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Smytten Complaints & Reviews

smytten.com
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Updated: Jan 6, 2026
Complaints 821
Resolved
30
Unresolved
791
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 12

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P
P. N. Sahithi
Dec 15, 2022
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Hi, , I have placed the order on 4th December and my order delivery date is 11th December but after shipping to my location they have extended the delivery date to 13th December, but I haven't received my order yet, , I already paid the amount through online, , can you please resolve my problem?? I also mailed to smytten mail id but they didn't responded..
Thank you
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    A
    azzuuu
    Dec 14, 2022
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    I have ordered my product on 06 dec and it’s been 10 days since then but I haven’t received my order yet or any information regarding My order #7425587 Payment also paid
    Smytten customer support has been notified about the posted complaint.
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      A
      azzuuu
      Dec 14, 2022
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      I have ordered my product on 06 dec and it’s been 10 days since then but I haven’t received my order yet or any information regarding My order #7425587 Payment also paid
      Contact details
      Name: Mohd Azam
      contact : [protected]
      email : [protected]@gmail.com
      Smytten customer support has been notified about the posted complaint.
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        Z
        Zuzukhan
        Dec 12, 2022
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        Hey i would like you please check and pack the order number #2600050 as i need this before 15th December. Hoping for a positive response. Thank you ☺️
        Smytten customer support has been notified about the posted complaint.
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          A
          Ashan9546
          Dec 12, 2022
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          Address: ANM-39, Akashneem Marg, Gurgaon.
          Website: smytten.com/home

          I ordered from smytten but only received cheating and fraud. There was only one product of many which I ordered and the free gift I should have received was also wrong and small.When I complain they just give me a very very small portion of my money & said we solve the problem from ourside.
          There customer service just keep repeating itself and don’t listen to my complaints.
          I asked for there complain number but they didn’t provide any response.
          Smytten is very cheap and fraud company
          Smytten customer support has been notified about the posted complaint.
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            A
            Aadhi12
            Dec 10, 2022
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            Website: Smytten

            I have ordered *trial products with order I'd #7218003on 24th November 2022and cancelled the ordered on the same day. I paid through upi i.e., through my gpay account but my refund has not been credited yet.I have been waiting for more than 10 days for the refun
            Smytten customer support has been notified about the posted complaint.
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              R
              Reet05
              from New Delhi, Delhi
              Dec 7, 2022
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              Address: 39f, Akashneem Marg, DLF Phase 2

              I have ordered soaps, wetwipes, eyeshadows palette and foundation of swiss Beauty brand from smytten on 05-12-22. I recieved all products except foundation and when I raised the ticket regarding the same, they closed it saying insufficient information. Now thekr customer care number is not reachable. And no reply on email yet. How to get the missing item when no way to contact them or get it resolved.
              Smytten customer support has been notified about the posted complaint.
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                R
                Reet05
                from New Delhi, Delhi
                Dec 7, 2022
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                Address: 39f, Akashneem Marg, DLF Phase 2
                Website: Smytten.com

                I have recently made an order with smytten including eyeshadows palette, wetwipes, soaps and foundation. All items received but foundation is missing. I raised complaint through all but they closed it mentioning incomplete information. Now their customer care number is not reachable. How to reach them to get clarity on this.
                Smytten customer support has been notified about the posted complaint.
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                  J
                  Jaggu mhatre
                  from Mumbai, Maharashtra
                  Dec 5, 2022
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                  Address: Dahisar mumbai

                  My order no is 2587705.
                  I ordered 2 minimalist vitamin c serum from smytten but after 6 days I dlonly received one.
                  I mailed them but they said we couldn't find sufficient information so we're closing this.
                  The box ive received is small so it couldn't even fit 2 products.
                  There number does not exists.
                  Please take action on this as soon as possible so they can't scam with other people
                  Smytten customer support has been notified about the posted complaint.
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                    V
                    Vinita Vishwanath Chaugule
                    Dec 1, 2022
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                    I ordered few products from smytten shop section but my one product is missing from it
                    I have ordered a iba perfume
                    But i didn't got it delivered.
                    In my orders it is showing that the order is delivered but i didn't got it.
                    So complained on the app
                    They are showing that the complian is solved what a laiers
                    What a unprofessional service they give to coustomer and no response on the coustomers complain.
                    And i already paid for the product
                    Then so no product and respone
                    What a worst experience for the 2nd time on smytten
                    Smytten customer support has been notified about the posted complaint.
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                      D
                      Divya6290
                      from Udaipur, Rajasthan
                      Nov 28, 2022
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                      Address: Gurgaon

                      I have ordered cosmetics product worth rs 1256 from smytten which has free gift.
                      They shipped the free gift but the product for which I have paid 1256 is not even packed yet after 5 days.
                      I have mailed it to customer care but the customer care representative is giving different different logics. One is saying it's coming in one shipment, the other one said it's coming in two different shipment.
                      But on the app it's showing only confirmed status and not even packed after 5 days.
                      It's really disheartening to see my money wasting.
                      I am getting married in February and that's why I ordered all the branded product.
                      Please do needful in this regard.
                      Smytten customer support has been notified about the posted complaint.
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                        D
                        Deepikaitagi
                        Nov 24, 2022
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                        I have not received my order, but status is updated to delivered. 22 oct i have not received any call from delivery guy. How come he has delivered. I had raised query on the same day but i have received this response
                        " We apologize that we cannot help you in this case, As According to our Delivery Partner, The Order was delivered to you on 22/10/2022, If you have reached us out till 24/10/2022 we could have Resolved your issue for the order #2505492"
                        Smytten customer support has been notified about the posted complaint.
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                          S
                          samosa313
                          Nov 23, 2022
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                          Order never delivered after paying online beforehand. order number-2551320
                          Smytten customer support has been notified about the posted complaint.
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                            K
                            Kalyani Kapdi
                            Nov 23, 2022
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                            This is regarding my order 2510543 on smytten placed on 21st October 2021. 2 products in the order were wrongly delivered. After numerous mail exchanges finally they agreed to pick up the wrongly delivered products and provide refund. They did pick up the products but still waiting for refund.
                            Another order 2546828 placed on 13th November also had a wrong product. Contacted then 3 times with images of waybill and the product as requested bit each time they have the same automated message. Share images so we can resolve the issue. They don't really plan on resolving the problem I think.
                            Smytten customer support has been notified about the posted complaint.
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                              N
                              Nivedita Haryani
                              Nov 21, 2022
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                              Hi Team,

                              I have placed my order on Smytten on 4th Nov 2022 but still I have not received it.

                              The status of it has not changed since 9th Nov.

                              Sending emails to them and talking to the customer service executive has not helped at all.

                              Request you to fast track it and get me my order.

                              Thanks,
                              Nivedita
                              Smytten customer support has been notified about the posted complaint.
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                                V
                                Veenasn17
                                from chennai, Tamil Nadu
                                Nov 15, 2022
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                                I have order on November 7 by delivery date was on 14th November. Still today I have not received my order. They have statued as reattempt as per clients instructions. They have not call me or given any instructions. Kindly delivery my products or refund my amount.
                                Smytten customer support has been notified about the posted complaint.
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                                  A
                                  archana3996
                                  from Bardoli, Gujarat
                                  Nov 15, 2022
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                                  Address: ANM-39F, Akashneem Marg, DLF Phase -II, Gurgaon, Haryana -122002 IN, India.

                                  Order no:#6950958

                                  I ordered 6 trial product on 5 November prepaid and its been 2 week i did not received my product also my order come near my location and after that they returned product without my acknowledge also did not contact me and in tracking system they show that product returned as per client instruction. so solve this problem or give my paid back.
                                  Smytten customer support has been notified about the posted complaint.
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                                    D
                                    Danish peer
                                    from Handwara, Jammu and Kashmir
                                    Nov 15, 2022
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                                    Address: Handwara jammu and Kashmir
                                    Website: [email protected]

                                    My delivery date was on 13th November but still i haven't received my delivery order.
                                    Help plz
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                                      M
                                      Manasvi_singh
                                      from Karnal, Haryana
                                      Nov 12, 2022
                                      May 11, 2023
                                      This thread was updated on May 11, 2023
                                      Resolved
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                                      Resolved

                                      Website: Smytten

                                      Order id:6970856
                                      I ordered 7 products from smytten on 6 nov and it showed the products were shipped to my nearest location but still not delivered since 3 days now.. no contact no. Is available.
                                      Either deliver my order or give me refund
                                      Nov 12, 2022
                                      Complaint marked as Resolved 
                                      It got delivered
                                      Smytten customer support has been notified about the posted complaint.
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                                      I'm facing the same issue
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                                      This same happened with me can you please help me to solve it 🙏
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                                        N
                                        Namannn
                                        Nov 6, 2022
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                                        Order number - 6858713

                                        The phone number was mentioned wrong but how can anyone deliver the order to any random person at wrong address?
                                        The delivery guy just gave the order to a totally wrong address without checking.
                                        How does that work?

                                        I want my money back because it's your mistake that an order was delivered to wrong address.
                                        I want my refund or my ordered items
                                        Smytten customer support has been notified about the posted complaint.
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