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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 133

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J
Jeet Paul
from Sundargarh, Odisha
Oct 12, 2018
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Address: 700056
Website: Snapdeal.com

I ordered for boat bluetooth speaker through snapdeal app and paid in advanced. I could not contact the courier company as there is no contact details found. Now it is showing that the product is delivered whereas i never received it. Kindly do the needful else i will have to take steps with consumer forum. I need the product to be delivered by tomorrow. I also need the name if somebody has received the order on my behalf. I was there in office. It is showing that it was delivered on 10:30 pm. Is it a time to deliver the product? Very upset with sanpdeal.
Snapdeal.com customer support has been notified about the posted complaint.
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    J
    jyotiashok
    from Suratgarh, Rajasthan
    Oct 12, 2018
    Resolved
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    Resolved

    Address: Sri Ganganagar, Rajasthan, 335001

    My refund cashback zxg 256 gb card not plz
    Oct 12, 2018
    Complaint marked as Resolved 
    oder no 23793175849 nottrack itam not
    Snapdeal.com customer support has been notified about the posted complaint.
    Oct 12, 2018
    Updated by jyotiashok
    oder no [protected] not track itam

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      S
      Saumya Bisht
      from Firozabad, Uttar Pradesh
      Oct 11, 2018
      Resolved
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      Resolved

      Address: 248001
      Website: Snapdeal.com

      I ordered a casio watch order no.[protected] but the watch recieved was damaged so i filed a return request for refund of my money. The pick up was scheduled on 8th oct 2017 but no one turned to pick up the watch. When i tracked the status, scheduled delivery is postponing everyday.
      I m very unsatisfied. It was urgent order but it turned out to be defective and now no one is coming to. Pick the order for its return. My 2500 rupees is at stake.
      Never expected that snapdeal can be such a fraud...

      [protected]@gmail.com
      Nov 19, 2018
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Oct 12, 2018
      Snapdeal.com Customer Care's response
      Dear Saumya,

      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

      Regards,
      Team Snapdeal
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        L
        Lovey Pradhan Subba
        from Ranaghat, West Bengal
        Oct 11, 2018
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        Address: 737101

        My awbno...[protected]... When tracked it says the consignee... Has refused to accept.. Time 10:44pm... My complaint is the delivery boy never contacted me and how come they can say i refused and do xpressbess deliver so late at night... I wonder... It is the worst courier service i have come across.. My product was there for so long but no one bother to call and deliver... Kindly do the needful.
        Snapdeal.com customer support has been notified about the posted complaint.
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          B
          Barnali Sharma
          from Margherita, Arunachal Pradesh
          Oct 11, 2018
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          Address: 781004
          Website: ps://www.consumercomplaints.in

          You people are not trustworthy. Snapdeal is a big fraud company. I ordered branded things 10-12 days back and landed up getting duplicate products. Also, I returned all those products and the money hasn't been transferred to my account yet. I will ensure that nobody orders anything from snapdeal.
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            J
            JennD
            from Mumbai, Maharashtra
            Oct 11, 2018
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            Website: SNAPDEAL

            This is the number i got a call from :
            [protected]

            How unsafe is snapdeal to connect with small time retailers and wholesalers who have access to customer information like their names, numbers and addresses? Very. I want to delete my snapdeal account asap.

            Either way snapdeal's products are first or second copy fake products which are misleading when it's stated as "original" on the website on low discounts.

            This call came from bihar and the man couldn't pronounce my name correctly but re asked for my name and address to confirm the same. He said that tata is collaborating with snapdeal and that i won a prize in a lucky draw which is a car or i can choose the cash prize which is 5.6lac.

            He mentioned that he sent me a text (Which i didn't receive and found that very fishy). I looked it up online and found out it was a fraud.

            The sad part is i couldn't properly connect with snapdeal's pointless customer care number. Each time i dialled the number and input the number for "product and offer related information', the call was not going through. I mean, get your act together!
            Snapdeal.com customer support has been notified about the posted complaint.
            I am anjibabu from guntur .i ordered i kall k2 mobile .i rrceived mobike but their is no battery .i refund money .thry asking acciint details .but my account is not working .i want mobile instead of refund amount.i want my mobile back.pls replace my mobile instead of refund
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              B
              bantu94
              from Namchi, Sikkim
              Oct 11, 2018
              Resolved
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              Resolved

              Address: 176302

              Sir on 28 aug 2018 i purchased as lenovo white a850 4g mobile from snapdeals as cash on delivery. I recieved my courier and found that phone is different from which i have ordered this was 3g phone. On vey next day i send that phone back to snapdeal with my own money. They had recieved order and are saying this "your reason for returning is not accepted. From is clear fraud that company is trying to sell its 3g phone as left in their stock plz do needful. When contacted wit customer rep that told that this is their policy that electronics good once sold will not be returned. Please do needful i want money back
              +6 photos
              Nov 14, 2018
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Oct 12, 2018
              Snapdeal.com Customer Care's response
              Dear Customer,

              Apologies for the inconvenience caused. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 4 to 7 working days.

              Regards,
              Team Snapdeal
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                S
                shikhagrover
                from Hyderabad, Telangana
                Oct 11, 2018
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh, 502319

                For 2 of my order i initiated return, its been 2 weeks no vendor is coming to pick the item and moreover i am getting one auto message on reschedule daily.

                For 1 of my order, its not delivered to again 2 weeks over. Contacted respective delivery vendor "'[protected]@vulcanxpress.com' over mail. No action at all.

                Regret to shop from snapdeal!! Inappropriate selection of vendors!!! Vaey bad experience!!
                Nov 16, 2018
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Oct 11, 2018
                Snapdeal.com Customer Care's response
                Hi Shikha,

                We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                Thanks!
                Team Snapdeal
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                  9
                  9368
                  from Bareilly, Uttar Pradesh
                  Oct 11, 2018
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                  Address: Aligarh, Uttar Pradesh, 202155
                  Website: 50461910 compeland no.

                  My refund money not credite my bank ac & snapdeel site & app par status show the refunded my mony is 6 oct 2018...
                  Snapdeel costumar & toll free no. Kabi milta hi nahi.
                  Snepdeel site is fake & chor & dhokebaaj...
                  Product bechte time kuch or baad mai kuch or...
                  Choor...
                  +1 photos
                  Snapdeal.com customer support has been notified about the posted complaint.
                  You send me a registered letter (Lucky coupon) Ref N0.456C by R.N.Sharma, Plot No-41, R.C.Market, Rourkella-769013

                  my refund money not credited my bank ac - Comment #3237206 - Image #0
                  my refund money not credited my bank ac - Comment #3237206 - Image #1
                  my refund money not credited my bank ac - Comment #3237206 - Image #2
                  my refund money not credited my bank ac - Comment #3237206 - Image #3
                  Snapdeal.com Customer Care's response, Oct 12, 2018
                  Verified Support
                  Dear Prahlad,

                  Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                  Regards,
                  Team Snapdeal
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                    J
                    Joela Tetea
                    from Guwahati, Assam
                    Oct 11, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 793001
                    Website: www.snapdeal.com

                    I had ordered a mobile phone l1r1 trigger. As it is imported it took about 3 months but then when the time of delivery came no one is delivering anything but it shown delivered on status. I had submit a complaint and they say they will contact me asap but till no one is calling. Very poor service snapdeal is. Really bad. I had waited this for a long time but now all is gone. The site wouldn't help me with my problem.
                    +1 photos
                    Nov 18, 2018
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 12, 2018
                    Snapdeal.com Customer Care's response
                    Dear Joela,

                    Sorry for the inconvenience. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.

                    Regards,
                    Team Snapdeal
                    I brought a sony experia E5 on air wireless headphone in few days back from Snapdeal Online, but a wrong product delivered to my apartment Guard with more than online product price, after receiving my product it is remain un seal position from side than seal with normal sellotape I want my original product as early as possible

                    mobile phone trigger l1r1 - Comment #3236973 - Image #0
                    Mahasin Mondal's reply, Oct 10, 2018
                    Order Id :23748026615
                    Phone number :9563856335
                    Snapdeal.com Customer Care's response, Oct 12, 2018
                    Verified Support
                    Dear Mahasin,

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                    Regards,
                    Team Snapdeal
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                      J
                      Jay Mondal
                      from Kolkata, West Bengal
                      Oct 10, 2018
                      Resolved
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                      Resolved

                      I did trust on your co. But all my trust had been smashed due to your misconduct. 1st the product alongwithas package were not in good condition. 2nd i had return the returnable product as per your instruction but till now nor the real product neither the refund has reached to me. And last i tried my best to connect with your executive over phone, but alas all my efforts were in vain. So you make me very disappointed.
                      Dec 3, 2018
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 11, 2018
                      Snapdeal.com Customer Care's response
                      Hi Jay,

                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                      Thanks!
                      Team Snapdeal
                      Today[protected] I have been booked in one shoe worth Rs.570 in Snapdeal website. After all payment process done and my amount also receiving debited message from bank. But the website was shown not yet paid.
                      Snapdeal.com Customer Care's response, Oct 11, 2018
                      Verified Support
                      Hi Jaganathan,

                      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                      Thanks!
                      Team Snapdeal
                      I have not received any refund Rs.634 but it was showing, the refund was processed
                      Suborder id:[protected]
                      Please slove this issue
                      Snapdeal.com Customer Care's response, Oct 12, 2018
                      Verified Support
                      Dear Shankar,

                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                      Regards,
                      Team Snapdeal
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                        K
                        Krazzy Kosmos
                        from Solan, Himachal Pradesh
                        Oct 10, 2018
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                        Address: 174303

                        Respected sir/ mam
                        I've ordered for a watch from snapdeal on 10th august 2018. The same has not been delivered till today. The shipment id is shown as[protected]. Interestingly, the date of delivery is shown as 28-08-18. I've already updated my mobile no. As[protected] as well as my home address. Very poor service from snapdeal & xpressbee or provide me address of courier service at una.
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Name_pawan saysing valvi.

                        Account details bank S B I.

                        A/C_[protected]

                        branch dhadgon

                        I F S C_ SBIN0002149

                        Contact No_[protected]

                        regarding non-delivery of my watch. - Comment #3234301 - Image #0
                        regarding non-delivery of my watch. - Comment #3234301 - Image #1
                        Snapdeal.com Customer Care's response, Oct 13, 2018
                        Verified Support
                        Hi Pawan,

                        We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                        Thanks!
                        Team Snapdeal
                        SnapDeal gives fake product I really hurt because I order online first time and I disappointed from snapdeal I buy fastrack watch and they give me fake product why😡😡😡😡😡😡😡😡 and the watch is stop again and again
                        I have order this product long back.. I have not received till now.. Pathetic service from snapdeal.. They have eaten my money
                        Snapdeal.com Customer Care's response, Oct 12, 2018
                        Verified Support
                        Hi Customer,

                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                        Thanks!
                        Team Snapdeal
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                          A
                          AniketADeshmukh
                          from Nashik, Maharashtra
                          Oct 10, 2018
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                          Address: Pune, Maharashtra, 411038
                          Website: Snapdeal.com

                          I had ordered fossil watch (Fs 4656) and instead got (Fs 4487) and that too defective. It seems like a fake watch. This the third time snapdeal has delivered wrong product to me. Prior to this also i had ordered a watch and snapdeal delivered a defective watch and even after replacement they sent a wrong item. Priot to that to the watch delivered was without warranty. It was mentioned in description that the watch had 2 years warranty. Snapdeal doesn't even have a customer executive to talk with on phone to solve queries. So i had to return the watch. This is totally unacceptable. This behaviour of snapdeal i'd very frustrating. I was a loyal customer of snapdeal
                          +2 photos
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Dear San, I have recieved message from snapdeal which offering me safari car whether it is fraud or what please confirm. i have attached the screen shot of the message. please do the needfull.
                          personal contact no-[protected]

                          order number 23855418968. return request closed. delivered a complete different item. rs 3700 at stake. - Comment #3234386 - Image #0
                          Dear Sir/ma'am,

                          I have booked some Items from Snapdeal. And today I received call that I am lucky winner of Tata Safari car of rs. 12, 60, 148... I want to know that that call is real or fake. The officer who called me gave me time about 12 hrs to submit documents.

                          I need help from Snapdeal to solve this confusion.

                          Thanks,

                          Regards
                          Complaint about parcel
                          sir,
                          I have ordered one carpet in snapdeal for Rs.492/- on 27/09/2018, they have messaged me that i will receive the parcel within 7-9 days.
                          till date i have not receive the parcel .please check the details . if whether i receive the parcel or not please inform me immediately, please do the needful.
                          ORDER NO.: [protected] SUBORDER NO.: [protected] HSN: 91011100
                          Fake item &Damage Products
                          Snapdeal.com Customer Care's response, Oct 11, 2018
                          Verified Support
                          Hi Mukesh,

                          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                          Thanks!
                          Team Snapdeal
                          I have not received my any refunds for my returned item i am fully suffering from this and also i didn’t get any messages from snapdeal its not fair i think snapdeal cheats the customer they didn’t provide good returns and refunds policy.and i want my refunds very urgently.
                          Dear sanpdeal there is a big issue I order a watch and I did not get this I got a different watch and I want to return this please help me dear sanpdeal I trust you
                          Snapdeal.com Customer Care's response, Oct 12, 2018
                          Verified Support
                          Hi Naved,

                          We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                          Thanks!
                          Team Snapdeal
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                            A
                            AniketADeshmukh
                            from Nashik, Maharashtra
                            Oct 10, 2018
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411038
                            Website: Snapdeal.com

                            I had ordered fossil watch (Fs 4656) and instead got (Fs 4487) and that too defective. It seems like a fake watch. This the third time snapdeal has delivered wrong product to me. Prior to this also i had ordered a watch and snapdeal delivered a defective watch and even after replacement they sent a wrong item. Priot to that to the watch delivered was without warranty. It was mentioned in description that the watch had 2 years warranty. Snapdeal doesn't even have a customer executive to talk with on phone to solve queries. So i had to return the watch. This is totally unacceptable. This behaviour of snapdeal i'd very frustrating. I was a loyal customer of snapdeal.
                            Nov 11, 2018
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Oct 10, 2018
                            Updated by AniketADeshmukh
                            Order number [protected]
                            Verified Support
                            Oct 11, 2018
                            Snapdeal.com Customer Care's response
                            Hi Aniket,

                            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                            Thanks!
                            Team Snapdeal
                            Order id ;[protected]
                            Snapdeal.com Customer Care's response, Oct 11, 2018
                            Verified Support
                            Dear Tanush,

                            Thank you for sharing the order ID. If you are facing any issue, we request you to kindly contact the customer care through our help center.
                            https://www.snapdeal.com/helpcenter

                            Regards,
                            Team Snapdeal
                            I buy a syska h15 bluetooth headset bt the quality is poor so i rutern the order bt my order show that your return request closed, reference no 50296698.
                            Sir igot a message from snapdeal that i have won aa tata safari car or 1260000 rupess price as i was lucky contest beyond that i should pay 6500 rupees as registration feea is this real or fake. Igot this cal from jharakhand
                            I dont want to recieve any messages from snapdeal
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                              P
                              Prakash6612
                              from Coimbatore, Tamil Nadu
                              Oct 10, 2018
                              Resolved
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                              Resolved

                              I have returned my item 10days back till now refund money wasn’t credited into my account i was continuously trying to contact with the snapdeal customer care
                              They are not responding properly
                              I want clarity issue on my product
                              +1 photos
                              Nov 14, 2018
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 11, 2018
                              Snapdeal.com Customer Care's response
                              Hi Apni,

                              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                              Thanks!
                              Team Snapdeal
                              [protected] my phone number order ID yes[protected].
                              Reena Kathait's reply, Oct 3, 2018
                              Ok
                              The snap deal delivery boys are very bad
                              They had cancelled my parcel with his own
                              Snapdeal.com Customer Care's response, Oct 11, 2018
                              Verified Support
                              Hi Taslim,

                              We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                              Thanks!
                              Team Snapdeal
                              The snap deal does not mean that home delivery does not affect the road because of the fact that we have a right to cancel our order.
                              Product not received I ordered for L'oreal combo packet I did payment also but not received any product still
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                                K
                                Karthik Doraiswamy
                                from Hubli, Karnataka
                                Oct 10, 2018
                                Resolved
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                                Resolved

                                Address: 560024
                                Website: Snapdeal

                                Snapdeal. Company. You win 1st.. Prize (Mahindra xuv500) amount prize rs-14, 85, 000.00 service charge rs - 8, 450/- contact me -[protected]

                                Lakhan lal chandrakar [protected] (S. B. I) ifsc-sbin0000406
                                These are the details that i received n got a call so many times regarding the ithe lucky
                                N the message looks like it’s from company only
                                (Bz-snapdl) so i donno what to do about this please help.
                                +1 photos
                                Nov 18, 2018
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 13, 2018
                                Snapdeal.com Customer Care's response
                                Dear Karthik,

                                Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                                Regards,
                                Team Snapdeal
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                                  S
                                  Sureshkumar Talari
                                  from Chennai, Tamil Nadu
                                  Oct 10, 2018
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                                  Address: Chennai, Tamil Nadu, 603103

                                  Hello there,
                                  I received a message with snap deal header and below is the message.

                                  Congratulation!
                                  Snapdeal online shopping company. Open the luky draw.
                                  Your name salection first winner
                                  1st price-tata safari car.
                                  Cost for-1260000 price gift.
                                  So receive
                                  The charge of registration service payment.
                                  Valid for only one day.
                                  Helpline customer no-[protected]

                                  I just bought one item on snap deal and already my info is out for this man practise.

                                  Please take action and else i will.
                                  +1 photos
                                  Snapdeal.com customer support has been notified about the posted complaint.
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                                    A
                                    Anjana VP
                                    from Thiruvananthapuram, Kerala
                                    Oct 10, 2018
                                    Resolved
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                                    Resolved

                                    Address: Thiruvananthapuram, Kerala, 695301

                                    My order number is [protected] it was for electronic razer for ladies costed me rs 359/- booked on 19/9/2018
                                    It is not
                                    Delivered to me. It is breech o[censored]nderstanding and can not be tolerated.
                                    Mail received as it was delivered and that too in an early date.. I get amazon deleveries in time. Then why not this? No agent called for confirming the address
                                    .. But not to me or my given address. Yoy may cancel delivery and return that amount paid by me
                                    Pl check
                                    Nov 12, 2018
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 10, 2018
                                    Snapdeal.com Customer Care's response
                                    Hi Anjana,

                                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                                    Regards,
                                    Team Snapdeal
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                                      A
                                      Ak63
                                      from Gurgaon, Haryana
                                      Oct 10, 2018
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon, Haryana

                                      Hi all,

                                      I ordered from snapdeal but by mistake fotgot to change the delivery address. I tried calling customer care soon after placing the order but it went useless. I don’t even see any edit option.

                                      I need to change my delivery address but am not able to do so. I’ve mailed my address details and order id on [protected]@snapdeal.com

                                      Please look into the matter before the order gets shipped and delivered to a place i don’t live anymore.

                                      Kindly help!

                                      Thank you
                                      Nov 13, 2018
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 11, 2018
                                      Snapdeal.com Customer Care's response
                                      Dear Customer,

                                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                      Thanks!
                                      Team Snapdeal
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                                        sahil5
                                        from Pinjaur, Haryana
                                        Oct 10, 2018
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                                        Address: Patna, Bihar, 800006
                                        Website: chrime

                                        Sir maine syska ka blutooth order kiya tha jo ki mai return kar diya but abhi tak mere aacount me mony refund nahi kiya gaya jo mera refrence no-[protected] bhi diya gaya ki 7-10 days me refund ho jaega aaj 15 dayas ho gaya abhi tak refund nahi kiya gaya
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