Sleepwell Complaints & Reviews

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I have purchased above mentioned mattress from M/S B S Traders Alambagh Lucknow on 13.08.2014 through Invoice no 07/349, whose size was 2261×1930×115 and Serial no was 19382147.
That mattress is not comfortable and creating problem/pain in back since the day we purchased. For this I have made an Online complaint on 19.07.2015 (Complaint No was 3519 dated 19.07.2015 )
Now I request you to please repurchase that mattress and...

I was order cocoon matress 78*72*8 inch..order nunber is -SWPL8519.
i need it as possibl as earlier..its request pleas feliver it with fast courier.mobile number is [protected]/[protected]
i need it on new address-
Mehzabin panja, haji abdul rehman villa, near mahek school, mathabhari print, diwaniya colony, veraval-362265
mob-[protected]/[protected]...

I have given complaint against bulgr in mattress, my complaint nunber is158673.Even company feild person had inspected but till now no action is being taken .I have been trying to contact him but no use.Even customer care person is also not responding. Do pl take necessary action and see that my issue get solved....

Revital mattress pre usage...

My sleepwell sleeper cell service 1.0 is around 3 years old, warranty is promised to be there for 10 years. Just after 3 years, company claiming it value is depreciated it costs around 56K now. I bought it for 35000. As a result, company is asking me to pay 26500 for replacing it.
There could have been a repair options for this kind of mattresses. Customer care also very later turn arounds and really frustrated with them....

Mattress is compressed from both the sides and from middle it’s upwards.
It’s not flat now.
It’s uneven ....

Folks, this is a company which treats their customers like filth once they have done the payment. In the modern 360 degree era, its hard for a company to survive which has zero focus on customer satisfaction.

After a month long battle with these horrendous guys for my warranty replacement, they finally charged my credit card in 1st week of Dec, 2020 and promised to deliver the mattress within 10 days. As expected, it was a...

My name is Nikhil. I ordered a product on sleepwell site and cancelled it due to some personal reasons.. Its been a month and still I didn't receive my refund.

I contacted the customer care team many times and still my issue hasn't been resolved!!

Order id: SWPL7897...

Already complained about. Complaint No. is 161589 dated 18-Dec-2020. Jitender Kumar has been allocated to attend this complaint. But no news thereafter. Painful sleep continues. Matter extremely urgent....

I purchased two pairs of cool gel s 32 72x35x5 size mattresses on 24.10.2014 from Aggarwal Foam, Mangolpur Khurd, Furniture Market, Delhi-110083. Now the mattresses has sagged due to this they are going out of bed border. I have 10 yrs guarantee on these mattresses. So pls take the appropriate action as per guarantee policy and solve my problem.
Regards
Vinay Gupta
Mob: [protected]...

Dear Concern,

My Complaint is still pending and i have not received any revert from your side and whenever i call t your customer care, they always arrange a call back but never receive the call back. It is very difficult to speak to your customer care because it never landed to customer care executive. Today again i called many times but fortunately spoke with customer representative Mr Sunny and wanted to speak to any senior...

Similar to many other complaints here, my sleepwell mattress started swelling up at many places and i placed a request for replacement under warranty.
Initially they were so professional that i felt like a privileged CUSTOMER of sleepwell, but didn't know this is a deliberate propaganda by them to just trap CUSTOMERs and never resolve their issue in the name of warranty.

They will send an inspection team who will...

I had problems with all my 3 sleepwell mattress. When i placed a complaint that my warranty is still active. They sent an inspection team. It has been 4months since the inspection and they promised to replace the matress but there is no response.
I have mailed several times to [protected]@ sheelafoam .com but they do not follow up.
I don't know whether this is a fraud company?...

I have purchased the subject bed during 2019 and the same is now lowered by 2 inches when you sleep....

The initial complaint has be registered on 5th of november and i was told that complaint number will be sent to phone with in 24 hrs but i havent received.After trying to make multiple cals, finally my cal has been attended on 10th of november and complaint number has been provided. and was asked to call after one day so that the associate contact details will be provided.

Since 3 days i.e from 11-13th(i.e today ) i tried reaching...

Hi,

My replaced mattress has reproduced sagging again. I would request for inspection followed up with return and refund.
I cannot keep reaching out customer care all the time and keep on going through this hassle. I have tried to call number and send emails at [protected]@sheelafoam.com number of times to the customer care number and no response

Thanks
Shafqat
[protected]@gmail.com...

Mattress shape change with in one year.
Sleepwell is not given any answer
[protected]...

Shape changed within 1 months
1 year warranty

Suratgarh Rajsthan
[protected]...

We had purchased the mattress from Sleepwell in the month of Nov, 2019. This mattress developed bubbling in the mattress, which was registered with company in the month of Feb, 20. company replaced the mattress in the month of Mar, 20.

The same problem was again observed in the month of Sep, 20. The complaint was registered with company, they deputed their representative to visit our place. He visited and then company did not...