Skoda India Complaints & Reviews

Dear Sir,

I had Purchased Skoda Laura last October 2006 in TAFE Access Ltd. in the name of Planet Agencies (Pvt.) Ltd. Vehicle number is KA52M1122.As I am not satisfied with the way the service is provided in TAFE Access Ltd. I was promised that Mud flap will be fitted at the time of delivery but unfortunately it’s not given till date and adding spice to my grievances, on my first service at TAFE Access service HosurRoad...

I booked a Skoda Slavia Sportline 1.0 on 10th May 2025 from Brite Skoda, Noida. At the time of booking, I was assured by the dealership that the car would be delivered between 4 to 6 weeks. Based on this commitment, I proceeded to:
• Sanction a car loan through a bank
• Purchase a VIP registration number from Noida RTO

Despite several follow-ups via email and phone with both Skoda India (Complaint No. MED[protected] and Brite Skoda, I have received no proper update even as the 6th week has already started.

The delay has not only caused financial pressure but now also risks cancellation of my sanctioned loan due to non-disbursement within the stipulated time. Additionally, the registration number purchased may expire if the car is not delivered soon.

Skoda and its dealer have shown extremely poor communication, failed to meet promised timelines, and have left me in a highly inconvenient and stressful situation with no confirmed delivery date.

This is unacceptable from a reputed automotive brand. I request immediate action and intervention to resolve this issue and ensure vehicle delivery at the earliest.

I have given my car for 2nd service in stellar and before the car I explained my issue but after service it's same and it's getting wrong impact front of my foreigner client.

I visited stellar service centre for the same and they asking to will do it now but after getting to wrong impression front of client then why we will use skoda vehicle .

If you have other option in ahmedabad please let me know or you can take back my car.

Our vehicle AP37 AV 5517 Skoda Octavia had a breakdown on April 27th, 2024 evening due to water pump problem. We have contacted Mr Raju number of times but got no reply from him. +[protected]. And on 28th April Sunday also we have contacted him but got no response from him. The same day we have sent a message through Whatsapp (The screenshot of which is attached here below). Due to lack of proper guidance and in time help from you, we had to resort to a private garage where we had to face a lot of difficulties. We regret buying this car which has no showroom or service center at Rajahmundry. This amounts to the deficiency of service from your side. If this is how they respond then there is no point in being their customer.

Sir, it has been a very bad service experience because despite the car being in the garage for a very long time, the car was found incomplete and there were a lot of scratches in the car. Marks didn't get too dirty and dust inside the car was more wrong than expected. I also tried to upload the photo but you do not have the option in it right now, so you should see it here.
UP 85CH1294
AMIT KUMAR TIWARI
[protected]

The rear door rubber was damaged during delivery of my Skoda Octavia in Aug 2022 and the same was communicated in Nov 2022 via WhatsApp as photos. The Service and sales team have been delaying the replacement ever since as replacement spare is unavailable.

Pls be informed that this damage was brought to the attention of your sales team on 9th Nov 2022 (Refer to Screenshot of our WhatsApp chat regarding this damage dated Nov 2022).I’m ready to produce my chat history to anyone who believes that this damage is only being highlighted in the last few days to prove that this issue was notified on 9th Nov 2022. You may go thru the chat and be satisfied to genuinely understand my concerns regarding this damage. I have been having several other issues with the SGA's after sales support system and it has taken some time for me to bring this up now but that does not rule out the fact that this damage was reported prior to the number plate related issue in Nov 2022. They have been telling us that the spare is unavailable at this moment and will be replaced shortly. I have been waiting for resolution since then but your SGA Team was shrewd enough to take this delay to pass on their responsibility on to the customer and I believe this was sharp money saving move by the care officer. She must be appreciated for being smart enuf to pass on the blame on the customer.

In fact I have started regretting buying your brand vehicle at this cost.I was very happy while I decided to buy a Skoda Product but I’m getting fed up with SGA’s Care Support system for each and every simple after sales service related queries. Every time we have to fight with them to get anything done. If SGA is very concerned about shelling out money for a very reasonable claim of a new product then it only means that they are only interested in selling and making money on each and every oppurtunity they get. I think its time for both SGA and Brand SKODA to develop a better eco-system that makes a win-win situation for both the customer and the companies involved. As a customer who has invested around 4 million on your product, I’m very concerned on the product I have received for the money paid. I don’t want to feel cheated by SKODA nor do I wish to cheat SKODA in anyway.

I genuinely expect Skoda Care to address my concerns on this damaged part replacement. It is over a year now and I expect you to resolve this at once without any further delay or hesitation.

I have booked a Kushaq elegance variant a month ago and was promised delivery by today
I.e on Feb 27, 2024 .
I have paid full amount along with my bank loan which was approved almost 5 days ago.
Inspite of full payment, today when I approached the showroom ( Mahavir motors - Somajiguda) the staff tries to deliver me Kushaq- Deep black color with no specifications ( elegance specifications) .
It’s absolute cheating in the name of variants .
Now whom do I approach, or register a complaint on consumer forum and Instagram and YouTube .
Škoda needs to be aware of incapable and cheating behaviour of its dealers/ company per se .

There is a rattling noise near engine and mal function of infotainment reported on day 1 of the delivery.

The car came with 51 km's on purchase and also had multiple issues.

I have raised complaint with Skoda customer service team-ref: Q[protected]TAFE ACCESS LIMITED - HOSUR ROAD).My vechile was taken on 1/25 for fixing and every day service team is saying they will fix and the issue is not getting fixed and no resolution is been given till 1/31/2024 12Pm.

With huge enthusiasm and anticipation, I took delivery of my Škoda Kushaq Style 1.5 MT from Dev Bhoomi Motors Pvt Ltd, Solan (HP) on 17 December 2023.
During the initial inspection, I noticed some issue with the clutch of the vehicle however the sales executive assured me that it was just a small issue which will resolve as I drove the vehicle.
Next day, to my horror, the issue of the clutch getting stuck re-emerged and I realised that I have been delivered with a faulty vehicle. I immediately contacted the dealership & returned the vehicle to them.
They have accepted the issue and have now informed me that the master cylinder clutch will be changed under warranty within next 10 days.
So even after buying my dream car and paying in full, I don’t have a car now and stuck at their mercy. The dealership claims it to be a manufacturing defect which they also failed to notice. I am not sure what options do I have other than waiting for the car to be repaired since I loved the vehicle fully.

I am writing to express my extreme dissatisfaction with the lack of communication and response regarding the delivery of my recently purchased car from Kun Skoda, Perungudi Chennai. The loan was approved and disbursed on Nov 30 and from then I have been getting updates it will be delivered in a week's time and it is under billing, but nothing seems to have happened even after 20 days. This is not a great service from Skoda dealiership.

Dev
[protected]

I am writing to express my extreme dissatisfaction with the lack of communication and response regarding the delivery of my recently purchased car from Kun Skoda in Perungudi. The loan was approved and disbursed on Nov 30, and I was promised for the delivery in a week's time it has been 20 days and everytime I call or get a update they say it is under billing and no further update. If this was the case, I would have asked the bank to hold on to the loan. I am paying intreset for a car which I do not have.

This is not a good way to start a relationship, truly disappointed with the service provided by Kun Skoda

I have been requesting for towing help for my vehicle which is located in SRMC Porur Chennai to the nearest service station. my vehicle is a skoda rapid petrol. Absolutely no help from skoda road side assistance. i have registered a complaint for eleven times till today in last fifteen days. No response. everytime i get a reply that it will be sorted out in next 24 hours but no action taken, i have been a skoda customer since 2009. thoroughly disappointed. about to buy a skoda slavia but i have changed my mind. if no proper service no point in buying a new skoda vehicle

Dear Sir/Madam,

I would like to lodge formal complaint with you regarding the problems I am experiencing with my new vehicle bought recently on 14Nov2023 & would request your intervention to correct these problems immediately.

Upon driving, very next day of Car delivery, I started experiencing uneven issue with the accelerator & as its throwing some bad noise during acceleration (40-60 KM/H speed). I am very disappointed and shocked from what happened and I find the situation very irritating. New cars simply don’t do that. I took my car to Car dealer then to Car workshop, they had trial from all their master technician but could not give me proper resolution. I asked to raise concern to Company but they did not raise it during 1st week of Car delivery. After 3-4 visits to SKODA Turbhe workshop, they have raised my issue to company expert. SKODA expert has looked into the issues but didn’t find or provide any solution yet after 2 days investigation.

While I do understand that manufacturing errors do happen, still I can’t comprehend the fact that the car was not tested before handover. This is not the type of product I would have expected from a manufacturer of your size and reputation.

I demand fixing of the problem as well as compensation for the waste of my time and money.
Please find below Car registration & other details for your reference. My expectations are high; please don’t disappoint me again.

CAR registration Number: 23BH6985L
RTO: Panvel, Maharashtra, India
CAR Dealer: DR AUTO technologies PVT LTD, D505 TTC Industrial area MIDC Turbhe, Navi Mumbai 400705
CAR model: Skoda SLAVIA 1.0 AT Style TSI Warranty : 4 Yrs.
Date of Purchase: 14Nov2023

My Details:
Name: Sushant H Savale
Phone: [protected]
Email: Pharma.[protected]@gmail.com
Address: Rasayani, Panvel-Raigad 410207

We had dropped the car SKODA RAPID MH02FN-5198 around 20th September 2023.
Despite reminders of sharing the cost estimate you did not share the Job Card & Service estimate before commencing the work.

You did not communicate about the costing to us despite asking for same couple of times.

Now finally after repeated talks you have shared the estimate on 28th Oct 2023. You did not give any idea of how expensive it will be before starting the work. Considering the financial condition, we are not able to pay this amount.

Kindly return the car in as it is condition, as we wont be able to pay for the same.

Attached Screenshots for your reference

PS: Consider this request Urgently.

Skoda case id: 1267324

My car broke down on 17 sep 2023 due to clutch issues. I bought my car kushaq MT 1.0 on july 14 2023. Its brand new car.
Why the car has clutch worn out issue within 2 months of buying the car?
Service center is asking me to pay money for repair/part charges? Why i need to pay repair charges for the recently bought vehicle?
After paying so much price while buying car, customer has to bear these repair/faulty part costs additionally?

Update: i paid around 16k rupees for the clutch part replacement. I got my car delivered after 17 days in service centre.

how come a brand new car broke down in the middle of the road due to clutch plate issue, which is just two months old? Car had run for 2000 kms when it broke down.

Hello,
My car Skoda Kushaq has been sent to service center on 31st July 2023 for the repairing of wires which has been cut by rat and I have requested them for Insurance claim because they have shared estimate of Rs. 90, 000/- approx after my request Insurance company came for the Inspection and they have approved the quote of the company regarding replacement of wiring on approval dealer has placed the order to Skoda India now it's approx One and half month and dealer told me that they are not getting reply from Skoda India regarding order also dealer refused to share their communication with Skoda India regarding the order placement.

This is the worst service feedback from the dealer and Skoda India they do not bother towards their customer and their complaints.

Hope This complaint escalate my matter and try to deliver my car at earliest.

Hello,
My Skoda Kushaq car has been sent to Skoda regent dealership on 31st July 2023 regarding rat byte issue service agent has confirmed the problem and shared estimate for the damaged wirings which has been cut by rat I have requested them for the Insurance claim and same has been approved by them and Insurance company has done inspection and approved the estimate given by the company since the day till date dealer is not available with dates when I will get concerned wiring from Skoda India and when they will be able to return my car also they refused to share their communication with Skoda India regarding my car wiring followup it's almost one and half month and still I do not get the date when I will get my car repaired.

Please help on this and solve the problem as earliest.

We have taken the delivery of the Skoda Kushaq 1.0 MT Active car in the 1st week of Aug 2023, at the time of delivery it was showing 106 KM odometer, and after driving another 450 KM by us, it got broke down and the service center is saying that the clutch is worn out (without opening the body). How come a clutch will be damaged for around 550 KM that too branch new car.

This is really annoying and disturbing us, hope we get some relief.

Before 2 days my car was in basetment and there was heavy rain fall so i thought to send at shreenathji skoda rajkot ( gujrat ) and they give me estimate of Rs 52 lac . so i would like to request you that i am not getting how could he can give me this much estimate ? I am having your skoda fabia GJ 11 S 6390, SKODA SUPER GJ 11 BR 9192 AND kUSHOQ TOO .

I WOULD LIKE TO REQUEST YOU THAT I WANT TO REPAIR IT AND WANT TO DRIVE IT COZ DIESEL VARIENT IS NOT AVAILABLE AND I LOVE MY CARS AND TAKE CARE TO

PLEASE REPLY ME AS SOON AS POSSIBLE . MY CONTACT NUMBER [protected] HARDIK KOTECHA

On 29 June . I purchased skoda slavia
. around 9;30 PM . After next day I see there crack on gear glass. I have complained in showroom ( singhania motors) ormanji ranchi .
Today I have comed at 2 :30 but now time is 4;22 . But there is no response or no one can help me . Whats should I do
.this is so irritating