[Resolved] Skoda India — Customer care don't care/respond to my queries

 
8 Reviews
Bangalore, Karnataka, Karnataka, India
 Prasad Bayi
SKIN R: Aurangabad, Skoda India Customer Care
9/9/14

to me, naveen_tal, manasa_tal, ajlouis_tal
Dear Mr Bayi,


Greetings from Skoda Auto!!! Acknowledgement


At the outset we understand your concern and regret for the inconvenience caused to your good selves, if any. We have taken up the matter with the respective dealership and will revert to you by way of further resolution at the earliest. Kindly bear with us till such times.


Trust your kind understanding on the same.


Regards,
Jethin Vasu
Customer Support |[protected]
Škoda Auto India Pvt. Ltd

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Prasad Bayi [mailto:[protected]@gmail.com]
Sent: Tuesday, September 09, 2014 2:02 PM
To: SKIN R: Aurangabad, Skoda India Customer Care
Subject: Skoda fab Diesel - KA 01 MG 5489

Hi,

I am having Skoda fab diesel variant and bought around 3.5 years back and having the extended warranty.

Registration - KA 01 MG 5489

Yesterday when I have given for general service to Tafe Access, Bangalore - they have suggested me to change below and none of them will cover under any warranty.

1. Inter cool hose
2. Break pads
3. Disk
4. Loverarm bushes (suspension?)


Please suggest as suspension & intercool hose seem to be something I found common in most of the Skoda cars. So, I request you to see if that can be covered in extended warranty of the car.

Appreciate your support and early response. I had asked them to proceed for now considering the long term issues.

Note: I have mentioning from more than a year that - there are issues with suspension. Is that the one caused the disk to go? not sure as I am just a user.

--
Thanks,
Prasad Bayi
[protected]


Prasad Bayi
9/9/14

to SKIN, ajlouis_tal, naveen_tal, manasa_tal
Thanks much for your response, appreciate any help regarding the same.

Regards,
Prasad Bayi

Sent from my Google Nexus 4.


Prasad Bayi
9/10/14

to SKIN, ajlouis_tal, naveen_tal, manasa_tal
Hello Skoda customer care, i am paying my bill which is too high for a schedule service initiated by me. I am not really happy with such a big amount with no indications/warnings from previous visits. And I do regular checkups too...

appreciate any support regarding the same.

thanks,
Prasad Bayi


Prasad Bayi
9/20/14

to customercare
Hello Skoda, Hope you have not forgotten me???

It is open with no resolution from more than 10 days. Hope you will resolve the same soon...

Thanks,
Prasad Bayi


Prasad Bayi
10/7/14

to customercare
appreciate the response, at least a message with "Get lost" :) is appreciated.

regards,
Prasad Bayi


Prasad Bayi
Attachments11/7/14

to customercare
this is open from 9th Sep & attached the bill for your reference. So, almost 2 months as of today. Is this not shame on Skoda to have such a lazy response system?

this is observed both on email & phone. and also they are not in sync. telephone customer care guys says that - he can't refer email. what kind of system is this?

are we still in 1970's?

regards,
Prasad Bayi
Complaint marked as Resolved 
Verified Support
Skoda India Customer Care's response, Nov 10, 2015
Dear Prasad, we apologize for the inconvenience. We have noted your concern and our service representatives will connect with you soon. Regards, SKODA India.
Verified Support
Skoda India Customer Care's response, Dec 15, 2015
Dear Prasad, we have resolved your concern. Do contact us in case of any further assistance. Regards, SKODA India.
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

SKIN R: Aurangabad, Skoda India Customer Care
9/9/14

to me, naveen_tal, manasa_tal, ajlouis_tal
Dear Mr Bayi,


Greetings from Skoda Auto!!! Acknowledgement


At the outset we understand your concern and regret for the inconvenience caused to your good selves, if any. We have taken up the matter with the respective dealership and will revert to you by way of further resolution at the earliest. Kindly bear with us till such times.


Trust your kind understanding on the same.


Regards,
Jethin Vasu
Customer Support |[protected]
Škoda Auto India Pvt. Ltd

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Prasad Bayi [mailto:[protected]@gmail.com]
Sent: Tuesday, September 09, 2014 2:02 PM
To: SKIN R: Aurangabad, Skoda India Customer Care
Subject: Skoda fab Diesel - KA 01 MG 5489

Hi,

I am having Skoda fab diesel variant and bought around 3.5 years back and having the extended warranty.

Registration - KA 01 MG 5489

Yesterday when I have given for general service to Tafe Access, Bangalore - they have suggested me to change below and none of them will cover under any warranty.

1. Inter cool hose
2. Break pads
3. Disk
4. Loverarm bushes (suspension?)


Please suggest as suspension & intercool hose seem to be something I found common in most of the Skoda cars. So, I request you to see if that can be covered in extended warranty of the car.

Appreciate your support and early response. I had asked them to proceed for now considering the long term issues.

Note: I have mentioning from more than a year that - there are issues with suspension. Is that the one caused the disk to go? not sure as I am just a user.

--
Thanks,
Prasad Bayi
[protected]
Prasad Bayi
9/9/14

to SKIN, ajlouis_tal, naveen_tal, manasa_tal
Thanks much for your response, appreciate any help regarding the same.

Regards,
Prasad Bayi

Sent from my Google Nexus 4.
Prasad Bayi
9/10/14

to SKIN, ajlouis_tal, naveen_tal, manasa_tal
Hello Skoda customer care, i am paying my bill which is too high for a schedule service initiated by me. I am not really happy with such a big amount with no indications/warnings from previous visits. And I do regular checkups too...

appreciate any support regarding the same.

thanks,
Prasad Bayi
Prasad Bayi
9/20/14

to customercare
Hello Skoda, Hope you have not forgotten me???

It is open with no resolution from more than 10 days. Hope you will resolve the same soon...

Thanks,
Prasad Bayi
Prasad Bayi
10/7/14

to customercare
appreciate the response, at least a message with "Get lost" :) is appreciated.

regards,
Prasad Bayi
Prasad Bayi
Attachments11/7/14

to customercare
this is open from 9th Sep & attached the bill for your reference. So, almost 2 months as of today. Is this not shame on Skoda to have such a lazy response system?

this is observed both on email & phone. and also they are not in sync. telephone customer care guys says that - he can't refer email. what kind of system is this?

are we still in 1970's?

regards,
Prasad Bayi
I was failed to do anything on this, and reported here so that I might get some help and lession to Skoda India.

thanks...

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    Skoda India - Customer care don't care/respond to my queries