Snapdeal.com Complaints & Reviews

Address: Guntur, Andhra Pradesh, 522007

Subscriber id -[protected]

I bought above product delivered on time and one i open the product it's not working and seems to used one, immediately i request for return the product but no one not come for pickup i have been sending mail but no one not responded and no they are updated request closed how come u close the request without pick up u r product and refund my amount,

Again iam requesting u to collect u r product and refund my amount, otherwise replace good product which is working

Rgds
Subbarao
[protected]

Jan 16, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Snapdeal.com Customer Care's response Hi Subba.idea185,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Snapdeal you are fraud you are cheating for me..
I am purchasing the apple original lighting USB cable 20/11/2018 but cable are not in package. Package is totally blank...
But I sent many mails in snapdeal but they not respond for me... Not refund giving to me...

Snapdeal is a total fraud company...

+3 photos

Jan 17, 2019

Complaint marked as Resolved

Verified Support

Dec 14, 2018

Snapdeal.com Customer Care's response Hi Harsh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Dec 15, 2018

Updated by Harsh8755 You are fraud snapdeal

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Website: snapdeal.com

Hii team,
I am submitting a complaint regarding a fake casio watch delivered by snapdeal.com. On their website they are saying that it genuine product but when i have verified it from the official casio site and i have gone to register my product there was no serial or invoice number mentioned in the product. Also casio claims that casio watches delivered by snapdeal are not authentic they are not covered under warranty. Please help.

+1 photos

Jan 15, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Snapdeal.com Customer Care's response Hi abhinav74,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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A

abhinav74

from Hyderabad, Telangana

Dec 13, 2018

Hii team,
My order id is- [protected]
Sub order id is- [protected]
Also there is a warranty card is provided in the box in which there is no stamp and no serial number provided which shows product is fake or first copy.
Hope to see a reply soon.
Thanks

delivery of fake casio watch - Comment #3298153 - Image #0

delivery of fake casio watch - Comment #3298153 - Image #1

delivery of fake casio watch - Comment #3298153 - Image #2

Reply

abhinav74's [Complaint's author] reply, Dec 13, 2018

Please provide me with the original product.

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Address: 226031

Website: snapdeal.com

Pcmp[protected] having the reference number of product which i ordered on 3rd dec but snapdeal cancelled my order on 7th dec without my permission, i was waiting for my battery (Product). Today is 11 dec and still they didnt refund my money. This is ridiculous service they are providing. They waste my 10 days. Kindly plz send my money immediately in my account.

Jan 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Snapdeal.com Customer Care's response Hi Samarjeet,

Unfortunately, the order was cancelled as it could not be fulfilled. We've initiated the refund for the same. We apologize for the inconvenience caused.

Thanks!
Team Snapdeal

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D

DCEITEBOBBY

from Allahabad, Uttar Pradesh

Dec 11, 2018

Dear sir,
Refund is pending for my order ID [protected] since last one month.
My bank details are :
Axis bank
Account no. : [protected]
IFSc code : UTIB0000022
Kindly refund the amount ASAP.

Regards,
Sheetal Kanojia

Reply

Snapdeal.com Customer Care's response, Dec 12, 2018

Verified Support

Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

S

sachin s nair

from Tiruvalla, Kerala

Dec 11, 2018

Windows 10 pro as rupee 4069 but product is fake i realise it by communicate with windows custmer care

Reply

Snapdeal.com Customer Care's response, Dec 12, 2018

Verified Support

Hi Sachin,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Nagpur, Maharashtra, 9371757205

I have issues regarding snapdeal.com...i have been cheated by the company... I ordered my product on Nov1 it was estimated to get delivered by 8th Dec...on that i received an email indicating the delay of the order till 12Dec and today they are asking for my reviews about the product and the order status shows the product has been delivered though I did not received any product yet... Its nothing short of cheating... I wrote complaint mails several times to the their offical website but no response has been given by them... I need to resolve this issue asap..plzz help.

Jan 13, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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M

mithu rahman

from New Delhi, Delhi

Dec 11, 2018

My order id [protected]
company give same damage product after replace

Reply

Snapdeal.com Customer Care's response, Dec 12, 2018

Verified Support

Dear Mithu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

V

Vidhnu

from Baikunthpur, Chhattisgarh

Dec 11, 2018

I booked a minute power bank from Snapdeal website but a fake power bank I got.. ple refund my money if I not get original product this is very low class product I get

Reply

Vidhnu's reply, Dec 1, 2018

No

Vidhnu's reply, Dec 1, 2018

No

Snapdeal.com Customer Care's response, Dec 12, 2018

Verified Support

Hi Vidhnu,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 314021

Website: [email protected]

I was sending watch return to snapdeal via speed post er[protected]in at gurgaon valcan qc on 25 nov. And valcan qc received parcel on 3 dec. And after i am mailing on snapdeal many time but they was not replay me and telling me via email your product was not received and send proof of deliver (Pod) and also i am send many time pod via mail but they do not reply me not initiate my refund on my account. They was fraudment with me..

Jan 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Hi Kailash,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Order status of an order id: [protected] (Placed on 22 oct, 2018 and suborder id: [protected]) is showing delivered but in actual order is not delivered yet.
Kindly refer below screenshot which says that order is delivered on 24th november 18 but that order was not delivered to me on the mentioned date.
Also refer attached mail in which it is mentioned that order is going to be delivered
Between 27 november to 1 december 2018.
And i haven't got any order delivery mail or sms for mentioned order.
Request you to look into this matter and revert as soon as possible.

+2 photos

Jan 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Hi Jagdish,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

P

Psy Anup

from Indore, Madhya Pradesh

Dec 10, 2018

Purchased reebok shoes and after using few days I learnt that the product is fake and now they are not answering

order status is showing delivered but order is not delivered yet - Comment #3294234 - Image #0

Reply

Snapdeal.com Customer Care's response, Dec 11, 2018

Verified Support

Hi Anup,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Snapdeal.com Customer Care's response, Dec 15, 2018

Verified Support

Dear Anup,

We understand that our team has updated you that complaint is against our trust pay policy (out of TAT). So, we are not able to proceed the same from our end.

Regards,
Team Snapdeal

S

somaling somu

from Bengaluru, Karnataka

Dec 10, 2018

Snapdeal lucky draw online citing mukesh mehta 130000 citing and Aditya Singh please helf me my number[protected]

order status is showing delivered but order is not delivered yet - Comment #3294313 - Image #0

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Snapdeal.com Customer Care's response, Dec 11, 2018

Verified Support

Hi Somu,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: 795001

Once again i recalled and to intimate the same in an earliest date, that my order of touch screen electronic transparent calculator is not delivered till date but in may order history it is delivered on 25th nov. 2018, please let me know the name of the courier and the name of the person who delivered to me. Until i get the justice i am unable to continue shopping to your esteem merchant, is there any problem to clear and resolve my matter, i am eagerly waiting your intimation via my mail or contact number

Jan 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Dear Romajit,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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S

sachijn

from Tiruvalla, Kerala

Dec 10, 2018

Provide fake windows 10 pro

Reply

Snapdeal.com Customer Care's response, Dec 11, 2018

Verified Support

Hi sachijn,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

H

hyder ider

from Hyderabad, Telangana

Dec 11, 2018

I orded Nike flip-flops and I got a fake ones Snapdeal is making its customers fool please do not buy any products from Snapdeal

Reply

Snapdeal.com Customer Care's response, Dec 11, 2018

Verified Support

Hi hyder,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

T

Thanuja Vaka

from Hyderabad, Telangana

Dec 11, 2018

From the time of taken stopped working .

Reply

Snapdeal.com Customer Care's response, Dec 12, 2018

Verified Support

Dear Thanuja,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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I valerian dsouza placed an online order with snapdeal on 3rd december 2018 order no-[protected] for 2 white and pink barbie printed quilt for kids. Order has been deliverd on 7th december 2018. But when the parcel was opened only one peice of the item orderd has been found in the packet whereas payment has been done for 2 peices. When tracked the order it shaws both the items are delivered. What am i to do now?

+1 photos

Jan 25, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Dear Leeshu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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R

Ravindra Kumar Sanapala

from Mumbai, Maharashtra

Dec 10, 2018

I have received a letter from snap deal.com prize department for winning prize of 10 lakshmi. Please clarify it and protect ur customers. i am attaching a letter copy for ur kind perusal.

Reply

Snapdeal.com Customer Care's response, Dec 11, 2018

Verified Support

Hi Ravindra,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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The product that i had ordered for was a givenchy perfume but to my surprise i received a hugo boss perfume. The invoice is that of givenchy perfume but when i opened i was shocked to see a cheap hugo boss perfume which i can easily buy in the market for cheaper rates. Deeply miffed at this.
It seems everyone working in snapdeal is blind or just plain lazy. Or may it is their way of shoplifting the public’s hard earned money. Moreover there is no way of contacting them. The customer care service numbers are either switched off or not working.

+1 photos

Jan 15, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Dear Tanaaz,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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H

Harini Lochan

from Bengaluru, Karnataka

Dec 10, 2018

Hi, I have ordered HUDA pink edition liquid matte, it's a pack of 4 but dey hv sent only 3liquid lipstick. After that I have requested for return but no response. Please do needful about this.

different product received - Comment #3294344 - Image #0

Reply

Snapdeal.com Customer Care's response, Dec 11, 2018

Verified Support

Hi Harini,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Kottayam, Kerala, 686012

I bought a HP wireless key board and mouse from snapdeal on[protected]. But now the keyboard is not working properly. So I tried to check the warranty status of my equipment in HP Site and found expired on[protected]. So that I am complaining about this for speedy redressal.

+1 photos

Jan 18, 2019

Complaint marked as Resolved

Verified Support

Dec 11, 2018

Snapdeal.com Customer Care's response Hi prasanthkalampukattu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Feb 23, 2019

Updated by prasanthkalampukattu As per the information ie Complaint marked as Resolved
Jan 18, 2019, but no one had contacted me yet or replaced my faulty HP Wireless key Board

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I order 40 kg gym item from snapdeal, which i received in september 2018, but it observed damage. I placed return request but snapdeal only arrange pick up but no one comes for the same.
Many times i wrote mail and received calls from snapdeal but not getting proper response. Many times they promised to come, i cancelled my plan and wait them but no one come to pick up order.
I face lot of irritation by snapdeal service...

Jan 10, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Dear Suhasbo,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: 624101

Website: snapdeal.com

I am ordered casio edifice 539d metal chronograph watch
But snapdeal delivered me a totally fake product.
I have received that watch look like very worst finishing, not proper packaging, not having a product manual, guarantee card, not having a qr code in box and box also damaged.
How can they play games with their customers.
Maximum products received from snapdeal looks like picked from road side vendor. Packing was also not quality packing.
No bar code sticker available at the product.
That is completely fake item of casio edifice

+1 photos

Jan 12, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Hi Imranimi,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 122001

Website: Snapdeal.com

Ordered some personal accessory and delived wrong mobile charger. Papers on pack and inside are different. Complaint no 52378084 fine but received a reply that it's not refundable as per policy. Received very irresponsible reply, worst is an cheating in name of policy supplying rs 100 item at cost of rs1499. Worst is if an adult part delivered to some wrong customer. Very pathetic approach.

+1 photos

Jan 11, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Snapdeal.com Customer Care's response Dear Suman,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: 415528

Hello mr kunal bhal and rohit bansal,

Order id: [protected]
Suborder details : [protected]

I have purchased chicplus designer pink georgette saree on 12th november.
I already paid for this order. I suppose to get it on 16th november. But snap deal agent not delivered the item till the date.

Many times i mailed to help desk, but no response from there side.
Not even a single call to me regarding this.
My query details :
Reference no: 52085875

Kindly do the needful and proceed for the refund.

For any query contact me on [protected]/[protected].

Let me known any concerns.

Thank you!!

Best regards,
Rupali phadtare

Jan 8, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Snapdeal.com Customer Care's response Hi Rupali,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Panipat, Haryana, 132103

I order 2 syska bluetooth
But i received one
1 those i received he was wrong
And i show on my portal
Item delivered
This is a fraud company
If he not solved my issue i complaint this in consumer court
Please solve this issue
And verify the details
Who is responsible for this
This is not my fault
So i request
Refund my balance
Of 2 orders

+2 photos

Dec 15, 2018

Complaint marked as Resolved

Complaint resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Snapdeal.com Customer Care's response Dear Mohit,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Dec 08, 2018

Updated by Mohit9860 I order quantity 2 of Bluetooth of syska
Modal H-15
I have received only 1 quantity of wrong product

1 return product and 1 not received
So understand my concern
And solved

Dec 08, 2018

Updated by Mohit9860 Where is my 2 quantity
Please find the attachments

Dec 09, 2018

Updated by Mohit9860 In this package
I have received only 1 wrong item
2nd item does not exist in this package

Please i requested to you
Solve this issue on urgent base

For full information of this order
Please call me

i can't explain in mail
Full matter

Dec 11, 2018

Updated by Mohit9860 Hello snapdeal

The courier boy refuse to take my return

Please solved my issue
Suborder id [protected].

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Address: Panipat, Haryana, 132103

I bought 2 syska Bluetooth earphones
But i received only 1 in packet
Those packet i received i opened
I found 1 wired handset
I complaint this to Snapdeal

And Snapdeal tell one return request closed
Without any reason

So i requested to you
Please solve this issue

Thanks

+2 photos

Snapdeal.com customer support has been notified about the posted complaint.

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I had ordered ladies fast track wrist watch. But we had received totally different watch than ordered one.. So we raised a request complaint to return back your product and refund my money back. Once your courier person contacted me asking my address but even after guiding him clearly with my address, he never came to collect or tried contacting me again.. Even i tried contacting him but his number was not connecting properly.. And now we have received a mail telling your order request closed.. Please help me in getting my money back.. Please respond..
Order id: [protected]
Sub order: [protected]

Jan 17, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Snapdeal.com Customer Care's response Hi Usharitu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Website: www.snapdeal.com

Recently sir i have ordered an indulekha natural shampoo 200ml pack order id:[protected] from snapdeal and i recived a duplicate shampoo and i have returned the item . After that almost 20 days has been passed but I have not received the refund and there is no any update on the Snapdeal app. I tried to call to Snapdeal customer care but I received a computer generated answer it was not satisfactory. so i sent a mail to [protected]@snapdeal. com today I received a call from Snapdeal they told me that the same product is sent back to the your original address but I requested them to refund me but they are not agree on this issue when I requested to transfer the call to the senior they keep the call on hold and after few minutes the same person told me that the senior will call you back within 2 hours but still I have not received any call.

Jan 10, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Snapdeal.com Customer Care's response Dear Narendra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Dec 13, 2018

Updated by Narendra1242 Sir when i will be refunded...

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Address: Kozhikode, Kerala, 673506

My item "pinky pari green rayon asymmetrical hemline kurti (Size: xl)" was small in size and requested for return on 27th october 2018. (Order id: [protected]) the pickup is failed two times. Please note that the courier company not coming to the given address for picking up. Only asking to come to the nearest town and if failed to reach on time, they are making status as failed. It was time killing for us. We feel very bad. Finally the courier company make a return form send to the address given by snap deal on 20th november 2018. (Refer attached photo). Then the refund is not initiated till now.

+1 photos

Jan 17, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 111

delivered not working and used product

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not in package usb cable

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delivery of fake casio watch

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laptop battery pcmp6957496231 (reference number)

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guru yellow floating candles

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fragment with me

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order status is showing delivered but order is not delivered yet

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non delivery of order

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order not received as required

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different product received

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hp wireless keyboard and mouse

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avoid to return damaged item

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send completely fake item of original casio edifice watch

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order id : 25084184112

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product not delivered, no refund, no response from help desk

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my product is not delivered

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I bought 2 syska bluetooth

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return request closed

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I received a duplicate item and wants refund

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return item send to by courier as per snapdeal instruction. but refund not initiated.

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