[Resolved] Skoda India - Senator Motors — Ban skoda - no delivery, dodging refund | |||
I made full payment for a Skoda Rapid Elegance Plus to Senator Motors at Goregaon Mumbai on 21 October 2015. The dealer has not hiven me the delivery of my car as their dealership is terminated by Skoda. I have asked for a refund to which their response is not been postive. I ahev been asked to wait for a week for my refund from Senator motors. There refund cheques issues to other customers like me jave bounced. There are several cases like me with the same dealer who are waiting to get their money back. Skoda Auto company is not getting involved in this case and seems like they are not bothered about custimers. Where is the law and order in this country? How can the dear behave so irresponsibly with no fear of legal action. I want my hard earned money back. How can a foreign company like this trouble their customers havibg to face sich dealer issues Was this information helpful? | |||
Complaint marked as Resolved
Skoda India customer support has been notified about the posted complaint. Verified Support Nov 10, 2015 Skoda India Customer Care's response Dear Mr. Vasaikar , kindly share your contact details. Accordingly we will have our service representatives will connect with you. Regards, SKODA India.
| |||
 3 Comments | |||
Comments
Hi Nikhil, we faced a similar problem with Senator Motors in Chandivali. You can check out my post in this forum. Please share your contact details- it might be good to talk.
Reply
THANK YOU IN ADVANCE FOR TAKING YOUR TIME AND GOING THROUGH THE MAIL.
Greetings writing in the hope some strict action.
As of 14 Nov - Today is my sisters Engagement and I have to go through the trouble of writing this after repeated explaining of same thing to random people for no reason.
We booked a Skoda rapid from Goregaon showroom Senator motors, Mumbai. My name is Jay Jain [protected]
[protected]
Car Booked on the name of VEERAYATAN.
Outright check was given to Mr Asif on October
17 for Rs.11 lakh 02 thousand which was deposited on the same date we booked the car as Asif promised to deliver the car by 29th October and the promise was not fulfilled which is very disappointing.
Further it was promised on 31st of October and then later for 4th November. I explained him that it is very important for us to have car before 6th November
They assured me that it will be delivered by 6th morning for sure.
From that point of time no one has updated or shown up or even tried to contact me for the delivery of the car today it is 13th of November and no one is least bothered to call up the customer or update on what has happened.
I was initially in touch with Asif who took the check from me later he told that Vikram will follow up with me after sometime Vikram told me that Philip is going to follow up with me he later says that his manager is going to follow up with me.
I was given a test drive vehicle by Philip and we accepted that car in hope of getting the delivery quickly.
There is no one to answer at the Senator Motors saying that the showroom was closed
I complained that the vehicle is not up to date to drive and they can take back their piece of crap or replace it, but there is no one to even listen to it. It is again an liability on me, the first gear stopped working after a while.
Thank you for spoiling
Diwali
New Year
I've been forwarded by so many skoda a representatives and yet there is no one to answer to take responsibility. All the previous working numbers are
switched off and showroom landline number is not attended by anyone.
I would like to thank Senator and Skoda for all the pain and sufferings and a wonderful experience now and waiting for your response from your end thank you so much.
No one till now to update. I have been forwarded from to 4 different people who do not know what is happening. It takes each one 4 days to take calls after you contact them. This is disgusting. I am not unhappy with Senator but yes with Skoda off course for not getting back. Never Ever Skoda. We were about to give outright Cheque for the second car also. But now never ever and will not even suggest anyone in business circle friends or family. There has to be a huge compensation als0, but you guys are hopeless. Wasting others time and efforts. I wish and believe you will Pay in some other way for our pain.
Senator resigned on 16 October than pls explain the reason for accepting my Cheque on 17 October. This is fraud. THERE ARE MORE 6 PEOPLE WHOM I KNOW ARE FORGED TAKEN FULL MONEY JUST LIKE ME FOR LAST 3 MONTHS AND HAVE BEEN NOR GIVEN A CAR NOR REFUND IS PROCESSED. 90 DAYS NO ACTION OR NO ONE IS UPDATING ABOUT WHAT IS HAPPENING. THIS IS SCARY.
I sincerely expect people talking to us on phone instead of mails (sorry but you guys havent mailed back to me)
Every time there is a new reason for delaying the delivery and now for taking calls and refunding the money for last more than one month. To be precise it is now 46th day. Please do the needful. It becomes stressful for me just to remind you and even write this mail is more than stressful. Sick and tired of you guys.
Today[protected]
Refund was promised on 8th December, Siddhesh who is VP ([protected]) for senator gets back on 12th December and says it will take more 4-5 days to decide when they will they refund the money. Today it is 22ND December and still there is no reply or update from them.
IT IS THE END OF 6 5 TH DAY TODAY...
PLEASE SEE YOU CAN DO ANYTHING OR FORWARD US TO RIGHT PEOPLE.
Jay Jain.
Veerayatan.
Cell-[protected] / [protected]
/[protected]
www.veerayatan.org
Born in India, Loved by the World.
Greetings writing in the hope some strict action.
As of 14 Nov - Today is my sisters Engagement and I have to go through the trouble of writing this after repeated explaining of same thing to random people for no reason.
We booked a Skoda rapid from Goregaon showroom Senator motors, Mumbai. My name is Jay Jain [protected]
[protected]
Car Booked on the name of VEERAYATAN.
Outright check was given to Mr Asif on October
17 for Rs.11 lakh 02 thousand which was deposited on the same date we booked the car as Asif promised to deliver the car by 29th October and the promise was not fulfilled which is very disappointing.
Further it was promised on 31st of October and then later for 4th November. I explained him that it is very important for us to have car before 6th November
They assured me that it will be delivered by 6th morning for sure.
From that point of time no one has updated or shown up or even tried to contact me for the delivery of the car today it is 13th of November and no one is least bothered to call up the customer or update on what has happened.
I was initially in touch with Asif who took the check from me later he told that Vikram will follow up with me after sometime Vikram told me that Philip is going to follow up with me he later says that his manager is going to follow up with me.
I was given a test drive vehicle by Philip and we accepted that car in hope of getting the delivery quickly.
There is no one to answer at the Senator Motors saying that the showroom was closed
I complained that the vehicle is not up to date to drive and they can take back their piece of crap or replace it, but there is no one to even listen to it. It is again an liability on me, the first gear stopped working after a while.
Thank you for spoiling
Diwali
New Year
I've been forwarded by so many skoda a representatives and yet there is no one to answer to take responsibility. All the previous working numbers are
switched off and showroom landline number is not attended by anyone.
I would like to thank Senator and Skoda for all the pain and sufferings and a wonderful experience now and waiting for your response from your end thank you so much.
No one till now to update. I have been forwarded from to 4 different people who do not know what is happening. It takes each one 4 days to take calls after you contact them. This is disgusting. I am not unhappy with Senator but yes with Skoda off course for not getting back. Never Ever Skoda. We were about to give outright Cheque for the second car also. But now never ever and will not even suggest anyone in business circle friends or family. There has to be a huge compensation als0, but you guys are hopeless. Wasting others time and efforts. I wish and believe you will Pay in some other way for our pain.
Senator resigned on 16 October than pls explain the reason for accepting my Cheque on 17 October. This is fraud. THERE ARE MORE 6 PEOPLE WHOM I KNOW ARE FORGED TAKEN FULL MONEY JUST LIKE ME FOR LAST 3 MONTHS AND HAVE BEEN NOR GIVEN A CAR NOR REFUND IS PROCESSED. 90 DAYS NO ACTION OR NO ONE IS UPDATING ABOUT WHAT IS HAPPENING. THIS IS SCARY.
I sincerely expect people talking to us on phone instead of mails (sorry but you guys havent mailed back to me)
Every time there is a new reason for delaying the delivery and now for taking calls and refunding the money for last more than one month. To be precise it is now 46th day. Please do the needful. It becomes stressful for me just to remind you and even write this mail is more than stressful. Sick and tired of you guys.
Today[protected]
Refund was promised on 8th December, Siddhesh who is VP ([protected]) for senator gets back on 12th December and says it will take more 4-5 days to decide when they will they refund the money. Today it is 22ND December and still there is no reply or update from them.
IT IS THE END OF 6 5 TH DAY TODAY...
PLEASE SEE YOU CAN DO ANYTHING OR FORWARD US TO RIGHT PEOPLE.
Jay Jain.
Veerayatan.
Cell-[protected] / [protected]
/[protected]
www.veerayatan.org
Born in India, Loved by the World.
Dear Nikhil,
We have resolved and settled your concern. Hoping it is up to your satisfaction. Do contact us in case of any further assistance. Regards, SKODA India.
We have resolved and settled your concern. Hoping it is up to your satisfaction. Do contact us in case of any further assistance. Regards, SKODA India.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
1236
Pending
0
Resolved
732
1800 209 4646
1800 102 6464
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
View all Skoda India contact information