Snapdeal.com Complaints & Reviews

Dear team,

I have ordered an nike shoes worth rs.2500 on snapdeal, since they have mentioned as genuine products only snap deals with but i have been received an fake product also i am asking snapdeal to refund but customer care team is not responding i need my full amount to be refunded.

Also i contacted them via twitter and email no response from snapdeal, they simply telling they tried to contact me but no single call has been received yet bogus site

I have been trying to contact a snapdeal customer care executive but unable to do so even with their customer care number. I ordered a red dead redemption 2 ps4 game cd and paid the full amount but got a fake cd in return...Then I oredered for a replacement and got a fake cd again!! Please, i dont need any more replacements.. I just want my refund.

Hello snapdeal,
I have been trying to reach you with emails, there is no update at all, it's been more than 4 days, still there is no update on my cart. Why is your services so late? Why do you guarantee to satisfy your customers, if you cant.

You guys reply, the courier services are working on it, when inquired they say they have not received from snapdeal.

Why not transparent???

Please mark my order id : [protected], [protected].

This is so disappointing.!!!

From snapdeal i ordered nike branded college bag but it is duplicate n other ordinary local company bag they sent. I dont want such things just return it. N i will request all customer not to buy any product from snapdeal. Totaly fake dealer n strictly informed the customer not to purchase anythings from this deal. All fy frnd n colleuge is regreting after this deal so every shuld file case against it.

From snapdeal i ordered nike branded college bag but it is duplicate n other ordinary local company bag they sent. I dont want such things just return it. N i will request all customer not to buy any product from snapdeal. My order no is [protected]. This online deal is 100% fake n duplicate product my many friends n colleuge who has purchase from this deal they all have bad reviews.

With regarding to order id [protected]
Order name-humser 24v 250w electric bicycle kit.
I ordered this product worth 8475 on 1st of Jan.
On 6th of Jan i got a message that product has reached indore and will be delivered soon.
Surprisingly on that evening the product got delivered.
I didn't even got a call from the delivery person so that i can have a open delivery for satisfactory confirmation.
I gone through all my texts message but didn't got the delivery boy mobile number.
I placed a return request but it was cancelled automatically.
I contacted snapdeal thorough email and in that reply they said that in my account they found some transactions that do not pass their internal check.

Now what the surprising thing is...
It was my first ever order on snapdeal so how do they found other transaction.?
Firstly the worst thing about snapdeal is you can't contact them to their customer executive through call.
You will just keep on pressing digits to enter this option that option..
Again and again i contacted them through email but got the same reply every time.
That they found transaction on my account that do not pass internal checks.
I mean what kind of internal checks?
Make it clear that it was my first ever order.

I had bought NIKE branded jacket and the same was delivered to me on 24DEC2018. As i was travelling could not check the product. on 4th jan 2019 i made a complain to snapdeal to refund the amount by collecting the product as the product turned out to be Fake NIKE brand. All the logo stickers were pasted on the jacket unlike pre printed if its original product. Same can be seen in the attached file. But snapdeal rejected to refund mentioning i was supposed to inform them with in 7 days.

order id : [protected]

Have registered a case in https://consumerhelpline.gov.in/

snapdeal = Fake

I have ordered a timex watch from snapdeal and it's completely fake. I double checked with the timex showroom. As there is no way to contact snapdeal representative. I don't know what to do. Fraud website that sells fake products to their customers. Even you can't provide original product then don't list it. Not even replying to email and no customer care executive number..
I will file a case against these guys for fraud and selling fake products
Order id - [protected]

Dear reader,
I got from your side simply that you are hearing no issues related from customer side. We have mailed at lot more times to [protected]@snapdeal.com no favourable response from them. We have ordered 3 watches order id:[protected] but we have received only one watch in the pack we paid for 3 watches inr1779 by cod in pack we have only one watch in the pack we sended by return option they had bought and refunded me for only one watch cost price inr593 we need our balance refunded immediaately strictly no compromise

You are the best online fraudster that i had ever seen what the irritating replies that i got from your side simply that you are hearing no issues related from customer side. We have mailed at lot more times to [protected]@snapdeal.com no favourable response from them. We have ordered 3 watches order id:[protected] but we have received only one watch we paid for 3 watches inr1779 by cod in pack we have only one watch we sended by return option they had bought and refunded me for only one watch cost price inr593 we need our balance inr1186 refund immediately strictly no compromise

I was order l'oreal product from snapdeal. I have received order duplicate product. I had put the request for return product and refund money then nobaody call me and nobody pickup order and status put by customer not contact whenever nobaody call the customer and snapdeal company did not accept my return request. Pls help in my order no. [protected] & [protected]. My snapdeal account number [protected].

Hi team,

I order a casio edific watch from snapdeal and they delivered a cheap looking duplicate product to me. I requested for return, they have taken the watch and later i received a mail stating that "its different from what we have delivered due to which, we are unable to process your refund/replacement".

Snapdeal is really cheating their customer like this. Strict action should be taken on snapdeal for this. Its hard earned money for everyone and they should respect that.
Order placed on: 25 dec 2018
Order received date: 31st dec 2018
Order returned date: 3rd jan 2019
Date of product received:

The order no.: [protected]
Product name: men fashion ex306 blue analog leather strap watch.

Dear customer care manager,
I have purchased coirfit mattress 2nos form snapdeal and the product is sagging in just 2 months which is under warranty.

. You are requested to look into the issue.
Order and product details
Invoice number :5ddb75/18/1443
Coirfit 9 cm (3.5 in) foam mattress
- buy 1 get 1 - bumper offer (Size:
Single, length in cms:
182.88cms (72 inches), width in cms:
91 cm
Sku code:
Tcplecofoam72x3
6x3.5bogo
Attribute : size - single, length
In cms - 182.88cms (72 inches),
Width in cms - 91 cm (36 in)
Order no.: [protected]
Suborder no.: [protected]
Hsn: 94042110
Regards
Nitin dutta
Nitin. [protected]@hotmail.com

I have ordered a fitness watch from snap deal, when i received the product it was damaged so i send a replacement request to the company but by mistakenly i canceled the replacement product so i tried again to replace it but they are not replacing it. They are telling that the replacement request is closed. Now i have an damaged watch and it is of no any use and the replacement request is send on the day of delivery on the moment i saw the damaged watch. But they are not helping me and there automated customer service care is of no use.

Dear sir/mam,

I am vishesh patel from hyderabad

I have place a order on snapdeal sight on 17 oct 2018, but till time (06 jan 2019) i have no receive any product, call and msg from snapdeal & courier service, but if iam checking my order in trackin option inside snapdeal (My oder) there are showing deleverd how is possibe, also i have recevie invoice (Against my order) without recevie order,

Kindly look in this matter as soon as possible,

Order related details as under,

Order id :- [protected]
Name vishesh patel
Mobile no. [protected]

Invoice attached for your reference

I have ordered one nokia 1280 mobile and the delivered product is fake and dummy piece and i was applied for return but no one is picking up the order and no customer support s there. I am trying to contact snapdeal customer service and no number is there out to get resolved the issue. I think the website is fake and they are looting money from customer by selling such a fake product s

M pichle do dino se apna parsal pane ke liye khud call kiya pr har bar yahi bolte rahe ki sham ko milega kal milega m jitna acha snapdeal ko samjhta tha wo utna hi ghatiya sarvice nikli bhadi h coy or coy wali seller's or jo enko pahuchati h wo bhi i hate this app ap logo ko khud call karke ana chahiye ki apka prodect aya h par humen khud hi call karna padta h ki mera ye prodect h or kab doge tab jakar apke corear wale bolte h ki m aj sham ko aunga phir sala sham ko call karo to bolte h ki m kal aunga sala bhanchod drama bana diya h pichle do dino se or abhi tak kuch nahi rrsponce aya h bhad m jaye sali ye app aj se no prodect es coy se i hate this app

What the hell was the use of the snap deal. They are always cheating the customers. I have ordered earphones on last month. They gave me estimated delivery time as 5 jan2019. I've been waited for that order yesterday. But no response for my order and they changed the delivery status as delivered in the site. I've shocked seeing that. Without delivery they cheating on us. I will never compromise on this. I am going to file consumer court case. My snap deal order id is [protected]
Sub order id is [protected].

Recently i bought iphone 4s 16gb with one year manufacturing warranty subh enterprise - delhi of snapdeal.com with prepaid order but i got iphone 4s 8gb with expired warranty when i contact to snapdeal they are ready to help me and ask me to get written confirmation from apple. But when contacted to apple they told snapdeal is not authorised dealer. They have not even checked the product which they mention in buyer protection policy but rather they are not responsive and the snapdeal customer care call is not ready to listen the problem and disconnected the call.
My order id is [protected].

I ordered a suit from snapdeal on 21st dec 2018 & received it on 3rd jan 2019, i didn't like the product as cloth material was not upto mark & so i raised a return request itself on 3rd jan 2019 at 3.50 pm. The app shows the return request will be reviewed by 24hours but now its 2 days no change in the status. Please kindly solve the issue asap.
Thanks