Snapdeal.com Complaints & Reviews

Address: North Goa, Goa, 403406

Website: www.snapdeal.com

My order id is [protected]. I was supposed to be delivered on 5th November 2018 but I haven't received the product and they showed the status as delivered. Now when I try to contact them all I am getting is automated replies I even contacted them through mails they provided me reference No 51425017, but till date they haven't contacted me.

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Address: Lucknow, Uttar Pradesh, 226003

Website: Snapdeal.com

I ordered nike airmax 2017 shoes from snapdeal.com using online payment option on 13 october 2018.
The quality of the received product was very hence i returned the product and requested refund. Snapdeal.com informed me about the successful refund on 22 and 31 october 2018 with reference number pcmp[protected].
I reached bank (Sbi) to confirm refund after 10 days but the bank is asking for the utr number and they say they cannot trace the refund using reference number.
I am continuously asking snapdeal help center to provide the utr number but they are not providing and even the bank is not helping. Please provide assistance

+1 photos

Dec 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Snapdeal.com Customer Care's response Hi Umar,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 841212

Website: Goggle

My item was delivered by courier yesterday and I was open my bag

My item was not working

I I placed an order on snapdeal Order ID: [protected] and item name - EZMO WATER TANK OVERFLOW ALARM WITH VOICE SOUND . SKU CODE: ALARMWATER
which I got on 5 November 2018 and this was a defective so I raised return request on 6 November 2018 and snapdeal is not neither picking up product nor refunding my order amount. Please guide me what to Do now? I want please return my item return my item

+1 photos

Snapdeal.com customer support has been notified about the posted complaint.

Nov 08, 2018

Updated by [email protected] My item is delivered yesterday
I am open item

My item was not working   Replace all

Nov 10, 2018

Updated by [email protected] I placed an order on snapdeal order id: [protected] and item name - ezmo water tank overflow alarm with voice sound. Sku code: alarmwater
Which i got on 5 november 2018 and this was a defective so i raised return request on 6 november 2018 and snapdeal is not neither picking up product nor refunding my order amount. Please guide me what to do now? I want please return my item
Contact number. [protected]

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Address: Ernakulam, Kerala, 682017

Website: www.snapdeal.com

I have ordered david off cool water on 08th october 2018. But i received a wrong item which is royal mirage eau de colgne perfume on 17th oct. On the next day itself i have initiated with the return and packed the item for pick up. But till now no one came to pick up the item and they have not refund the amount which i have spent. The seller was nilkanth enterprises

Dec 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Snapdeal.com Customer Care's response Hi Shadiyakamal,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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I have bought a the shoes on 23/11/2018 at rs. 4249.
And paid the amount via debit card.
On 23rd itself i have cancelled the order but not got the refund yet.It had almost been 10 days.

+2 photos

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Address: West Tripura, Tripura, 799001

Website: www.Snapdeal.com

I have ordered a nike shoe, worth rs. 3209 and i was very ry excited for recieving my parcel. On date 8th of november evening, soon as i finish recieving my order, i came home and opened up. I saw the product was not what i ordered, then i went in 'my orders' to refund, by that time, as i dont know my bank details so i waited for my sis to come home to give her bank details to get refunded. Before sis comes, i have evn submitted the damage and default product i recieved. So when sis came i waa trying to apply for refund in 'my orders' but now the page it shows is blank, even in 'help centre'. Okay first of all, its their mistakes of delivering damaged and wrong product, later they are not even requesting my page in their app. So i being trusting this site where i am complaining, expecting to get an action on it. Please understand my situation.

Dec 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 08, 2018

Updated by Tamson Mog I want my shoes should be taken back as i cant accept the damaged and wrong item delivered. And i want refund.

Verified Support

Nov 09, 2018

Snapdeal.com Customer Care's response Hi Tamson,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Nov 09, 2018

Updated by Tamson Mog Order ID: [protected]
See below in the pic what i got, and review what I ordered.

Nov 09, 2018

Updated by Tamson Mog See and compare, if snapdeal wants to replace it, I would like to get size 10 while I ordered size 9 earlier.
With regards,
Tamson

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T

Tamson Mog

from Aizawl, Mizoram

Nov 9, 2018

I gave the complaint earlier, now the order ID and the product pic i ordered and i got will be shown below. But i didnt got this as shown in the pic. I got the damage item and the colour also doesnt match. I want refund, if they will replace it then i would like to change the size of 9 to 10.
With regards,
Tamson

fraud and damaged item - Comment #3265559 - Image #0

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I complained about 3 times on consumer complaints and 2 times on call.. But i didn't get response from snapdeal.. Now how many times i should complaint for the same.. Please call me to discuss the details of the issue on mobile number [protected] i already mentioned in detail about the issue i faced. Please resolve my issue as early as possible.
Ordered one product.. I returned it.. But courier boy pick up failed.. Then there is another option to return the product therefore i returned product by dtdc courier to snapdeal warehouse mentioned address in return form.. But i got message refused the order by warehouse of snapdeal.. I contacted to snapdeal via mail by 5 times. But i didn't got reply.. And another contact number is only for queries details.. So not able to contact with snapdeal executive

Snapdeal.com customer support has been notified about the posted complaint.

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Address: Jalpaiguri, West Bengal, 735221

Website: [email protected]

I have bought an nike air max 2017 blue running shoes for rs2372.00 from snapdeal shop on 28oct2018 and suddenly i cancelled the order.. After cancelling the product the snapdeal customer care team told me that they will give me a refund on my bank account within 7 to 10 days.. But after that they didnot gave me my refund and till now i didn't get my refund of rs 2372... And now i am fedup & feeling helpless and that'swhy i am complaining this matter on this website for help... So plz kindly solve this matter...
Your faithfully nayan das my details is:- my suborder no:-[protected], my snapdeal register mobile no is:-[protected], my name is:-nayan das my personal mobile no:-[protected]

Dec 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Snapdeal.com Customer Care's response Hi Nayan,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Papum Pare, Arunachal Pradesh, 791111

Website: Snapdeal.com

I order some clothing accessories months ago on snapdeal, flipkart, amazon.flipkart was the fastest and latter amazon.Flipkart and amazon product were good and i was very happy that i forgot about my snapdeal order as i prefer flipkart.After couple of weeks i opened my snapdeal app a message pop up rate your product i was so angry that they didn't even delivered the product and asking reviews.Snapdeal really are a shameless company. Now i aware all my friends and family that they shouldn't buy product from snapdeal

Nov 12, 2018

Complaint marked as Resolved

Why it is marked as resolved they did nothing except for a apology.I didn't get a refund nor the product

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Hi Totem,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 122011

Website: Snapdeal.com

I have ordered for two brakeman steel flasks (Order id [protected]) and paid for it through netbanking. I received only one on 27 oct; my husband received the courier since i was away. Snapdeal however shows that both have been delivered. I've raised several complaints (Complaint now 51487132, 51370451, 51404872,[protected] every two days just to get an automated response. I've also called them several times but their ivr menu doesn't provide relevant options.

Dec 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Dear Nithya,

Hope you are doing good.

Apologies for the inconvenience caused.We wish to inform you that your refund has been initiated against one order from our end and you will receive the amount within 7 to 10 working days.

Regards,
Team Snapdeal

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S

Saswat87

from Bengaluru, Karnataka

Nov 7, 2018

Purchased one ear phone from Snapdeal. Paid in advance. The product is shown as delivered but it never got delivered . Despite of repeated emails still no result and they are not replying now.
Order id: [protected]

item not received but says delivered - Comment #3264448 - Image #0

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Snapdeal.com Customer Care's response, Nov 8, 2018

Verified Support

Hi Saswat,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Website: www.snapdeal.com

Bought the Tissot 1853 Leather Chronograph Men's Watch on 5th November 2018
Order ID: [protected]

The watch is quite different from the one shown in the photographs. And it stopped working just a day after it was delivered.

it is so unfortunate that snapdeal is selling such sub standard replicas online. I hope some strict action is taken.
The hope a refund is given as soon as possible. The question is not about the refund, but about the trust in these online marketplaces. How do anyone trust and buy these products which are labelled and sold as genuine products.

Dec 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Snapdeal.com Customer Care's response Hi Umesh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 110033

Website: www.sanpdeal.com

I have ordered Y1 Bluetooth with support sim and sd card smart watch SKU code SDL[protected] colour black order no [protected] please do needful things to arrange new watch I will great full to you
With regards
Johnson

+3 photos

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Address: Kozhikode, Kerala, 673008

Website: www.snapdeal.com

I have ordered for a samsung level u bluetooth headset and received a counterfeit product. I called up immediately after opening the package to register the complaint with snapdeal. No response and mailed to the email address [protected]@snapdeal.com. Got a reply saying the return cannot be processed without any reason. There is no call centre executive with whom i can raise my concern. The toll free number gives only selections and resolves nothing.
Request to help me with this. And please do not allow such sites to flourish in the internet cheating people.
My order id placed with snapdeal: [protected]

Dec 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Khordha, Odisha, 751002

On 29 oct 2018 i placed an order and had made online payment for the same. But unfortunately the transaction was unsuccessful but money got deducted. Immediately i registered a complain and they asked me to give the bank statement which i provided them immediately. Now they are asking for days and days. Till now they have not resolved my issue. Please help me

Dec 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 07, 2018

Updated by Devasrava my problem is not solved . why its showing that it has been resolved

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Dear Devasrava,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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H

Hamiteshwar Singh

from Warangal, Telangana

Nov 7, 2018

They are saying return request closed order id[protected] i want to return the cap its the fake sight how the can cancel the request the said the fake cap i wmat to return it

Reply

Snapdeal.com Customer Care's response, Nov 8, 2018

Verified Support

Dear Hamiteshwar,

Hope you are doing well.

We wish to inform you that the refund against your order from our end has been completed.

Regards,

Team Snapdeal

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Address: Khordha, Odisha, 751002

On 29th october i placed the order (Order no [protected]). I had paid online for rs 6673. But unfortunately transaction failed also money got deducted. Every time they are saying they are working on my issue but still not reversed my amount. As per their request i had also sent them my bank statement. But they are only seeking time. Help me to get my money back

Nov 7, 2018

Complaint marked as Resolved

The matter has not been solved . how it has been marked as resolved

Snapdeal.com customer support has been notified about the posted complaint.

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D

Dhara Prajapati

from Ahmedabad, Gujarat

Nov 7, 2018

Duplicate product

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Dhara Prajapati's reply, Nov 2, 2018

Duplicate product

Snapdeal.com Customer Care's response, Nov 8, 2018

Verified Support

Dear Dhara,

If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter

Regards,
Team Snapdeal

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I ordered a Philips QT 4011/15 beard trimmer for rs 1748 on 22nd Oct 18. The product which I received was entirely different Philips BT 1212/15 trimmer whose MRP is rs 875. I requested for replacement for the same but even after 4 days there is no response from snapdeal. No pickup date has been given. I am not even able to contact a customer care executive. Why is it so? Is snapdeal taking us customers as fools? Terrible experience...

+8 photos

Dec 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 07, 2018

Updated by Raziv No response to any of my emails too

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Hi Rajiv,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Nov 15, 2018

Updated by Raziv My product has been finally picked up by the courier after 12 days.. Hopefully the replacement is issued without further drama...Fingers crossed.

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S

SATHEESH RAVICHANDIRAN

from Coimbatore, Tamil Nadu

Nov 7, 2018

I ordered Longway 40inch smart TV .but I received 32inch TV.iam requesed to want replace my order .but they say return closed My order id [protected]

philips qt4011/15 beard trimmer - Comment #3264281 - Image #0

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Snapdeal.com Customer Care's response, Nov 8, 2018

Verified Support

Dear Satheesh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

V

Vetri0523

from Muttupet, Tamil Nadu

May 15, 2019

Sir i have ordered havells wire want to know about ...havells pvc wires are returnable or not ...and philps trimmers are returnable or not

Reply

Snapdeal.com Customer Care's response, May 15, 2019

Verified Support

Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Thane, Maharashtra, 400601

I got the message that product delivered but when I enquired from my house, they say they did not recieve any. I tried to complain via mobile but could not find the reason tab & by mistake i pressed return delivery.
Thats why I am sending the screen shot thru my laptop. Pl check with courier boy

+1 photos

Dec 9, 2018

Complaint marked as Resolved

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Dear Vijay,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Aizawl, Mizoram, 796001

I order HDMI To VGA convert cable, the product take a long time for shipping due to that i buy another product and return my order, but till now i havent got my money back again.I pay my order from my rupay credit card...the send me message last month that my money will be refunded during 7-10 day...but still now i did not get my money back.

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Website: www.snapdeal.com

Dear sir i have placed an order with snapdeal for an mic of rs 500 but the delivery of product was delayed by courier partner of snapdeal although it was showing product delivered but it was actually delivered 9 days after that. I communicated the same to snapdeal at every moment with email. Know the product delivered is not in working condition and packaging also damaged. Which when i informed snapdeal i received an auto email that since 7 days have passed since delivery date it cannot be replaced. Since then i am emailing them but they are not responding. Kindly tell snapdeal to return my money back and compensation for the mental torture done by them.
My order i\'d [protected] praveen kumar [protected]

Dec 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Hi Praveen,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Order no.[protected] करीबन 3 महीने हो गया है जिसका पमेन्ट मेने एडवांस कर दिया, फिर भी आज दिनाँक 06/11/2018 तक सामान प्राप्त नही हुआ है ।जबकि स्टेट्स में 05/11/2018 को डिलिवर्ड दिखाया जा रहा है । जिसका स्टेट्स मेरे मोबाइल में SMS द्वारा प्राप्त हुआ । जबकी मुझे प्रोडक्ट प्राप्त नही हुआ है ।
प्रोडक्ट केंसल भी नही हो रहा है । कृपया इसका जल्दी से निराकरण कीजिये ।

Dec 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

Snapdeal.com Customer Care's response Dear Pradhanminu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 121

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