Snapdeal.com Complaints & Reviews

What the hell was the use of the snap deal. They are always cheating the customers. I have ordered earphones on last month. They gave me estimated delivery time as 5 jan2019. I've been waited for that order yesterday. But no response for my order and they changed the delivery status as delivered in the site. I've shocked seeing that. Without delivery they cheating on us. I will never compromise on this. I am going to file consumer court case. My snap deal order id is [protected]
Sub order id is [protected].

Recently i bought iphone 4s 16gb with one year manufacturing warranty subh enterprise - delhi of snapdeal.com with prepaid order but i got iphone 4s 8gb with expired warranty when i contact to snapdeal they are ready to help me and ask me to get written confirmation from apple. But when contacted to apple they told snapdeal is not authorised dealer. They have not even checked the product which they mention in buyer protection policy but rather they are not responsive and the snapdeal customer care call is not ready to listen the problem and disconnected the call.
My order id is [protected].

I ordered a suit from snapdeal on 21st dec 2018 & received it on 3rd jan 2019, i didn't like the product as cloth material was not upto mark & so i raised a return request itself on 3rd jan 2019 at 3.50 pm. The app shows the return request will be reviewed by 24hours but now its 2 days no change in the status. Please kindly solve the issue asap.
Thanks

I have placed order on 20th dec 2018 & have recived product on 2nd jan 2029. I have raised a return request with snapdeal as a part of the product is missing. But no pickup is done for the last 2days. As the app shows courier service was out for pickup on 4th jan 2019 but i did not receive any call from the courier and the same thing happened today ie 5th jan 2019.
Thanks...

Ordered sexual product cost of 1548 Rs..
Instead of that item I received another one(lipstick)
I already raised complaint against item to Snapdeal customer service...
They ask me to wait for 24 hours for response.
But till now I won't get any response from Snapdeal customer care...
I don't know what to do now

Wrong product delivered by snapdeal.
They are not sent my nike epic react flyknit running shoes and under armour the rock project delta 2018 black basketball shoes they sent two pair puma running shoes and they are saying the return request has been closed. Please help me in returning the product back.
My order id is [protected] and my second order id is [protected]

Hi,
I have been trying to reach Snapdeal for a year now.. but they still have not refunded me an amount of Rs.683 /- which I had to pay it 1 products which their courier partner collect the product but my cash not refunded.
U mail or msg me again again but ur service not good delivery but custumer refund cash not proper n already pay for it online payment
Two three times u msg me but worst service ur please kindly inform me give my cash ASAP. K plz

Thank you.

I'm a regular customer of snapdeal, i usually shop online and and i got prize money certificate of 1 lakh and scratch coupen card from snapdeal as per the letter i did all the things that they mentioned in letter but i didn't get any response from snapdeal helpline number related winning cash money that i have won when i make call on helpline no. They didn't respond related winning as amount plz help me related the matter how i get the winning amount.

I had ordered for samsung mlt d111s black order.

On 03.01.2019 i received following messages -

“order update your order for samsung mlt d 111s black will be delivered today. Amount to be paid is rs.1139. Track your order at snpdl.in/jqdqof9az.”

I was not at home. My school going son was at home. While going to office, i had given him rs.1140/- and instructed to collect the parcel if anybody is coming from snap-deal. At 3.30 p. M. One delivery boy came and small packet given to him and collected rs.1140/-. When i came from office, i noticed that one small parcel was given to him, which might have contained small water bottle and not samsung mlt d 111s black toner. I have not yet opened the parcel. Please advise me what to do.

Waiting for your reply.

I had purchased the epillator through Snapdeal. The moment I opened the package, I could see the main item brand box pack was stuck using Snapdeal tape, which meant box is not brand new. All the items provided by company were unpacked inside the box in total messy manner.It was 200percent a package which other person would have returned.When requested for return, I am not getting any response from Snapdeal.
Order I'd - [protected]

Dear Snapdeal Team,

You Are Such Fake Relation With The Customers Please Dont Do This My Father Is AlWays Taking To Me Aman Pls Dont Purchase Any Product From Snapdeal But I Will Do Anyway This Is My MisTake But Guys Problem Is That You Duplicate Product So Clear To The Customer Dear Sir This Is First Copy Or Duplicate Product Seriously At The Morning Will Recive My Parscal Then Open I am Totally SHocked What Is Your Quality Yaar I am Going To Legeal Action Against From You Snapdeal Rest Mark My Words I cant Purchase Any Product From You Guys Your Company Is Fake Thanks Fort The Best Deal With Me.

Best Regards
Aman Mehandi Ratta
Mob [protected]

I don't know how to talk to customer care even i try using their customer care number. No option to talk to executive. Have problem with my order and i cannot contact through my registered mobile number [protected]. It's a prepaid order and i cannot track the order worth rs1000. I am being cheated. Need a call from snapdeal before i go to consumer court

Today i received a certificate of achievement stating that i won rs 1, 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 10 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Signature
For snapdeal.com
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053

Is this fraud or real?? Seeking advice please

I ordered a sony ps4 spiderman game disc
But i received a parcel which contained a cheap dvd

I spent 2099 on a cheap blank dvd?

I have already requested replacement
But as always snapdeal customer care doesn't even have customer representatives in thier ivr menu

Please help me get my money back

Snapdeal is good ecommerce website
They should verfiying the delivery product before just sending it

And also verify the seller whether he is genuine or not

I am a seller on snapdeal. I sold many products on snapdeal. But, did not get any payment from snapdeal. No response from them. Snapdeal did not only fooling the buyers, also they are fooling the sellers as well. I get a so much loss of money and my hard work to deliver products to buyers. Snapdeal gets a wonderful commission 4 lakhes ruppes from me. But, i did not get anything else i get a huge loss. I have many time support snapdeal team but they not say anything else please help me. My seller id - s59849 company name - afreen watch please don't sell anything on snapdeal.

I have placed order on 4th dec 2018, m3 band watch and till now i have not recived product from the snapdeal. I have raised a query with snapdeal but not receved any response from 20 days and when we try to connect customer care it will not reach to them. And i paid amount through net banking and in order status it is mentioned the previous seller is not able to fulfill the product and hence new order is placed on 12the dec 2018 but we donot see any details of it nor we can track it. Could you please investigate thoroughly and help us to get the product or money back to our account.
Thanks in advance
Pramod

What a load of bs!!!
I just ordered a couple of items 2 days ago and got your notification that it has been shipped.
Today i tried to log in to order something else and got this message "your account has been temporarily suspended due to security reasons"
Are you guys for real, and is this how you conduct business?
Fortunately i have ordered it for cash on delivery and today i read other customers complaining of a similar situation and not being able to return poor quality and unsatisfactory products. I will not accept your products unless the courier gives me open delivery.
Unless you improve your business practices and attitude i don't see much future for your business here.

I have bought adidas yezzy boost white running shoes on december 23 & delivered on december 27, 2018. The suborder id is 52997652 the shoes was found to be duplicate & damge when i was reported this issue to snapdeal in return the close the return facility now they haven’t contacted me for the same so i kindly request to take strict action against them.

I placed order from snapdeal trusting every word mentioned in snapdeal website. According to the snapdeal policy i can return the product within 7 days if i am not satisfied by the quality of product. I raised return request hours after receiving the item and still snapdeal rejected the request. Snapdeal has clearly mentioned that there is "7 day easy return policy" on the product page of 2 items and also mentioned 100% trust pay for 2 other items.

For item 1 - completely different item received = rs.392

For item 2 - i received product but it does not satisfy me or serve my purpose, so i requested for a replacment. What's wrong in it? = rs.508

For item 3 - out of 2 number, 1 number item missing = rs.276

For item 3 - website description and photos mention that there will be 2 numbers. But inside the packet there is only 1. For another item - completely different item received = rs.778

I requested return/eplacement for the items on the same day of receiving items. But snapdeal has rejected my request with an automated email which has no content or reason mentioned about why the return request is rejected.

Snapdeal rejected return request for all 4 products that was delivered to me. The worst part is that the reason mentioned by snapdeal in the rejection mail is exactly the same for all 4 products.

Also there is no numbers to get in touch with snapdeal or with their customer care. Only means of communication is via email and they keep sending automated response rejecting the return request. And finally after the return request is rejected, there is no reply to emails as well.

I tried my best contacting the grievance team of snapdeal as well, but no response from their side as well.

Product details

Order id: [protected]
Reference no: 53097297
Product - djuize paracord 3-in-1 green hiking bracelet (Compass, flint fire starter & whistle) - different product received

Order id: [protected]
Reference no: 53170445
Product : buzykart wooden pocket cigarette case holder stand with beautiful handcrafted brass inlay work - inaccurate website description

Order id: [protected]
Reference no: 53097305
Product snap n grip steel adjustable universal wrench - set of 2 - 1 wrench missing

Order id: [protected]
Reference no: 53147378
Product name : el mio leather cigarette holder - the website description said 2 numbers - received only 1.

Kindly do the needful to help items get returned.

I had paid for the product on snap deal on 24 dec 2018 my amount get deducted given snap shop and bank statement but not refunding my money though clearly showing amount is deducted from snapdeal.com so third class service and fraud and mental harrasment they are doing to provide this and that though given all proof and what they want still i am not getting money even though they just mis call and than sent email that un able to reach you by email how fraud and 420 this snap deal is i am going in consumer court