Snapdeal.com Complaints & Reviews

Address: Krishnagiri, Tamil Nadu, 635109

Website: snapdeal.com

Snapdeal
The product i want to return nike sweatshirt under the mobile no. : [protected] is not picked up by snapdeal. Everyday replacement getting rescheduled automatically by saying unable to pick the order. Several times i called snapdeal customer care but still there is no positive response and there is no option to speak to customer care executive to explain the problem. Im looking for replacement for the product, since wrong size delivered. The estimated day for pick up has been crossed.

Please help to pick up the item for replacement

Dec 6, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110085

Website: Snapdeal

Snapdeal — i didn't get my refund
I am tenzin,
I ordered some products from snapdeal and was delivered on 22nd sept 2018.
Due to some quality and size problem, i have returned the product in just one day. The refund was initiated now it's been a one and half month and i still haven't got the refund back in my account.
And now i am fedup & feeling helpless and that'swhy i am complaining this matter on this website for help... So plz kindly solve this matter..

These are the items name and order id and suborder id of which i need my refund soon.

Order id: [protected]
Item names and suborder id
1. Casio g270 gshock men’s watch
Suborder id: [protected]

2. Adidas stan smith sneakers green casual shoes, size 7.5, colour: green
Suborder id: [protected]

3. Adidas stan smith sneakers white casual shoes, size: 6.5, colour: white
Suborder id:[protected]

Pls refund it soon, thank you

Dec 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110008

I want to my refund amount i cancel my order on 21 oct and snapdeal said same day my refund amount back in my account but i visit many times my bank there is no updation regarding my refund amount and amount not track through reference no snapdeal share reference no about my refund amount but not solve my problem. My order no-[protected] and i attach my bank statement also please check bank said call on snapdeal and asked neft details and utr no my id is [protected]@gmail.com and mobile no-[protected]

+1 photos

Dec 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 03, 2018

Updated by [email protected] My mobile no [protected] please contact this no do not call this no [protected]

Verified Support

Nov 05, 2018

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411004

I had ordered an epilator on 20tg october, 2018. It’s been 3 weeks and i still havent received my order. I am emailing snapdeal everyday and im not getting any reply. I have also comtacted their courier service but they keep saying that it will be delivered soon. I really need to know the status of my order, but snapdeal is not replying to my mails.

Jan 2, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Snapdeal.com Customer Care's response Dear Srijoy,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: Snapdeal

Snapdeal give me fake shoes which are different from my order and also barcode and colour is mot matching... Order id is [protected]
And i want to return.. Please provide me customer number... Snapdeal is fake i will never purchase anything from snapdeal and please you guys never buy anything from there... The cost of shoes is 2720.. And they provide fake shoes in the name of real.. And also they have no customer care num.. I am trying so many num of snapdeal but all are getting busy...

Nov 5, 2018

Complaint marked as Resolved

no one come to pickup the shoes for return ...

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat, 360001

Website: snapdeal

I had order on 30.10.2018. After making the payment of rs.18780/- the order was cancelled. Thereafter i had mailed to the snapdeal support. They people only initiated the refund of only rs.578/-. Remaining refund was not initiated. And also till date the refund is not credit in my bank account. And also i am trying to call the customer care executive but they people not transfer the call to the executive. And tell me that please try to call by registered mobile number. When i call from registered mobile number they people stated that there is no any order was placed.

Dec 6, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560068

Hi team, where as i placed a order on 17th oct where as till today i didn't receive few products delivered to my location provided where as already i done the payment in advance & even i would like to let you know that without attempting any kind of delivery they will update status as we tried attempting your product to delivery but we failed we will once aging try where as last time have sent a mail to their cc that please provide me the deliver executive number so that i can talk to them & figure out things but they provided me a wrong number when contacted them they said that product is not there with us. Below is the mentioned number, where as 'm continuously following up but not getting any proper response from them. Secondly they keep changing the date of product which was mentioned in app while purchasing. Order id and date of placement i also attached in the pic.

[protected]

+2 photos

Dec 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Snapdeal.com Customer Care's response Hi Abdul,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Nov 06, 2018

Updated by abdul mamud 24 hrs has been over 'm yet to receive call from snap deal end. Still i am getting the same message stating your item will be picked & delivered but no is coming to my mentioned address & in app they are updating as we failed to attempt delivery we will try once again where as even they are not mentioning the number of the delivery executive name.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 643231

Website: Snapdeal

My name is michael. I ordered g shock watch from snapdeal for rupees 1529 (Order i'd [protected]). On receiving the order i found that it was an empty package where it contained only the box. The watch was missing.. I requested return and refund for the same (Reference id 5128711) but no one has come for picking up.. Im unable to contact snapdeal. Kindly help me with this issue

Dec 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 03, 2018

Updated by Rajrev Return request Reference id is 51248711

Verified Support

Nov 03, 2018

Snapdeal.com Customer Care's response Hi Rajrev,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dehradun, Uttarakhand, 492010

I have ordered headphone from snapdeal on 14th october. The order was supposed to be delivered by 26th but it was not so i got a message that it will be delivered by 2-3 days and since then items not delivered. When i e-mailed them repeatedly 10-15 times i think, about the delayed delivery and each time their reply is same that is sorry for the inconveniences your item will be delivered in 2-3 days. I have waited alot and i don't want to cancel the product because then refund will be an issue. And each they reply with the link of vulcan courier website to track order but it is not updated since 17th october.
My order id - [protected]
Awb no. - jvlsd[protected]

+1 photos

Dec 23, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Snapdeal.com Customer Care's response Dear Customer,

You order has been delivered, hence we're closing the complaint. In case of any issue please let us know at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana, 500090

I have ordered nike short from snapdeal and the status is showing as delivered on 28th oct 2018 but i haven't recieved the order and even unable or no provision to call back to customer care.

What a pathetic service. I have tried n number of times dropping mail and sending remainder notes about my concern but not even a single response from the snapdeal team.

Order id: [protected]

This is absolutely cheating.

Nov 3, 2018

Complaint marked as Resolved

They handed over it to watchman and didn't even called us on delivery date and watchman hasn't handed over it to us. On enquiry he then handed it to us. But 2 things i didn't like from snapdeal is customercare number is very pathetic and even for mails they wont respond.

Snapdeal.com customer support has been notified about the posted complaint.

Nov 03, 2018

Updated by Aravind Rekapalli Issue is resolved, Please ignore this complaint

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagpur, Maharashtra, 440009

The track pant i order of adidas is not original, only the label is showing proper information, but the pants are totally improper so i request you to find it out whether the product is original or a fake product
I brought this from snapdeal.com with a high discount rate and the product doesn't match up to the expectations so i request you to plz check it, and kindly take action accordingly

Dec 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Snapdeal.com Customer Care's response Hi Dikshant,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

P

Patarlapalli Srinivas

from Hyderabad, Telangana

Nov 2, 2018

My fast track watch 3039 is fake which you sold. My friend also had same problem

Reply

Snapdeal.com Customer Care's response, Nov 3, 2018

Verified Support

Hi Patarlapalli,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: Activaappliances.com

Hi
I purchased activa geyser from snapdeal some months ago and it is still under warranty. Product was delivered at my home. But now it has got leakage problem so i requested in the company to repair it. Customer care staff was not at all professional he gave me company address located at delhi. He asked me to bring my geyser to the company if i want to get it repaired. I said how can i bring geyser from ghaziabad to delhi. I asked to send there executive but he said no u have to bring ur geyser. It is not at all professional. If product can delivered at my home when i buy it then should also be repaired at home only. This is how other company does. Kindly have a look on this issue. All the details are attached below in the attachment section.
Asim gaurav dubey
Suborder id-[protected]

+1 photos

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Website: www.snapdeal.com

Suborder id: [protected]

Ordered item i have not yet received but in the track item list it shows delivered. I have placed the order on 14 oct, 2018. On 24th oct the track list shows the item was delivered. I have communicate with snapdeal team over email regarding the situation many time. But after several email from my side they are failing to resolve the issue.

+1 photos

Nov 5, 2018

Complaint marked as Resolved

Issue was resolved by team

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Snapdeal.com Customer Care's response Hi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhopal, Madhya Pradesh, 462023

Website: [email protected]

On 11 september 18 i have placed prepaid order of rs 3299/- for joyride baby walker with order id no. [protected] which i have cancelled on 16th september 18 and ask for refund. Message from snapdeal came to me that do accept the delivery of the item as i have cancelled the same and wait for 5-6days for refund, i agreed.
On 20th september 18 message came to my number that product has been successfully delivered but in actual no one came nor called me for delivery and no such thing happened. When i mailed to snapdeal regarding the event they ask some more time to check on their level about the issue.
Again on 25th mail from snapdeal came claiming the delivery has been been done to me. I asked for receiving details and they send me fedex details showing no receiving signature more over on fedex site regarding concern order it's been shown that the parcel has been shipped back to snapdeal the screen shot of which i am attaching for reference but still till this date snapdeal is not responding to refund my money. I think it's a cheating and fraud by snapdeal and i should go to consumer forum for claim now. If they do not respond me back immediately.

+4 photos

Dec 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 02, 2018

Updated by salman mohd quazi Message from snapdeal came to me that do not accept the delivery of the item as I have cancelled the same and wait for 5-6days for refund, I agreed.

Verified Support

Nov 02, 2018

Snapdeal.com Customer Care's response Hi Customer

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

S

sahinkhan1111

from Lala, Assam

Nov 2, 2018

So if possible... Pls make me sure that I will surely get my order... Tnks

Reply

Snapdeal.com Customer Care's response, Nov 3, 2018

Verified Support

Hi Sahin!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 123501

Website: www.snapdeal.com/myorders

When i received my shoes after that within 20 min i check and pack shoes again also raise a complain against quality not good. The delivery person also check and send to snapdeal warehouse for my refund process. But after 7 days i got information the product is wrong. So can you clear me how you rectify the problem is where and how to solve. Even i said to customer help desk person how you cross verified is this problem start from where. I am a customer and face the problem.2300 rs is not much more but it is totaly disappointed through your services.

Snapdeal.com customer support has been notified about the posted complaint.

Nov 08, 2018

Updated by vik123garg Dear snapdeal,

As per our telephonic talk On which behalf you said in this matter you cant take any help or this is not comes on under your terms.

i said to you very clearly i give my original product to your courier person and he accept also that shoes was ok and he take it from our company gate . you also have some of your own policies may be for checking under customer end. because once i gave to that person after that how i am responsible where two or three mediator to serve back to your snap deal warehouse. you person pickup my order at 11.55 am and drop me a confirmation pickup message after 3 pm.
why its too late.

Even i know your courier person change my shoes and return change sent to you but i want to check your traceability because i also have his call recording he said to me you dont take tension he will give money to me byself if any issue. but in this all matter where is your stand and where can you help. Even now i send you two my call recoring and some screenshot of videography.
Video file i cant attch due to its size too large.
but the people checked and take back it nicely if any problem happened then or looks like old then he often stop me but why he take it nicely.

I know i am truth so if still i listen your side same lines then i have no more option then i will meet you on consumer court. still i already apply online consumer complain for my product issue if you cant resolve then will meet on consumer court now.

View replies

V

vik123garg

from Patna, Bihar

Nov 5, 2018

Dear sir,
Please tell me the status about my issue.because today morning i received the back return which is totally change product which i revert Snapdeal.I also have avidense against the dc person who pickup the product and return call me by his number. if you want any help then also i connct and share with you the details.his name Mr. arun kumar. now i call him for resolve this issue but he didnt reply my call.
so i have tha option only faith you so plz resolve it.
Thanks & Regard's
Vikas

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I got a message stating my saree is delivered but i didn't get my saree. The orderer code of my order is [protected]. I got the message that the saree is delivered on 25th october 2018 around 6.10pm. I never got a call from the delivery boy asking my exact house also. So i request the snapdeal company to look into my problem. Its a modi vastra blue velvet saree.

+1 photos

Dec 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat, 360370

Website: Www.snapdeal.com

I did not like the product i bought from snapdeal, so i want to return it and want to refund it. But retirement option in snapdeal is not going to be a process. Opening is not happening, i want snapdeal

Snapdeal is a very fraudulent website, it is said to people that you can ever make a return a replacement for the product you have, but after purchasing the product, when you want to take a return or replacement or refund it is a snapel

Dec 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Snapdeal.com Customer Care's response Hi Ranveer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Verified Support

Nov 02, 2018

Snapdeal.com Customer Care's response Dear Ranveer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

View replies

G

Gaganbk

from Bengaluru, Karnataka

Nov 2, 2018

I have received a letter saying won 1 lakh rupee in random lucky draw contest they are collecting my account details to transfer the amount is this real or can I trust this

Reply

Snapdeal.com Customer Care's response, Nov 3, 2018

Verified Support

Dear Gaganbk,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Had ordered loreal shampoo and hair mask. The products are clearly fake. I can tell from the shoddy bottles and the weird smell of the shampoo. Honestly, you need to stop thinking that your customers are dumb.

Have mailed you regarding this but received no response. I think you won't act until you're shamed on social media. Do you really want me to go that way? Absolutely appalled.

Sruthi

Dec 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Snapdeal.com Customer Care's response Dear Sruthi.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mysore, Karnataka, 570020

Website: Snapdeal.com

Dear consumer complaints team i raised complaint against the snapdeal.com on 31/10/2018 my complaints i'd is 2129751 this i'd is issued by your consumer complaints department fist i would like to say thank you for registering my complaints. Last 31/10/2018 the snapdeal team members update the comments regards my complaints i'd, but still now i'm not getting any perfect salutations on snapdeal team so please help me like this type for chester is more in snapdeal website...

+3 photos

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat, 395002

Website: Snapdeal

I want my refund about the alpha1 3 wats led strip lights which was returned on 3 sep 2018. I was picked by the snapdeal's employee. I got the msg from the snapdeal that the led light was not working you got your refund by 7 to 10 days by your bank account but till date i do not get any refund. So i want my refund in my account. Order id was [protected]. And reference num was 49442267.

+1 photos

Dec 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Snapdeal.com Customer Care's response Hi Pratijari,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 123

snapdeal pickup for order replacement delayed for more than 15 days

Post your Comment

casio g270 g shock, mens watch adidas, stan smith sneakers green casual shoes adidas stan smith sneakers white casual shoes

Post your Comment

mis guide and wrong commitment

Post your Comment

epilator

Post your Comment

complain about fake shoes delivery and i want to return

Post your Comment

order not placed but amount was deducted and partial refund initiated

Post your Comment

delivering & return of the product

Post your Comment

g shock watch

Post your Comment

delayed order

Post your Comment

worst snapdeal service and even no response for customer concerns

Post your Comment

fake adidas product

Post your Comment

activa geyser company complaint

Post your Comment

item i have not received but in the order list it shows delivered. does not reply emails.

Post your Comment

regarding cancellation of my order and seeking refund but no help by snapdeal and rather they are faking about product being delivered to me.

Post your Comment

after return my nike epic shoes the quality check person said this is different product found.

Post your Comment

product not delivered

Post your Comment

flashlight toy

Post your Comment

loreal shampoo

Post your Comment

duplicate fastrack 3099sm02 watch

Post your Comment

i have not get my refund in bank account about the led light which was returned on 3 sep.

Post your Comment

Related businesses