Snapdeal.com Complaints & Reviews

Address: Mumbai City, Maharashtra, 400097

I had ordered a ibs 358 pink coloured micromic few days back.
The product was not in a working condition and it wasnt the same as shown in the site.
I then contacted
As the product was unsatisfactory i had requested for replacement.
The concerned person was sent in order to take the mic.
But nothing is being done or coneveyed regarding the same
Besides im unable to contact the concerned authority.
I would like my product to be either replaced or my money to be refunded as soon as possible.

Nov 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Hi Sumathi,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Lakhimpur Kheri, Uttar Pradesh, 262701

Website: snapdeal

Sir I have return My phone Mi 4i on 21 augest. Snapdeal said the phone will return soon. But today date 22 september I have not recieved my phone. I contact to customer care but he does not give any response.
My contact no. [protected]
order no.[protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Address: Alappuzha, Kerala, 688004

Website: Snapdeal.com

I order for a fitbit on 8 sept 2018 from snapdeal and i received it on 21 sept but the product has no charger in it so i go for replacement on 21 sept but on 22 sept on my snapdeal account i came to see that my replacement order has been closed i didn't recieve any calls or msg regarding this i kindly request to take measuring steps regarding this issue

+1 photos

Sep 26, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Hi Madhav,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Website: Snapdeal.com

I got a call stating that i won this and that for purchasing this on snapdeal. He was accurate about my ordered product and my address. I knew he was trying to fool me so when he understood that i m not gonna give him a single penny, started abusing me and threatened me that he has all the details of mine.
Tried to call customer care no. But as always u never get to talk. Only prerecorded options are there.
.
The only unanswered question of mine and thousand others (Having same kind of complain)... Is... How our personal details been reached to these fraudsters and why snapdeal is not doing anything to rectify this?

Oct 25, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Dear Customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: 135136

Above mention band was directed and local brand. As Bill it was Mi 2. It was received without any charger. It’s quality was so poor. I want to return this product but company said” quality checked failed so ur product send to back you.
What is this ? It’s totally understandable.

Harpreet

+2 photos

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Address: Dakshina Kannada, Karnataka, 575019

Website: snapdeal.com

Hi I order on snapdeal they have not sent any product but order shows delivered I sent them so many emails no response plz don't buy anything from snapdeal
I have placed order on 12 July 2018 till now I have not got my product order status coming delivered whr is my product it's been 2 months till now not got any product
Order Id [protected]

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Address: Ghaziabad, Uttar Pradesh, 201012

Website: snapdeal.com

Hi,

I ordered a recliner chair from snapdeal, however, requested return on 16th august. I have tried to reach to them on different forum and call centers but they are not reachable. Since the return request, i am getting weekly messages that your request is being processed but nothing has been done yet. Today, i was shocked to learn that they have closed my request without providing me a resolution and i cannot have a say about it. They are not reachable till now.

Oct 26, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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A

Anurag9999

from New Delhi, Delhi

Oct 8, 2018

Hi Team,

Its been again more than 2 weeks and I haven't heard anything from Snapdeal despite putting it in the consumer forum.

Can you please let me know the status of my complaint and how many more days you guys will need to resolve this?

Thanks
Anurag

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Address: Sambalpur, Odisha, 768004

Website: snapdeal

I purchased zxg men watch business watch casual quartz watch silicon analog watch from snapdeal online company. I received it on 21.09.2018 at 6.30 pm. The cover was sealed but the product inside was damaged. It seems that the product has been deliberately damaged as it is a non-replaceable item. After opening the seal i was shocked and wondered. The product is not at all in usable conditions. It is absolutely of n use.

+1 photos

Oct 27, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Hi Prasant,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Osmanabad, Maharashtra, 413604

Maine snap deal se online laptop kharida hai. Mujhe defect laptop diya hai.ab sanpdeal mujhe laptop reples bhi nahi de raha or refund bhi nahi de raha. My order date.10/09/2018 mujhe mila 15/09/2018 ko jise mine yahi din return ofsen cuna tha id:-[protected].snapdeal from company . Call me

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Address: Thane, Maharashtra, 400608

I ordered 1 unit of "adbeni imported beauty styler". The issue with it was i had 1 missing part and the trimmer blade was faulty. You can feel it scratching your skin. They main purpose was to use over sensitive bikini lines. I ordered the product and was delivered on 16th september 2018 i opted for replacement, on 20th i got a message that my request has been closed. Do take the necessary steps.

+1 photos

Oct 25, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Snapdeal.com Customer Care's response Dear Tej,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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My name is Sangmu Lepcha ... I had requested for a refund amount in Snapdeal and it said it's on process since September 11 and still I haven't received my amount... I had ordered the item through cash on delivery now they are asking me to provide the bank details in PDF format which is really complicated ...I tried to contact them but m not receiving any satisfactory replies .. I even asked for the customer care representative number so that I could talk to them but they are not providing me with the number... If any one could give me the number please give me so that I can talk to them directly

Snapdeal.com customer support has been notified about the posted complaint.

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Address: 560102

Website: www.snadeal.com

I had request return for this item (Order Id - [protected], Nike Blue Flip Flops). The item has already been picked from my house 20 days back and I am still getting a message that it will be picked up at some date and there has been no refund. Please help with my refund. I have tried to call the customer care help line and also emailed to the customer care email but got no response from the same. Is this some kind of fraud?

Thanks
Ashwani
[protected]

Oct 26, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Dear Ashwani,

Since the product has been picked up, please wait until it reaches our warehouse and we'll keep you posted.

Regards,
Team Snapdeal

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Address: 400064

Very bad experience with the delivery. I ordered a watch from snapdeal on 30th august 2018. The product was to be delivered within 7 days. But don't know what was issue the delivery date was going on extending. They were also not able to give proper response to my issue. It was a very bad experience from snapdeal. The previous delivery of different products was on time but thsi they took almost 20-25 days to deliver my product.

Oct 27, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Snapdeal.com Customer Care's response Dear Parth,

We deeply regret for the unpleasant experience you had with us. We look forward to provide you with a better experience in future.

Regards,
Team Snapdeal

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Snapdeal cheated me i've ordered jsb foot massager from snapdeal for rs 10701.. I have not received its adapter so i initiated its return... And after its successful pickup its around more than 10 days gone... Snapdeal is not ready to provide me its refund... No customer support no customer care... I've sent almost 50. Mails to them... No support till yet... Please help me...
They are sending same mail. Each and everytime... Not ready to read what i've written in the mail or not.. They are simply saying allow us 48 hours more and more... And thats it... Its almost 240. Hours gone

They have sent me mail that your refund has been issued but no details showing anywhere... I haven't received any sms and not showing same on the app also...

Oct 23, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Snapdeal.com Customer Care's response Hi Kartik,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Sep 24, 2018

Updated by Kartikbansal97 How much more time u need to resolve this issue... I can't wait anymore... I have to take some serious action now

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Address: Faizabad, Uttar Pradesh, 224123

Maine ek oder kiya snapdeal se jiska oder id [protected] aur sub oder id [protected] . Hai . Yeh maine 12 sep ko oder kiya then 17 se ko yeh deliver bhi dikha raha hai . But yeh mere ko nhi mila . Na hi koi phn aaya . So maine snapdeal pe mail bhi kiya but koi aacha response nhi hain . So plz resolve my problem .Maine customer care se baat karni chahi but mujse unse baat nhi ho pa rhi hain .

+2 photos

Oct 29, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Dear Rameshwar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Website: Snapdeal.com

Dear sir, maine fastrack ka wrist watch snapdragon se online shopping kia tha aur watch duplicate nikla to maine return kar dia but delivery boy ne watch ko change kar dia aur dusra watch submit kar dia, kyuki jab maine watch delivery boy ko dia to vo ache se check kar ke rakha but an snapdragon wale product reject kar ke mere paise bhi refund nahi kar rahe.
Order id-[protected]
Date of booking-06/09/2018
Receiving date-10/09/2018
Return date-11/09/2018

+2 photos

Sep 21, 2018

Complaint marked as Resolved

[email protected]

Snapdeal.com customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by Vijaybbu Sorry Snapdragon ke jagah par snapdeal. Com hai

Sep 21, 2018

Updated by Vijaybbu Mujhe mail([protected]@snapdeal.com) se kia gya hai ki apka product match nahi kar raha isliye return kiya ja raha hai jab maine yaha se original product return kia tha to change kaise ho gaya ye delivery boy ki jimmedari hai meri nahi then mujhe refund chahiye duplicate watch nahi
Oder id-[protected]

Sep 22, 2018

Updated by Vijaybbu Please sir apse request hai refund ke liye kuchh kijiye snapdeal.com ko abhi tak snapdeal ne refund ke liye koi reply nahi kiya hai

Verified Support

Sep 22, 2018

Snapdeal.com Customer Care's response Dear Vijay,

We understand that our team has connected with you and informed that the complaint did not pass our internal quality checks. Hence, we are not able to proceed the same from our end.

Regards,
Team Snapdeal

Sep 22, 2018

Updated by Vijaybbu Sir ye bataiye agar mai same product de rha hu aur apka courier boy product ko change kar de to isme kiski galti hai meri ya apki aur jab courier boy ko maine product return kia to vo check kar ke rakha to ye uski galti hai kyuki vo koi aur product apko return kia jo bhi kerna hai aap uske khila kijiye apse request hai ki aap mera refund kara dijiye order id-[protected]

Sep 22, 2018

Updated by Vijaybbu Jab snapdeal ka courier boy hi product change kar de to product match kaise karega, mai suru se yahi kah raha jo bhi galti hai apke courier boy ki aap mere sath aisa kyu kar rahe jab galti apke courier boy ki puri galti hai

Sep 22, 2018

Updated by Vijaybbu Please sir apse request hai aap mera refund kara dijiye mai bahut paresan hu order id-[protected]

Sep 24, 2018

Updated by Vijaybbu Mujhe abhi tak koi message nahi mila refund ka

Sep 24, 2018

Updated by Vijaybbu Snapdeal. Com ne abhi tak koi message nahi kis refund ka so please apse request hai help kijiye order id[protected]

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Dear Customer,

Our team got in touch with you and updated you on the issue.

Regards,
Team Snapdeal

Sep 25, 2018

Updated by Vijaybbu Kitne din me lagenge problem solve karne me 15 days to aise hi ho gaye

Sep 28, 2018

Updated by Vijaybbu Sir mera product hi wapas kara do mujhe refund nahi chahiye order Id-[protected]

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Ordereda fastrack watch model 3039sm002 order no. [protected].
Snapdeal delivered me a totally fake product.
No product details punch at back and chain.
Complain not about money but how can they play games with their customers.
Maximum products received from snapdeal looks like picked from road side vendor. Packing was also not quality packing.
No bar code sticker available at the product.

Snapdeal.com customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by Chitra Ranjan Gogoi Ordereda Fastrack watch model 3039sm002 order no. [protected].
Snapdeal delivered me a totally fake Product.
No product details punch at back and chain.
Complain not about money but how can they play games with their customers.
Maximum Products received from Snapdeal looks like picked from road side vendor. Packing was also not quality packing.
No bar code sticker available at the product.

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Address: 560013

Website: www.snapdeal.com

The item which i purchased for my son was found broken and there is no formal reason, the blue dart person called me pick up the item and then denied stating that "i have cancelled" and i was waiting for them whole day at home, and now my call is not at all connecting to customer care, worst service.

+3 photos

Oct 23, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Snapdeal.com Customer Care's response Dear Chandrakanth,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Osmanabad, Maharashtra, 413604

Maine snap deal se online laptop kharida hai. Mujhe defect laptop diya hai. Ab sanpdeal mujhe laptop reples bhi nahi de raha or refund bhi nahi de raha. My order id:-[protected]. Snapdeal from company hi

+2 photos

Oct 23, 2018

Complaint marked as Resolved

Sep 21, 2018

Updated by Ankushaa Resolved
Order ID: [protected]
Phone/Mobile Number: [protected]

Maine snap deal se online laptop kharida hai. Mujhe defect laptop diya hai.ab sanpdeal mujhe laptop reples bhi nahi de raha or refund bhi nahi de raha. My order id:-[protected].snapdeal from company

Sep 22, 2018

Updated by Ankushaa Plzz help me

Verified Support

Sep 22, 2018

Snapdeal.com Customer Care's response Hi Ankush,

Sorry for the inconvenience caused to you. Our team got in touch with you and updated you on the issue. Please share the requested document & we'll assist you further.

Thanks!
Team Snapdeal

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S

Santosh V Kumbhar

from Mumbai, Maharashtra

Sep 21, 2018

Dear team,

I ordered mens Fastrack wrist watch on Wednesday. But by mistakeally delivery address type incomplete. I want to change delivery address for this product only.

Regards,
Santosh K
[protected]

Reply

Snapdeal.com Customer Care's response, Sep 22, 2018

Verified Support

Hi Santosh,

Request you to share the order ID so that we can help you out.

Thanks!
Team Snapdeal

A

Anup Choudary

from Gurgaon, Haryana

Sep 21, 2018

Mera phone sim show nahi kar raha is phone Ka Main Kya Karoon is Phone ko replace replace Karo Ya thik Karke do aap se nivedan hai yeh phone mere ko 8 /09/18 ko mere pass aaya h bataiye replace kab tak ho jayega

Reply

Snapdeal.com Customer Care's response, Sep 22, 2018

Verified Support

Hi Anup,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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I have purchased casio g-shock from snapdeal, in which there is no warranty card inside the box, so how would they give warranty or how i would claim warranty???
Before purchasing they told snapdeal only sell original products with product's warranty card but there is no warranty card and user guide also missing many things were missing. Please tell how i claim warranty for the watch. There is no original case of casio g-shock.

Oct 27, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Snapdeal.com Customer Care's response Hi Arsh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

T

Tharun Mannam

from Manuguru, Telangana

Sep 21, 2018

He is too worst and his number is [protected] he is talking vulgarly and not delivering things he is very worst fellow and I think he is unnecessary in his job it is so bad on part of Snapdeal it is a worst service in part of Snapdeal how can u tolerate a people like this in Snapdeal so make sure that he is out of his job

Reply

Snapdeal.com Customer Care's response, Sep 22, 2018

Verified Support

Hi Tharun,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 140

replacement

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mobile phone

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m2 gyming fitbit/missing charger

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personal data breach

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fitness tracker heart rate monitor/ water proof band

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snapdeal is fraud

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return request was not processed rather closed behind my back.

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damaged product received

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micromax l1161 laptop

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replacement request closed

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I have still not received my refund amount

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refund of cancelled order which was picked up 20 days back

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delivery of the product

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regarding refund of my online purchase of jsb foot massager

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item not delivered

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about refund

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trust pay policy is fake. products delivered not genuine.

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the item is damaged

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micromax l1161

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casio g-shock ga-110gb

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