Snapdeal.com Complaints & Reviews

Hello mr. Kunal,

This is to let you that i have faced an issue with the return of the item. The item code is [protected]. I trusted snapdeal as one of my friend told me that it is a reliable website for ecom. Never in my dreams that i dreamt that it would be so pathetic. How is it that you don't update the pickup tracker time to time? Do you even do the quality check of the product even before you ship the goods? Do you even think that this is a draw back when the customer gets a faulty product?

Mr. Kunal, i do not really want to share this but, flipkart has been the best ecom partners for life. They have touched many people's hearts by serving them right! Please do learn it from them!

I have order placed on on " 20 - sauterday october 2018 on snap deal and my order (Protected) skin touch sex toy high quality dildos for female sku code w[protected] cm - brown, y3 5cm - brown and amount of 2610 / - rs they shows my order will be delevered at 24 or 29 december and my payment also done 20 - sauterday october - 2018, get massage on 21 - sunday october 2018 on my regstred mobile number your order will be dispatch out side of india it will come in 24 or 29 - december 2018 and to day[protected] shows your order is delever and they e maile me bill of product they check bill so saller address is
Indigo dychem private limited
601 gayatri bhavan, 90 - feet road, thakur complex, kandival east.
City mumbai state maharashtra (27)
Pin :- 400101
Gustin:- 27aa dc 19330 b1 zu
My order is not delever me please help to resolve this issue and case on this company for this type of freud they don't delever order and what is proof the delever me order i don't receive any order please resolve this issue sir.
Note :- i have attach a copy of bill in jpg formats
Order no :- [protected]
Sub order :- [protected]
Yours regarding
Rahim pasha sk

My name is prince goyal, my personal contact number is +[protected] and my account contact number is +[protected] and email id is — [protected]@gmail.com which is registered in snapdeal. Now i am telling to you that someone using my mobile number which is from kerala without my knowledge or permission. So that reason i want to delete or permanently close my snapdeal account if you can as soon as possible. And contact me on my personal number which is mentioned in the last.

Hi team,

Good morning!

I want to know the refund status for the four product which i was refunded a month ago. I haven't received my refund yet and i didn't received any confirmation sms or else email stating that money has been successfully refunded to bank account. I'm expecting an immediately response from you guys.

Refer to the attachment for the product details.

Regards,
Indira sakthivelu

Hi team,

I have not received my order. Yesterday, i have received a msg and email of order delivered, did not receive any call as i was at home yesterday and my number is also working properly. Even i have specifically mentioned the address with floor number also. The total money deducted was 2549 Inr. I already paid online.

I tried to call customer care so many times but number was not contactable. At last, i was helpless that what to do as i do not have even a delivery boy number. I checked with my neighbours too. Everybody denied.so finally put a request of return..so that what response i will get from your company.

Return date is 30 dec. Please send the delivery boy with full receipt and documented things that where he delivered and to whom he delivered. Otherwise refund my money back i do not want to wait now.

Please check this issue and reslove as soon as possible.

I was order given to snapdeal.com but order dispatched and inovice maa
Bhagwati enterprises, 11c36/sudam a puri, narajch, agrawal.
City agra,
State:-u. P (09)
Pin code -282006. Under online order in dated 20/9/2018
Papaya seeds red lady786 taiwan,
Order no:[protected],
Invoice no:-s9e87f/185114, s9eb7f/18/5110
Invoice date:-20/9/2018.
Red lady 786 taiwan seeds total 06 pocket, no germination all 06 pockets

I ordered nike lebron 12 basketball shoe but the product was not good as expected so i returned my shoes and the courier service had collected my parcel on 18th dec 2018 and my refund amount rs.4599 is initiated on 22nd dec 2018 but till now i haven't receive my refund amount... Ill calling customer care executive but no response and ill checked the office in chennai but there is no any office like that.. Please help me
Sub order id :[protected]

My snapdeal id [protected]@gmail.com
Of suborder no. [protected]
I didnot get my refund money it was initiated on 22 decembet but till now i didnot get my money. And after that 28 december i got a msg that you provide wrong bank details so your refund is rejected you have to provide bank details again. So i mail them my bank details but till now i didnot get any reply by them.
I continue mail 7 to 8 times not single time i get reply by snapdeal customer service.

Order id: [protected] (1 item) details
Placed on 07 dec, 2018
I was order to timeless ar2448 metal chronograph men's watch that watch was i am also order silver stap and blue dial delivery time check it that sane not a order the product i was three time send rerun request they daily massage send today pickup today pick no coming anyone finally delivery boy pickup[protected].[protected] reached they are in warehouse they also send me 5 working days send money in my bank account[protected]coming to last massage your account number problem[protected] also same account via transaction same account many time send mail and call call center they no option for talk for customer care executive i waiting resolve my problem

Respected Sir,
Yesterday I got the telephonic message from Snapdeal Pvt Ltd. with mobile no. [protected] and [protected] (Mr. Abhishek Mondal and Nitin) that you won the First price Tata Safari or ₨1260000.00. These mobiles / landline no. contact me during transaction:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

My name is Tarique Qureshi, i had prepaid order washing machine on snapdeal on 13th december 2018, for the purpose of gift to our relative wedding on 22nd dec 2018, the snapdeal confirmed that they will deliver the product on 18th dec 2018, and after that they not delivered a product, then after snapdeal apologise their irrevelation for not to deliver at a time, they confirmed that the washing machine should be delivering on 24th dec 2018 without fail, unfortunately they not delivered on time, an today is 28th dec 2018 until I not get my product which was prepaid.
The snapdeal is make my good sense on my relative, because I order it for the purpose of gift to my wedding relevant.
Actually they not even call for a delivery, on 18th and 24th dec 2018, and had shown the delivery should be unsuccessful, for call not responding, they have two contact number but not contact any one of them.
Snapdeal is lying with their customer simultaneously...

My friend has order a keychain for me on 16 October n the delivery date was fixed on 27 December. But the date has passed and I have not received any product but the order shows that it’s been delivered on snapdeal site and I have not received the product. Plz guide me what should I do to get my product.

I am Pawan Payal. Yesterday I recieved a letter in which I found a certificate of lucky winner from snapdeal. Certificate prize money is 1 lakh rupees along with scratch and win coupon (after scratch 10 Lakh showing) letter which stated that in order to get benefit of the prize money I will have to use the scratch coupen and call or sms a helpline number. The helpline number was [protected].

Please help me. Its TRUE???

Suborder I'd is [protected] firstly a delivery guy came and said it is a used product and I mentioned yes it is used old and a totally different product. He refused to pick and left the packet on road.

After calling and escalating to social media you guys called me and said we are arranging a re pickup and again today at 3:00 pm delivery guy and denied the pickup and said the same things... What the hell is going on do you guys even read what the issue is?
I need an urgent call back I don't have time to read and do all this ### things, I want a call right away on [protected] and need my money back now.

Hi forum,

Needing your help in connecting with the snapdeal people.

It is very disturbing that a company can sell products online without even a consumer care and so the so called consumer care number is just a pre - recorded ivr. They are just cheating with displaying a consumer number where it just says you mail us for any help...

I had ordered two raymond trouser fabric on dec 11th (Order id: [protected])

On delivery, have found both the items are different from the material, i had ordered, both were of lower quality of what i had ordered. I immediately raised a return request on dec 18th. I got a confirmation that both items will be picked for return processing.

On dec 20th, both items were picked by their courier agent tirumala prasad ([protected]). He had taken a picture of both the items while taking the return and got a signature from me on the app which they carry on their mobile.

Post which i have got refund for one product and haven't for the other. I waited for a week thinking it will be processed it didnt happen and tried reaching customer care but to the shock there's no customer care...

I had to mail them about the issue, and the response am getting are all auto generated emails asking me to keep the product ready for pick up, asking me to send pictures of the product.. How on earth can they send these messages where i have clearly have mentioned that the product has been picked up together already...

Today, the same agent tirumala walks in to pick the product for return and when i reasoned, he says he had sent both the items together for return and he asks me to get in touch with customer care to get this resolved.

He clearly says that he has taken picture of both the items while submitting the return request. Now all the backend team has to do is check the pictures and get hold of the issue.

The irony is i get an another auto msg that the pick for return was unsuccessful and they would try this in another day and i have to be ready with the product...

For god's sake, how can a company run and do business like this without being accountable, a small shop-seller is responsible to answer a customer on the product he sells... A company of this size doesn't want to talk to their customer (Once they become their customer)... Why not have a call center where i could have raised this issue in 5 mins... Now i have to spend days reaching out to them... And god knows whether they will resolve this...

Requesting help from the forum to resolve this matter

Order namber [protected] money refund in bank and order cancel ho gaya hai lekin money bank is deducted money bank me refund do sir plz register namber [protected] email id register [protected]@gmail.com plz refund money inthe bank process name rahul sankaliya order date 27 december 2018 order cancel ho gaya hai lekin return bank money.

I have ordered watch from snapdeal and they delivered first copy watch so i requested for return and refund but nobody is coming to pick up the order and pick up getting rescheduled from last 10 days. Dropped number of mail and tried calling customer care number as well but no help.

First they are dealing with the fake partners who are sending first copy product and then they are irritating customer by not completing the pick up.

Also not sure if snapdeal is leaking for selling customer information to the fraud laottery callers as i received call saying guy from snapdeal and i won tata safari for that i have to pay some amount and all.

Snapdeal not sure if these issues are intentional or coz these things can be stopped if you have some strict rules.

Order no: [protected]. i have placed the order. my order is confirmed from your side. but they cancelled my order without my permission. due this order cancellation i have faced lot of problems like time, money, mentally. how can you cancelled the customers order without their permissions. so rectifying my problem by giving same product at that offer price. if you don't solve my problem i will complaint in consumer court using your order confirmation mail.

I bought a product (Nike flip flops) Order no[protected] & Ref no 52881908 from Snapdeal. On 23/12/18 I got a message from Snapdeal about the delivery boy details.

The delivery boy Muralidhara has change the status of the product to delivered but I have not received the product.
I called the delivery boy Muralidhara @ mob no [protected] on 23/12/18 and he said his bike is not working and he will deliver it on 24th dec., on 24th morning when I called him he said he will deliver it in the evening by 3-4pm but he didn't come and also he didn't picked the call now even after calling so many times. This is very dissapointing. I wrote so many mails to Snapdeal but didn't get any response. Still I have no idea where is my order?
From last three days we are writing mails to Snapdeal about my order but didn't get any response. I called delivery since last three days still not able to contact him or any of the Snapdeal help support team.
I request you to take urgent action on this issue.
Thank you.

Snapdeal must provide option to talk to their representatives on their toll free no. And they can't collect delivery fee if they are delivering wrong product so the amount should be refunded with delievery charge. Company should give any option to talk to their representative. There helpline no. Is automated and doesnt provide any option there in...