[Resolved]  Skoda India — Problem in Skoda superb and commitment failure of your authorized service centre-m/s jai auto

Address:	New Delhi, Delhi, 110044
Website:	www.skoda-auto.co.in

We bought the Skoda Superb Elegance 1.8 TSI AT in 2013.
Unfortunately, the product has not performed well because we have visited the Service Centre almost every month for one problem or the other though we regularly get it serviced from the Authorized Service Centre M/s Jai Auto (A Division of JSB Auto Pvt. Ltd), A-39, Mohan Cooperative Industrial Estate, Mathura Road, Delhi.
Since Dec’2014 the vehicle was regularly visited to the Service Centre for various major breakdowns i.e.; Radiator replacement, Compressor/Evaporator Emission, Air-Conditioner pipe leakage, Transmission, Ignition Switch, Gear Box, Flywheel, Clutch etc.
On 18th August 2015 while going to office the gear box damaged and the car went out of control. We escaped a major accident as the car become nonfunctional. We paid Rs.5000/- as towing charges and had to get the car towed as no-one from the Skoda helpline was available. Later, we got to know that it was a mechatronic unit failure. Your Dealer HOD of Work shop told us you need to leave the vehicle at Garage for replacement and commits us to return the vehicle within 2 weeks. Every time they gave us a new date for delivery of vehicle.
On 12th October 2015 we have received the vehicle after 55 days; on the same day while returning to home we observed wired sound from gear box like breaking and crushing of metallic parts. The oil spills out from the gear box. Again we escaped a major accident as the car become nonfunctional. This time also we paid Rs5000/- as towing charges and had to get the car towed as no-one from the Skoda helpline was available.
Now we are really fed-up from the Skoda India as we have not received any fruitful answer from the Service Centre. In other words, the vehicle was in M/s Jai Auto from last 5 months due to reoccurrence of various breakdowns.
We are very much disappointed about the after sale service and quality of Skoda Auto Pvt. Ltd.
We are looking forward to your reply and a resolution to my problem.