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Smytten Complaints & Reviews

smytten.com
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Updated: Aug 19, 2025
Complaints 814
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30
Unresolved
784
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 15

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A
Aarti Chhabra
from Faridabad, Haryana
Aug 1, 2022
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Address: House Number 948, Sector-16

I just received a Cash on delivery parcel from Smytten...One article (Brillaire Toner) from my order is missing
Smytten customer support has been notified about the posted complaint.
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    A
    Anubha Bisht
    Aug 1, 2022
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    I have not received my refund yet return my money as soon as possible
    Smytten customer support has been notified about the posted complaint.
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      J
      june .s
      Aug 1, 2022
      Resolved
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      Resolved

      I got wrong products

      Website: Smytten

      I have ordered sage apocatherapy lipbalm, Votre eye cream, plum box

      But I have received mama Earth products 😑

      I emailed them so many times but still no response...
      +3 photos
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      P
      Paridhi Chauhan
      Jul 31, 2022
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      I have not received my order but it's showing delivered
      Smytten customer support has been notified about the posted complaint.
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        A
        Anuuuuuu
        from INDORE, Madhya Pradesh
        Jul 31, 2022
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        Address: India
        Website: Smytten

        I have placed my order on 9th july and it was showing to be delivered on 13th july .And that's i have placed my query also regarding my parcel is missing.But today is 31st july and yet i haven't received any message regarding this
        +1 photos
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          N
          Neeraja1969
          Jul 30, 2022
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          I have ordered many trials and shop orders from smytten. But suddenly I am getting this error message saying 'we are not serviceable to this pincode'. Why? Please help
          +1 photos
          Smytten customer support has been notified about the posted complaint.
          Jul 30, 2022
          Updated by Neeraja1969           Please help.

          Jul 30, 2022
          Updated by Neeraja1969           There is no update
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            P
            Paridhi Chauhan
            Jul 30, 2022
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            Want to know my order delivery time#5913217
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              A
              Anurupa Sarkar
              Jul 27, 2022
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              Address: Gurgaon

              I have seen the message of getting a free full size Facewash from the love co. if the order is given between 5-7 pm. I placed my order on the same date before 7 pm. But I didn't get any Facewash free with this trial kit. I want the Facewash or to get my money refunded by returning the product.
              Smytten customer support has been notified about the posted complaint.
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                R
                Ritu Saraswat
                Jul 26, 2022
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                Address: 703 Rome tower Ganpati world tdi city Fatehabad Road Agra Uttar Pradesh India

                I haven't received any product from Smytten yet please check and help me with this.
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                  P
                  pr m
                  Jul 25, 2022
                  Resolved
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                  Resolved

                  This is regarding my order number 2377110 for 4 products. I received only 3 products. 1 product ( specialist serum starter pack) is missing.
                  I am a vlogger and I always make package opening videos and review products.
                  I have the package opening video for this too.

                  Please don't cheat customers like this.

                  I need my missing order ASAP.
                  Or refund my amount.
                  Aug 26, 2022
                  Complaint marked as Resolved 
                  Smytten customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 25, 2022
                  Smytten Customer Care's response                   Hello,

                  We would like to request you to share all the details via mail at [protected]@smytten.com so that we can check and resolve your concern.
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                    B
                    Bachhhu
                    from Kolkata, West Bengal
                    Jul 24, 2022
                    Resolved
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                    Resolved

                    I had ordered trial products from smytten on 17.07.22
                    Order id - 5844723
                    It was scheduled to be delivered by 23.07.2022. But yet it had not delivered...
                    I am very much hopeless and disappointed..kindly deliver my products or send me the refund amount as soon as possible
                    +1 photos
                    Sep 5, 2022
                    Complaint marked as Resolved 
                    Smytten customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 25, 2022
                    Smytten Customer Care's response                     Hello,

                    We would like to inform you that the order is already delivered to you, kindly check with the same.
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                      A
                      AnshuRai17
                      from Bhopal, Madhya Pradesh
                      Jul 23, 2022
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                      I ordered Minimalist products from your app with order number - 2370295.

                      Out of the three products I ordered, I recieved only two and placed a "Missing Product Query with Ticket Number 178419" for the product which was missing from the parcel.

                      The missing product - Minimalist Vitamin C under the order number 2370295 against which the ticket raised 178419 today, stands resolved however, no one from your team has reached out to me, nor have I received any communication through email, message or through any medium. Lastly, I haven't received my refund for the product which was not delivered to me from smytten app.

                      Please resolve this at the earliest.

                      I intend on taking legal actions if the complain goes unresolved or unattended the way the ticket raised for it has gone.

                      I have attached the screenshot for further reference.
                      +1 photos
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                        A
                        aathira chandrasekhar
                        Jul 22, 2022
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                        I have received a damaged product how irresponsible of the oacker a glass candle is packed without any bubble wrap.
                        +1 photos
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                          S
                          ShubhangiDeshmukh
                          from Pune, Maharashtra
                          Jul 19, 2022
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                          I have placed order on Smytten on 9 July and today it is 19th July I yet not receive my order. I made payment online already. They are displaying order expected to be delivered by 14th July. They do not have any proper customer care number.
                          Smytten customer support has been notified about the posted complaint.
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                            A
                            archnachauhan
                            from Ahmedabad, Gujarat
                            Jul 16, 2022
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                            My order number is 2338653. I made order on 2wnd june, 22 and today is 16th july, 22. I still not received my product. Help me to get my product ASAP or refund my money backzu
                            Smytten customer support has been notified about the posted complaint.
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                              M
                              Mmd12
                              Jul 15, 2022
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                              Smytten Not serviceable to my pin code 411014

                              411014 - Kharadi

                              This is a part of Pune city, still the products are not serviceable to my area
                              I was trying to order with this pin-code, app is not allowing me to do so

                              can you please help me with this, I want to order from smytten

                              Thanks...
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                              K
                              Komal Tadka
                              from Mumbai, Maharashtra
                              Jul 15, 2022
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                              My order no. 5783445.
                              I received a message yesterday saying my order was delivered when I was not home. I didn't get any call from the delivery boy or any of my neighbours saying they received the parcel. I don't know where my parcel is now. I came home and ask my neighbours and watchman, but no-one received any parcel. I didn't expect smytten to be such a fraud. And they are not even replying to my emails. I just want my money back.
                              Smytten customer support has been notified about the posted complaint.
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                                T
                                Tanushree5
                                from Mumbai, Maharashtra
                                Jul 14, 2022
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                                Address: Gurgaon

                                Product is defective and doesn't start at all. I would like to return this order. But customer care team keeps responding with,
                                "Thankyou for connecting with us. We got your complaint request raised by you regarding order. Our backend team is looking into your matter kindly give us 48 to 72 hours and we will get back to you with a resolution."

                                [protected]@symtten.com is the only id from which getting these response.

                                [protected]@symtten.com and [protected]@symtten.com inbox is full hence mail is not getting delivered.

                                Please help to provide a resolution.
                                Smytten customer support has been notified about the posted complaint.
                                Jul 14, 2022
                                Updated by Tanushree5                                 Invoice copy

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                                  N
                                  Nitha Kamalan
                                  Jul 13, 2022
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                                  Address: Mekkumkara House Ashokapuram PO Kodikuthamala Aluva Ernakulam

                                  My order id is #5748794.I have ordered the item on 5th july.But the order not yet reached. While checking through track package it showing as ON HOLD DESTINATION UNABLE TO RECEIVE.
                                  Can you please solve this issue as soon as possible.This is a paid order.
                                  +2 photos
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                                    K
                                    Krutika Potdar
                                    Jul 11, 2022
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                                    Address: A205, Uptown Avenue, Sainagar road, behind Karnala Sports Academy, Old Panvel.

                                    I placed an prepaid order on 3rd July, which was shipped the very next day according to the app notification. Order was supposed to reach on 9th July, still haven't received.
                                    Smytten customer support has been notified about the posted complaint.
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