Snapdeal.com Complaints & Reviews

Ordered a huda liquid matte (Piece of 16) and it’s fake and it’s like paint. Very duplicate. Requested for return and it’s been one month no one has picked it up or refunded. And the product is soo fake and it’s not safe to use on skin and also snapdeal called saying that it will pick it up by 48 hours thrice but not even once did i get somone to pick it up and refund it. Sorry to say but but this is nothing more than fraud. Total products are fake so bad very disappointed

Hey i buy a captcha magnetic wireless earphone from snapdeal. After 2 days i have applied for return because it is not the good quality earphone my application is accepted but no one visit me to receive this and after some day my return request is cancelled. After two days of cancellation my left earplug is not working and snapdeal shows 1 year warranty in this product. So what should i do.

I didnot recieve my product and its showing status is delievered i want all proof i want conatct number of courier person where js my product i want to complain snapdeal i dont knw how snapdeal can be irresponsible they deliervered at wrong place. I want detail the name of courier company and conatct number of courier person and show me singnatureof buyer. I have not receive any messege or call from
Courier boy how snapdeal can be so irresponsible. I want my product any how. Snapdeal contact number has no option to talk with customer executive. This is cheat and fraud

Ordered titan watchne2480sm02 analogue order no [protected] which came without manufacturing warranty as well belt was without titan mark and very low quality. Please send original watch from titan and not duplicate 2nd or 3rd copy watches. Also send warranty card from manufacturers on urgent basis. If snapdeal could not provide original product why these people sale things to fool customer. I mail on snapdeal where they reply to refund, no problem solution

Your attitude and behaves make me still wonder and wonder when i open my order history it is appear as e st. Delivery as 24 nov.2018 - 28 nov.2018 and the status as closed instead of delivered on 25 nov 2018, how you edit the mode of delivery is the wonder you make to me. Please be transparent to continue your esteem services, i am eagerly waiting the name of the courier and the name of the person who delivered so that i may inquire and i shall ever remain thankful to your loyal kindness.

I ordered shampoo and a conditioner from snap deal and it was a fake one because i've been using that shampoo for the past 4-5 years and i can guarantee that it was a fake product. The product quality was pathetic and when i requested to return the product there was no response from their end. Extremely disappointed!!! : (
Called their customer service several times but got absolutely no help.

I had ordered mi band hrx edition from snapdeal.
On return from overseas on 27 nov 2018 i opened the delivered package & to my horror, found a fake m2 band delivered. Snapdeal website not showing option to return. My complaint email to snapdeal helpline fell on insensitive ears as i got a reply - the band can't be returned & instead i was offered meager rs 50 discount code for future shopping! After sustained repeated efforts to contact snapdeal, finally i got an email & call from snapdeal customer care executive mursaleen (Employee id 5508) demanding a written denial from mi service centre that m2 band delivered by snapdeal is fake. I tried my best to explain to mursaleen that the demand of written denial from mi is outright absurd and it's like snapdeal delivering a bullock cart against the paid order of an xuv and now demanding mahindra to give in writing that the bullock cart delivered by snapdeal is not mahindra's xuv!!!
But once again, my concern fell on the deaf ears of snapdeal executive mursaleen.

However unlike snapdeal, mi service centre was helpful and they have given in writing that the m2 band delivered by snapdeal is duplicate.

You are requested to instruct snapdeal to deliver genuine mi band hrx edition to me without more harrassment of consumers like me for absurd reasons.

Thanks in anticipation of a prompt and positive response.

I lodge a complain yesterday regarding the non delivery of order id [protected] (Item 3), touch screen electric transparent calculator is not delivered till date but in my order history it was delivered on 25th november 2018. It is a false statement you made to me and make me fool. My extreme wonder is that you are keeping mum giving no responses via my mail id or my contact no. Once again i request i to intimate the name of the courier, name of the person who delivered. If no more response is shown, the bond of being a regular customer will be broken and no more rejoin again. This is your acute nature to don't resolve thousand of complains and making every customers to the maximum degree of eagerness. Awaiting your good response in an early date.

Sir i am purchase 512 gb zxg memory card from snapdeal on 21 oct 2018 l but status show it in delivered. When i talk with snapdeal they say it is coming from china and when it is reaching india it is misplaced between custom and india post so i am very depressed because it is very use ful product for me and i am waiting for more than 1 months. They already refund my money also but it is not a matter because i am very hope ful for product. They say that still i am tracking so please contact with snapdeal and help me. Product i'd is [protected]. Tracking id is ub[protected]yp. Email id of snapdeal is [protected]@snapdeal.com. Mobile number of snapdeal is [protected].

Respected sir,
On november 1, 2018, i place order no.[protected] for casio edifice ex306leather analog men watch for rs.1799/- at snapdeal which i received on 12th november 2018. However, the product was not found genuine. Therefore it was returned back. My refund request was approved on 21 november 2018 at 04:08 p. M and refund was initiated on same day at 4:20 p. M.

As no refund was credited within four days, i approached snapdeal through mail communication and i was asked to provide neft account details which were suitably conveyed but no response was received thereafter. On 01.12.2018 at 01:31 pm i received a call (Conversation recorded in my phone) from snapdeal executive who expressed his inability to affored credit to my account number, therefore he sought alternate account number which too was provided but again no refund has still been afforded to my account number.

Now i am receivng missed phone calls on my cell number from snapdeal. I also receive blank mails communication from snapdeal who are not refunding my money.

Though i have already lodged complaint against snapdeal through consumer complaints against said order which was referred to snapdeal but still no refund provided to any of my account by the snapdeal.

Regards.

Ravis ahmad bhat
Srinagar kashmir.

Snapdeal.com - same on these guys, they have blocked my registered email.

I have ordered watch on snapdeal and it was defective, so i cancelled it. After that they received the item. But they have not refunded the money.

Email:[protected]@gmail.com
Order id - [protected]
Sub order-[protected]

Two times already i have shared my bank statement. How can you aspect that by treating customer like this, customer will shop on your website. You guys will not understand customer frustration.

I had purchased (Online) a vegetable slicer from snapdeal which was delivered on 26/11/2018. After opening the package i found the item in a damaged condition and immediately applied for return of the item. Although, snapdeal acknowledged my return request, no one came to collect the item as on date. After repeated request, they are assuring me that the item will be picked up in next 48 hours from 28/11/2018 onwards. Till this day (More than 5 days) the 48 hours is yet to reach. I have received multiple emails ([protected]@rediffmail.com) from snapdeal that my item will be picked up but till 3/12/2018 no one came to pick up. I request you to take appropriate step so that snapdeal compensates me for their fraudulent act.

Hii

Above mention order no.in which i have order two set of car bluetooth music reciever but only recieve one set and invoice created for two set and that i have paid but when i opened the packet its only one. I have also attached the packet and bill copy. Can u pls check what is happening in your back end if these thing will hapan then who will trust on online shoping???
This mail i have send to snap deal help center over a week but npt proper response.

Order id [protected] (Item 3) touch screen electronic transparent calculator is not delivered till date but in my order history it was delivered on 25th november 2018. Please let me know the name of the courier and the name of person who delivered. It is a challenge to me and i lost all my beleive let the legal procedure may answer my eagerness. Its not for first time such an unwanted matter have been so frequent from your side.

Order id: [protected]

Dear concern,
This issue has passed 10 days, but so far 24 to 48 hours have not been completed on your part. I want to know from you the last time that these 48 hours will be fulfilled. Now i am very worried i am very much i can not wait much more. I want to tell you that i had canceled this product shortly after the order i had ordered this product for which i have you also had an email to do so and the response came from you. We have canceled it on your behalf. If a phone calls for delievery, you can refuse to get your refund initiate within 48 hours. But nothing has happened so far. You can not sell a product forcefully for any customer. You try to call many times but the call does not connect, only your ivr are always heard. You are requested to call the no-[protected] number if i would have known that you do not buy a customer in this way, i never orders a snapdeal site for the last time that i request you to refund my i again i want to remind you that 10 days have passed but your 48 hours have not been completed i also have a cancalltion reference number[protected]
Plz call me-[protected]

Dear concern,
This issue has passed 10 days, but so far 24 to 48 hours have not been completed on your part. I want to know from you the last time that these 48 hours will be fulfilled. Now i am very worried i am very much i can not wait much more. I want to tell you that i had canceled this product shortly after the order i had ordered this product for which i have you also had an email to do so and the response came from you. We have canceled it on your behalf. If a phone calls for delievery, you can refuse to get your refund initiate within 48 hours. But nothing has happened so far. You can not sell a product forcefully for any customer. You try to call many times but the call does not connect, only your ivr are always heard. You are requested to call the no-[protected] number if i would have known that you do not buy a customer in this way, i never orders a snapdeal site for the last time that i request you to refund my i again i want to remind you that 10 days have passed but your 48 hours have not been completed i also have a cancalltion reference number[protected]
Plz call me-[protected]

This is the complain regarding order id-[protected], the product is pro dynamic eye liner.
I have got the message from your company that the order is been delivered but i have not got my order yet, i have also checked whether anyone has taken ot on behalf of me but no one took it.
Its been 1 week that i m communicating with your company thrpugh mails but they are always having tbe same reason that it is under investigation.
If your company is not able to fulfill customers demands i request you to please shut it down.
I just want my back.

I received the automatic toothpaste dispenser today and was angry to see an old and used one (Probably somebody else's replacement) on opening the package. I had made a payment of ₹228 as cod. This is the second time i placed an order and i received such a pathetic product. Will be thinking twice next time on placing an order again thru snapdeal. I want to return it and money refunded.

Hi team,

I have placed the order with snap deal for nike shoes. My order no order id: [protected].
But when i received the product its not look like original product and quality is very worst. So i have raise retrun request and they closed the return request within one day but as per their policy retur request window is till 7 days after receiving the order.

As this kind of fraud they have done to me second time, so request you to please help me to get my refund back.

I have ordered anastasia beverly hills eyeshadow palette on dated on 1st of nov. But havent received till date cause of poor courier service not cause of customer delayed as your site displayed. I was waiting and tried out to conatct the contact person but they havnt called me once not they intimate me... Neither when i enquired they misgiude me that product was not available at their side.
This complaint is to inform you that customer was available but curier service was poor. At my address """massal road ward no.4 teh. Nagrota bagwan distt. Kangra himachal pradesh. 176047
Thaking you.