - either has purposely done this to kill time , pass trhu warranty , and make consumer pay for the R&D.

we are sick of the problem . everytime the sending of vehicle also has a cost .

we shall take this legally thru various media / consumer forums till justice is given to end consumer, and the entire system is rectified at skodas cost?
why shall the customer suffer for 4 years ?
we shall claim the damages over past 4 years too ??


pls note--this is our 7th reminder over 5days and the vehicle is at the workshop/jai auto




regards

vinay sapra
[protected]
[protected]

Have owned a Skoda car for about 6 years now, firstly an Octavia RS and now a Superb. The cars are absolutely well made and are great cars. The dealer experience however sucks. everytime I have to interact with a dealer, I kick myself & wish I had not bought the car. Tafe in Bangalore should stick to selling tractors - they have no concept of managing customer expectations for a high end retail product. Skoda claims they are "obsessed with quality" looks like they need to be reminded that quality as perceived by me (as a customer) includes the dealer experience, where they have done really badly. I would rate the car as a 10 on 10 on performance and the dealers as a minus 100 on 10. It is that bad.!!! Anybody in Bangalore, thinking of buying a Skoda, please think again. Even much lower priced cars like Hyundai or Maruti, offer many times better dealer experience. The lease on my current Skoda ends in about a year and I wont buy another Skoda ever.

RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Thursday, April 14, 2011 1:09 PM
From:
"singal shanker" <[protected]@yahoo.com>
View contact details
To:
"SrinivasSudhir" <Srinivas.[protected]@skoda-auto.co.in>
Cc:
"skoda juergen" <juergen.[protected]@skoda-auto.cz>, "skoda oliver" <oliver.[protected]@volkswagen.de>, "skoda saradip" <[protected]@rediffmail.com>, "skoda thomas" <thomas.[protected]@skoda-auto.co.in>, "skoda trivikram" <trivikram.[protected]@gmail.com>, "skoda winfried" <winfried.[protected]@skoda-auto.cz>, "nitin dixit" <nitin.[protected]@skoda-auto.co.in>... more
Dear Mr. Sriniwas ,

Sorry to state that in spite of my best efforts you are also start speaking on the same tune as was spoken by the Mr. yasir syed. i have explained in detail about the circumstances in which the break pad were changed but you have also chosen to take protection of your inefficiency on the same part . My request to the company Board is very specific
"Is the car which have travelled only 23000 Kilometre even visiting the so many time to your dealer and with the so many part changes by the service dealer in a span of two year as per Skoda Standard "?
Once again requested that please give a specific reply to my aforesaid question .
Further one of my another fried have already filed a case with the consumer court for the poor service rendered by your dealer of Skoda superb. If you wish i can sent the detail of the same . I may also have to go by the same rout . We are planning to foam a association in Delhi to find out how many skoda owner are facing similar problems so that a joint efforts can taken against the Company
Thanks

Shanker Singal


--- On Thu, 4/14/11, Sudhir, Srinivas <Srinivas.[protected]@skoda-auto.co.in> wrote:

From: Sudhir, Srinivas <Srinivas.[protected]@skoda-auto.co.in>
Subject: RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>, "Tomsu, Ondrej (PST)" <Ondrej.[protected]@skoda-auto.cz>, "Syed, Yaser" <Yaser.[protected]@Skoda-auto.co.in>
Date: Thursday, April 14, 2011, 12:38 PM
Dear Mr. Singal,

This is with reference to your mail regarding the subject car concern, we thank you for patronizing our product and apologize for any inconvenience caused. We have discussed the concern internally. We would like to reiterate that no manufacturer can define the life cycle of a component, but can only give warranty for a component. We would also like to apprise you that the problems in a vehicle are attributed for various reasons and cannot be specifically pinpointed.

We are given to understand from our dealership that the brake-pads found in your car were non-genuine, please understand that it becomes difficult to look into the case for the further resolution as we cannot conclude the matter where in non-genuine (other than Skoda Auto parts) are found as a fitment and therefore the efficiency of the product is in question. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear components which are also user dependent hence they are not covered under warranty.

Trust your understanding on the same and assuring our best services at all times.

Best Regards
Srinivas Sudhir | After Sales
ŠKODA AUTO India Pvt. Ltd. | Plot No. A-1/ Shendra, Five Star Industrial Area, MIDC | Aurangabad, Maharashtra 431201 | India
Tel:[protected] [protected] Fax:[protected]
srinivas.[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com
Obsessed with quality since 1895
Please consider the environment before printing this email.
Prosím, zvažte dopad na životní prostředí před tiskem tohoto mailu.

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

________________________________________
From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, April 07, 2011 11:45 AM
To: CustomerCare
Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto



--- On Wed, 4/6/11, Tomsu, Ondrej (PST) <Ondrej.[protected]@skoda-auto.cz> wrote:

From: Tomsu, Ondrej (PST) <Ondrej.[protected]@skoda-auto.cz>
Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>
Date: Wednesday, April 6, 2011, 3:24 PM
Dear Mr. Singal,

We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well.

To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter.

Just for your information the contact details of our main importer in India are as follows:

SKODA AUTO India Pvt. Ltd.
Plot No. A-1/1, Shendra, Five Star Industrial Area,
M.I.D.C., Tq. & Dist. Aurangabad, 431 201
Website: www.skoda-auto.co.in
phone +[protected] /222/333
[protected]@skoda-auto.co.in

Best regards,
Ondrej Tomsu
Customer Care
Skoda Auto a.s.


From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Tuesday, April 05, 2011 1:28 PM
To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.[protected]@gmail.com; Stackmann, Juergen (P); [protected]@rediffmail.com; Kuehl, Thomas
Cc: Dixit, Nitin
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto

Respected Board menbers ,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on[protected] and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
[protected] [protected]

--- On Mon, 3/14/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: nitin.[protected]@skoda-auto.co.in
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
[protected] [protected]

--- On Mon, 3/14/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "CustomerCare" <[protected]@skoda-auto.co.in>, "Bararia, Vikas" <Vikas.[protected]@skoda-auto.co.in>, "Vikas Tyagi" <vikas.[protected]@fahrenheitauto.com>, "Tarannum Siddiqui" <tarannum.[protected]@fahrenheitauto.com>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [protected]@yahoo.com
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel:[protected] [protected]
seshathri.[protected]@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb



--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [protected]@skoda-auto.co.in
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on[protected] on[protected] [protected] in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-[protected] but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on[protected] [protected] but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at [protected] [protected] but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

[protected] [protected]
--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: tarannum.[protected]@fahrenheitauto.com
Date: Thursday, March 10, 2011, 1:21 PM



The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal







FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Wednesday, April 6, 2011 3:24 PM
From:
"Tomsu, Ondrej (PST)" <Ondrej.[protected]@skoda-auto.cz>
Add sender to Contacts
To:
[protected]@yahoo.com
Cc:
"Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>
Dear Mr. Singal,

We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well.

To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter.

Just for your information the contact details of our main importer in India are as follows:

SKODA AUTO India Pvt. Ltd.
Plot No. A-1/1, Shendra, Five Star Industrial Area,
M.I.D.C., Tq. & Dist. Aurangabad, 431 201
Website: www.skoda-auto.co.in
phone +[protected] /222/333
[protected]@skoda-auto.co.in

Best regards,
Ondrej Tomsu
Customer Care
Skoda Auto a.s.


From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Tuesday, April 05, 2011 1:28 PM
To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.[protected]@gmail.com; Stackmann, Juergen (P); [protected]@rediffmail.com; Kuehl, Thomas
Cc: Dixit, Nitin
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto

Respected Board menbers ,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on[protected] and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
[protected] [protected]

--- On Mon, 3/14/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: nitin.[protected]@skoda-auto.co.in
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
[protected] [protected]

--- On Mon, 3/14/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "CustomerCare" <[protected]@skoda-auto.co.in>, "Bararia, Vikas" <Vikas.[protected]@skoda-auto.co.in>, "Vikas Tyagi" <vikas.[protected]@fahrenheitauto.com>, "Tarannum Siddiqui" <tarannum.[protected]@fahrenheitauto.com>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [protected]@yahoo.com
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel:[protected] [protected]
seshathri.[protected]@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb



--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [protected]@skoda-auto.co.in
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on[protected] on[protected] [protected] in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-[protected] but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on[protected] [protected] but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at [protected] [protected] but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

[protected] [protected]
--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: tarannum.[protected]@fahrenheitauto.com
Date: Thursday, March 10, 2011, 1:21 PM



The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal







Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
Tuesday, April 5, 2011 4:58 PM
From:
"singal shanker" <[protected]@yahoo.com>
View contact details
To:
winfried.[protected]@skoda-auto.cz, oliver.[protected]@volkswagen.de, trivikram.[protected]@gmail.com, juergen.[protected]@skoda-auto.cz, [protected]@rediffmail.com, thomas.[protected]@skoda-auto.co.in
Cc:
"nitin dixit" <nitin.[protected]@skoda-auto.co.in>
Respected Board menbers ,

I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on[protected] and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate .
My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference

Thanks

Shanker Singal
[protected] [protected]

--- On Mon, 3/14/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: nitin.[protected]@skoda-auto.co.in
Date: Monday, March 14, 2011, 4:07 PM
I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir

Singal Shanker
[protected] [protected]

--- On Mon, 3/14/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto
To: [protected]@yahoo.com
Cc: "CustomerCare" <[protected]@skoda-auto.co.in>, "Bararia, Vikas" <Vikas.[protected]@skoda-auto.co.in>, "Vikas Tyagi" <vikas.[protected]@fahrenheitauto.com>, "Tarannum Siddiqui" <tarannum.[protected]@fahrenheitauto.com>
Date: Monday, March 14, 2011, 12:42 PM
Dear Mr. Singal,

This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty.

With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services.

Please coordinate with our dealership to get the needful done accordingly.

Trust your understanding on the same and assuring you of our best services.


Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Narayanan, Seshathri
Sent: Friday, March 11, 2011 10:20 AM
To: [protected]@yahoo.com
Cc: Syed, Yaser; CustomerCare
Subject: RE: List of Items Replaced in Skoda Superb
Importance: High

Dear Mr. Singhal,

Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.


Regards,
N.Seshathri | Customer Care
Skoda Auto India Pvt. Ltd.
1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel:[protected] [protected]
seshathri.[protected]@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Thursday, March 10, 2011 6:36 PM
To: Dixit, Nitin
Subject: Fw: List of Items Replaced in Skoda Superb



--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: [protected]@skoda-auto.co.in
Date: Thursday, March 10, 2011, 6:26 PM

Dear Sheshadri,

Ref our tele discussion on[protected] on[protected] [protected] in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-[protected] but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on[protected] [protected] but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at [protected] [protected] but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation


singal

[protected] [protected]
--- On Thu, 3/10/11, singal shanker <[protected]@yahoo.com> wrote:

From: singal shanker <[protected]@yahoo.com>
Subject: Fw: List of Items Replaced in Skoda Superb
To: tarannum.[protected]@fahrenheitauto.com
Date: Thursday, March 10, 2011, 1:21 PM



The following items have been replaced in our Skoda Superb since delivery:

1. Airbags
2. Complete internal wiring
3. Automatic seat adjustment system
4. Axle - tyre rod, bush
5. Horn
6. Brake pads
7. Brake discs
8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive)

Regards,
singal







This mail has been sent Mr. Dixit for personal communication If Mr. Dixit is not willing to reply he should sent mail to me no to you.
This mail has been sent Mr. Dixit on his commitment to sent me the mail in respect of my request for extension of the warrantee which he has promised to sent with in two hour . Even after the making number of call and promised by dixit but have not received any mail. I hope a person such steature once promised and now avioding call not fare . he can state farwad refuse or show he unability help in the matter . As regarding your contention of non genuen part neccessary action is being taken against your dealer who has supllied that part . As far as my complaint is concer it relate to the quality of car supplied by the skoda. Admittedly the car has trvelled only 22000 Km and the company had replace every thing except car engine . if this kind of quality are maitained by your company this need your to be reported to the approperiate authoriuty of the company

singal

--- On Tue, 3/29/11, Syed, Yaser <Yaser.[protected]@skoda-auto.co.in> wrote:

From: Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>
Subject: RE: skoda car DL 6CJ 6939
To: [protected]@yahoo.com
Cc: "Dixit, Nitin" <Nitin.[protected]@skoda-auto.co.in>, "Sudhir, Srinivas" <Srinivas.[protected]@skoda-auto.co.in>
Date: Tuesday, March 29, 2011, 11:41 AM
Dear Mr. Singal,

We are in receipt of your below said mail. With reference to your concern regarding the subject car, we would like to reiterate that since the brake pads found in your car were non-genuine we will not be able to support the replacement of the Brake Discs under warranty or goodwill. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear item which are also user dependent hence not covered under warranty. We regret to say that we cannot assist you further in this regard.

We would also like to reiterate that any component may not run for entire life of vehicle, hence no manufacturer can specify the life cycle of the component but can give warranty period for a component so as not to burden the user with the repair costs for a certain period. Also please be apprised that the problems in a vehicle are attributed for various reasons and cannot be specifically pin pointed.

We look forward to your understanding and assuring you of our best services,

Regards,
Yaser Syed | Customer Care
SKODA AUTO India Pvt. Ltd.
501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Tuesday, March 29, 2011 9:59 AM
To: Dixit, Nitin
Subject: skoda car DL 6CJ 6939

Dear Dixit, sorry to write this mail but in spite of best efforts i could not get in touch with you. i have heard any thing from you about the my car warranty. This morning i had called you and told by Mr. Yogesh that your line is busy and request to get in touch with you. Once again requested that a please let me know any thing can be work out or not . if not please sent me mail or call so that you should not be distrubed any more

singal





Mr. Dixit
Just for infornation and to update

Singal
--- On Sat, 3/19/11, Nitesh Gupta <nitesh.[protected]@gmail.com> wrote:

From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Subject: Fwd: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "singal shanker" <[protected]@yahoo.com>
Date: Saturday, March 19, 2011, 5:59 PM
Papa,

Below is the series of emails which were exchanged with the Skoda officials in 2009 when the car was giving us trouble in the begining.

Regards,
Nitesh
[protected] Forwarded message[protected]
From: singal shanker <[protected]@yahoo.com>
Date: Mon, Aug 3, 2009 at 11:10 AM
Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: Nitesh Gupta <nitesh.[protected]@gmail.com>



--- On Sun, 8/2/09, Kulkarni, Santosh <Santosh.[protected]@skoda-auto.co.in> wrote:

From: Kulkarni, Santosh <Santosh.[protected]@skoda-auto.co.in>
Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939

To: "singal shanker" <[protected]@yahoo.com>
Cc: "Syed, Yaser" <Yaser.[protected]@Skoda-auto.co.in>, vikas.[protected]@fahrenheitauto.com, [protected]@fahrenheitauto.com, nitesh.[protected]@gmail.com
Date: Sunday, August 2, 2009, 3:44 PM

Dear Mr. Singal,

This is in continuation to the below mail and the subsequent visit of the undersigned for inspecting the car at Mr. Gupta’s office yesterday on 1st August 2009. The following are the three things which were brought to the undersigned by Mr. Gupta;

1) Centre Pillar upholstery peeling off from bottom side of the left hand side.
2) RHS inner door handle trim peeling off.
3) Hand Brake lever.

Kindly be apprised that the 2 and 3 items in the above list are available at the dealership and it is requested to kindly send the car to the dealership to replace the same. The serial no 1 in the above list is not available at the dealership and we have instructed the dealership to place an urgent order for the same which has been done by the dealership.

We would like to assure your good self that we at Skoda Auto India impart continuous and advance training to our dealer technical staff throughout the network in India which also includes Fahrenheit Automobiles New Delhi. We also have standards for the manpower recruited at the dealership in terms of qualification and experience. We request your good self do not have any apprehensions with regards to the Technical capability of the dealership. We regret and appologise for the inconvenience caused to your good self and Mr. Gupta due to the concern in the car. We will ensure that the necessary work will be carried out on your car to your full satisfaction.

Once again request you to send the car to the dealership and co-ordinate with Mr. Vikas Tyagi[protected] for replacing the parts which are available at the dealership.

Assuring you of our best services at all times.


Regards,

Santosh Kulkarni,
After Sales.




Dear Sir,

We are in receipt of the below mail and have noted down the contents. You being our valued customer your satisfaction is our primary concern. In the view of the same we request you to kindly let us know availability of the car for the inspection as desired by your good self. We will ensure your satisfaction and will also provide you with good services. With regard to the action to be taken the undersigned will revert back in writing after the inspection of the car.


Assuring you of our best services at all times.

Regards,

Santosh Kulkarni,
After Sales.

Škoda Auto India Pvt. Ltd.
501, Signature Towers,
Tower A,
South City I,
NH8, Gurgaon-122001
Haryana, India.
E-mail:- Santosh.[protected]@skoda-auto.co.in


________________________________________
From: singal shanker [mailto:[protected]@yahoo.com]
Sent: Friday, July 24, 2009 1:03 PM
To: Kulkarni, Santosh
Subject: Re: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939

Dear Kulkarni,

Ref our telephonic conversation dt.[protected] in respect of skoda supeb DL6C J6939 . as disire the mail communication with the customer care is stated below

Singal

--- On Thu, 7/23/09, Nitesh Gupta <nitesh.[protected]@gmail.com> wrote:

From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Subject: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "singal shanker" <[protected]@yahoo.com>
Date: Thursday, July 23, 2009, 7:36 PM
Dear Papa,

Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it.

Regards,
Nitesh

[protected] Forwarded message[protected]
From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Date: Jun 30, 2009 2:11 PM
Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "Syed, Yaser" <Yaser.[protected]@skoda-auto.co.in>, [protected]@misupport.net


Dear Mr. Syed,

Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/6 Nitesh Gupta <nitesh.[protected]@gmail.com>

Dear Mr. Syed,

Can you please update me on what action you have taken with regards to my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/1 Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>

Dear Mr. Gupta

We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details.

Thanks & regards,
Yaser Syed | Customer Care
ŠKODA AUTO India Pvt. Ltd.
501, Wing A, Signature Towers , South City | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
yaser.[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com



________________________________________
From: Nitesh Gupta [mailto:nitesh.[protected]@gmail.com]
Sent: Saturday, May 30, 2009 1:17 PM
To: [protected]@misupport.net
Cc: nitesh.[protected]@gmail.com
Subject: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi

Hi,

I purchased a Skoda Superb (Regn. No. DL6C J6939) from Sai Automobiles, Delhi and took its delivery on 7th Dec 08. Since the day one the car has been showing "Airbag Fault" message and the airbag light in the dispay has been glowing.

I took the car to Fahrenhiet Automobiles, Delhi for check up on 07.04.2009. The service center opened the entire car and informed me that the front passenger side seat belt was not functioning properly and needed to be replaced. They told me the part would come in a weeks time. However the service center took more than three weeks to procure the part.

My car went again on 04.05.2009 for the part to be replaced. This time after opening the car the service center realized that the front passanger seat belt is working fine. It is the rear seat belt which has a fault in the airbag tensioner and needs to be replaced.

After this the car was again sent to the service center on 14.05.2009 for replacing the airbag tensioner. After opening up the car and working on it for three hours I was informed that the part they have procured is not working and they have to get a new part! Clearly they did not put any effort to check if the part was working before calling my car for service. Also, they told me that there was some fault in the wiring which has been fixed.

Finally my car again went to the service station on 29.05.2009 for the part to be replaced. Again, this time after opening the car I was informed that the airbag tensioner in my car is fine and does not need to be replaced!! There is wiring fault in my car which is being rectified. I was already told on 14.05.2009 that there was wiring fault in the car and it was rectified. Then why was there a need to open up the wiring again?

I have received my car back on 30.05.2009. The fault seems to have been rectified however the entire upholstery is dirty with hand marks and the finishing is undone. I can see loose ends of the cloth hanging out in various places. Also the leather on the hand break is cut in some places and the leather on the handle on the drivers door next to the window buttons is torn severely. It seems like the fitting of the car has been done in an extremely clumsy fashion and the service center has not taken care enough to get the car cleaned and fitted properly before sending it back. The service center has done more damage to my car than service.

First of all I was delivered a faulty car without any proper PDI by the company! Second, your authorized agent is not competent enough to diagnose the problem in one checkup. They have opened this brand new car 4 times for this one problem which should have been captured and solved on the very first day I took the car to them. On top of it the finishing of the upholstery has been ruined and dirtied by their mechanics. The service center has been trying to solve the problem by trial and error and experimentation rather than properly diagnosing the car. It seems like the service center is taking the entire thing as a joke and is not interested in servicing the customers properly and instead harassing them.

I do not think this is the way I or any other customer of such a reputed company dealing in luxury cars deserves to be treated. Please let me know what action is going to be taken against the service center and what should i do with the ruined upholstery in my car?

I have talked to Mr. Praveen on 30.05.2009 on the company help line no.[protected] [protected] to register a complaint. The complaint no. is 30E101209. I want to talk to a senior manager supervising sales and servicing in Delhi to further discuss my problem. Please get the appropriate person to give me a call at [protected] [protected] .

Regards,
Nitesh Gupta












Dear Papa,

Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it.

Regards,
Nitesh

[protected] Forwarded message[protected]
From: Nitesh Gupta <nitesh.[protected]@gmail.com>
Date: Jun 30, 2009 2:11 PM
Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939
To: "Syed, Yaser" <Yaser.[protected]@skoda-auto.co.in>, [protected]@misupport.net


Dear Mr. Syed,

Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/6 Nitesh Gupta <nitesh.[protected]@gmail.com>

Dear Mr. Syed,

Can you please update me on what action you have taken with regards to my complaint?

Regards,
Nitesh Gupta

[protected] [protected]


2009/6/1 Syed, Yaser <Yaser.[protected]@skoda-auto.co.in>

Dear Mr. Gupta

We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details.

Thanks & regards,
Yaser Syed | Customer Care
ŠKODA AUTO India Pvt. Ltd.
501, Wing A, Signature Towers, South City | Gurgaon- Haryana | India | Tel: +[protected] +[protected]
yaser.[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

I Have purchased Skoda Laura - Ambiente TSI on February 2011. While Selling the car Executives from the Tafe Access Ltd. gave me the price list along with the specification and standard equipment. It is clearly mentioned that Front Fog Lamp is a standard equipment in the Model I have purchased but the delivered to me has no Front Fog Lamp, instead it is been fixed with the pvc grill.

I have already brought this to the notice of Dealer & also the company many times but neither the dealer nor the company is responding.

I would like to take it to the consumer court and have that feature fixed in to my Car. Please advice me.