Snapdeal.com Complaints & Reviews

Didn't receive my package, i didn't receive any call but order status is showing, it is delivered. Snapdeal service is pathetic, i ordered on 01 sep 2018 till now i didn't get any package and status is showing delivered on 13 sep 2018.

Micromax 40 led purchase from snap deal on 5 april 2016 three year extended warranty.tv complaint on 14 August 2018 till not solve by micromax customer care online i try to complaint tack but customer care not response so I think that way to consumer forum against snap deal and micromax led tv company and seller to solve problem within week

Why is snapdeal hiring a thief as a delivery boy?
Hello everyone we all are nowdays using e-commerce websites for shopping now i would like to share my experience what has happened with me.

On 8th of september 2018 i ordered samsung ehs61asf ear bud headphones from snapdeal order id : [protected]

On 11th september 2018 in the afternoon i got a message from snapdeal

"order update

Your order for samsung ehs61asf ear buds... Will be delivered today by manish parveen ent ([protected])"

So i called this no. Which is mentioned and the guy picked the call and said he will be coming near by 3 -4 pm then i left for the office and delivery boy came at my home and my parents were there at home and my father took the product which you snapdeal sent and then my father told the delivery guy that don't go as my father was opening the product in front of the delivery guy and my father found this was not the actual samsung headphone which i ordered then my father told this to delivery guy then delivery guy started talking to my father rudely and said its none of his business and etc etc so my father was about to take the photo of this delivery guy but suddenly that guy took the headphone from my father's hand and ran away on his scooty even my father went down stairs to find out that guy but he ran away and now when i came back from office and he informed all this scenario to me and we are left with only product bill as i already made the online payment.

So i emailed this to snapdeal and told them give my refund or my headphones and next day i called that no. Which i mentioned above of the snapdeal delivery guy now i wish i could upload audio recording here because i have the call recording when i called him and said why you ran away when my father was taking your pic and i told him am launching an fir against you he said ok and this same thing i told to snapdeal as i email again snapdeal and mentioned that i want to talk to someone from higher authorities then i received a call from snapdeal and suminder from snapdeal excalation team called me and in told the whole scenario to him he said snapdeal can not do anything regarding this and said i can launch a fir so i told him delivery guy is from the snapdeal why you guys can't do anything he said they are from corrier company this and that then i said i want to talk to the supervisor then mr. Khushdil floor supervisor came on the calland stared telling me about the process and said within 48 hours i will get the solution now its been 3rd day and 6th day from the day of order and nobody is ready to call

One this i would like to tell everyone that we can't directly talk to snapdeal customer care i mean they have set their ivr option so smarty that there is no direct option to talk to the person and now they keep sending emails daily give us 1–2 days again and again

My question to the whole world is that why e-commerce websites like snapdeal is treating thier customers like a fool and they are doing scam its a kimd of whole trap because i already made the online payment and thier delivery guy stole headphone too from hands so now i can't even return the product so this is something they are doing latest scam.

Worst service never ever recommend anyone to buy from snapdeal

Kunal gumber

6 views ·

Recently i purchased on line some items from snapdel. After some time of booking my order, a telephone from [protected] came on my mobile confirming all the details i. E. Product ordered, place of delivery etc. By his way of calling and his pronunciation he did not seems to be a professional/educated. He told me that as per company"s policy, my name/number has been selected for a draw and i have won a car worth rs 12.50 lakhs. For taking delivery of the car i have to pay for insurance etc. Alternatively i can go for cash and for receiving cash i had to deposit some amount in the personal account of their md. Upon my saying that instead of cash i will prefer to have the car - the fellow disconnected by saying you do not know how to talk. I could sense the fraud being committed. My point of complaint is how and why my personal information were given to any third party by snapdeal. Please look into the matter and do the needful
Best regards
K s mathur

I ordered for Ray ban sunglasses of worth 696 and i got different sunglasses I return it and share full details with images and after pickup refund is still not done. very shameful and disgusting service by snapdeal.com shame on you. My sub order id - [protected]
ordee number[protected]

I bought samsung level u bluetooth headphone, but i received an old and used product, when i complain om snapdeal.com then they tell me that you already return many products so i am unable to return the product, this is in my policy, they tell me your return request rejected by my internal team and and go to service center.
I went to service center but they say to me your product not matched.
Then what i do???
So please inquiry on snapdeal and return my product...

Order id: [protected],
Placed on : 04 sep, 2018

I ordered a mobile... Their earphones are missing...& flash light is also not working...
Worst experienced with snapdeal ever.
I have also not get coupon prize which i got..
My last 2 order also was defected..
Please close the company i[censored] can't help ur customer... I promise never ever deal with ur company.& my area's person also.. Worst company ever..😞

Item name: casio resin analog
Transaction amount: rs.3, 749.00
Order id: [protected]
Sub order :[protected]

Just got message from you

Dear customer, your refund for sub order - [protected] has been rejected due to incorrect bank details. Please share your correct bank details with us at the earliest on [protected]@snapdeal.com

From past 1 month snap deal os avoiding to give me payment
I have sent many mails on [protected]@snapdeal.com

I have purchased the above said product through www.snapdeal.com. As and when received the battery is not working. Defective battery. Replacement required at the earliest. Invoice no.S7C4BA/18/11111 date 5-9-18. Of Mayukh International, New Delhi. Order no.[protected] sub order no. [protected] HSN 85076000.

Recently i brought a fastrack watch. On snapdeal app and website they are showing original product with original logo with a huge discount but when i receive the product it is a fake fastrack watch with no original logo. Its a 100% fake product which i can brought from local market around 300 here snapdeal shows it a original product and charge it 1000. The moment i bought it i placed a return request but my question is why snapdeal is doing this? Thats why indian customer is afraid of purchasing a product from online.

I am recieving my refund from last 10 days. What shold i do for that. When i am calling snapdeal there is no option for call to custumercare executive. Or should i directly complaint to consumer forum. I will wait for 2 days thenafter i will complaint online and in police station. My name aditya vishwakarma. Email - aditya.[protected]@gmail.com. Take it seriously.

Dear sir/madam,

I am getting sms from snapdeal on a continuous basis. Request you to stop the same immediately. Mobile no is [protected] then already i have sent emails also but snapdeal did not stooped and i have road accident for snapdeal sms purpose while riding sent sms at 3.30pm while opening the mobile that time and also sent continues email throw requested snapdeal snapdeal team did not sopped telling only lie and suggested to active dnd once i active all promotional sms will stopped what is the right to told me to active dnd why we suffer from snapdeal profit purpose i also sent mail to delete snapdeal account till sending email not deleted my account also. Kindly resolve it other wise i will go with legal. And also i have proof of accident same sms and hospital bill its need return amount from snapdeal.

The item against the order no. :[protected] was prepaid and not delivered at all. None have communicated till date. But, thay are claiming that the item had already been "delivered on 30th aug.2018." they are repeatedly requested to resolve the issue, but no action had been taken.
Requesting to resolve the issue either by way of delivering the item or by repaying back the amount paid by me against the item i. E. Inr726.00.

Snapdeal is telling me that serviceable area for reverse pickup is not available in my area Ranchi .you tell me how you service area is not available in the capital of jharkhand. Then why would anyone ever shop to snapdeal.

I had emailed to the tram saying that i want to replace the order because the size is too small for me, they replied me saying ya it's ok we will replace your order and now when i went back to my order in snapdeal app it is like return request closed now what should i do please resolve this issue i need this product to be replaced as soon as possible i want team snapdeal to replace or else refound my money and please resolve this issue (Return request closed) and wht does this mean

I have ordered Sonata gold analog watch men & women[protected]YM02) place on 07 September 2018. Today 13 September 2018 order id is [protected] i've received packet. Packaging is normal no any damages or cut then I have open the packet inner box so I have seen no any watch/products available in the box then I am calling many times Snapdeal support team no any options available for talk to any one so please help me I am sending packet images by email [protected]@snapdeal.com and so please improve your customer support services I am very very dis-pointed from Snapdeal so request for refund

I ordered a product by order number [protected], I got a call by some person he has all the knowledge about my order and also he has my address on which I placed my order he told I win some lottery and won a car and asked me to send RS 3500 and send me some details A/-[protected] name-baidyanath bala ifsc-SBIN0012439 branch-keshiary and he called me by this number [protected] and he told me that he is calling from your Delhi okhla office. I want to ask you how a person gets all my personal data

I have received call for lottery Ganesh Puja by snapdeal and win a car Tata safari or 1280000 and registration charge 7500 but after paying 1% extra tax in saving account means 12800 than paid by me after 48500 for RTGS charge. I was cheated by this detail. I have two account number with ifsc code name two phone number one aadhar card detail and snapdeal sms screen shot. Kindly help me to catch this fraud team.

I want to return my order i already managed it in my order page of snapdeal app but no courier is coming to pick the item. Send your courier. I orders for a book from snapdeal. Iwaited for it and finally it came. But when i saw it deeply i found that that the book is defected. So i decided to return the book. And raise my request to return this book. My request was accepted and snapdeal said me that our courier will came soon. I waited for the courier and was checking in snapdeal that where is courier came to pick up the book. The app was showing that courier is out to pickup the book but there no courier came also don't made any phone call. Snapdealers also not have customer service number by which we can talk to a person of snapdeal not to a computer. At last i want to say that there is no courier come yet to pick up this defective book.

The item not delivered to me. It delivered some other person.
Reference number 49764939.
Your return request is being processed with reference number 49764939. We will send you the confirmation within 24 hours on your phone or email.
Your return request is being processed with reference number 49764939. We will send you the confirmation within 24 hours on your phone or email.