Snapdeal.com Complaints & Reviews

I had bought 3 pairs of shoes from snapdeal. Among the 3 pairs one i had kept and 2 others were to be returned. I had requested a return of the 2 pairs of shoes.
No pickup agents came home or even called, snapdeal had sent me messages saying they will reach by certain date and also sent me the phone numbers of the pickup person. No on came by the date and i even tried calling them directly many times but no response.
I then emailed snapdeal help desk, they promptly replied first and ensured it will happen and gave another date, now that date also has passed and still no pickup person has come or called me.
I sent email back to the help desk and now they have stopped responding. How bad is this? Please help.

Feb 27, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Customer!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Jan 23, 2019

Updated by KGK The order id is: [protected]

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Address: 500060

Website: Snapdeal.com

I have received a postal delivery of which it is said that i have won 10 lakh rupees in a lucky draw contest held by snapdeal and there is a coupon code given in the post.. And a mobile no. Is given for that to redeem that coupon. It is also asked to provide my bank account details, pan card details... I was very much frustated by that post for making the fraud calls...

Feb 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Dear Kranthi,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal"

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K

Kranthi Kishore

from Kodar, Telangana

Jan 22, 2019

yeahhh... tq and better provide to have an awareness advertisement to such type of fraud calls to the online customers...

Reply

P

Pabbu Kishore Goud

from Suriapet, Telangana

Jan 22, 2019

I will down online shopping at Snapdeal app.. product Fastrack watch but that product was damaged I will send return request but the do's not pickuping my product and not refund my money

Reply

Pabbu Kishore Goud's reply, Jan 17, 2019

Not pickuping my product and not refund my money back

Snapdeal.com Customer Care's response, Jan 23, 2019

Verified Support

Hi Pabbu,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 462039

Website: www.snapdeal.com

Dear sir,
My order id-[protected]
I have got Indulekha bringha selfie bottle hair oil 100ml pack of 2 fake duplicate on 29 dec 2018
I have checked it yesterday oil colour is light and oil liquid is not thick as original. Kindly return it and make refund my cheated money take appropriate action against the seller.

Ajay
[protected]

+1 photos

Feb 24, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Ajay,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Website: snapdeal

I ordered jordan ultra-boost dry-fit with size l and black colour on 30 december 2018 for rs. 452. I cancelled my order on the same day and website started showing that refund has been initiated. I have mailed them my problem and has also talked to their customer support but no action has been taken on the matter. It has been 20 days now and there is no money transferred to my account. I want you to please take look into the matter and help me to get my money back. It will be really helpful.

Mar 1, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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I bought a combo pack of 1 lakme eyeconic kajal 2 loreal kajal 2 Maybelline colossal kajal and 2 Maybelline babylips lipstick.. All the products were duplicate or fakes with no quality at all.. Please take the product back and refund my money.. I opted cash on delivery and I have Paid rs 330.
Please give the money back and take back your duplicate products and fool someone else out there.

Feb 22, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Rounaq,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Jammu, Jammu and Kashmir, 1821121

Website: Snapdeal.com

O order bag from your site & it is bad quality so i returned with order no [protected] and tracking no[protected] but till date i didn't get amount.

This is with reference to you regarding the return status of your defloc grey anti theft backpacks college bags with usb charging port - 15 inch.
Status of the product with order number [protected]

Refund status also need to confirm.

Account number - [protected]
Ifsc code - jaka0ploura
Name - sandeep bali

Credit the amount in above mentioned account number.

Snapdeal.com customer support has been notified about the posted complaint.

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S

Shiv Raghu

from Mundi, Madhya Pradesh

Jan 21, 2019

1 at time deffrent product delivered and 2nd time deffrent size deliverd

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Snapdeal.com Customer Care's response, Jan 22, 2019

Verified Support

Hi Shiv!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

M

mukki.jagadeesh

from Hyderabad, Telangana

Jan 21, 2019

Kindly my order no is s57aoc/18/43231 is that the item of shoe size is soo tight so kindly return my order as early as possibile and kindly transfer my amount into this account state bank of india ac.no is [protected] name is.peesapati stv.swamy ifsc code is sbin0001004

Reply

Snapdeal.com Customer Care's response, Jan 22, 2019

Verified Support

Hi Customer,

Request you to share the order ID so that we can help you out.

Thanks!
Team Snapdeal

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Address: Howrah, West Bengal, 711227

Website: www.snapdeal.com

I ordered ink from snapdeal for my one year old canon g3000. After i refilled with snapdeal delivered ink my printer stopped working. I called canon engineer, they came and tested the ink. Told that it's a duplicate ink.
I purchased ink after reading the product description on snapdeal site they mentioned that all are original products but that's really not.
Now my printer got damaged and repair costing same as new one. It's really pathetic after one year no warranty given by canon and my 15, 000/- product got damaged by fake products delivered by snapdeal!

+1 photos

Feb 28, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Sambhik,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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G

girish18

from Bengaluru, Karnataka

Jan 21, 2019

I have received an letter from snap deal stated that i have win one lack rupees and when scratch the card it shows me the 10 lack rupees with sms code this letter come from kolkata please take an action for it, original snapdeal logo

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Snapdeal.com Customer Care's response, Jan 22, 2019

Verified Support

Dear Girish,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

D

D. ASWIN

from Ernakulam, Kerala

Jan 21, 2019

I ordered a Captcha Qc-10 wireless Bluetooth headset and got it delivered.It was claimed to have 1 year warranty.One day before it's not working.I need to claim the warranty as the product is within the warranty period.

Reply

Snapdeal.com Customer Care's response, Jan 22, 2019

Verified Support

Hi Customer!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Nadia, West Bengal, 741235

Website: SNAPDEAL.COM

I had ordered an aviator sunglass at price 452/- and i had applied for replacing it, but i did not get that product till now. Order id.-[protected] and suborder id. -[protected]. Order date-05 nov, 2018 and replacement request date - 11nov, 2018. Pickup date - 12nov, 2018. I had made the payment of rupees 452 to the delivery boy. I also not get any updates about this order.

Feb 22, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

S

Sourav khatua

from Kolkata, West Bengal

Jan 21, 2019

I purchased a fastrack women wrist watch on 22nd december 2018, that delivery on 30 december 2018...but product is not satisfied for me so I returned this ...but still now I've not get any refundable money in my banking a/c. So please help me.

Reply

Snapdeal.com Customer Care's response, Jan 21, 2019

Verified Support

Hi Sourav,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

P

Parmar Dishen

from Ahmedabad, Gujarat

Jan 21, 2019

I send return product by dtdc courier and not process my refund i have already send courier receipt and product photos order id but not answer by snapdeal care please refund my money

product is not delivered - Comment #3330567 - Image #0

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Snapdeal.com Customer Care's response, Jan 22, 2019

Verified Support

Hi Parmar,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

ક

કેતન પટેલ

from Ahmedabad, Gujarat

Jan 21, 2019

I ordered Crompton geyser. When i was received product already damaged and same day of delivery i requested for replacement but I got massage that replacement request has been closed
What should I have to do ?

Reply

Snapdeal.com Customer Care's response, Jan 22, 2019

Verified Support

Hi Customer!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Bokaro, Jharkhand, 829114

I ordered shahnaz hussain gold facial kit. Firstly they are fake which is being sold at low price. At the same time they don't even respond to the mail. Neither they have any option on customer care dial to talk to any representative. When i raised request for refund they showed return request closed. I have been writing the continuous mail to snapdeal but still no response. I don't know what to do now. My order id is - [protected]

Mar 4, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Shreya,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

J

[email protected]

from Bengaluru, Karnataka

Jan 21, 2019

Received a postal mail from snapdeal.com on winning 1 lakh rupees and an extra scratch card which had mentioned 10 lakh rupees in it. And they were asking for money to redeem it. They had a contact number as [protected].

fake product not taking the return. - Comment #3329789 - Image #0

fake product not taking the return. - Comment #3329789 - Image #1

fake product not taking the return. - Comment #3329789 - Image #2

Reply

Snapdeal.com Customer Care's response, Jan 21, 2019

Verified Support

Hi Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal

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Address: Kolhapur, Maharashtra, 416101

Website: snapdeal.com

On 9th january i order sonata watch from my snapdeal account and paid through card. After 5 minutes i recognised that my delivery address was wrong. So i cancelled my order quickly.
Snapdeal said that they will refund my money to original payment mode in next 7 to 10 days.

Today is 11th day. On app they are showing that refund initiated. But still i didn't get my money to my account. When i try to call costumer care. A computer talks with me. They could not even connect me with their costumer care executive.

And that set computer is telling that their is no order found related to your phone number. How is this possible?
Snapdeal please tell me when i am going to receive my money?

+1 photos

Feb 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Snapdeal.com Customer Care's response Hi Sumit,

Hope you are doing well.
We wish to inform you that the refund against your order has been completed from our end. Hence, we are closing your request. We're sorry for the inconvenience caused.

Regards,
Team Snapdeal

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Address: 302015

Website: Snapdeal.com

I ordered a quick deal m3 smart band watch on date 5 jan 2019 i received a faulty piece so i raise an return request and after this it shows refund initiated on 11 jan 2019 and it reflect within 7 days in my order section, i checked my account statement there is no amount refunded by snapdeal i'm trying costumer care but no respond
My order id is [protected]

+1 photos

Mar 20, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Dear Trilok,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end and you will receive the amount within 8 to 10 working days.

Regards,
Team Snapdeal

View replies

A

Amol More Patil

from Vasai-Virar, Maharashtra

Jan 21, 2019

Dear sir/madam

I do not hear the sound from the head phone I've taken, and there is still more to be Validity

However, it should be resolved quickly by registering its complaint

refund not credited in my account after frn no received - Comment #3329780 - Image #0

Reply

Snapdeal.com Customer Care's response, Jan 21, 2019

Verified Support

Hi Amol,

We are sorry for the unpleasant experience you’ve been through. The order id is not visible in share invoice image. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Snapdeal.com Customer Care's response, Jan 21, 2019

Verified Support

Hi Amol,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks
Team Snapdeal

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Address: Rangareddy, Andhra Pradesh, 500070

Website: Using Snapdeal app

I have received a parcel from snapdeal on18jan in which
1. Jordan ultra-boost dry-fit black colour order no. [protected] sub order no. [protected] is received and
2. Football design sportswear blue colour order no. [protected] sub order no.[protected] is not received i have been charged for both the products. I took video while opening my parcel i have raised complaints 3 times in snapdeal app but there is no response from there.

+1 photos

+1 videos

Feb 22, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jan 21, 2019

Updated by sama srinivas Reddy Still there is no response from there end
Please guide me how to get my product from Snapdeal

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Sama,

Apologies for this experience. We're waiting for the bank details to initiate the refund, kindly provide the bank detail in reply to our email.

Thanks!
Team Snapdeal

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G

gururaj arga

from Hukeri, Karnataka

Jan 21, 2019

I got a letor and one certificate as I have won 1 lack lucky draw and one scratch card as I won 10 lack. Is it true or fake. Please confirm.

one product is missing in my order 25919716695 - Comment #3329729 - Image #0

one product is missing in my order 25919716695 - Comment #3329729 - Image #1

Reply

Snapdeal.com Customer Care's response, Jan 21, 2019

Verified Support

Hi Gururaj,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal"

V

vinod sondhi

from Basi, Punjab

Jan 21, 2019

My order was paid and still cancelled saying that the supplier can’t process the order
The same item is still available to buy
My order id is [protected]

one product is missing in my order 25919716695 - Comment #3329897 - Image #0

Reply

Snapdeal.com Customer Care's response, Jan 21, 2019

Verified Support

Hi Vinod!

We understand your excitement for this order, however, the seller was not able to fulfil it and hence this order got cancelled. This is a very rare instance by any seller as sellers always strive to provide you great products and a hassle-free experience.

Thanks,
Team Snapdeal

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Address: Ernakulam, Kerala, 682020

Website: Snapdeal.com

I had mentioned my address properly and still they haven't delivered my item(earphone) until now.snap deal order number [protected]. I guess bluedart couriers are cheating.Without attempting delivery, they are sending alerts of non-delivery.Even pin code is properly given.As its my apartment address it's easy to locate it.

+1 photos

Feb 24, 2019

Complaint marked as Resolved

Verified Support

Jan 21, 2019

Snapdeal.com Customer Care's response Hi Bhuvna,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal"

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Website: snapdeal.com

Hi everyone,

I requested a shoe replacement on snapdeal on 8th jan 2018. Since 10th jan i was receiving the message that pickup will be done today with "xpressbees", courier guy contact me and said my address is out of there service boundaries. I reported to snapdeal and they gave me the generic template reply that it will be picked up and since then my pickup was getting failed daily. I contact the courier guy and went to there place personally to drop my package (As he was not ready to pick up from my address), and after receiving the parcel he said he will update it. Its been 4 days now, neither he has updated nor snapdeal is replying on this issue. My money 2015/- is stuck with snapdeal.

Please help.

+3 photos

Feb 22, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Snapdeal.com Customer Care's response Hi Mukul,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal"

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Address: New Delhi, Delhi, 110095

Website: Snapdeal

On 4th jan 2019 have booked digi smart tv 32 inches from snapdeal. Received a non working tv on 9th jan2019. Same day i booked for return and refund. Inspite of so many mails nothing is happening. One person from [protected] calls on behalf of the snapdeals, which turned be a fake person. I am still waiting for snapdeal to return the product. I suggest never buy products from snapdeal anymore.

Feb 19, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

Snapdeal.com Customer Care's response Hi Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Snapdeal.com

Last two days i have received sms regarding neft details but i try to input my neft details through sms link but still im unable
I have already send to my account details to
[protected]@snapdeal.com.
But i have no received any reply massage from your side.
This all mail for future ref. Of legal action.

Still there not release my amount 448/- & send invalid link to me for submit neft details

+1 photos

Feb 21, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Snapdeal.com Customer Care's response Hi Debasish,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal"

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Address: Raipur, Chhattisgarh, 495001

Website: sanpdeal.com

Today i received a certificate of achievement stating that i won rs 1, 0 00, 000/- (Rs one lakh) alongwith scratch card coupon and a letter with the terms and conditions for claiming the prize of 1 lakh rupees via post. It is stated in the letter that all the prize related information will only be available on the prize helpline number i. E [protected] and not on the company's customer care number.

The sender's details are as follows:
Signature
For snapdeal.com
Prize department
Nalini ranjan avenue basantalla saha road, new alipore, kolkata-700053

Feb 19, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Snapdeal.com Customer Care's response Hi Vasu,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards
Team Snapdeal"

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Address: Varanasi, Uttar Pradesh, 232101

I recieved a nike shoes which is fraud fake duplicate after seeing all these i place a return request after sucessful apply for return request when the return pickup is out for delievery no body contact me and without any information they rescheduled the pickup and i am shicked why this happen nothing is written and no body is tgere for my help help me sir/mam help me these company are providing so bad attitude toward customer and we people have nothing to do because we are from low middle class family please sir my shoe cost is 2000 and i want my money back as well as refund sir i am requesting you please help me

[protected]
Is my contact number
Shubham raj gupta

Feb 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Snapdeal.com Customer Care's response Hi Shubham!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Ludhiana, Punjab, 141015

Website: Snapdeal.com

Ref to order id[protected] 06-12-18 regarding purchase of cellrise capsule blue tooth. After using the product it was found that battery time covered only 10 to 15 minutes instead of 4 hours claimed by company. Please go through the same and replace it at the earliest. Battery backup of this product almost nil. Requested to replace or refund my money.

Regards

Dinesh
[protected]

Feb 26, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Snapdeal.com Customer Care's response Hi Dinesh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

V

Vishal151988

from Rohtak, Haryana

Jan 18, 2019

Very ashamed to tell such a big banner did this to me. I ordered a Lacoste blue glass goggle for 899 INR and what I recieved Is a silver glass poorest quality (may be a 100 INR road side one) Lacoste completely local goggle warped in polythene and packed in a Rayban case. I hope you are closing soon. I want my money to be refunded. Merry Christmas

Reply

Snapdeal.com Customer Care's response, Jan 18, 2019

Verified Support

Hi Vishal,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Bharuch, Gujarat, 392130

My self booked this item in last dec 2018 after delivery i found that product is very poor quality after many time complan they have not pick up the item return after long they send me mail that please send shipment return by self we will paid the courier charge to through neft.

After passing long time they have still not refund the money.

They are not reply on e mail help line mail address... [protected]@snapdeal.com

His cs no is not connected the call to a cs executive naver???

Please help in this matter.

Reference number: 52855265

Feb 19, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

Snapdeal.com Customer Care's response Dear Skkararwal,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end and you will receive the amount within 6 days.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 99

product return not being picked up. snapdeal is fraud company.

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scamming that I have won 10 lakh rupees

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indulekha bringha selfie bottle hair oil 100ml pack of 2

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refund not provided

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fake product

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31078753589

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canon g3000 ink

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product is not delivered

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fake product not taking the return.

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order id - 31188644167

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refund not credited in my account after frn no received

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one product is missing in my order 25919716695

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non delivery of item 2 times asking for full address needs to be given

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replacement of shoes and careless customer care

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cheating by snapdeal

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neo hbs730 wireless bluetooth headphone black for mi, redmi, xiaomi samsung & more neck band

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prize money certificate scratch card

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regarding delivery of fake product and i am trying to reach their customer care but no body response

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cellrise capsule bluetooth

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nyn matte finish lipstick (set of 24 pcs)

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