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Smytten Complaints & Reviews

smytten.com
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Updated: Aug 19, 2025
Complaints 814
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30
Unresolved
784
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 19

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A
Anagha thool
May 18, 2022
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Website: [email protected]

I donot receive my order ..my order id is #5032527...i placed my order on 10 may ..and expected date of delivery is 16 may ...now its 18 may i still not receive my order ...tracking shows that order is shipped ..but not deliver yet...please deliver my order as soon as possible otherwise refund my money ...this is very disappointing 😔 ...seriously look into these matter
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    P
    Priyanka Rajgor
    May 18, 2022
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    I ordered trial products on 26 April and still not received the delivery. The delivery partner has updated comments that user denied the delivery which is completely fake. I am writing them since 1st may to resolve this and they are just escalating the issue without any resolution to it. I asked for refund but no response from their [protected]@smytten team from then onwards. Kindly help
    +1 photos
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      S
      Supriya_ tresna09
      May 17, 2022
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      Address: No. 14 Perumal Kovil street, Jayaram Nagar, Pattabiram

      I have order some products from smytten but they haven't delivered yet. My order #4999996. Kindly refund or deliver my order. I have more orders to place.
      Smytten customer support has been notified about the posted complaint.
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        S
        Shuchi_Garg
        May 17, 2022
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        Resolved

        I had placed trial order no. 4714734 on Apr 07, 2022.
        It's been more than a month but the order is not delivered yet. Order is paid already.
        No option for cancellation available
        The expected delivery date each time is moved ahead...
        I really don't understand what's wrong with it.

        Customer care number [protected] is useless. No one picks up call ever.

        On mail id [protected]@smytten.com, each time they send automated replies.

        No one order cancellation, no refund, not even order delivery. Completely stuck.

        Please look into this
        Mar 28, 2023
        Complaint marked as Resolved 
        Issue got resolved
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          S
          Souromita Roy
          May 16, 2022
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          It's been really long since i ordered products from the company but didn't get the delivery yet. It was showing different dates of delivery which time and again got delayed to 16th May as the delivery date for now. It's too long to wait and didn't receive the products which is so annoying.
          'Its now showing - area unserviceable.
          How pathetic is that? The management. Get it delivered ASAP.
          +2 photos
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            M
            M. Lavanya
            May 15, 2022
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            I have not received any update regarding ny trail order as it's been quite a while I have placed the order. After sending multiple emails I didn't receive any response yet.
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              B
              blah blahblahblah blah blah
              May 14, 2022
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              I ordered trials from the app. the money is deducted. I got a delivery ID which now shows that the order was delivered, but I did not receive it. I live in a society no one has entered the society from the company. I gave them a mail, contacted them, they did answer the call and no reply received on the mail. This is a SCAM. It is taking advantage of the brand names like mama earth, wow etc. It's totally fake. Neither received the order nor refund and no reply from the organisation.
              PLEASE HELP ME OUT WITH THE ORDER @smytten. NOT HAPPY WITH THE SERVICES.
              DELIVER MY ORDER OR REFUND THE MONEY.
              Order ID- #SM5014319
              Smytten customer support has been notified about the posted complaint.
              May 14, 2022
              Updated by blah blahblahblah blah blah               Correction- They did not answer the call**
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                K
                KASHISH Lund
                from Ahmedabad, Gujarat
                May 14, 2022
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                Address: 106) Maharathi society, sardarnagar

                My Smytten Order no. #4945225 is Not delievered what is The issue Refund my money Or deliver my Products
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                  D
                  dkrishnachaitanya
                  from HYDERABAD, Andhra Pradesh
                  May 13, 2022
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                  Address: Hyderbad

                  I have placed order on smytten app almost a month back but it is not delivered yet. i have mailed them several times but no response from customer care as well. worst app.
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                    B
                    Bhagyashree Chavan
                    May 13, 2022
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                    Address: Kon gaon

                    Hello sir/ madam

                    I was placed my order on 24 April & Today's date are 13 may 20 day's passed away but u do not deliver my order .no one call me forever my order I want answer when you deliver my order otherwise cancel my order .
                    Show quoted text
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                      B
                      Bhagyashree Chavan
                      May 13, 2022
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                      Address: Kon gaon

                      Hello sir/ madam

                      I was placed my order on 24 April & Today's date are 13may 20 day's passed away but u do not deliver my order .no one call me forever my order I want answer when you deliver my order otherwise cancel my order .
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                        J
                        Jiya.xoxo
                        from Patna, Bihar
                        May 13, 2022
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                        I cancelled my order within an hour after placing it but did not receive the refund yet. I'm insecure about my amount if I'll get my refund or not so kindly resolve the issue, screenshot attached.
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                          D
                          Daksha Bhandari
                          May 12, 2022
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                          Plss it is my request that it is showing that product is delivered but I have not received my order on delivery address. I have paid online I am afraid that i have paid but didn't get delivery of product
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                            I
                            Izra Affu
                            from Hyderabad, Andhra Pradesh
                            May 12, 2022
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                            Address: Mumtaz colony , Santosh nagar, 17-1-182/D/1, near al safa crida road, 17-1-182/D/1, near al safa crida road, 17-1-182/D/1, near al safa crida road, 17
                            Website: Smytten

                            I have ordered pink foundary wrinkle reduction cream which was of 4 trail point but recive moms co which is of 1 trail point that too broken bottle without cap. I tried to email them a lot but there is no response My order no is - #4944000 and complain ticket no is - 128936
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                              A
                              anit dey
                              May 11, 2022
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                              Hi,

                              The order has not been delivered yet to my address, although the status is showing already delivered on 11th May, 2022 and also from the courier partner I have received the same message of delivery completion.
                              I have not received any such orders today, check with your courier partner otherwise refund the money

                              Regards
                              Sweta Saha
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                                R
                                Ridhi tanwani
                                May 11, 2022
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                                Hey m ridhi I have order m caffeine detan kit worth rs795.. I have not received till now I only recvd free product not a main product of 795rs.. my order no is 2273045.. I want my refund or I want my products to be delivered asap.. and I got this msg Your Smytten Order #2273045 is confirmed! However there is slight delay in dispatch due to high order volumes. Rest assured, you will be regularly updated.
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                                  T
                                  Tanisha Shah
                                  May 11, 2022
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                                  My order ID is 4896800.My original delivery date was 4th may 2022.the app is showing delivery date as 8th May where as today is 11th may.I also contacted the courier company and tracked the order.it gets delayed by one day everyday.still I haven't received my order.Please look into it and tell me the final delivery date.the parcel has reached Bhandup which is 15 min away from my pincode.The smytten customer care number is invalid and there is no reply of mails I sent.
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                                    K
                                    Krutha b
                                    May 11, 2022
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                                    I placed my order on 26 April and today is 11 may it almost 15 days and still I haven't received my parcel and in the delivery it is showing 7 may and there is no update after that, i think it is ur strategy ur providing to the customer for cheating like this ur sick 😡😡😡😡😡😡
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                                      A
                                      Anonymous1257899
                                      from Ahmedabad, Gujarat
                                      May 10, 2022
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                                      Address: Mumbai

                                      I ordered this before 15 days but it is not delivered yet
                                      Delivery date keeps on changing to the next day everyday
                                      Customer care number is not working it always shows busy and gets disconnected after a minute or 2
                                      I emailed this issue many a times but they are not responding to that too
                                      Pathetic app to spoil your money
                                      Don't use this app
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                                        R
                                        Rinsha
                                        from Bengaluru, Karnataka
                                        May 10, 2022
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                                        Hi team. I ordered trials from smytten and got the package two days before. But didn't receive all the products. The trials were 6 + 1 free gift. But I received only three products where is are the other four. But when I track the order status it's says it's delivered. What is behavior 🤷‍♀

                                        Please don't cheat the customer by taking their money and not sending the products.

                                        Please refund back the money or else send those products.

                                        If you guys can't do these things too. Then I will illegally work on it.

                                        Order (TRIAL) :#4953386

                                        So make sure you do something for it!
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