Skullcandy Complaints & Reviews

I had purchased skullcandy bluetooth earphone in Chennai May 2020 . This earphone was working till dec'20 after that one side of the earphone was not working. there was 2 years warranty for that product. In Jan'21 my family was affected by covid-19 virus. Later in apr'21 i went to the store where i purchased the product for exchange. In that store they told me to contact skullcandy customer care. I sent a mail to the customer care Brandeyes who is taking care for skullcandy company. They asked me to send the product to their service center. In 20-Apr-21 the product was sent and in 10th May a new product was received. The earphone was working only one month and again the same problem happened. Again i contacted the company and as advised by them, I resent the product to their service centre mentioned below on 30th Jun.
(Skullcandy Service Center)
Brandeyes Distributors Pvt. Ltd. 201, Second Floor, Chandra Bhawan, 67-68, Nehru Place, Delhi-110019.
This time they sent a different model sent on 29th july, which was not working. I contacted the customer care through mail again and informed the defect. Though, they asked me to send the invoice. I refused and asked them why they sent a defected product. But no reply received from them for that. Instead they asked me to send the product to their service center. This took too many mails and finally on 18th Aug, they replied me to send product to their service center.

From April to till date 2 earphones were changed and only one was working for a month and another one was sent defected which gives me pressure and almost i wanted to throw the earphone away.

Actually we purchase company product instead of local items for long standing and their customer service. Though, their services are just like that only and not up to that level.

Arockiaraj.S

Right side ear bud is not wroking properly, it is being connected and the button controls are also working fine but the sound is going on and off

I have done online payment and order has been not placed is showing pending payment
So I want my payment refund.

On the same day I tried to cancel the product by calling but unable to reach. After receiving the product the reviews are the same as seen on the portals. The sound quality and the built quality is not good so I am trying to return the product but from the portal I am unable to do so. Tried to contact the LL : [protected] but denied to take the product return back. Please help me to get the product returned.

Neck band right side wire tored

My headset was not working 2 speaker is not working

We have purchased skull candy earphone on 08.10.2020 from Reliance Digital, VIP Road, Vadodara, Gujarat, India

Model No.S2JPW
IFFC ID : Y22- S2JPW
IC : 10486A S2JPW

We have made complaint at "[protected]@brandeye.in"
But no response found. Even we have contacted dealers shop, they advise to make complain online.

We have very much bad experience with this product.

Please help us out.
[protected]

I have purchased skull indy worth 5000 rs and it stopped working within 3 months.
I have raised for warranty and they replaced it with a different product(sesh evo) for which they dont have indy anymore. I have asked them to deliver it to my current address providing them my address through e-mail and still they sent the replacement product to my old address which i received apparently after 3 months. Once I received it and when i tested it was working fine. The very next exactly the second day after I started using the replaced product right ear phone stopped working again. I still can't believe that I purchased this product for 5000/-

Even a 500 rs worth earphone would have worked better than this.

I really don't have any hope for this brand skullcandy and I think i would donate my 5k to this company for their betterment.

Please don't ever buy this product. If you buy this brand you should consider donating money to them as products doesn't have any quality

I made a very big mistake of purchasing this Skullcandy Indy ANC from Brandeyes Distributors. I am using an iPhone and it didn't work well.. it kept disconnecting every 5 mins so as per their warranty policy. I shipped the product back to them and still not hearing any response. I have seen a lot of blogs and complaints about this not working on the iPhone properly.
The Customer care people doesn't understand English i think, they just copy paste the usual text as below, no matter, whatever you ask for.
Their telephone doesn't work.

"Greetings!

We regret to inform you that we do not have refund policy but we replace the product in case of a valid claim received within the warranty period.

Further, please see the warranty claim information via following link: https://www.brandeyes.in/customer-support-warranty-policy/

We hope you would understand the same."

I have ordered these on June 11 and on June 20th When I entered the tracking Id on ekart logistics it doesn’t started from the starting point.I contacted skull candy india on Instagram and asked for the REFUND and they are saying to wait me till the weekend and they are simply escaping on Saturday and Sunday and on Monday they have told me again to wait till the weekend.I WANT MY MONEY BACK.
ORDER NO:349778
Tracking ID:WSPP[protected]
Mail:[protected]@gmail.com

Dear Sir/Madam,

I had replaced Skull candy Ink'd Bluetooth Headset with Mic Headphones FSN: ACCEKP6RFGKPPASH
HSN/SAC:[protected] Warranty: 2 Years dated on 30-Dec-2020. I am surprised to see that with in 4 months very short period my headphone not working.I am extremely disappointed with the performance of Skull candy product.

I had noticed that there was no sound coming from the Left side.
I have figured it is a problem with the wire leading into the headset. I think its not touching or conducting, or whatever the word is, on the inside because when i wiggle the wire around, and push it up more i can sometimes hear sound from the Left side.

My humble request to you kindly look into the matter on urgent basis and replace my headphone on top priority. I don't expect from Skull candy such type of poor performance of product and their services.

Attached invoice copy for your batter clarification.
If any issue kindly revert back.

Thanks & Regards
Amrik Saini
Mobile No- [protected] & [protected]
Gurgaon Haryana

I have ordered the skull candy sesh TWS on 28th April 2021. And the next day i have called to the customer care and cancelled it .he said that i ll get my refund amount in 7-10 business working days. Till now i didn't get any mail or message from the skull candy.i have called so many times regarding this issue.no one is responding or calling back . My order id 311390

Hinge on my Skullcandy crusher wireless broke recently, I asked customer care to replace it and charge the appropriate amount.
They say that this is not in our policy to repair the headset and they replace it only if it is under warranty. I let them know that this is your Premium headset and it's not justified if you just say that if the hinge is broken, you need to throw away your headset.
I have also asked them if they have any out of warranty options like Amazon provides with their products, but there wasn't any option but to throw the product away.

I just hope to get the hinge can be replaced - which costs less than 500 rupees, cuz it's made of plastic and easily breaks.

And for any new Skullcandy premium headset buyers, once your headset is out of warranty, the customer service behaves as it isn't a Skullcandy product anymore. They just send you automated warranty info emails.

Check the photo attached for hinge.

I am a distributor of Skullcandy, Bhopal (India) . I have replacement product worth Rs. 150000 which the company is not accepting and the company person Piyush Punjani and General manager Amit are not receiving my calls and have denied to help me .
I am about to file a case against the company as I have suffered a huge loss because of them .

I am having a manufacturer error in my earphone, the both side of the earphone is not working. Its been less than 2 months and it stopped working. I want to claim my warranty as it is in warranty period of 1 year from now. The information is as follows :-
1. It is skullcandy ink'd wired in-earphone with mic.
2. Order delivered to me on 17th feb 2021
The customer services of this company is not responding to anything its been e days now..
Please look into this matter

Bought a skull candy Indy Evo truelly wireless earphone for 6000 rupees. They sent a Faulty product which stopped pairing each other after a week o[censored]sage. Tried to call their distributers and customer service in India called Brand Eyes.
It is one of the worst customer service I've ever known. They answered the call after 15th or 20th attempt. And while talking about the problem that I'm facing, they hung up on me and never responded again. I'm hopeless now. Don't know what to do.

One side off one/two month ago

Hi,

My order number is 224204 which is not working, which was received to me on 7th of July 2020.It's still in warranty period. Within 8 months the wired earphones are not working.

Skull candy bluetooth headset model number S2JPW-M003,
we have purchase in poorvika mobile at chennai-78, invoice number : GST/MGR/964, DATED 14/06/2020. LOST ONE WEEK THE POWER ON PROBLEM, WE HAVE WARRANTY FOR THIS PRODUCT SO REPAIR THIS ISSUE AND DO THE NEED FULL.

One side of my headset don't hearing.