Sleepwell Complaints & Reviews

Complaint No 246008. The mattress is having pasting / stitching problem. The company says it does not come under warranty. My point is that there is a problem with the mattress, and it is to be rectified by the manufacturer, either free of cost or on chargeable basis.
The company cannot left its customer to fend for himself.

Manas Chakraborty
[protected]
manas72002gmail.com

Dear Sir,

On 21st Feb 2023, we have placed order on sleepwell site and online purchased matters and payment have been made online on the same day.

Details of order is as below,

order no. sw_41701

"Sleepwell Dual Pro Profiled Mattress
Single | 75.0" x 48.0" x 6.0" 190.5 CM x 121.9 CM x 15.0 CM

We paid Rs 9657 online.

However, the product which has been delivered to us is of 4.0" instead of 6.0".

We tried to call on Slepwell customer no but nobody received the call several times.

Kindly take the above matter on serious notes and refund our paid amount as this is a fraud with the consumer.

Thanks,
Ravindra Rathod

Order no. Sw_40328
ortho pro profiled mattress
single | 72.0" x 30.0" x 5.0" 182.9 cm x 76.2 cm x 12.5 cm
i ordered on 10 february 2023 from sleepwell website and i received that mattress on 21 february 2023.And i am facing size issue . I am not satisfy with it's size so i request to you please return this order and refund my money as soon as possible . I tried contact many times with your customer care but i don't get any response from your team. I hope you will solve my query as soon as possible.

Hello I have raised a complaint regarding my mattress quality at 2-Feb 23, I call the costumer support of sleepwell the agent asking me to wait more 14 days the call back again, When I call today they were asking me that you can follow the instructions and we are unable to help you out at the same time I was checking my complaint status it’s showing closed and showing visiting in my home checking the mattress that’s was all Gud but no one visited in my home then how can they closed my complaint they are totally proving. The wrong information to the costumers also my warranty of the mattress is near to expire kindly consider this issue

Ticket number - 244560

My mattress still not replaced

From: "aditya kumar singh"
Sent: Mon, 23 Jan 2023 14:21:56 GMT+0530
To: "care ."
Subject: Re: Complaint feedback - Complaint No.- 240037

Hi,

Plz help.Still pending.However, I had received call but not satisfactory.

Regards,
Aditya Singh
[protected]

From: "aditya kumar singh"
Sent: Mon, 9 Jan 2023 15:26:37 GMT+0530
To: "care ."
Subject: Re: Complaint feedback - Complaint No.- 240037

What is the status of this call??

From: "care ."
Sent: Sat, 24 Dec 2022 14:25:26 GMT+0530
To: aditya kumar singh
Subject: Re: Complaint feedback - Complaint No.- 240037

Dear Sir/Maam,

Greetings of the day.

In reference to your below mail, We would like to inform you that your complaint has been
registered with us and your complaint no. is 240714. The Area service representative will get in touch
with you to fix up an appointment for the inspection.

Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com

On Sat, Dec 24, 2022 at 11:21 AM care . wrote:
Dear Sir/Maam,

Greetings of the day.

In reference to your below mail, We would like to inform you that your complaint has been
registered with us and your complaint no. is 240714. The Area service representative will get in touch
with you to fix up an appointment for the inspection.

Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com

On Fri, Dec 23, 2022 at 4:56 PM aditya kumar singh wrote:
I am not satisfied with your answer as after 2 months warreny get expired.Are you waiting for warranty expires for my product??

Plz share me your RM contact detail to get in touch with him or I should go through with other source to escalate sheela Foam.

Sent from RediffmailNG on Android

From: "care ."
Sent: Fri, 23 Dec 2022 16:31:33 GMT+0530
To: aditya kumar singh
Subject: Re: Complaint feedback - Complaint No.- 240037

Dear Sir,

We have already informed you that physically inspection can only be possible after 2 months from the last date of inspection

We request you to coordinate as our team and already inspected the mattress digitally and found no defect

Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com

On Fri, Dec 23, 2022 at 4:28 PM aditya kumar singh wrote:
Team,

How can you go through the final report with your digital report .Send your manager to visit personally and inspect.It is totally damaged.

It seems you guys are not wish to change my mattress and just exchanging the mail and saying there is no issue with this product.

From: "care ."
Sent: Fri, 23 Dec 2022 10:07:29 GMT+0530
To: aditya kumar singh
Subject: Re: Complaint feedback - Complaint No.- 240037

Dear Sir/Ma'am,

This is with reference to your Complaint no. 240037

On receipt of the said complaint, we appointed our area service in charge to inspect the product digitally. Post evaluation, we found no evidence of manufacturing defects and that product is in line as per the quality and standard of the company which was conveyed to you.

Kindly note that our executive who inspected the Product is technically qualified and possesses full knowledge of mattress and pillows manufacturing.

Since the product is found to be fit for use and with no manufacturing defects the company recommends the product for future usage.

Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com

On Thu, Dec 22, 2022 at 10:34 AM aditya kumar singh wrote:
Hello,

I am not satisfied with your output.You can see the diffence between Snap and actual visit.Hence, I request you to plz arrange the physical visit.I am sure you will get the defect of this mattress.

Pl.do not go through the snap.

Plz note - I am facing difficulties my lower backdue to this.

Also Pl share the escalation matrix of sheela foam

Thanks and Regards
Aditya Singh
[protected]..

From: [protected]@sheelafoam.com
Sent: Wed, 21 Dec 2022 12:33:00 GMT+0530
To: [protected]@rediffmail.com, [protected]@sheelafoam.com
Subject: Complaint feedback - Complaint No.- 240037

Dear Mr. Aditya

Refer your complaint No. 240037 with Sleepwell.

The complaint was attended and our feedback is attached for your kind reference.

Happy to Help Always. For any further assistance please feel free to call [protected].

Sincere Regards,
Sleepwell
Email id: [protected]@sheelafoam.com

I have purchased the Dignity model mattress of Sleepwell on at 37700/- rs from Milan Furniture and Fitting sin HSR, Bangalore

After using the mattress on the 1st day, me & my mother both have got severe back pain, and told it to the shopkeeper from where I had purchased it. He asked me to not call him / visit him as he cant help and didn't give any solution.

Me and My mother are going to ortho and have been recommended to not use the mattress with immediate effect.

I bought dignity mattress from milan furniture and furnishings, owner Ashok Sundesha and office boy Girish.

Ashok - [protected]
Girish - [protected]

Mattress was delivered and it is not suiting us, my mother has been recommended for orthopedician after sleeping on that mattress for 2 hours.

After speaking to Ashok and Girish, i have been asked that they will not help in this case and i will have to take up this matter directly with company.

Its a complaint waste of money and time now.

regards

I bought dignity mattress from milan furniture and furnishings, owner Ashok Sundesha and office boy Girish.

Ashok - [protected]
Girish - [protected]

Mattress was delivered and it is not suiting us, my mother has been recommended for orthopedician after sleeping on that mattress for 2 hours.

After speaking to Ashok and Girish, i have been asked that they will not help in this case and i will have to take up this matter directly with company.

Kindly help with replacing this with the right mattress which suits our body needs, as it is a medical emergency and can be take up to the social cell immediately.

I have also been dialing your customer care number[protected], but no one is responding to it.

I bought dignity mattress from milan furniture and furnishings, owner Ashok Sundesha and office boy Girish.

Ashok - [protected]
Girish - [protected]

Mattress was delivered and it is not suiting us, my mother has been recommended for orthopedician after sleeping on that mattress for 2 hours.

After speaking to Ashok and Girish, i have been asked that they will not help in this case and i will have to take up this matter directly with company.

Now no one is available to hear the complaints and customer care number given by milan team is not responding

I have also been dialing your customer care number[protected], but no one is responding to it.

Regards

I had purchased a sleepwell mattress as per below details in 2013.
Model : Impression,
Serial no. : C1A6CU8H
Size : 70 x 75,
Thickness : 6 inches

Now the mattress got deformed & we are facing difficulty in sleeping on this matteress.
Please depute your engineer to check & solve the issue.

I have purchased the Dignity model mattress (size 78*72*7) of sleepwell on 22 sep 2022, at 37900/- rs.(Bill attached with mail)

After using the mattress on the 1st day, me & my wife both have got severe back pain, and told it to the shopkeeper (save and save, karnal) from where I had purchased it. He asked me to use it the mattress from opposite side, as dignity model is used from both the sides (one side is soft, other is hard)

Used the mattress from the back (hard side) for more then a month and still the problem of back pain and discomfort persists.

Actually the back portion which is supposed to be hard is still softer than the front portion of the mattress, there's some problem in it.
The hard back portion is still compressible and gets the slight shape of the spine, and the front soft part on sleeping for more then 6 to 7 hours can lead to a severe back pain, not only to me and my wife but for whoever sleeps over the mattress.

After a month o[censored]se still the problem persists, the seller told us to use at least for 3 months as per the company policy then only after you can lodge a complaint.

And after using it for 3 months and wasting my 37900/- rs i lodged a complaint on 26th of December, complaint no.
240898.

And after losing my patience and wasting so much money and time on your waste product there's no response/ visit to check the mattress.

lodged a complaint on 26th december, still no visit from your side after more then a month, and in between i called the customer care, they always said we will send our person within 48 hours to visit the product.
but still no response.

It's almost 2 years I bought the sleepwell matress. But there is a problem as the surface of mattress gets sink from both side of mattress. This happens again and again. Please look into the matter and respond.

Hi,

Within two months of purchase, the bed lost its firmness and its sagging on both sides. When I try to complain about it, then there is no one to respond. Pathetic customer care. After several attempts, finally reached customer care and executives from sleepwell also inspected the bed and said it has defects. I have placed the complaint on 18th Jan'23, however still the replacement for the defective bed was not issued.
I have spent around 20k for this bed, not even a month slept peacefully in that bed. The bed is under warranty. I need immediate intervention to resolve my issue.

Please help in getting the complaint 243092 expedite.
The customer care is not helping each time I'm being told I'll get a call but there has been no response.

My sleepwell duetair developed fungus despite sleepwell claiming it to be microbial and anti fungal. The bed was purchased in Salem in March 2016. Please see the attached pictures. I want sleepwell to replace this mattress.

My double bed mattress is damaged, and drown from side

Mattress sleepwell {aakash} sl no u22gy7e7
bill no 1302 dated 14.10.22 from m/s narendera attress center sirsa haryana.125055

above mattress de compresed within 2 month pls hlp

Placed an order on the sleepwell website for a GenX 2.0 mattress on 21 November 2022, didn’t receive it yet after over 2 weeks.Customer care is not picking calls or responding to emails

Size problem

I purchased Sleepwell Matrress on 17/11/2022 as shopkeeper promised me that coupon of minimum 1000rs will be given by company on purchase . it is my fortune that i recieved 3500rs as coupon on registration of matrress . i instantly rushed towards shop to redem my coupon, as soon as i showed the message of coupon to shopkeeper he denied me telling that he could not give me coupon offer . this is complete harasment & cheating . i have proof of coupon & bill purchase.

Dear Sir,

I have purchase your company ortho Spinetech Air mattress for my mother because she is 60 years old back pain issue i was search online your matters rating is best then i have purchase your company mattress but your mattress quality is very poor after 2 years again same pain issue in my mother body because mattress has been misshaped and pressed your mattress quality is very poor i have purchase 2 set Spitech Air 1st is 21-Aug-2020 or 2nd is 20-mar-2021
I was raise complaint on date[protected] and your Executive - Mr. Rishab Purohit Ji visit on dt[protected] after 41 days and no update received for your executive side

I am very disappointed for your services
today your call centre called me and share your depreciation policy this is your very good business many customers purchase your premium product and you make poor quality product after 2 years you want depreciation amount from customers you increase your revenue but loose your customer base I was purchase your premium product because at least used 8 to 10 years then i will change but your quality is very poor after 2 years your mattress misshaped

so please told me i was choose wrong mattress company
so please help to resolved this issue on priority basis or replace my mattress

I had purchased Sleepwell nexa mattress on 27th January 2020. The dealer had given warranty of 10 years but it is observed that there is defect in side portions of mattress