Sleepwell Complaints & Reviews

I had raised a complaint (Sleepwell complaint no. 178235) for degradation/crumbling of my 4 sleepwell mattresses. Mr. Jitender Kumar was assigned for inspection. I received a message from him asking for photos as he will not be able to visit. I had shared the photos of 1 damaged mattress and told him that I have the same problem with the rest of the mattresses as well. I asked him to let me know if I need to share the photos from all the mattresses. He didn't respond at all. This is highly unprofessional. I have attached the snapshots of the conversation along with this complaint. Also the complaint got closed quoting there is no damage to the mattress and the complaint is not genuine! This is totally unacceptable. I had shared bills as well with Mr. Jitender and also attaching the same over here as well. The mattresses are just 2 years old and are in bad shape. Please note the warranty description on the website says clearly that crumbling of mattresses will be claimed. I have attached the snapshot of the same from their website here as well. I have shared emails to the customer care and their responses as well in the attachments.

Sleepwell sold me a mattress which is now claimed as a faulty product from their own company executives, it's sold to.me for 43000 rs and it developed issues in 6 months. Gave back lain and back issues to my grandparents who had to sleep on the floor for 2 months because of the fantastic service from sleepwell .in lockdown these guys say that the mattress is not being delivered as the logistics is not working . No one listens to the issue, no one cares . Fraud company, fraud products, gives only excuses.

Using the mattress has developed back ache problems for me. when I was ordering this mattress I was told that this is good for people having cervical problems...but I think problem has increased...I had to sleep on my sofa or in other room...to bet better comfort...pls look into and replace the mattress with a better one..even with a cheaper one...I need comfort for hwih I paid but I am getting pain only

Complaint No. 175943 has been inspected. Thanks for your kind support. Your complaint has been found genuine. The back end team will get in touch with you within 24 hrs for resolution.
For tracking details, please click here : http://portal.greatplus.com/complaint-module?compId=175943
Sleepwell

Firther to above communication may I submitt that owing my illness I was unable to persue the matter further. Now that I have recobered from my illness I would request based on my earlier complaint number 175943, the matter may be resolved at your earliet.
Being sure of the reputation and name n fame of your, i am sure that full justice is done to me by replacing the matteresd that i presume is no more in production may because of its design fault.
Waiting for your suitable action.
My details are:
Name: Makhan Lal Wangnoo.
Mob. No.: [protected].
Mail I/D: [protected]@yahoo.com
Dealer: M/S Gokul Furnitures,
Nigdi, Pune - 411044.
(Photo not getting downloaded as notified that file is more than 30 mb size pl refer to earlier photos already with you before your having certified my complaint as genuine after your formalities were over).

The Sleepwell durafirm plus mattress delivered to us is not looking new.Its sides are scratched, threads are coming out from many areas, its looking like a used one.Not satisfied with the product.Already mailed about it on 12 aprill 2021, complaint about it for about 5-7 times but no response from your side.Waiting for the response from a very long time.Pls take imidiate action on it.

This is in regards to poor quality of the product . as brand is giving lifetime guarantee of the product that it will not suppressed, But within first year pasting (cloth will separate from foam) not work and wthin 3 years it got suppressed . we have made the complaint to dealer from there we have purchased but they said we need to raise the complaint to brand with the guarantee card . Unfortunately we have lost both guarantee card and bill in the time shifting our home . we need to take action Please look into this matter on immediate basis
we believe in brand and hope to get positive reply

we have purchased from Agarwal Furnitures Sector 17 Panchkula

Dear Sir/Madam,
I bought 2 pair of Mattresses in December Month with one year warranty. But these all are suppressed within 3 months.
So I requested to you for replacement of those sets.

Address:-
B1-92, Dwarkadheesh Aravali Heights, Dharuhera, Distt. Rewari (Haryana)
123106

I attached Bill of 1 set. So please check and let me know when these are replaced.

Thank you,

Regards,
Lalit Sharma
[protected]

We bought sleep well Matress on Feb 2021..After one month threads are overcoming from top side..At same we have 5 years warranty and we contact the sleepwell matters in tiruchy they told complaint in the complaint box so please proceed as soon as

Dear Sir/Madam,

I have purchased Sleepwell Spin Tech Air Luxury Mattress 78x32 as on 29.07.2018 from JDS Vaibhav. The mattress was up in the middle. Therefore, we unable to sleep properly.

Please do the needful at earliest.

Regards

Shrawan Kumar Meena
Mob no. [protected]

I m purchasing a new matter in the month of Feb end 2020 after lockdown is start . And at the time of purchasing a matter shivaji park branch shifted in other place so many contact customer care not responding that for file a complaint .after that one year is completed and company told me only 80% value given and choose a new matters . Request you to kindly replace the matters and given a new model

I have taken mattress from a dealer, since June and from 1 month o[censored]se the mattress go air trap in it, it's about 2 mattress...I m taking follow up since August till date no issue solve... In this complain, dealer has done mistake in my contact - it's-[protected]/[protected]

Hi
I bought a sleepwell back support mattress spinetech 10 days back. We bought it based on the features printed on the mattress price tag sheet and warranty sheet. As per the company claim it says that it has High resiliance layer for comfort but in a week usage I found my back muscles paining. It is not at all comfortable for body in sleeping posture. This is the reaction of all my family members.
Secondly the company claims that it has airmesh Fabric for Breathability. But the fact is that within 15 mins after going on the mattress our body can feel the heat released by the mattresses. It becomes hot.
As it was told and mentioned also that it has aerofirm layer for support and rebounded layer, I would like to just tell out experience that it is so hard that the top layer does not take the shape of the body. As if I am sleeping on a hard surface. So it's a false claim that the top memory foam layer take the shape of the back.
Now I have stopped sleeping on the mattress in fear of getting sick.
I request you to sort out my complaints or refund money. It is just lying on my house occupying one bed. Whenever I see it feel cheated.
When I am sending mail to customers care, their response is really horrible as if they just want to sell the product by making false claim and then sleep well.
I would like to know consumer can't get justice if they fall in prey of the seller false claim

The cushion do not hold it's firmness anymore. I bought 2 cushions, one is still firm, other has lost it's comfort.

Previous complaint submitted few days 171234 has no response and is not trackable over Internet. Status just keeps loading

Sir
I would like to inform you that myself complaint no 164723 regarding delivery of matress not resolved.

I want to know its exact status of complain because i am not getting satisfactiory reply from your end over contact no as well mails.

Thanking you
Nitin kumar sharma

Worst customer care and policies that I have come across. Please don't buy from sleepwell since the policy they have is no use for warranty. I have purshased the mattress at 22K in 2018 and still under warranty and since a replacement is needed they are asking to pay 27K to get new product.

Better to go for some other company to save cost.

Hi team,
I have raised an multiple complaints from last two years but no body is taking responsibility of my issue.my all family members are sufferings from bank pain due to this fault matters which delivered to me.
I have raised an complaint again on 1st march with complaint no 170052 and finally service person visited my home and he also found that the mattress has slots issue and he said it's a manufacturing defects and every try to call customer to get an update but they said they have arranged the call with maneger but still did get any response.

Please take appropriate actions on priority otherwise I will escalate it higher management of sleepewell company.
Kindly do needful action and provide be your update ASAP.

Mattress is having a big needle protruding from the mattress and it's about 3-4 inches long.

Complaint number 164822 of 17th Jan not yet resolved. Matress replacement still.pending

I buy a new Sleepwell mattress and after a 2-month mattress damaged
mobile number- [protected], [protected]
please resolve my problem.

On 03-rd Feb 2021 payment done for replacement mattress and frim sleepwell customer care I got information within 7 days from the payment date replacement mattress will be received
But still I have not received until 14-Dec-21
No information from Sleepwell regarding delay
Pls check and update ..

Details:

Complaint Number
162936
Complaint Date
[protected]:03 am
Customer Name
UMA SHANKAR

Time Status
[protected]:17 pm Shipped
[protected]:15 pm Invoiced
[protected]:15 pm Order placed
[protected]:48 am Payment link sent for differential amount
[protected]:59 am Complaint Settled - Product will be Upgraded
[protected]:30 pm Inspection Completed. Complaint found Genuine
[protected]:16 pm Allocated for inspection
[protected]:03 am Complaint Registered