Smytten Complaints & Reviews

My smytten order is not yet delivered and I've already paid for it they're least bothered to respond to my mails
Order name: HARSHINI MOHAN
ORDER NUMBER:8692445

Smytten is a very unorganized company with no mobile number for queries and no reply by mail will be received. By mistake, I entered the wrong mobile number that's why I did not. received my order due to which delivery boy went back but did not handover the order to me. I did not. recieved order yet and trying to contact smytten again and again.

I have placed an order on 25 Feb at 06:55 AM . Today is 5th March but package has not shipped yet, I have emailed them three times but not getting satisfactory reply.

I can't receive my product and they show me it was delivered on 28 feb and they show me it was delivered on 3 march but i didn't receive i want to refund my amount

I ordered few items from shop section and there were good discounts on products. One product from colobar had an additional 15% discount which was supposed to be auto applied on cart. But when i confirmed the order i noticed the discount was not applied.

This so called Smytten isn't actually doing it's job like the name it has got! I've been waiting for their update since the very first day i placed my order just to end up seeing that the actual estimated delivery date had been already dead and gone for more than a number of days(the estimated delivery date was 26'th and i saw this update on 28'th)! Which means, it won't be delivered obviously!!! Plus, when i tried ordering again, it suddenly showed that they don't deliver to my pincode!!! ### site to shop on!

Smytten has not resolved my issue satisfactorily. They claim to have called me, but have NOT.

Left feeling deceived.

I ordered 10 product on 14 February prepaid and its been week i did not received my product also my order come near my location and after that they returned product without my acknowledge also did not contact me. so solve this problem or give my paid back

I ordered a product on 11th feb but it's not come to me yet please send me my product

I ordered few trial products from smytten app thus did the online payment of rs.258 but after payment there is no response and order details are not provided. The payment was successful but there is no single order detail or anything regarding payment. My amount was deducted from my side. I tried calling them but they are not available. I also tried contacting them through mail and sent them an email at [protected]@smytten.com but they there is no response from their side.

Hello Sir/Madam,

I am not happy with my order.
I had ordered from Smytten and availed 6 free trial points but out of which only the gift item is sent correctly and the other items had not been ordered, really not happy with the service.
The list of the things which i did not order.

1 Plum body mist
2 Plum brighten up face scrub
3 Plum sheer matte day cream
4 m caffeine coffee scalp scrub
5 Dot & key night gel

My Actual order is

1 Instaglow Almond Complexion Pack just herbs
2 Lemon Cypress Japanese mint active silver ion deodrant seer secrets
3 La grace EDP fragrance and beyond
4 Peach lip scrub just herbs
5 Smytten scrunchie teal blue
6 Gloss me nail colour shade no 15 miss nails
Please arrange the return for this & i would need the product that i had ordered and paid for.

Kindly consider this as urgent and do the needful.

I also tried to submit order query but couldn't submit.

Regards,
Prapti

I ordered few trial products from smytten app thus did the online payment of rs.258 but after payment there is no response and order details are not provided. The payment was successful but there is no single order detail or anything regarding payment. My amount was deducted from my side. I tried calling them but they are not available. I also tried contacting them through mail and sent them an email at [protected]@smytten.com but they there is no response from their side. Pathetic service.

I ordered and paid for a product on 3rd February, 2023. The date of delivery was 9th February, but the package still hasnt arrived. It shows that the package is stuck in a place near me, but I have received no update from customer care explaining the situation. There also is no number to call. I've sent a mail to them, but have received no response. I do not even have a way of getting a refund.

My products are missing from the order I placed. I ordered two products and both are missing. I'd ordered trial along with the products from shop section. I got the trial pack but not the shop one. I'm writing emails since two days but the smyttem customer care services seems to put the blame on me instead of contacting the delivery partner and where the product was actually packed. I want them to take the matter seriously as my money is not growing on trees, it's a hard earned money. If they cannot provide me the products then they should give me the refund. I'm not going to use this app and also suggesting everyone to be aware of such fraud company.

I had placed an order on the shopping section for full product( not trial) one product was missing in the order i received for which i had paid.
After raising the complaint as well the team refused to agree.
Very poor customer sevice on cheating the customer for not delivering for what was paid

I had ordered a luxury set of ital veloce pack of 3 perfumes with the order id #2691410 but a pack of only 2 perfumes was delivered to me.
I had raised a querry below my shop order with the ticket id 254658 still im unable to get any information.

Hi,

details of order-

Your order ID: #2690125
Date of Order: 25/01/2023
Item:
A2 Desi Cow Ghee
Brand:
Vediko Origins

the offer was "Buy 2 Get 1 Free" . check the image attached with this complaint for proof. but I did not get a free product.

Hi,

My product order ID-#2690125
Item:
A2 Desi Cow Ghee
Brand:
Vediko Origins
Date of product purchase- 25/01/2023

Detail complaint-
As shown in Smytten App, the offer was "Buy 2 get 1 Free". so I ordered the 2 item of it and as per promise, they would have given me third same item as a free. but, this could not happened. I only got 2 item and third free item is not delivered .

I have attached the photo of the proof that I got after placing the order. they have clearly mentioned "Buy 2 get 1 Free".

What is this man
It's showing on the track record that consignee refuse to accept/ order cancelled
How irresponsible is this
Can you guyz please be professional how should I contact you I have done the payment and this is my first time with this website and very irresponsible behaviour from your side
.have contacted to the courier person of my area there is no such delivery your site is showing fake track record
I just need my money back
Trial order 8160188

Hello,
My order no. 8051124 was delivered today evening i.e on 23.01.2023..Before delivery, since I had meeting I had detailed about the location to the concerned delivery person before heading to the meeting. The concerned delivery person Mr Appasaheb Naik (Phone No. [protected]) came to office yelled at me very rudely and loudly stating that why cant I pick his call. I tried telling him I was busy in meeting and phone was not with me. He could not even wait for a minute started shouting at me infront of everyone at my office. This is truely unprofessional leading to negative impression about me. I was totally disappointed.. I believe the brand should take necessary action against this.