Snapdeal.com Complaints & Reviews

Address: Lucknow, Uttar Pradesh

On 3rd october 2018 i ordered a jaguar peacock tap of rs 1318, from my account on anapdeal but when i completed the payment the amount was deducted from my bank account but snapdeal showed that my payment was not complete and i must make the payment again then the same day i ordered the jaguar tap plus indulekha oil pack of 3 at offer price of rs 567 and made total payment for both of rs 1885 the amount was deducted from my bank account but snapdeal again said that my payment was unsuccessful so i have to do it again and they did not confirm my order neither have they refunded my money a total of rs 3203 has been deducted by snapdeal and it is neither refunding my money nor sending my order

Nov 19, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: SNAPDEAL

On the order of fastrack watch duplicate item was delivered and on the return of order, refund has not been deposited in my account and snapdeal helpline is useless

+3 photos

Snapdeal.com customer support has been notified about the posted complaint.

Oct 07, 2018

Updated by gokul birajdar Refund of 1849 rs not done on the returned product

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir maine shoe order Kia tha aur wo local Nikla maine turant return request Kia aur do din bad leke gya aur refund initiated bhi hua Lekin Abhi mera paisa nhi Aya plz sir 1 month ho Gye aur cal bhi nhi lagta plz help me what can I do mera paisa bhi gya aur saman bhi wapas kr Dia aur paisa nhi aya

Oct 07, 2018

Updated by Vishal10598 Costumer care no. H bt uspe cal karte h to cal hi nhi lagta

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Kindly refer order id [protected]. On 2nd october, 2018, i received a sms that my item couldn't be delivered and i was told to reschedule the delivery date. Accordingly, i replied 3rd october for the date of delivery. But since then, neither sms nor call is made. What kind of manner of work is this? I am not in the intention to return the item. So, delivery may please be initiated.

Nov 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am asikur. I am a student. And also a customer of snap deal. As a student watch is very much important. So i bought a watch from snap deal dated on 17/09/2018. My registered snap deal mobile no. Is [protected]. The order id is [protected]. It was a prepaid order. Due to the low quality i return the product. But don't get refund till now amount of rs.353.

Therefore i request to the snap deal authority to process my refund as early as possible.

Otherwise nessesary and immediate steps will be taken.

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411011

Website: Snapdeal.com

I have orderd rado watch but i recieved fastrack watch.. also not able to contact with customer care executive. I am going to file complaint against snapdeal.

+1 photos

Snapdeal.com customer support has been notified about the posted complaint.

Oct 07, 2018

Updated by Sunilps12 Snapdeal denied for replacement..

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jalna, Maharashtra, 413109

Website: www.snapdeal.com

I am order samsung evo 32gb memory card 25 sep.2018. And amount 503ruppes debit my account.then this product not delivered to my address but I have recive msg 1 Oct 2018 This product deliverd successfully. I am shocking.where is my product? Snapdeal not explain this matter.

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Purchased products from snapdeal after which i get a call from person stating about winning suv. The caller has all my details my mobile number as well as my history of purchases done with snapdeal.
It is a serious issue.
Snapdeal should answer for the leak of details.
Fraudulent call number : [protected].

When contacted snapdeal via twitter/mail. It just sends the mail for apology.
But not a word for the leaked details.
This is a second occurance. That is why i have taken things seriously.

Nov 30, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

This was the message received on my phone
Welcome to dear customer congratuation you won first prize for snapdeal. Company monsoon dhamal contest! Congrax you won tata safari car or rs 12, 60000/-you received prize for registration charge rs 8600/-only deposit on any bank more details plz contact no [protected] adhik jankari ke liye call me [protected]

Nov 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered a fossil watch i. E fs4487. But i received a different model of the watch and it was not in working condition. The watch is not working. I have raised a request for refund and it's been 4 days since i have requested but nobody is giving a proper answer. Everytime they are just sending a msg that their team is working and will update you soon. But it's more than 3 days now and no update.

Order id-[protected]

I need to return this order and get my refund amount back as i already made the payment online. And i want to return it because it is not the item which i ordered.

Kindly look into this matter and get it resolved asap

Nov 27, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Akash,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400067

Website: www.snapdeal.com

Greetings!
I returned a product to snapdeal.com and
I am expecting a refund of rs 591/- from snapdeal which according to snapdeal has been processed on 19/01/2018 but it's not reflecting in my account.
I send 3 mails to pos. [protected]@bankofindia.co.in regarding the same but did not receive any response and customer care executives are also unable to help.

Details are as below

Name : ravi kumar dinanath singh
A/c no. [protected]

Expecting amount : 591/-
Expecting from : snap deal
Date of purchase - 01/09/2018
Time : 7:55 pm
Purchase/order id - [protected]
Reference number : ccafi2dvv471

+2 photos

Nov 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Ravi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400067

Website: www.snapdeal.com

GREETINGS!
I returned a product to Snapdeal.com and
I am expecting a refund of RS 591/- from Snapdeal which according to Snapdeal has been processed on 19/01/2018 but it's not reflecting in my account.
I send 3 mails to POS.[protected]@bankofindia.co.in regarding the same but did not receive any response and custormer care executives are also unable to help.

Details are as below

Name : RAVI KUMAR DINANATH SINGH
A/C NO. [protected]

Expecting Amount : 591/-
Expecting from : Snap Deal
Date of purchase - 01/09/2018
Time : 7:55 PM
Purchase/order ID- [protected]
Reference number : CCAFI2DVV471

+2 photos

Snapdeal.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302015

Website: www.snapdeal.com

Respected sir,
Sir your company is going to become a fraud company in upcoming years.Because your delivery boy has taken my money without giving me change also he singed the invoice itself please get my money back his name is Arun Gujar .

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Anand, Gujarat, 388001

I have ordered 2 nutriglow wine facial combo by two different order number
Order no. [protected] and [protected]. I have made payment of 2 facial kit through cod of rs. 2034 as mentioned in bill attached on parcel. Bill on parcel was show 2 qty of facial kit with total amount to be paid rs. 2034. I paid the amount to delivery person. But when i opened parcel, i found one facial kit in box. It is cheating to me. Please look into matter earliest. Please provide my 2nd facial kit or arrange to refund my money. I have registered complain on [protected]@snapdeal.com. But no response.

Meghna banawala
Mo : [protected]
[protected]@gmail.com
Alternate no

Nov 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Snapdeal.com Customer Care's response Dear Customer,

We've noted the details & will work on it right away. We'll connect with you & update you about the same.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Snap deal

Order id-[protected]
Reference no.5293619
Placed on 2 dept. 2018
Sir i have made payment one month prior but unfortunately didn't recieved my order. More over after 1 month you have cancelled my order. Is this a policy for consumers? Why should i or any one should believe on snap deal. Reply. Waiting 4 your reply. Thanks regards
Vipin kumar
[protected]

Nov 6, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

I got a call through mobile no [protected]at 1046 hrs . Said by caller that you have win a car worth rs 12.8 lacks. You have two choice either take car or money. If you want money then you provide A/C no adhar; or pan no. If you want car then you deposit 15000/00 rs in A/C no [protected] IFSE Code SBINOO03465 Branch Mango. In same day. When I ask where r you calling from them replied head office luck draw Mumbai. I want to know how can any person knows address and name.

Nov 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Shatrughan,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Tumkur, Karnataka, 572201

Someone Unkown person called me and you got the prize you sent Tata Safari give you a snapdeal Win over a sent. Investigate this and tell me whether its true or false.

I'm sending you the trustees he has called me. and he sent me a letter on whats up that i'm sending to you. he sent me your adhar card and bank pass book xerox and sent Rs.26850/- to our account.

After sending all the documets, you will be able to send a TATA SAFARI car to your home within four days.

The Phone number he calls and his whatsapp numbers are as follows.

+91-[protected] and +91-[protected]
whatsapp number+91-[protected]..

Pls investigate wheather he is authorised person or unauthorised person and punish him.

give me reply and investigate report.

Thanking you
Renu DC
[protected]

+1 photos

Nov 23, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Snapdeal.com Customer Care's response Dear Renu,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered 3 things:
Autostrak 500 amp jumper booster cable copper core
Kozdiko 3000kgs 8 mm 4 mtrs car auto full steel towing rope for all cars
Autostark beige foldable bottle holder for maruti suzuki zen estilo

The 3rd beige bottle never came thru.
U are showing me pod of 2 products..
Pls investigate all 3 pod's to figure the miss. Again i received only 2 of the 3 ordered products.

Why are we going back and forth.
This was to be investgated and solved.
This has not been done yet.
Please rrange for the bottle holder asap.
And instead of going back and forth on email please connect over the phone should you need any clarity!

Nov 6, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 636005

I had ordered Delize Black Chelsea Shoe on 29/09/18 and my order number is [protected].Today on 5/10/18 I have recorded my order but unfortunately it is brown colour as well as size is 8 but it not fit for me. How can you people are so irresponsible...? I want to replace my product.My cell number is [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Snapdeal is no more safe for online transactions. They are leaking our personal data to others, which is not safe. I'm getting sms/ calls regarding winning cars. That person knows my address. It is about privacy
Snapdeal help/customer support is nill about any issue.
I received fraud calls in the name of snapdeal. But the surprising thing is they knew the details like my address, order details.
So someone from snapdeal must have leaked the customer information. This is very grave situation.
Snapdeal has literally no control over customer data. I am going to raise a complaint against snapdeal under cyber crime as they are leaking customer data and this is a serious threat to people.

I would be interested to know snapdeals view on the same.

Nov 6, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Snapdeal.com Customer Care's response Dear Customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 135

payment deducted from my account and order not confirmed

Post your Comment

refund is not done of returned product

Post your Comment

for refund money

Post your Comment

non delivery of ordered item

Post your Comment

about refund.

Post your Comment

rado watch

Post your Comment

not delivered produced to my address.

Post your Comment

fraudulent calls

Post your Comment

offert fake call

Post your Comment

need to return an order and get my refund amount

Post your Comment

refund not received

Post your Comment

refund not credited in my account

Post your Comment

delivery boy has not given me change

Post your Comment

1 qty received however amount taken for two

Post your Comment

regarding not delivery of my ordered product.

Post your Comment

call about lucky draw winner

Post your Comment

snapdeal bogus call from unknown person

Post your Comment

product not delivered company not helping

Post your Comment

replacement of shoe

Post your Comment

regarding privacy this is very grave situation.

Post your Comment

Related businesses