Snapdeal.com Complaints & Reviews

Sir,

I got a call today morning 8:16 am, saying
Snap deal company (Congratulations) you got 1st prz (Tata safari) on a lucky draw
Or amount price rs.12, 25, 000, registration service charges deposit on 8500/-

The guy says his name as saurav obroi
And calls him as an employ of snapdeal.
I havent entertained their call yet sir, please take care that we dont get our number into such fruads.

Please make sure that our number stays protected with you and your company, there are many like me i see that get interested towards such fake calls and transfer them rs 8500/-, beacuse even ii thought as its navratri season there are chances that your company may hold lucky draws, and randomly can select anyone, so these calls are likely to entise us our money and fake the customers.

I have purchased this product on 21/04/2017 from snapdeal. And it got complaint frequently so i gave it for service. It has 24 month (2 years) warranty. But the service center people informed me that since it had bought from snapdeal they can't issue warranty. I want that warranty valid for my product otherwise i will go to consumer court filing a complaint. Please do the necessary as soon as possible. I hereby submit the retail invoice, warranty card, and the product tag with barcode of the product for sake of authenticity.

I had booked the sub order i'd [protected] a pair of silicon ear plugs worth rs554 paid through debit card and date of delivery was given between 28 the sept to 05 the oct and later the delivery date was extended through china post on09 the oct 2018. But till date i have not received the booked and paid item at my written address ghulam nabi wani abu bakar colony lane 1 near reshi dialysis centre habak naseem bagh srinagar 190006 j&k mob no +91 [protected]. Kindly make it's delivery ensured. Thanks

I purchased a blackberry passport handset from snap deal in august 18. But received a faulty mobile having network and heating issue. And the blackberry service centre has told me initially that there is some issue with ic components and after more than a month when i visited after nit getting any update from them, they told me the handset has motherboard issue and needs to be replaced. Which i denied.
Still i haven't received the handset from them. So i want snapdeal to look in to the matter and resolve it. I want same handset as i m not a great fan of android devices.
I understood the issue within 10-12 days of purchasing and contacted service centre. I liked the handset so i even accepted their estimate also.
So please replace the handset with a fresh one.

Regards,
Prasad

Dear snapdeal,

After reading all the registered complaints about your service and experiencing the fraud first hand, i'm totally convinced that you are not eligible for staying in business anymore.

I had ordered a fossil wrist watch which was prepaid and clearly you sent a duplicate product. Now when i want to return the order, you are not getting it picked up. However, when i have shipped the product myself, it seems you have provided a wrong shipping address which is not servicable by even the best courier services (I shipped it using bluedart btw). Your helpline is not toll-free and is automated, i. E we cannot reach out to a human representative.

This is a clear case of fraud. The government should take strict action against such malpractices.

Can you please respond and resolve this issue asap.
Order id is: [protected]

Regards,
Vijay

Hi i have ordered a product to an address which i have been before but i have changed myself to a new address. So i was not able to change it as product was dispatched already before i wanted to change my address to near by town and i did not want to cancel my order so please let me know the solution i want to change my address to near by town
Thank you

I ordered — mac foundation, studio fix compact face 65gm on date 9 oct 2018 and paid the amount by internet banking by sbi. After the transaction was complete money was deducted from my account but the order was not placed and no order information is available on snapdeal. Please confirm the order or refund the amount whichever is possible

Snapdeal account name: rudri dave

I ordered tow backpack in damaged condition I already sent it but didn't receive refund money
Order ID [protected]
Tracking ID of courier[protected]
Customer care also not listening.I have sent many emails and tried to contact customer care executive buy I can't. This is really vary disappointing, how people will trust snapdeal, plz solve my problem as soon as possible and give me my refund money

Product is picked up on 3rd oct 2018 but today is 13th oct still not received refund of the item od [protected], 2nd thing is i have received different product from snapdeal so, i have placed a return request but my return request was closed then i have returned both defected item to sellers via india post so i would like you to refund my money with 120 rupees of postage charges.

I want to return my product. but, they closed return request .please help me. things which include in my order are also missing. i also call customer care but not work. they first initiated the return requested then after they close return request. i order mac liqulid eyeliner, mascara with brushes combo set but bursh set are missing . i try to return my order in 7 days befire devilary. but on work. this time i am very disappoibted by snapdeal service .

Today i recv sms from snap deal that i won 1st prize of tata saffari car and they required my bank ac details, when i deny to give tham required info then they abusing me.
I just want to say how you give such info like order detail and contact info to such pepole.
Is snap deal is fraud site who share customer details. Call recv from [protected]. Pls ensur who is he and also cancle my order.

I gave the order for mabelyin kajal pencil, first they delivered the half item and when i innitate the refund request they send their executive 2 times and every time they denied it to take as wrong reason selected. What the hell as there is no correct reason in their app, no one is picking a call in their customer service, i have written so many email to them, they are not calling back, chor company

Order id: [protected] reference no: 50169463
Placed on: issued on: fri, 28 sep, 2018

Sub order id: [protected] reference number: 50169315
Placed on: issued on: 28/9/2018

I bought two dress, all are deformed. I request for refund, i had send the item, uploaded the courier receipt. But nothing happens till now. When i complained about the problem, i only got some stupid auto reply. Worst service ever. Please try to slove it asap. I can take down half of your company reputation."try me".

I am here for highlight the blunder which i am facing from the last 3 days. On 2nd october 2018 i made a order through snapdeal which order no. Was [protected] (Prestige pht 04
4 burner glass auto hob top). I have to give this product to my mother on their very special day. But a
Very big thanks to snapdeal they made this day to big disaster. I got this product on 10th october at
Afternoon. We found this package in damage condition, when we opened this package we found the glass of this hob top is broken. For this verification i have attached the photographs. Immediately i made the return request at same time, almost 54 hrs have been passed i have not received any single phone call from snapdeal customer care team.
Also i have notice in invoice & on package i found that piece which i have received is manufactured of
September 2015. So i have got 3 years old product. Is it really possible that at the time of 2018, i may
Received 3 years old piece.
Why i am writing this message here that please dont go to sanpdeal for online shopping beacause they dont have any customer care team for service. They have only computer system supported customer care. You can only press 1 press 2 press 3 etc. But they dont have any press 9 for contact the executive for verbal communication. Now i am looking for some legal solution for this. Please please keep distance from snapdeal as they dont have snap deal they only have loot deal.

I have bought boat bassheads 200 earphone which comes with 3 year warranty which was shown in the discription...

After few weeks the mic wasn't working
That's why i tried to return but it says 7 day

Return time has been passed...
Please help me in that ₹550 for a earphone that barely servives for some weeks is not good at all...

I am shopping on snapdeal for a long time but i never expected this to happen...

Spandeal team,
I got a call this morning that i had won a tata safari car as part of a lucky draw on snapdeal. I was given choice to either pick the car or provide bank details so that the equivalent amount can be deposited to my account.

This is breach of my privacy.
How did fraudster get acesss to my private information, item i bought, my phone number and my shipping address..? I feel betrayed that the information has been leaked. This was my first time shopping on snapdeal and am disappointed. I will ensure i tell my friends and family to stay away from snapdeal who cannot ensure privacy of information.

I ordered 14 pairs of shoes order i'd [protected] & [protected], however the shoes i received were not original, all were fake. Now when i created the cancellation request, snapdeal is telling that they can't take return & amount of 4 shoes will not be refunded as per their policy. The said policy should have been informed to me before hand not after i made to cancellation request!

Avinash

Dear sir,
Congratulation you are product order snapdeal shopping result are out in the selected for name of mansoon-luckky draw. Your name to open the luckky draw. You have two options
1st is tata safari
2nd is payment of rs 12, 800, 00/- the charge of registration service 6500/-
For more details contact us:
[protected]

Dear sir,
I have not received order id [protected] dt.22/9/2018. I have received call from courier boy but did not receive above said order parcel 2/10/2018. Your tracking record showing parcel delivered but in reality i did not receive. Immediately i have put complaint on help @snapdeal.com. Till today you have not resolved matter. This is ismy third reminder. Really disgusting and not expected such treatment to customerfrom snapdeal.
Thanks.

A person by name nithin kumar singh called me up and said i have won lucky draw and he is from snapdeal. He gave two options:
Car or cash of 12lakhs

I asked for guarantee and he said i will provide all my government documents.

He also said me to deposit 1% of amount as gst if i want to take amount or else 60k for rto if i want car.

He has also forwarded his company id card, aadhar card and pan card.

Is this true? I don't believe so! Let me know.

Thanks