Sleepwell Complaints & Reviews

On 03-rd Feb 2021 payment done for replacement mattress and frim sleepwell customer care I got information within 7 days from the payment date replacement mattress will be received
But still I have not received until 14-Dec-21
No information from Sleepwell regarding delay
Pls check and update ..

Details:

Complaint Number
162936
Complaint Date
[protected]:03 am
Customer Name
UMA SHANKAR

Time Status
[protected]:17 pm Shipped
[protected]:15 pm Invoiced
[protected]:15 pm Order placed
[protected]:48 am Payment link sent for differential amount
[protected]:59 am Complaint Settled - Product will be Upgraded
[protected]:30 pm Inspection Completed. Complaint found Genuine
[protected]:16 pm Allocated for inspection
[protected]:03 am Complaint Registered

Dear Concern,

Till I have not received my mattress and also not received any call from your department. I am continuously calling at your customer care but is ready to give exact answer that when I am going to receive mattresses.
Please revert earliest. My family is facing problem of back ache because of bad mattresses.

Dear Sir, We have purchased mattress 3'*6'*6" in the month of October 2020 from authorised dealer in Kota Rajasthan. Within 4-5 month the top surface of matress has become in bow shape which is causing back pain to me. Kindly arrange to replace the same immediatly since it is causing health problem to me.

Regards,

KB Sharma
B-108, Indra Vihar
Kota (Rajasthan)
Mobile : [protected]/[protected]

Complain no. 164995 mobile no. [protected] filed and attended upto replacement with differential amount deposited and dispatched on 31st Jan as per status but so update so far.

This is inform you i have complaint no 156431 dated 25/10/2020 1:29 pm but do not replace my mattress and this complaint is closed with out replace so please help me this matter

I have purchased one 4×6 mattress 4 months back. The problem I am facing is the bed is uneven at some places. It is stiff at one place and very soft in other place. So, I want to replace it.

[protected]

I have purchased above mentioned mattress from M/S B S Traders Alambagh Lucknow on 13.08.2014 through Invoice no 07/349, whose size was 2261×1930×115 and Serial no was 19382147.
That mattress is not comfortable and creating problem/pain in back since the day we purchased. For this I have made an Online complaint on 19.07.2015 (Complaint No was 3519 dated 19.07.2015 )
Now I request you to please repurchase that mattress and I will purchase another hard mattress of the size given above, which will reduce/stop back pain . Now I am Senior Citizen and facing problem, when we use the mattress, purchased from your dealer.i

I was order cocoon matress 78*72*8 inch..order nunber is -SWPL8519.
i need it as possibl as earlier..its request pleas feliver it with fast courier.mobile number is [protected]/[protected]
i need it on new address-
Mehzabin panja, haji abdul rehman villa, near mahek school, mathabhari print, diwaniya colony, veraval-362265
mob-[protected]/[protected]

I have given complaint against bulgr in mattress, my complaint nunber is158673.Even company feild person had inspected but till now no action is being taken .I have been trying to contact him but no use.Even customer care person is also not responding. Do pl take necessary action and see that my issue get solved.

Revital mattress pre usage

My sleepwell sleeper cell service 1.0 is around 3 years old, warranty is promised to be there for 10 years. Just after 3 years, company claiming it value is depreciated it costs around 56K now. I bought it for 35000. As a result, company is asking me to pay 26500 for replacing it.
There could have been a repair options for this kind of mattresses. Customer care also very later turn arounds and really frustrated with them.

Mattress is compressed from both the sides and from middle it’s upwards.
It’s not flat now.
It’s uneven .

Folks, this is a company which treats their customers like filth once they have done the payment. In the modern 360 degree era, its hard for a company to survive which has zero focus on customer satisfaction.

After a month long battle with these horrendous guys for my warranty replacement, they finally charged my credit card in 1st week of Dec, 2020 and promised to deliver the mattress within 10 days. As expected, it was a fake promise and they aren't giving any updates to me whatsoever. My 2 year old daughter cries at midnight in their swollen mattress and i prayed to these guys with folded hands (both over email as well as call) to deliver ASAP, but they have deaf ears.

They have not given me any update regarding my order or status. After 1000 calls, they promised that it will get delivered by 21st Dec, after failing that, they have started disconnecting my calls with some excuse (putting me on hold). The support team of theirs is a horror, which you wouldn't want to experience. Even after doing all the payment, you are made to feel like a loser.

If there is any leap of faith remaining before i go for consumer rights, it is this forum. Can someone ring the bell in their ears and urge them to stop this deliberate attempt to frustrate people?

My name is Nikhil. I ordered a product on sleepwell site and cancelled it due to some personal reasons.. Its been a month and still I didn't receive my refund.

I contacted the customer care team many times and still my issue hasn't been resolved!!

Order id: SWPL7897...

Already complained about. Complaint No. is 161589 dated 18-Dec-2020. Jitender Kumar has been allocated to attend this complaint. But no news thereafter. Painful sleep continues. Matter extremely urgent.

I purchased two pairs of cool gel s 32 72x35x5 size mattresses on 24.10.2014 from Aggarwal Foam, Mangolpur Khurd, Furniture Market, Delhi-110083. Now the mattresses has sagged due to this they are going out of bed border. I have 10 yrs guarantee on these mattresses. So pls take the appropriate action as per guarantee policy and solve my problem.
Regards
Vinay Gupta
Mob: [protected]

Dear Concern,

My Complaint is still pending and i have not received any revert from your side and whenever i call t your customer care, they always arrange a call back but never receive the call back. It is very difficult to speak to your customer care because it never landed to customer care executive. Today again i called many times but fortunately spoke with customer representative Mr Sunny and wanted to speak to any senior person but still he did not transfer the call and said they are not available.
Being a customer, it is a harassment for me neither i am not connectable with your customer care nor my complaint getting solved. Today when i spoke with your customer representative Sunny, he said, my invoice is still pending and he want my warranty card along with my invoice at the time of purchase. I did not get any information that this company need these details again. I am surprise because i did not get any call for this but when i called then i got to know.
Still i am Waiting for my mattresses need to replace.
JYOTI SINGH
[protected]
[protected]

[protected] Forwarded message[protected]
From: jyoti parihar
Date: Fri, Dec 4, 2020 at 11:50 AM
Subject: Fwd: **************Mattress Still Not Replaced**********
To:,

Deae Concern,

I purchased your company mattress on 30th August 2020 from Dealer Jain Form Center situated in Gandhi nagar, Delhi-110031. It was a defected piece which was spreading from the corner. I raised the complaint on your complaint number [protected].
Somebody came from your side and check the matress and raised the replacement request and told us that it would be replace during 10 to 15 days maximum but till yet only i m doing the follow up but did not receive the replacement. I am attaching the warranty card along with attachment copy of your engineer who visited and told us about the replace.He came on 5th but till yet no response. The matter has already taken more time so please resolve it on priority.

Similar to many other complaints here, my sleepwell mattress started swelling up at many places and i placed a request for replacement under warranty.
Initially they were so professional that i felt like a privileged CUSTOMER of sleepwell, but didn't know this is a deliberate propaganda by them to just trap CUSTOMERs and never resolve their issue in the name of warranty.

They will send an inspection team who will switch off his number after visit. Next, CUSTOMER service will call you and explain you the depreciated cost. You will feel delighted.

They will ask you to visit store, select mattress and then communicate over phone the model you want. After you do this, the real circus will start. They will say that the CUSTOMER will receive an email with replacement details, which you will NEVER EVER GET. I have been calling these jokers everyday from last 2 weeks and they just say that we will send email today which will never ever come..

Guys please be aware this is a fraud company and a fraud warranty.
They will never ever replace. your mattress and this is their modus operandi to kill your time and frustrate you to the hell.

Some ### will now reply here to send complaint to [protected]@mysleepwell.com
[protected]@sheelafoam.com

which will just be a timepass. I have sent the emails ton times before coming here.

I sometime feel so dejected living in this era and being surrounded with these frauds!

I had problems with all my 3 sleepwell mattress. When i placed a complaint that my warranty is still active. They sent an inspection team. It has been 4months since the inspection and they promised to replace the matress but there is no response.
I have mailed several times to [protected]@ sheelafoam .com but they do not follow up.
I don't know whether this is a fraud company?