Snapdeal.com Complaints & Reviews

Address: 416012

Today i have recieved a FAKE fastrack 3099sm02 watch from snapdeal,
Plz dont cheat ur customers Snapdeal,
I dont want refund,
I have also showed it to the fastrack service center authority, No doubt they to confirmed it that its FAKE
This is not tolerable snpdeal,
Stop this, U have great trust in market and these things are spoiling it
i want Original product to be delivered as soon as possible
Regards
Karan dhongadi
[protected]

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Snapdeal.com customer support has been notified about the posted complaint.

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I have ordered Guru Lipstick Dark Purple 7.5 ml and Guru Lipstick Shade #03 order id no is [protected] placed on 06 Aug, 2018 but till date i didnot
recieved any item, but the order status showing is delivered.. i tried customer care number but my call is not contacting with customer care.. You are, therefore, requested to take necessary action at your end and inform me by return e-mail please.

Oct 23, 2018

Complaint marked as Resolved

Camplaints resolved thanks cansumer team

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Snapdeal.com Customer Care's response Dear Kamallakhian,

Apologies for the inconvenience caused. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.

Regards,
Team Snapdeal

Oct 23, 2018

Updated by kamallakhian camplaint resolved thanks cansumer team

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Address: New Delhi, Delhi

I am getting sms snapdeal on a continuous basis. Request you to stop the sms services immediately. My mobile no is [protected]. I have already sent mail to [protected]@snapdeal.com regarding this issue.
This is so frustrating. Your offers are everywhere. I also see your advertisements in whatsapp, my notification panel and even on chrome. Why the hell are you tracking all this?
I just don't care. I want to opt out of all this. You can also delete my account.
I just don't need any of your ads, sms, emails and products.
I will wait next 3 to 4 working days after i will send on legal notice.

Nov 30, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Hi Prem,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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I got a message as below:

"CONGRATULATIONS You are lucky winner in our SNAPDEAL.
You won Tata Safari Storm Four Wheeler Luxury Car. OR 12, 80, 000
Your cupon no - 10505
For Registration Dial - [protected]
Helpline No - [protected]
My office address - SNAPDEAL private limited, Dwarika puri, sector 17, plot n0 - 2 (New Delhi)
T&C(...)"

+1 photos

Nov 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Snapdeal.com Customer Care's response Dear Preetam,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: Hyderabad, Telangana, 502307

Dear sir first i have a msg after some time i have a call he tell me he is calling from snapdeal and he tell me, i am winning a car or cash i know he is fake but he is told me my details (My name, my order details all thing).

My complain is how he is know my order or my details thats problem if snapdeal share my details another person then whats i do.

All details upload as a image

+2 photos

Nov 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Dear Jaiprakash,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Nov 04, 2020

Updated by jaiprakash1297 HERE IS ORDER NO OD[protected]

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Shah428

from Delhi, Delhi

Oct 16, 2018

10days over but I don't receive my refund my order number is [protected]

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Address: Hyderabad, Telangana

I have ordered watch in Snapdeal app for the first time I had payment through online banking which worth 815 I didn't received any call or any delivery from Snapdeal please send order as earlier as possible
2. I have ordered another watch on the same day but I have cancelled that watch and I had make payment through online it said that refund has initiated in 7-15 working days but I didn't received any response or message or money please make these clear

+1 photos

Nov 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Snapdeal.com Customer Care's response Dear Surya,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Rajiv Garwa

from Nagaur, Rajasthan

Oct 16, 2018

Sir I ordered a new Nike shoe.but I received a wrost quality product.i return it.and submit refund process..but there is no response from them..help me for refund process

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Snapdeal.com Customer Care's response, Oct 17, 2018

Verified Support

Hi Rajiv,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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I have booked few items in snapdeal past 2 days. Today morning 10.40 i am getting messages and calls saying i have won tata safari and asked to pay so so registration fees.
Please save the data what ever we are booking for the product delivery. He reads out my address very clear. Why is all details unsafe???
They get our phone number, address and many other details. Snap deal will lose customers if this is continuing please resolve this as soon as possible.

Nov 21, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Snapdeal.com Customer Care's response Dear Alice,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: 411006

The product have many issue, the speaker is not working properly, ring tone is very low, vibrator is not working g, blue tooth is not working, phone is getting heated up, after complaint i was asked to visit lava service center, today i visited the service center after checking the invoice they found that the iemi number of mobile is different in invoice than what is delivered, so they asked to contact back to you, request to ease check the same and do the needful
Iemi in invoice is [protected] where as on mobile it is [protected]
Also could not able to contact the customer care executive

Nov 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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A

akta

from New Delhi, Delhi

Oct 16, 2018

I have purchased watches through snapdeal.
They sent damage product and i have returned.
But didnt refund Rs 360
Please help out.

Thanks and regards
Akta Rani

lava mobile received, problem not getting resolved - Comment #3242190 - Image #0

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Snapdeal.com Customer Care's response, Oct 17, 2018

Verified Support

Hi Akta,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Latur, Maharashtra, 413512

Website: Snapdeal.com

I received a fastrack watch after a long delivery span and the watch had no glass over the dial. When i want to talk to the customer representative i dont get to talk to him. The provided customer care number doesnt have a live customer representative. Service provied is not at all satisfactory. Now i want my refund.

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Does snapdeal retains our crucial bank passwords??

After a successful bank transaction for a memory card purchasing through snapdeal app, on 9th oct 2018, a screen appeared showing that you will get a discount coupon worth rs.500 with a tick box to claim the same. And it was also showing me 3 tabs below in which first one was with dots, 2nd was with hide and show option and 3rd one was the submit option. (Refer attached screenshot). By clicking on the show button, i was shocked to see that the 1st tab with dots displayed me my bank transaction password which is a complete breach of security and faith.

I found very frustrating contacting their customer care where there was no one to listen to the complaint in the ivr system

I am fed up of explaining the matter again and again through mails where it was being posed by them that they have no clue what wrong practices snapdeal is doing. And just asked me to uninstall and reinstall the app.

This indicates that snapdeal steals and retains its users personal and bank information which is purely illegal.

[protected]@gmail.com

+2 photos

Nov 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Hi Janardan,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Mumbai City, Maharashtra

I have ordered cleartrip vouchers (Instant email) on 14 october 2018 till it didnt received i have spam and trash folders too. I have mail to snapdeal but they also said me to check spam and trash folders and gift cards are automatically comes to your email id but again i have replied to them but no response came. Snapdeal please solve my problem immediately.

Oct 16, 2018

Complaint marked as Resolved

I have mailed them and they start the process and they gave me the vouchers.

Snapdeal.com customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

I ordered a 32 gb sandisc otg pendrive and made payment, after paying the amount snapdeal ask to pay again and said order not completed.
This is not a good experience with snapdeal i ever experienced. Only heard from friends about snapdeal that money deducted order not placed and they didn't resolve their issues, now i am facing same issues.
Snapdeal id : [protected]@gmail.com

+1 photos

Nov 22, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Dear Karan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Malappuram, Kerala, 679330

Suborder id [protected]
I ordered nike original shoe. But you deliverd fake and damaged shoe. The product look like tooo bad.
The product is damaged and not original. So i need return this item. But you do not responding my return request till now (Return request date[protected]
The receipt also uploaded.
So please pick up this item as soon as possible

Nov 25, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Snapdeal.com Customer Care's response Hi Nadirsha,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Kollam, Kerala, 691536

Website: snapdeal

I received a letter on my address informing that the company held annual lucky draw and i won rs 100000 and a redemption scratch and win coupon which i won 1000000 i want to know if it is genuine. i was asked to pay the charges for gst and processing fees.Is it genuine?
if not i want explanation from the company to sharing my address and phone number.
if the trust is broken how can you do business.

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Snapdeal.com customer support has been notified about the posted complaint.

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Rïzwän Azëëz Möłäth

from Mattanur, Kerala

Dec 4, 2018

I got a letter from snapdeal about the certificate of winning 100000 and a scratch and win coupon .i scratched it and tgere was a sms code and also written that you won 1000000.is it true orn not they asked my bank a/c and ifsc code and asked to send a message to the no. [protected].is it fraud or not

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Snapdeal.com Customer Care's response, Dec 5, 2018

Verified Support

Hi Rïzwän,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: Etawah, Uttar Pradesh, 206001

Website: www.snapdeal.com

I placed an Order regarding Memory Card and prepaid via MasterCard but When I received the memory card and checked it into my Mobile, PC, Laptop and Camera but Memory Card is not working even not formatting and when I emailed to Snapdeal regarding this then Snapdeal's Representative named "Vikas" call me and refused to make refund to me and told me that Snapdeal never Refund/Replace any faulty Products.

+2 photos

Nov 25, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 15, 2018

Updated by Kasif Kashif One of the Worst and Ridiculous Online Shopping Website of India.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Dear Kashif,

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

Regards,
Team Snapdeal

Oct 23, 2018

Updated by Kasif Kashif Them Replace this Faulty Product with New One.

Oct 27, 2018

Updated by Kasif Kashif Still Snapdeal is neglecting My Request.

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T

thakur alisha

Jul 8, 2020

Order ID: [protected], Placed On 21 Jun, 2020..
I have complained several times still no response to my email.. I hope i will get a reply and my problem will be resolved ...
i didn't like the quality so I placed a return request on 28 june 2020, the day I received it. At first the pickup was scheduled for 29 june, but it was cancelled and i received mail that i have to courier it, the return form i downloaded from the link provided which i am attaching in this mail too. i sent the courier on 1 st july 2020 by courier facility- DELHIVERY, with which snapdeal is in tie up.
The courier facility has informed that the address provided by the seller is incorrect and incomplete and they are unable to deliver it . I myself tried to trace the order of the seller but I am unable to find it. I uploaded the courier invoice on 1st july itself but again i received email that images are not received and then another email that image is under review. After this several times i received an email that the return request is closed because i was unable to upload the image. I tried contacting Snapdeal but no one responded. In all this process the 7 days replacement is about to be over tomorrow. the money i spent for the order and courier all is wasted. Why such irresponsibility by Snapdeal this time????
Will my problem be resolved or not??????

not refunding my money - Comment #3701725 - Image #0

not refunding my money - Comment #3701725 - Image #1

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Snapdeal.com Customer Care's response, Jul 10, 2020

Verified Support

Dear Alisha,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

B

BhattacharyaB

Apr 2, 2022

If you still harbour any hope of a fair deal from this company, forget it. This company is a complete fraud; they would neither replace or refund. I have experienced that myself and they work in such a manner that they cover their trail with impunity. The best way is to avoid this company and educate as many people as possible about the fraudulent practises of this company.

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Address: Allahabad, Uttar Pradesh, 211016

I ordered lajree designer grey georgette semi stitched suit when it was in offer price rs528.. But they cancelled it saying that it was out of stock.. And now it is showing on snapdeal that lajree suit become of rs 1899..
They have cheated with me.. They are giving me refund but i want my order in that price only which is rs 528.
They said because of any seller issue they could not deliver that product.

Dec 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Hi Mahi,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Verified Support

Oct 24, 2018

Snapdeal.com Customer Care's response Hi,

Hope you're doing well. We're working on your issue. Please allow us some time, we'll share an update with you.

Thanks!
Team Snapdeal

Verified Support

Oct 31, 2018

Snapdeal.com Customer Care's response Dear Mahi,

We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.

Regards,
Team Snapdeal

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S

snap deal user

from Delhi, Delhi

Oct 15, 2018

Whenever i do purchase, these fraud guys are calling me and saying like, you got the gift you have to pay 10000 around.How they are getting my snapdeal account mobile no?.The guy is calling from this [protected].You guys are somehow leaking customer no?You have to take serious action and stop this nonsense.

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A

ANOOP GUDDADKERI

from Chennai, Tamil Nadu

Oct 15, 2018

After placing an order of Fastrack watch on Snapdeal this fraudulent calls started ..asking Bank details saying that you have won prize and all... I think our details after ordering online on Snapdeal are getting leaked. Please look into this issue seriously.

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Address: 411008

Website: www.snapdeal.com/offers/diwali-offers?utm_source=earth_brand_new&utm_campaign=brandcat_roas_ftu&

Hi,
I got the call and message from Snapdeal [MD-SNAPDL] that I have won TATA SAFARI or 12, 00, 000/ Rs. By looking at others complaint I did not respond to them very well. But my complaint is about the Snapdeal. How can they give our important data to others {Phone no. Name and exact order details)?
If the Snapdeal can't keep privacy of data, company should be banned from selling online products.

+1 photos

Nov 21, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Dear Ravi,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400004

Website: Www.snapdeal.com

I have ordered indulekha oil from snapdeal.. Mrp is 432. Snapdeal has offer buy 3 at 483 (Included shipping). I have original indulekha at home. I got delivered indulekha today at my home and its fake 3 bottles printing even smell amd colour. All fake.. Guys dont buy anything from snapdeal.. I m not able to return even as snapdeal app showing still order is remaining to deliver. Order id [protected]
I have attached image order

+1 photos

Oct 15, 2018

Complaint marked as Resolved

Refunded money

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Snapdeal.com Customer Care's response Dear Julie,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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N

Nagutgsin

from Bengaluru, Karnataka

Oct 15, 2018

I got fraud call that I won a car and pay 12000rs

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Snapdeal.com Customer Care's response, Oct 16, 2018

Verified Support

Dear Nagutgsin,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Address: Bangalore, Karnataka, 560100

Website: www.snapdeal.com

I have opted the option to return the moment i recieved the product and tested it. They are a pair of shoes which do not fit at all and initiated the return. But, the return is under process and has no mention of a date and time for the return pickup. Cannot talk to a person from snapdeal as i get connected to ivr. Need immediate solution. Need immediate solution from snapdeal team.

Nov 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

Snapdeal.com Customer Care's response Hi Customer

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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N

Nitu Punia

from Jaipur, Rajasthan

Oct 15, 2018

Sir I also got a message from MDSNAPDL that I win Tata safari car .is this lucky draw contest is right? As they ask me to submit 10, 000 amount in Manish kumar

return date not mentioned - Comment #3240389 - Image #0

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Snapdeal.com Customer Care's response, Oct 16, 2018

Verified Support

Dear Nitu,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

V

Vijeta Passion

from Mumbai, Maharashtra

Oct 15, 2018

Complete against not proper deliver as per scheduled plan & delivery boy not to try to contact me to deliver,

return date not mentioned - Comment #3240629 - Image #0

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Snapdeal.com Customer Care's response, Oct 16, 2018

Verified Support

Hi Vijeta,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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My snapdeal order number [protected] was recalled back upon reaching courier office here in mohali. When i contacted the courier gati in the morning 1st they said the shipment has been received by them and shall be delivering to me today afternoon. Later they called me back again and informed me that snapdeal has recalled back my shipment. I don't understand what's wrong with you.

Nov 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

Snapdeal.com Customer Care's response Dear Pawan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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R

Rakesh prajapti

from Mumbai, Maharashtra

Oct 15, 2018

Welcome to Dear sir Congratulation You are product order SNAPDEAL company At home online shopping Your name to open the bumpar draw TATA SAFARI 12, 60000 The charge of your REGISTRATION Service payThis is valid for today please call-[protected]

consignment recalled back despite no cancellation from my side - Comment #3240574 - Image #0

consignment recalled back despite no cancellation from my side - Comment #3240574 - Image #1

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Snapdeal.com Customer Care's response, Oct 16, 2018

Verified Support

Dear Rakesh,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

I

imranimi

Oct 15, 2018

Snapdeal Gives a Offer for fastrack watch. I ordered but i will cancelled the order automatically. Snapdeal trying to cheat lot.

consignment recalled back despite no cancellation from my side - Comment #3240661 - Image #0

consignment recalled back despite no cancellation from my side - Comment #3240661 - Image #1

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Snapdeal.com Customer Care's response, Oct 16, 2018

Verified Support

Dear Imranimi,

We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.

Regards,
Team Snapdeal

R

Rahul Thakran

from Noida, Uttar Pradesh

Oct 15, 2018

I order a mi earphone it was delivered on 28 september it was defective i applied for replacement the product was taken for checking but now there is no updates regarding product when it was replaced i was totally unsatisfy with snapdeal

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Snapdeal.com Customer Care's response, Oct 16, 2018

Verified Support

Hi Rahul,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

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Snapdeal.com reviews & complaints page 131

delivered fake fastrack 3099sm02 watch

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product not delivered

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sms

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snapdeal.com getting promotional sms : lucky draw winner

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fake sms and call

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fastrack watch

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fake tata safari car lucky draw

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lava mobile received, problem not getting resolved

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received defective piece

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does snapdeal retains our crucial bank passwords??

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didn't receive vouchers through email

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snapdeal deducted money but showing order not placed.

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damaged and fake product

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to check whether received redemption coupon genuine or not

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not refunding my money

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i have order a product when it was in offer price.. but they cancelled it

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data leakage from snapdeal

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indulekha hair oil

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return date not mentioned

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consignment recalled back despite no cancellation from my side

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