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Sleepwell Complaints & Reviews

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Updated: May 6, 2025

Complaints 377

Resolved

54

Unresolved

323

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

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Sleepwell reviews & complaints page 8

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Sleepwell sold me a mattress which is now claimed as a faulty product from their own company executives, it's sold to.me for 43000 rs and it developed issues in 6 months. Gave back lain and back issues to my grandparents who had to sleep on the floor for 2 months because of the fantastic service from sleepwell .in lockdown these guys say that the mattress is not being delivered as the logistics is not working . No one listens to the issue,...

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Address: Flat No 42A LIG FLATS MADHUBAN ENCLAVE, Madipur near Madipur Metro Station

Using the mattress has developed back ache problems for me. when I was ordering this mattress I was told that this is good for people having cervical problems...but I think problem has increased...I had to sleep on my sofa or in other room...to bet better comfort...pls look into and replace the mattress with a better one..even with a cheaper one...I need comfort for hwih I paid but I am getting pain only...

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Address: M.L. Wangnoo, Plot no. 99, Sector 24, Pradhikaran, Nigdi, Pune - 411044

Complaint No. 175943 has been inspected. Thanks for your kind support. Your complaint has been found genuine. The back end team will get in touch with you within 24 hrs for resolution.
For tracking details, please click here : http://portal.greatplus.com/complaint-module?compId=175943
Sleepwell

Firther to above communication may I submitt that owing my illness I was unable to persue the matter further. Now that...

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Address: D-22, panigaon enclave near ,panigaon masjid, Indira Nagar,Lucknow

The Sleepwell durafirm plus mattress delivered to us is not looking new.Its sides are scratched, threads are coming out from many areas, its looking like a used one.Not satisfied with the product.Already mailed about it on 12 aprill 2021, complaint about it for about 5-7 times but no response from your side.Waiting for the response from a very long time.Pls take imidiate action on it....

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Address: House no 928P, Sector 26 Panchkula Haryana

This is in regards to poor quality of the product . as brand is giving lifetime guarantee of the product that it will not suppressed, But within first year pasting (cloth will separate from foam) not work and wthin 3 years it got suppressed . we have made the complaint to dealer from there we have purchased but they said we need to raise the complaint to brand with the guarantee card . Unfortunately we have lost both guarantee card and bill...

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Address: B1-92,Dwarkadheesh Aravali Heights,Dharuhera,Distt. Rewari (Haryana) 123106

Dear Sir/Madam,
I bought 2 pair of Mattresses in December Month with one year warranty. But these all are suppressed within 3 months.
So I requested to you for replacement of those sets.

Address:-
B1-92, Dwarkadheesh Aravali Heights, Dharuhera, Distt. Rewari (Haryana)
123106

I attached Bill of 1 set. So please check and let me know when these are replaced.

Thank you,...

+1 photos

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We bought sleep well Matress on Feb 2021..After one month threads are overcoming from top side..At same we have 5 years warranty and we contact the sleepwell matters in tiruchy they told complaint in the complaint box so please proceed as soon as...

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Address: Flat No 407, A-block, Ashiana Greenwood, Near Shooting Range, Jagatpura, Jaipur rajasthan

Dear Sir/Madam,

I have purchased Sleepwell Spin Tech Air Luxury Mattress 78x32 as on 29.07.2018 from JDS Vaibhav. The mattress was up in the middle. Therefore, we unable to sleep properly.

Please do the needful at earliest.

Regards

Shrawan Kumar Meena
Mob no. [protected]...

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Address: Rishi Nagar Rani Bagh

I m purchasing a new matter in the month of Feb end 2020 after lockdown is start . And at the time of purchasing a matter shivaji park branch shifted in other place so many contact customer care not responding that for file a complaint .after that one year is completed and company told me only 80% value given and choose a new matters . Request you to kindly replace the matters and given a new model...

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Address: F4, Mehta chambers, Purshottham Niwas, Dabhade Ali,Talegaon dabhade ,pin-410506, maharashtra

I have taken mattress from a dealer, since June and from 1 month o[censored]se the mattress go air trap in it, it's about 2 mattress...I m taking follow up since August till date no issue solve... In this complain, dealer has done mistake in my contact - it's-[protected]/[protected]...

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Hi
I bought a sleepwell back support mattress spinetech 10 days back. We bought it based on the features printed on the mattress price tag sheet and warranty sheet. As per the company claim it says that it has High resiliance layer for comfort but in a week usage I found my back muscles paining. It is not at all comfortable for body in sleeping posture. This is the reaction of all my family members.
Secondly the company claims...

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Address: house no 496, Datta Colony, Assandh Road, Panipat

The cushion do not hold it's firmness anymore. I bought 2 cushions, one is still firm, other has lost it's comfort.

Previous complaint submitted few days 171234 has no response and is not trackable over Internet. Status just keeps loading...

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Address: Bulandshahr

Sir
I would like to inform you that myself complaint no 164723 regarding delivery of matress not resolved.

I want to know its exact status of complain because i am not getting satisfactiory reply from your end over contact no as well mails.

Thanking you
Nitin kumar sharma...

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Worst customer care and policies that I have come across. Please don't buy from sleepwell since the policy they have is no use for warranty. I have purshased the mattress at 22K in 2018 and still under warranty and since a replacement is needed they are asking to pay 27K to get new product.

Better to go for some other company to save cost....

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Hi team,
I have raised an multiple complaints from last two years but no body is taking responsibility of my issue.my all family members are sufferings from bank pain due to this fault matters which delivered to me.
I have raised an complaint again on 1st march with complaint no 170052 and finally service person visited my home and he also found that the mattress has slots issue and he said it's a manufacturing defects and...

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Mattress is having a big needle protruding from the mattress and it's about 3-4 inches long....

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Complaint number 164822 of 17th Jan not yet resolved. Matress replacement still.pending...

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Address: Roopnagar Colony, Kota road hathras

I buy a new Sleepwell mattress and after a 2-month mattress damaged
mobile number- [protected], [protected]
please resolve my problem....

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On 03-rd Feb 2021 payment done for replacement mattress and frim sleepwell customer care I got information within 7 days from the payment date replacement mattress will be received
But still I have not received until 14-Dec-21
No information from Sleepwell regarding delay
Pls check and update ..

Details:

Complaint Number
162936
Complaint Date
[protected]:03 am
Customer...

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Address: MB-81, Street no-5

Dear Concern,

Till I have not received my mattress and also not received any call from your department. I am continuously calling at your customer care but is ready to give exact answer that when I am going to receive mattresses.
Please revert earliest. My family is facing problem of back ache because of bad mattresses....

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