Snapdeal.com Complaints & Reviews

My lenovo vibe k4 note refurbished mobile return to company. Yet i have not received my refund money. My details of the product is added me with photos. Company has took a long time to refund my money. Last 6 days i have been waiting for my refund money. The product is not as per discription it's condition is too bad. Its accessories head is broken is so badly.

I have ordered a product from snapdeal worth rs 1648 but received a different product. I have chosen the product return option but the courier team said they need additional permissions to take the product as it is totally different from what i have ordered, but they have updated the status as the customer is willing to keep the product. After that i have rescheduled the pickup but no has come to take product and there is no update on the status since then. I am trying to call and speak to there executive but the cc number only has ivr options only. The worst service experience of all the e-commerce sites.

I received this product than i open it i show the quality of product, the mop thread are very short (Its unusefull for me) also family member dont like this product its waste of money product... Than i am submitted the return request to snapdeal but snap deal said they unable to return this product. Lots of time ia am mailing to snapdeal but now no one reply me, i have all item who received to me "invoice, product with original packing" just send the person to collect this product.. This product is very different as per my expectation also i dont like of this... Kindly return this asap... And also talk me on mobile no : [protected] any time.

Dear sir/madam,

After online purchase from your site i received frequently fraud sms and call regarding winning price and vehicle.
Message received from: bz-snapdl (29762, dl)
Message detail: dear customer. “you are winner of (Snapdeal) company you win 1st prize tata safari and amount rate is rs-12, 40, 000. Registration service charge 8, 499 on[protected] deposit. Contact no:- [protected]”
Message received from: hp-snpdll
Message detail: “snapdeal congratulation dear customer (Madam, sir) online shopping lucky draw contest happen and you selected 1st prize tata safari storm vx varicor and market price 12, 60000. Certificate, company credit card and registration charge: rs. 7500/helpline no. [protected]”
Today morning received call from +91 [protected].

As a customer i feel i am cheated by snapdeal only as my mobile number is register with you. After placing online order how frequently fraud sms and call received.

Please treat this mail as my return complain and provide me which action you will take for safe guard of your valuable and poor customer.

Snapdeal has not refunded the money i paid on a camcelled order. Its been more than 3 weeks now..
I have teied to get in touch with there staff but snapdeal has no options to talk to a real person or executive. They just have automated responses.
I bought the same order that i had canceled before (I canceled because of scared of recieved face product).. And even that i recieved the wrong product! When i filed a return with snapdeal on this order.. I had a brief conversation with the pickup delivery man. He was very clear in warning me about shopping with snapdeal and recommended that i acoid shopping from snapdeal as long as the sale season is here as they do alot of fraud and give out fake product. Please help me in my situation as i have almost 4000 rupees stuck within snapdeal. It would be greatly appreciated.

Maine do alag alag order kiya ta delivered huaa usme ek hi salwar suit nikla jabki paisa dono ka diya.ya to mera dusra saman bhejo ya paisa vapas karo bahut hi bekar snapdeal hai customer ke paise yese hi lutho ho mere dono orders no hai.2 [protected] and [protected]

I ordered one product.. I returned it.. But courier boy pick up failed.. Then there is another option to return the product therefore i returned product by dtdc courier to snapdeal warehouse mentioned address in return form.. But i got message refused the order by warehouse of snapdeal.. I contacted to snapdeal via mail by 5 times. But i didn't got reply.. And another contact number is only for queries details.. So not able to contact with snapdeal executive

Dear snapdeal,

I purchased an item from you and some where i didn't like the item so i raised the return request. From last few days continuously receiving messages from your team for pickup will happen today and everyday i am carrying that item and no one is coming to pick up that item. Now my concern is why your team is doing false commitment with the customer. If no one is coming for pickup then why on daily basis customer is receiving messages that pick up has been scheduled for today.

My experience is very worst with your team and i will not convey to any one that they should go with snapdeal.

I order a product on 13 October Order ID - [protected]
Product Name - Bhumik Enterprise Multicoloured Bangalore Silk Anarkali Semi product dilver to me on 19 october but the product is completely different which I order . But in order detail status is still not update . Therefor i cant generate return request . so i email to snapdeal on 19 October regarding this issue . But after 3 days no reply from their side and status still show that product expected delivery time is 23 to 25 October . I want my payment back .

I had ordered you have purchased this high back executive chair in black leatherette on 24th sep 2018 and received the product on 29th sep 2018.
But product was damaged with following issues
1. Left handle is bent.
2. Leaning mechanism is damaged.
3. Hydraulics is damaged and chair is slant.
4. Handle is broken.
5. Chair is dirty doesn't look like new.
6. Shipping package is damaged.

Order id: [protected]
Reference number: 50178622

I requested return of the product on 30th sep 2018 very next day got message stating return request closed due to insufficient images and invoice not uploaded. Then replied to [protected]@snapdeal.com with 10 images and including the invoice but still no response from their end.

I am getting sms & email from snapdeal on a continuous basis. Request you to stop the same immediately. Mobile no is [[protected]] and mail id is [protected]@gmail.com. I tried to unsubscribe with snapdeal website but it didn't work for me. Still i used to get promotional sms offers and multiple mails everyday. It's my request to you to please stop sending these messages.

My watch which i was brought from snapdeal before. It was now not working. So i had gone to service center because 1 year warranty is threre but in service center they told that it is the duplicate watch. So what i will do. I want case file against snapdeal because they are selling fake products. So how i will repair my watch. So snapdeal please return or replace my watch or give me a orignal product. Because u r giving original money so that you should also sold original product.
My subordered id [protected]

Hello
I placed an order on snapdeal worth rs.1114 the money got debited from my account but order wasn't placed, it's asking me for repayment, my bank said it was a successful transaction and i have prn no from them.
Now i can't even see my order on app. Please help asap. Your customer care is not helping me at all.
I'd: rutu. [protected]@gmail.com
[protected]

I am rakesh yadav from delhi (110047) i ordered samsung hm 1000 wireless ear phone on october 11/10/2018 the payment mode was internet banking trough state bank of india aacount no [protected]) i inform you 321 rupees deducted from my account but orderd has
Not been successfull i contact with state bank of india cutomer care and he said merchant transaction (Igaenyzmuo) has been successfull so kindly request solved my problem

We have ordered for epson 664 all colour ink as per the display catalogue, but you have supplied me brother branded different types of ink. Firstly we have complained to replace it, again for the second time also same ink was delivered.in future we will not buy anything from snapdeal and will advise others as well to stop buying products from snapdeal. They are just fooling customers by supplying fake items.

In my order the delivery packet is in worst condition it’s already open one side and I’m missing and item in my order display along with the camera there is a mic they need provide which is there along with the camera and never I’ve seen such type of packing of the product next onwarda I won’t purchase anything in snapdeal

I have returned the product but refund amount not credited to my account. I have sent my account to snapdeal customer care mail but i didn't got any response my suborder id is: [protected]. First i got a message from snapdela customer care service to send proper bank details to snapdeal customer care mail so i have sent my acoount details to them. I didn't got my refund yet

Snapdeal delivered nike duplicate shoes on 18th oct 2018. On 19th oct placed and return request, kept the shoes as it is as after opening it come to know it is duplicate product.

On 20th oct delivery boy did not pick up the return. First he said i did not have the invoice after showing email copy of the invoice he called his manager and manager told that i mention that i did not like the shoes (Which was not the case) and we will not pick up because i did not like reason (Actual reason which i quoted was duplicate shoes).

Order id: [protected]
Name: pravin parmar

My order id : [protected]
I order three packet (having 2 kit in one packet).
On date 19 oct-2018 i recieved only one kit and sms showing material delivered.
i call contc no : [protected] but no any exexutive available. no any response.
Currier not taken any sign from us.

please resolved this issue
contact no; [protected]

I have ordered 2 items on 9th october (1) fastract men's watch paid through card but snapdeal cancelled the fastrack watch on 12th october but still they didn't refund my money.
Another item lycra woman palazzo, it delivered on 15th october & i proceed return request on same day but still they didn't pickup the item everyday they rescheduled the pickup date. Many times i sent email but no proper communication. I need contact no. I'm really frustrated of this snapdeal. Fraud seller snapdeal. Other apps are much more better than snapdeal. Plz solve my problem as soon possible. Thank you