Snapdeal.com Complaints & Reviews

I had ordered a Nike Airmax Shoes (https://www.snapdeal.com/product/nike-airmax-2017-running-shoes/[protected] under the order ID - [protected]. On receiving the product on 23rd October, 2018, I found that the product was fake and initiated the return process. On 24th October, the item was picked and on 26th October I received a mail from snapdeal as follows :

"We have already issued a refund for your item to your card/bank account on 26/10/2018 and you will receive refund in your account within 7-10 business days. We had also shared the reference number 74056638300829976925226 as a confirmation of this transaction. "

However, to this day, I haven't received the refund in my account. This is pathetic, is Snapdeal waiting for me to forget about the amount so that it can loot hard earned money of people? We are living in a technological age where transactions hardly take a few seconds, and still here I am waiting for a refund since more than 18 days. A snail carrying a money order would have reached faster.

Such instances break the trust of customers. I urge people never to shop from Snapdeal who claim for easy return policy but in fact have the worst possibble system in place.

I have contacted the snapdeal customer care multiple times through their website but everytime I receive the same automated reply that refund has been processed. I even tried to call their customer care number[protected] but alas, there is no option to speak to a human. Pathetic !!

Order no : [protected]
I have placed an order (Sahani unisex hot shapers belt) on 30th of october.
On 6th of november in the order tracking section it shows that the courier is "out to deliver" my order in the morning
I waited the whole day but the courier haven't contacted me or called/messaged me regarding the delivery of my order
At evening, the current tracking section shows that"your item is delivered".. I was shocked to see this type of fraud for the first time.
I e-mailed the snapdeal customer service for such nonsense being done with me but they have said to check whether the delivery boy has delivered my parcel to my neighbors/friends... How can a delivery boy deliver my order to someone else without consulting with me... So i told snapdeal to show me the proof of delivery (Pod) that is the delivery id and they said to wait for the next 6 days more, as they are working on my complaint
But nothing happened since last 10 days.. They aren't doing anything. They just want to exit-up the returning days.. Thats all
If they are unable to solve my query then please provide me
With a refund of my order otherwise solve my query..

Sir ive order crocs bayaband from snapdeal on 6 november 2018 and made a payment through pocket wallet, i have realized that i order wrong size, so i cancel the item before they dispatch, but till now i dont get any refund, can you help me out as soon as possible, ive got message that it was refunded but i still dont get any refund, many people said that snapdeal is fake shopping website.

Reference no.51604590

Snapdeal team,
I ordered two items on your website. It's almost 10 days, but i didn't received my products. Out of two one product dispatch and delivery cancelled by you and another product didn't delivered yet. You are sending wrong dispatch, delivery messages to cover your faulty/lazy service.

To be frank your selling and delivery services are poor. The provided helpline number is a nonsense, and no use.

Now i regretted for ordering products on your website. I have to slap myself for choosing snapdeal.

Amazon is best and flipkart is better. On amazon, i can contact customer care executive at anytime. Just a call request message is enough, amazon immediately makes return call and they resolve the issue very quick.

My sincere advice to you that try to provide fast and transparent services else better to stop online business.

I orderd layasa outdoor beige casual shoe in snapdeal but amount has been diducted from my account but this order is not showes in my order and no one snapdeal order confirmation message not received please solve this problem, i will show u amount deducted message from sbi

Thank you for using your sbi debit card 559xx9190 for a purchase worth rs525.0 on pos [protected] at jasper infotech pvt lt txn# 453866. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]

Order id-[protected] delivered by snapdeal contains all fake and duplicate products of lakme and mayebelline. I've purchased lakme iconic kajal and mayebelline colossal kajal from snapdeal on 18th october, 2018 but soon i've discovered that all those products are fake. Snapdeal supports all fake product dealer and it never takes any legal action against those seller, who is selling duplicate products, by using reputed brands or company's name. I've kept all those fake product, so that by showing those product to other i can suggest them, not to purchase anything from snapdeal. And in future i'll never purchase anything from snapdeal, as it sells duplicate product, by using reputed company's name...

Order id-[protected] delivered by snapdeal contains fake item of lakme and mayebelline product. L've purchased lakme iconic kajal and mayebelline colossal kajal but soon discovered that all those are fake product.. That's why i'll never purchase anything from snapdeal in future. As it sells all duplicate product. I've kept all fake product so that by showing those to other i can suggest them, not to purchase anything from snap deal. It is not good app for purchasing anything. It is supporting all fake item seller. And snapdeal doesn't take any legal action against those seller, who is manufacturing all duplicate product and sells it under reputed brand...

Hello, i have placed an order for 'prestige omega granite byk (Set of 4 with milk pan) on 3rd nov.
On receiving the product, one item was missing and the pan was scratched. I filed the return conplaint. I had to send the product as they denied return pickup from my address. I sent the courier receipt and tracking id as well on 5 nov. Since i have been getting misleading emails and notifications from the app that return pickup will be done and they have not gotten my product but on website of courier service, it is shown that product has been delivered. I am trying to talk to customer executive but can not because their website only answers through computer genrated voice.
Please help asap.
Order id : [protected]
Complaint id : 51365058
Courier tracking id : d46595491

I have placed my order on 2 nov 2018, but my item is not delivered so far, but i got msg on 9th nov from snap deal, as your "order delivered", i have tried many times in snap deal cus care number but no response, and i have sent mail to their cus help center, below i mentioned details to your ref,
Order i'd: [protected], sub order i'd: [protected]

I ordered a product on snapdeal and received a defective product. I claimed for return and refund. The website states that refunded has been successfully initiated and the status is refunded
But no amount has been credited to my bank account yet. The refund was initiated on 10th november but i havent recieved it. Iwould like to get my refund amount as soon as possible.

I ordered the above product on 4 october. It was delivered on 12 october but i found it damaged and returned and refunded16 october. I returned it to snapdeal. It was refunded from darul uloom illahiya. Shah faisal colony soura. I recieved a sms quickly that money will be refunded within 3daysn.. Order no.[protected].

On

Snapdeal.

On

On

On. I was promised that money will refunded within 3 to4 working days but today is 11 november my money is not refunded. I want my money back.

Jalsaji se like draw ka khada dekar bank details, otp puch kar, 8888, 8999, 5000 rupay date 03/11/2018 ko 7:17, 7:27night ko nikal liya jisame, online soling kar ke watts app no par digar, emai-online soling ke name se tha kal sam ko watts app par digar badal diye hai usi no customer care... We... Cure... About.. Kar ke lagaya hai watts app na wahi hai email change kar ke nitenkur sing kar diya hai, ye kai name se bat kartey hai, niten kumar sing gm, rahul, rss rss, rakesh, ek hathya hai pata noida diya hai lekin ye munger ya bihar ke hai inka ek grup hai nai nai tareke soctey hai dosto inse samadhan rahey ho sakta hai enka email name sab gargi haga likin ye bihar ke hi hai... Mai image me diye bhejta hu... Ye true chakkar me farji id bhi bhartey hai... Plese help

Hi team,
I ordered casio efr-539l wrist watch from snapdeal on 23rd oct 2018. Order id: [protected] and it's delivered on 2nd nov 2018.
When i open them box and check the product that is fake and duplicate. I immediately submitted for return. But till the time i am receiving massage in mobile for pickup scheduled for today courier person will collect the product and in that massage no courier person mobile number available and i also mark a lot of email to snapdeal [protected]@snapdeal.com and [protected]@snapdeal.com. There is no reaponse.
I would request please help on this to fix the problem.

Hi pls help me as inspite of various communication mail send to snap deal my problem not sort out and no body to bother replying and reslove.. Even no any opition to give a call to snap deal

As am regular customer bt now a days.. When i give and paid my order by still am not receive my order.. Since 3 month and snapdeal app status showing they deliver me my order.. Actually am not receive yet

Other one.. Have paid for jeans bt due to iteam is wrongly received have return the same bt still my refund is not receive.. Total amount of both iteam is 1323+shipping charge.. Still not receive in my account.. Pls help me to recover my money from. Snap deal.. As customer care is not responding.. 2 iteams order describe in attached file

Kajall mahapatra

I ordered three shoes from snapdeal on 4/11/18 and received them on 10/11/18 and i raised a return request on 11/11/18. None of them fit me properly, i raised a return request immediately the next day, first my request was accepted and then after a day i receive a email from them saying we deny your return request because we found some transactions in your account that do not pass our internal checks, what does that even mean? I have gone through all the return policies of snapdeal and my order is absolutely entitled for a refund. Where snapdeal even refuses to respond and moreover their customer care is impossible to deal with, they dont even connect to customer care executive.. Please help my order id of snpadeal is [protected], [protected].

I had ordered a set of 3 royale mirage perfume combos. There was supposed to be a deodorant and a perfume in each set out of the two that i had ordered. But the deodorants are missing from both the sets. It was a cash on delivery order. I have paid the full amount. When i placed the return request the site showed that the return request is closed. Please look into the matter asap. The products id are
[protected]
[protected]

Dear sir,
I have ordered nike shoes from snapdeal and make an online payment of rs2135/-.
It took almost 25days and they failed to deliver me the product so i cancelled the order. They mention your refund will be credited in your account in 7-10 days but still after 17 day since cancellation i haven't received my money back.
I should i do now.

I order a fastrack watch and got delivered on 25th october.. But i was not satisfy by the quality so i placed a return request and return it on 1 nov... I got a message of confirmation that i will get refund by 9 nov.. But i don't receive any receive as the product didn't reach the warehouse... I mail them but no response from them.. How much time it will more take...
Order id:[protected]

The titan tagged watch i received is fake. I didn't get any manufacturer warranty card as in the details. From the authorized dealers i came to know about this. I want my cash back or any exchange with this. Packing was not good and not original. Qr code was of different site when i scanned it. Product code was different in the tag. Weight of the watch is very low. The overall quality is very bad.

I have purchased samsung galaxy j2 battery with suborder id-[protected] at the time of purchase description was for 1 year warranty but now it is changed to 3 months on website. With in 1 month it started draining fastly and now after 3 months it is almost dead and not working.
I reached samsung service centre and they confirmed that battery is fake and not original samsung product. The site is still selling it as a genuine product. I sent my concern to helpdesk and they refused to provide any resolution. I am cheated by snapdeal with fake product even all tags and prints are like original brand. Really very disappointed. I sent e - mails to company but they are considering the present description of product and refusing to hear me by telling it out of warranty rather than questioning the vendor. Nobody is answering me why i am sold a fake product???