Snapdeal.com Complaints & Reviews

On 23 Oct 2018 around 06:20PM, my Order ID: [protected] dated 14 Oct 2018 from SNAP DEAL (ACTIVA ACT32” Smart LED TV) delivered by Blue Dart Courier service. On receiving, it has been noticed that the cartoon package was unsealed/opened inside the wooden crate, asked to courier delivery person for the same as I got reply from him that they might have forgotten to put celefon tape. Further, on opening the cartoon package, I found Main Unit Smart LED TV (Without Brand Name/LOGO), tabletop stand (01 Pair) & 04 Nos screws & rubber bushes only in the package worth Rs. 12549/- User Manual book, Extended Warranty Card, Remote, Wall mount & Batteries not found in the package as per the order details.
Box Contents

· Main Unit

· 2 x Batteries for remote control - Not found in the package

· Remote Control - Not found in the package

· User Manual - Not found in the package

· Warranty certificate - Not found in the package

· Table top stand

· Wall mounting bracket - Not found in the package

Instantly, I informed to Snap Deal via e-mail about incomplete product package with request for a return of product/procurement of missing accessories. Since then Snap Deal sending e-mail stating that "WE HEAR YOU" by giving 24-48 hrs time & a reference No. to my correspondence. But there is no concrete resolution from them. On 26 Oct 2018 at about 10:01AM, I received a call from Snap Deal representative for my return request acceptance & product will be picked up within 2-3 days. But after few minutes I could accessed an e-mail on my mobile phone that Item cannot be picked up from my address as it is out of their service area etc. Once the item delivered to my address, can be picked up on return as well as it is with in the service area Jamshedpur. Now Snap Deal Help desk asking me to hand over the Product to courier service/Warehouse stating that my address lies out of service area which has no justification rather than provocation as they are frolicking with consumer’s desire.

Attached scan copies of correspondence & screenshot of SMS for your reference. If required...I have images o[censored]n-boxing of the product for the future reference...!!!

Sir, kindly intervene in this regard and help me out for refund of my precious amount.

Regards,

The product that i ordered from snapdeal was once defective so i replaced it. The second time i got to know about the defect of the material much later. However the site mentioned it much later so what next i am not getting a refund and its a total waste of my hard earned money. Tough the site states that the product has a 6 month warranty. My complaint still lies with snapdeal stating that if it does not take care of my grievance then i would no longer use snapdeal, tough i have much more to buy.

I am here to complaining about my partial order delivery. I was received the order today but when i was opened it only one item in it. While i had ordered two things and i was paid for two things but when i was opened it there is only one thing (Huda beauty matte lipstick) and one thing is missing (Huda beauty palette). So please kindly note my complaint my huda beauty palette deliver me soon...
Thnku.

I placed an order for a watch on 11 oct, 2018 with order id: [protected]

They did not deliver the product till 30 oct 2018. When i send them a email they respond back with 3-4 days time (Template email)

Their courier partner vulcan does not have a contact number, neither do they reply to emails.

Following is the response on their website:

Undeliveredat hyderabad
27 oct 2018 07:21 pm
Out for deliveryat hyderabad
27 oct 2018 06:56 pm
Undeliveredat hyderabad
20 oct 2018 12:36 am
Out for deliveryat hyderabad
20 oct 2018 12:30 am
Processingat hyderabad
18 oct 2018 08:06 am
Receivedat hyderabad
18 oct 2018 07:59 am
In transitfrom hydrabad
17 oct 2018 01:51 am
Receivedat hydrabad
16 oct 2018 05:26 pm
In transitfrom delhi
15 oct 2018 02:46 am
Processingat delhi
14 oct 2018 09:06 pm
Processingat delhi
14 oct 2018 12:19 pm
Receivedat delhi
14 oct 2018 11:28 am
In transitfrom delhi
14 oct 2018 06:52 am
Processingat delhi
13 oct 2018 08:45 pm
Receivedat delhi
13 oct 2018 07:39 pm
Pickup to be scheduledat delhi
11 oct 2018 10:12 pm
Shipment request created11 oct 2018 10:12 pm

I sent many emails to Snapdeal via Snapdeal App (Contact Customer C) regarding Snapdeal's fraud but Snapdeal never replied. And When I made Calls to Snapdeal on [protected] but IVRS says No Order found with your Mobile Number. Contacting Snapdeal Customer Care Service is like impossible

It has been 12 days now & snapdeal is claiming that the product has been delivered. Nobody, in my flat, my neighbours, my security seems to hv collected. I have infact checked myself and no product was delivered to the given address.

Can you please look into this matter & give this a priority. Otherwise i'll be left with no option other than to go to the consumer court against both snapdeal & fedex.

My order id is [protected],
Sub order id is [protected]

I got a letter in the name of snapdeal.com in view of i'm winning one lakh rupees under snapdeal anniversary lucky draw contest along with scratch card with helpline number [protected]. Under the scratch card it shows you won 10 lakhs along with sms code. Is this fake or genuine. When i contact to that helpline number it's ringing and not look like as customer helpline number. It's ringing instead of voice over talk.

They are sending me fake product i request the return same day after having a product (Nike shoe flyknit gray) but after 7 day they send me mail that your request of return is not possible first they send me weong shoe then then they asked me that my product is not up to the mark. It is complete fraud they are cheating people loot their money through online fraud

Last week i ordered a watch is casio edifice efr-540d-1avudf then at last i received my order, after opening the package i realized that its a fake watch... But the snapdeal told that watch is 100% original and it contains 2 years warranty in reviews to that watch... I am thinking to complain to consumer court after talking to snapdeal, but there is no chance to talk with them because they shutdown their customer care service.. So that i am decided to complain about snapdeal fraud in consumer court. Snapdeal wasted my 15k.

Order id : [protected]

This item is returned and you had provided the refund and the return courier charge is pending

I had uploaded all docs,
But showin that you are reviewing the courier slip

Very bad from a conpany like yo where all online sites are having reverse pickup

Return slip also attached
Contact number :[protected]

I ordered for a jbl charge 3 red colour infact what ive been delivered with was a damages fake black speaker..
Now im suppose to wait 2 weeks for refund of 9967.
I paid nearly rs 10000 for a product worth rs 500 and for refund they need to go for quality check it seems what an irony.
I repeatedly contacted snapdeal enquiring about the geniunity of the product and i ve been told its 100 orginal. Even after that what i got was something literally questioning our mental ability
Snaldeal made a fool of me
Please resolve

I ordered Fossil watch from SD and after verfication with Fossil Service Centre I found that this watch is fake/ non original

After delivered that watch they have removed the 'Return/ Replace' option from my account and they said might be your product isn't applicable for return or return date has expired while this isn't the case and they closed my return request.

Now I want my money back but I'm not able to talk customer care executive, my order id is [protected]

Dear snapdeal

My order no [protected] not received to me yet. While showing status delivered on dated 23-oct-2018. May be its cheating by courier company. Two times i already file complained on snapdeal site portal. But not responded till now. It's very bed experience with snapdeal. Aspect to resolve my issue earliest...
My registered mail id with snapdeal is [protected]@gmail.com

Mahaveer choudhary

First they cancelled the order, then they got a wrong item delivered from their delivery boy and in their company's packing.
My mother didnt suspect anything wrong and paid cod 989/-
Now the saree that they have delivered is not worth 100/- rs
But they are not taking it back and refunding. Saying you ordered cod hence you are not eligible for refund.
It was their delivery guys, hence the money is with them.
I have kept the packing as proof
Plz get our money back.

Recently, i bought two ray-ban goggles for my trip to goa from 9-14 oct.
My submission is as under. :-
- product was delivered quite late that is on 14 oct, when we had already been to goa.
- secondly, quality is too poor and to my assessment it is fake or duplicate product.
- i could not see the product in 7 days.
- i wish to return the item.

These things are petty and affect the name of online giant like snapdeal.

Regards
Dr ss parmar

Suborder id no.- [protected], i want to say that, my order still not received by your dealer. I talk to sanjeev (Delivery boy)- he say your deliver dealer at naya tola (Phulwari), and i don't know why not dispatch. Pls shot out your problem and deliver my order.

Refund ke liye bank details snapdeal maang raha hai bank details mein account number sahi hai phir bhi match nahi ho raha hai a aisa aa raha hai maine male karke ifsc code aur account number bhej diya hai lekin koi response nahi aa raha hai ek to product galat diya upar se mentally harrash kar rahe hai

Dear sir, i ordered a fossil watch fs4552 model from snapdeal but the model number of the receiver which i received is fs4487 and i received the invoice also the fs4552 model. And i did not receive any guarantee card. I send a request to return but no help was made on that
Looks like this is not a real fossil watch. Fossil's fs4487 model does not come with stainless steel, but the watch which i received is stainless steel chain, which has a poor quality of color.
Snapdeal has cheated me so i'm very upset
Please help and guide me

Maine snapdeal par se texas ki white dhoti suborder no. [protected] mangawayi thi place order [protected] jo product dikhaya hai woh bheja hi nahi maine return ke liye mail kiya hai aise dhande mat karo logo ka online per se bharosa ud jayega baki kisi site per muze aisa experience nahi aaya snapdeal per meri pahli aur aakhari place order hogi ye experience dekhke baki ke order cancel kar diye hai mehrabani karke mera paisa bank me jama kar dijiye aayinda aisi bhool nahi hogi

Pictures shown were Lackme Iconic Kajal, 2 pieces;Loreal Kajal Magique, 2 pieces; 1 Colossal klajlal and 2 Maballyne lipsticks. But all of the products are faulty. Only 1 piece of Loreal is reliable, other all are waste. All are broken and duplicate pieces. Waste of money. I advise you not to buy these waste products. VERY UPSET WITH SNAPDEAL'S PRODUCTS.