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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Resolved
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Snapdeal.com reviews & complaints page 139

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V
Varun Vale
from Chennai, Tamil Nadu
Sep 25, 2018
Resolved
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Address: 570008
Website: Www,snapdeal.com

My order Id: [protected]
Item name: davidoff cool water men's EDT perfume- 125 ml
I have received fake and poisonous product which caused rashes for me and my friends, snapdeal is irresponsible by selling those product to consumers and making fraud by looting money, the product is 100 percent fake, no batch no or barcode below the bottle, its duplicate and printed as "davdoff" instead of davidoff, and snapdeal is making fraud to consumers as it is authenticated by snapdeal, I need immediate refund and compensation, I'm irritated by your service.
+4 photos
Oct 29, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2018
Snapdeal.com Customer Care's response
Hi Varun

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
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    K
    Karyan
    from Kanpur, Uttar Pradesh
    Sep 25, 2018
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    Address: Indore, Madhya Pradesh, 453331
    Website: www.snapdeal.com

    Delivery boy has not delivered the product to me. I got the message of my product delivery on 8th September. I request you to look into this and refund my money. I am very disappointed by your service. I am trying to contact you guys, but you never pick my call. Take actions asap, Otherwise I will loose my trust on you and i will never buy anything from snapdeal from now onwards and also advice the same to others.
    I was not expecting this type of bad service from you. Really ...really disappointed.
    +1 photos
    Snapdeal.com customer support has been notified about the posted complaint.
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      A
      anubhav Singh 1207
      from Delhi, Delhi
      Sep 25, 2018
      Resolved
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      Resolved

      Address: 121006
      Website: Snapdeal

      Ordered Nike shoe from Snapdeal, Just when I Received the product on 20 September It seemed that the shoes were not at all genuine, not at all comfortable to wear, When i returned the shoes, I was told that the product does not meet the Qaulity standards and thus can not be returned . Pathetic experience with Snapdeal, feeling cheated. Feeling amazed on how such a big brand can endorse FAKE products and cheat the customers . terrible experience to say the least. I would want my refund as this product miserably failed to reach my expectations
      Oct 30, 2018
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Sep 27, 2018
      Snapdeal.com Customer Care's response
      Hi Anubhav

      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

      Thanks!
      Team Snapdeal
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        D
        Deepak Nalawade
        from Bhusawal, Maharashtra
        Sep 25, 2018
        Resolved
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        Resolved

        Dear sir/madam! I ordered one nike slipper from snapdeal on 10-09-18 and till 25-09-18 snapdeal is delivering my order, i paid them 470 rupies they are continously extending delivery date
        I request you please take action against snapdeal's trickery customer service acording law.
        My order details.
        Deepak nalawade order id - [protected]
        +3 photos
        Nov 3, 2018
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Sep 27, 2018
        Snapdeal.com Customer Care's response
        Dear Deepak,

        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

        Regards,
        Team Snapdeal
        Dear sir Congratulation
        You are product order Snapdeal company At home sopping the results are out in snapdeal.
        Your name to open the luky drw Tata safari cost RS=1260000 at
        The charge of your REGISTRATION Service payment Bank ac.
        contact.me watsaap no_[protected] ok time today

        trickery customer service - Comment #3220201 - Image #0
        Snapdeal.com Customer Care's response, Sep 27, 2018
        Verified Support
        Dear Customer,

        Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

        Regards,
        Team Snapdeal
        Actually I did not order anything on August 25 th by I got a msg that the product is delivered on September 1st bit I did not receive any product on September 1st and how is it possible
        Snapdeal.com Customer Care's response, Sep 27, 2018
        Verified Support
        Hi Thansheera!

        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

        Thanks!
        Team Snapdeal
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          M
          Mudu123
          from Bengaluru, Karnataka
          Sep 25, 2018
          Resolved
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          Resolved

          Hi,

          I would like to register complaint against snapdeal for not delivering the product I ordered, they have simply updated the status as delivered.

          Order ID [protected]

          I raised complaints with several times but no response till now

          Order was placed on 3rd July and was simply updated as delivered on September 7th

          They don't have any customer service number to contact. It only gives the automated response

          R
          Oct 30, 2018
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Sep 27, 2018
          Snapdeal.com Customer Care's response
          Hi Customer,

          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

          Thanks!
          Team Snapdeal
          I order formal shoes which was delivered to me on time. I returned it to snapdeal as it was not fitting to my size. I emailed my account details for refund but not yet received any response from them. Such a [censored]ing worst service.
          Snapdeal.com Customer Care's response, Sep 27, 2018
          Verified Support
          Hi Abhishek!

          We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

          Thanks!
          Team Snapdeal
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            Q
            Qazi777
            from Jodhpur, Rajasthan
            Sep 25, 2018
            Resolved
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            Resolved

            Address: Jaipur, Rajasthan, 302016

            Hi
            After making so many mails to [protected]@snapdeal.com, i am not getting any solution of my problem. Why your courier partner not picking up my order from last 7 days. If you are not able to help me or not able to call your courier partner. So, plz give me your courier partner number i will directly call them.
            It is very bad experience with snapdeal. Snapdeal is a very big e commerce company but services is like a small individual shop. It is not acceptable that from 14 sep 18 i am sending mails regarding pick up my order, but no one is here who can help me or assure me that my order will be pick up. Plz share me your courier partner details and snapdeal higer authority mail id asap.

            Regards
            Mohammad fareed
            [protected]
            +1 photos
            Oct 29, 2018
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Sep 27, 2018
            Snapdeal.com Customer Care's response
            Hi Customer

            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

            Thanks!
            Team Snapdeal
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              M
              Mahivan
              from Lucknow, Uttar Pradesh
              Sep 24, 2018
              Resolved
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              Address: Firozabad, Uttar Pradesh, 205135
              Website: Www.Snapdeal.com

              2044 rs ka order 19.09.2018 ko kiya hua 24.09.2018 ko receive hua or delivery man ke saamne hi kholne p usme kewal box or bill nikla or kuch nahin. Delivery man ke taraf se apne courier kendr par inform kiya gya ki sir is packing me saaman nahi nikla hai to kya kiya jaye. Unhone batya ki return request dalwa do. Mere dwara baad me courier center par jane par waha bhi yhi bataya gya . Mene return request daal di baad me return request closed show ho raha hai. Evening time me mere paas courier center se phone aya ki ab isme police case banega to mene un se bola aap ke samne hi box open hua hai to bolne lage nahin sir me waha nahin dekh rha tha us time. Apni bat se palat rha tha delivery man is se bachne ke liye.
              जो मुझे करना उचित लगेगा वो सब मे अवश्य करूँगा
              आपका डिलीवरी मैन अपनी बात से मुकुर रहा है उसकी कॉल रिकॉर्डिंग भी में कल अवश्य निकलवा लूंगा।
              मेरा बॉक्स जिसमे कुछ नहीं निकला बिल के सिवाय वो आपके कोरियर सेंटर पर ही रखवा लिया गया है
              बोला गया था कि कल शाम तक आपके पास दूसरी पैकिंग या आपके पैसे बापस हो जाएंगे लेकिन साम के समय कुछ और ही बात करि गयी जिसमे उनके द्वारा पुलिस केस बनवाये जाने की बात कही गयी और डिलीवरी मैन के सामने पार्सल ना खोले जाने की ओर उसके द्वारा न देखे जाने की भी बात कही गयी।
              +2 photos
              Oct 29, 2018
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Sep 26, 2018
              Updated by Mahivan
              आज मुझे स्नैपडील की तरफ से फ़ोन अये हुए हैं जो इन नंबरो से हैं-
              [protected].
              [protected]
              क्या ये न. स्नैपडील के ही हैं

              इनके द्वारा कहा गया कि आपका रिफंड होगा तो आप अपने डेबिट कार्ड का नंबर उपलब्ध कराएं जो मेरे द्वारा इन्हें नहीं बताया गया।
              Verified Support
              Sep 27, 2018
              Snapdeal.com Customer Care's response
              Hi Mahivan

              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

              Thanks!
              Team Snapdeal
              I didn't receive refund of my two products yet.
              Order ID-
              1- [protected]
              2- [protected]
              it's been more than 20 days and refund is not showing up on my account summary.
              my snapdeal account is associated to this mail [protected]@yahoo.com.

              kindly call me or revert me back on my mail id.
              Mahivan's [Complaint's author] reply, Sep 25, 2018
              Snapdeal h kuch bhi kar sakta hai.
              C...* Kaat diya saalo ne
              Snapdeal.com Customer Care's response, Sep 27, 2018
              Verified Support
              Dear Rahul,

              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

              Regards,
              Team Snapdeal
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                S
                Soumesh Raha
                from Mumbai, Maharashtra
                Sep 24, 2018
                Resolved
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                Address: Kolkata, West Bengal, 700104
                Website: snapdeal.com

                Hi,
                I have ordered multiple items (Order no. [protected]) from snapdeal on 2nd september, 2018 but received only one item. The other four items did not reach me yet. From the last 10days it us showing that my order is to be delivered and name of the poc. While i am trying to contact the delivery guy they are not receiving the phone and if they receive they are saying that they are on leave. Today it is showing that my order has been cancelled. I am not sure who cancelled my order without my consent. I request snapdeal team to deliver my order as soon as possible.

                Regards,
                Soumesh raha
                Oct 30, 2018
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Sep 25, 2018
                Updated by Soumesh Raha
                Please refer the attached images

                Sep 25, 2018
                Updated by Soumesh Raha
                I have tried to communicate via email also as Snapdeal customer care cannot be reached by phone (which seems to be very funny). No reply from their side. I will wait for another few days and after that will file case in consumer court if needed.
                Sep 25, 2018
                Updated by Soumesh Raha
                Hi,
                I have got mail from SD stating that they are unable to contact me.It's my bad to hear that you guys are unable to reach me over phone. I have my latest cell number updated in Snapdeal. Still for your convenience please note down my cell no. It's [protected] . Looking forward for communication from your end.

                Regards,
                Soumesh Raha
                [protected]
                Verified Support
                Sep 27, 2018
                Snapdeal.com Customer Care's response
                Hi Soumesh,

                So sorry to disappoint you. I'll get this checked and have my team contact you right away.

                Regards,
                Team Snapdeal
                Please refer the attached images

                products not received - Comment #3219578 - Image #0
                products not received - Comment #3219578 - Image #1
                products not received - Comment #3219578 - Image #2
                products not received - Comment #3219578 - Image #3
                products not received - Comment #3219578 - Image #4
                Hi,
                I have got mail from SD stating that they are unable to contact me.It's my bad to hear that you guys are unable to reach me over phone. I have my latest cell number updated in Snapdeal. Still for your convenience please note down my cell no. It's [protected] . Looking forward for communication from your end.

                Regards,
                Soumesh Raha
                [protected]
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                  Y
                  yadwendra
                  from Mumbai, Maharashtra
                  Sep 24, 2018
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                  Address: 768004
                  Website: www.snapdeal.com

                  Order ID -[protected], booked on 29.07.18 for XXL size bin Bag, but still the product not recieved hence i have cancelled the order on 15.09.18,

                  but still nor product recieved not refund

                  already 02 months passed

                  Mob-[protected]

                  I want refund immediately
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                    G
                    Gudiya jain
                    from Haldwani, Uttarakhand
                    Sep 24, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110020
                    Website: [email protected]

                    Maine Snapdeal s miss rose professional matt lipistick k 2 order placed kiye the.jo ki mujhe 19-23 aug.or 19-23sep.ko delivered kiye Jane the.jin ki order id [protected] or [protected] hai.ist order jo ki 23 aug to mujhe delivered hona chahiye tha, wo Abhi tak delivered nhi hua h.jis ki Maine complaint b ki .lakin Abhi tak mujhe na product diya gya or na hi refund.mera 2nd order ([protected]) mujhe 23 SEP tak delivered hona that.lakin nhi hua h.or status delivered sikha Raha hai.plzz meri prblm solve ki jaye.kyu ki m complaint KR KR k thak chuki hu
                    Thanks.
                    +1 photos
                    Oct 28, 2018
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 27, 2018
                    Snapdeal.com Customer Care's response
                    Dear Gudiya,

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                    Regards,
                    Team Snapdeal
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                      G
                      Gudiya jain
                      from Haldwani, Uttarakhand
                      Sep 24, 2018
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                      Address: New Delhi, Delhi, 110020
                      Website: [email protected]

                      Maine snapdeal s miss rose professional matt lipistick k 2 order placed kiye the. Jinki delivery 19-23 aug or 19-23 sep k beech honi thi. Lakin mujhe aaj tak dono hi order nhi mile h. Or website or status delivered ka show kr raha hai. Maine is k liye snapdeal m complaint b ki. Lakin aaj tak na to mujhe dono m s ek b product delivered hua or na hi us ka refund diya gya h.
                      Snapdeal.com customer support has been notified about the posted complaint.
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                        S
                        Sujilnnn
                        from Coimbatore, Tamil Nadu
                        Sep 24, 2018
                        Resolved
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                        Resolved

                        Address: 641018
                        Website: Snapdeal.com

                        Sir,
                        I'm purchased a book from Snapdeal.com and they delivered a different one. I requested a faster replacement. But now the are asking more than one for that.
                        Why i am suffering their mistake?
                        Please provide faster replacement.
                        I request you all not purchase anything from Snapdeal.com
                        Thank you.
                        +1 photos
                        Oct 28, 2018
                        Complaint marked as Resolved 
                        Verified Support
                        Sep 27, 2018
                        Snapdeal.com Customer Care's response
                        Dear Customer,

                        Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                        Regards,
                        Team Snapdeal
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                          D
                          Deadshot7562
                          from Kolkata, West Bengal
                          Sep 24, 2018
                          Resolved
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                          Resolved

                          Address: South 24 Parganas, West Bengal, 700137
                          Website: www.snapdeal.com

                          I sent an email to snapdeal asking for unsubscribing from their offer and spam messages. But they are not responding properly and these messages are disturbing a lot. And also i cannot deactivate my account which is a very bad. Annoying and useless is how i would describe their messages. My phone no. Is[protected]. They said they cannot deactivate my account but creating an account is possible and disturbing their customer even after multiple requests.
                          Oct 26, 2018
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 24, 2018
                          Snapdeal.com Customer Care's response
                          Dear Customer,

                          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                          Regards,
                          Team Snapdeal
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                            R
                            Rameshwar Kumar Singh
                            from Asarganj, Bihar
                            Sep 24, 2018
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                            Address: Faizabad, Uttar Pradesh

                            My order not received but show your item will be delivered. Plz check I have no any response from snapdeal . So check plz what the problem. And help me. I call many time to snapdeal but there is no response . I will pay through debit card . My amount is heavy so plz help me from fraud of snapdeal .
                            Snapdeal.com customer support has been notified about the posted complaint.
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                              M
                              Moumita Khastgir
                              from Kolkata, West Bengal
                              Sep 23, 2018
                              Resolved
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                              Resolved

                              Address: Kolkata, West Bengal, 700034

                              From snapdeal website purchased one ray ban sunglass, after reciving the product found it’s duplicate, very poor quality plastic made sunglass with ray ban logo printed on it. They are advertising in the websiste that original product available with 80% off -70% off but the product is not original.in this way they are cheting people.
                              Please take action on them to stop cheating people.
                              +3 photos
                              Oct 27, 2018
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 24, 2018
                              Snapdeal.com Customer Care's response
                              Dear Moumita,

                              Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                              Regards,
                              Team Snapdeal
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                                A
                                anil8853
                                from Akot, Maharashtra
                                Sep 23, 2018
                                Resolved
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                                Resolved

                                Website: www.snapdeal.com

                                I have received a faulty piece from snapdeal.com, I need to replace or refund my amount. My invoice number isSE955B/18/6798
                                Order date-25 Aug 2018
                                +3 photos
                                Oct 28, 2018
                                Complaint marked as Resolved 
                                Verified Support
                                Sep 27, 2018
                                Snapdeal.com Customer Care's response
                                Hi Anil

                                We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                Thanks!
                                Team Snapdeal
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                                  S
                                  Sumathi achari
                                  from Kolhapur, Maharashtra
                                  Sep 23, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400097

                                  I had ordered a ibs 358 pink coloured micromic few days back.
                                  The product was not in a working condition and it wasnt the same as shown in the site.
                                  I then contacted
                                  As the product was unsatisfactory i had requested for replacement.
                                  The concerned person was sent in order to take the mic.
                                  But nothing is being done or coneveyed regarding the same
                                  Besides im unable to contact the concerned authority.
                                  I would like my product to be either replaced or my money to be refunded as soon as possible.
                                  Nov 9, 2018
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 24, 2018
                                  Snapdeal.com Customer Care's response
                                  Hi Sumathi,

                                  We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                  Thanks!
                                  Team Snapdeal
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                                    kamalsrg
                                    from Allahabad, Uttar Pradesh
                                    Sep 23, 2018
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                                    Address: Lakhimpur Kheri, Uttar Pradesh, 262701
                                    Website: snapdeal

                                    Sir I have return My phone Mi 4i on 21 augest. Snapdeal said the phone will return soon. But today date 22 september I have not recieved my phone. I contact to customer care but he does not give any response.
                                    My contact no. [protected]
                                    order no.[protected]
                                    Snapdeal.com customer support has been notified about the posted complaint.
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                                      Madhav101
                                      from Idukki, Kerala
                                      Sep 23, 2018
                                      Resolved
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                                      Resolved

                                      Address: Alappuzha, Kerala, 688004
                                      Website: Snapdeal.com

                                      I order for a fitbit on 8 sept 2018 from snapdeal and i received it on 21 sept but the product has no charger in it so i go for replacement on 21 sept but on 22 sept on my snapdeal account i came to see that my replacement order has been closed i didn't recieve any calls or msg regarding this i kindly request to take measuring steps regarding this issue
                                      +1 photos
                                      Sep 26, 2018
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 24, 2018
                                      Snapdeal.com Customer Care's response
                                      Hi Madhav,

                                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                      Thanks!
                                      Team Snapdeal
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                                        E
                                        Eshwar Gupta
                                        from Surat, Gujarat
                                        Sep 22, 2018
                                        Resolved
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                                        Resolved

                                        Website: Snapdeal.com

                                        I got a call stating that i won this and that for purchasing this on snapdeal. He was accurate about my ordered product and my address. I knew he was trying to fool me so when he understood that i m not gonna give him a single penny, started abusing me and threatened me that he has all the details of mine.
                                        Tried to call customer care no. But as always u never get to talk. Only prerecorded options are there.
                                        .
                                        The only unanswered question of mine and thousand others (Having same kind of complain)... Is... How our personal details been reached to these fraudsters and why snapdeal is not doing anything to rectify this?
                                        Oct 25, 2018
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 24, 2018
                                        Snapdeal.com Customer Care's response
                                        Dear Customer,

                                        Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                                        Regards,
                                        Team Snapdeal
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