Snapdeal.com Complaints & Reviews

Address: East Sikkim, Sikkim, 737101

Website: Snapdeal

Ordered for 2 huda eye shadow makeup pal latte, paid for the both but when I opened the package only product was there, it's a fraud, took money for both the items, I want my money back if not the other item, such reputed company snapdeal for its online business, it's so disappointing to receive in this manner, had trusted the company and had ordered both the items and paid as well without knowing that they would only send one product and pay for both

+3 photos

Oct 26, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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I bought a cool pad note 3 plus on 18 Aug 2018, due to some prolems, it is admitted to nearest customer care(sherampur, hooghly, West bengal), but after 6/7 days they told it not in warranty. I ask to custromar care number, he told rs 750 deposit, then it will be in warranty

Oct 31, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Dear Manob,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: 752054

Website: www.snapdeal.com

As i have ordered and paid for fastrack upgrades 3039sm04 men's watch from snap deal. But they delivered me some different product. As of now i have contacted so many time to ceo and coo of snapdeal but no one responded even asking through courier partner to return the product then only replacement can be done which is against the law. Need the original one delivered first then the wrong one can be returned as i have been already paid the amount.

First intense of the snapdeal they tried to cheat customer through wrong product (Amount taken for something and giving delivery some other). Second intense for their negligence i m getting suffer and why should wait for one more delivery.

Request to kindly help..

Oct 26, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 15, 2018

Updated by Santoshss1 There is no update yet...And peoples from Snapdeal repeatedly harassing through call for return product not even replacement.

As I clearly stated, no replacement could be possible without receiving the Original one for which I placed order and paid too.

There no phone call require for formality. Expecting action on above.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Dear Santosh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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T

Tejaswini Waradkar

from Pune, Maharashtra

Sep 12, 2018

Receiving too much sms and emails daily which disturb me a lot.Request you to stop sms and email from snapdeal.

Reply

Snapdeal.com Customer Care's response, Sep 25, 2018

Verified Support

Hi Tejaswini!

We are sorry for the unpleasant experience you’ve been through. Please share your registered contact details so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Dharwad, Karnataka, 580007

Website: SNAPDEAL

My name is girish patil, i am residing at dharwad karnataka state i have purchased yoho fitness wrist band through snap deal and fitness band delivered to me yesterday. But i have not received the charger how can i use the fitness wrist band without charger. Please send the fitness band charger immediately

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The moment i ordered from snapdeal site. Next day i received a phone call stating i won a lucky draw of tata safari. He gave me two options.. To take car or to take cash... And on both options there was transaction charges according to him. He also knew what i had ordered.

How do these fraud get this data??

Snapdeal needs to fix this or people will refrain from using their site.

Oct 28, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Dear Harsh,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: Hyderabad, Telangana

Website: www.snapdeal.com

According to their terms&conditions they can collect my information but they cannot terminate or delete or deactivate a account. When i mailed them to delete my account and stop sending messages to me they replied that they cannot delete my account and i must opt for dnd services. They must not store my information if i don't want to. I just want to delete my information from their database.

+1 photos

Oct 28, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 12, 2018

Updated by DigvijayRathod Update your Terms and conditions and provide an option to delete an account. I would feel that my information is safe and secure if you delete my account.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Hi Digvijay!

We are sorry for the unpleasant experience you’ve been through. Please share your registered contact details so that we can get this checked on priority.

Thanks!
Team Snapdeal

Oct 31, 2018

Updated by DigvijayRathod You have asked me to send my details and didn't provide any link. Do you want me to share the details in public. Why did you change the status as resolved when it is not even enquired?

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Address: 603109

I bought a iphone 5 last week cast is 8, 512 but the item is getting too heat not able to use it for a seconds.. If i tried to contact snapdeal team for help they are not responding.. I dnt need the product of yours it's not worth working.. Fraud working snapdeal.. Hate ur service. I need money back pls respond.. If i contact also they are responding...

+1 photos

Nov 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 12, 2018

Updated by Lisya Pls respond

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Hi Lisya

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Lucknow, Uttar Pradesh

Website: Snapdeal.com

I am raise a return request for dont have warrenty card on the box and no user manual on on box.but sanpdeal close my retrun request just mail me the invoice is warranty card.the dont contact me through call.but i am worried about it.so i want to return the product and refund my money but i dont get the return Request options on sanpdeal app.so please help me.i want my money and want to return the product.
Order id--[protected]

+1 photos

Sep 18, 2018

Complaint marked as Resolved

The Contact me after the complaint posted within 24 hour.and the accept the return Request within 12 hour.and after pick up the refund me within 8 days.thank you.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Dear Suvrasankha,

Hope you are doing well.

We are sorry for the unpleasant experience you’ve been through. We wish to inform you that the refund against your order from our end has been completed.

Regards,
Team Snapdeal

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V

Vinod Chillarge

from Pune, Maharashtra

Sep 12, 2018

Mera suburder I'd [protected]
Muje coll aarahahe aapko praij lagahai gadi aap mere A/c no barpar 5999 rs bhardo aapko aapka praij aapke A/c me daldiya jayega please bataiye ye sahi me hai ya fraud college hai please help me

Reply

Vinod Chillarge's reply, Sep 7, 2018

Ambajogai

Snapdeal.com Customer Care's response, Sep 25, 2018

Verified Support

Dear Vinod,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

G

Geddalahalli

from Bengaluru, Karnataka

Sep 13, 2018

We had ordered n Samsung cartridge MLT D111S order id : [protected]. Instead of a new Samsung cartridge, we were been delivered a fake, used, refilled cartridge packed in Samsung product box. This amounts to blatant fraud and cheating the customer. Our complaint to the customer care has evoked no response.

Reply

Snapdeal.com Customer Care's response, Sep 25, 2018

Verified Support

Hi Geddalahalli

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks
Team Snapdeal

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Address: 586101

Sir i have ordered Ray ban sunglass and which received duplicate, and requesting that to return but not response to valid to return with, 7 days period but am opened the product on, 8 Sept. Pls do needful for return the same.

+1 photos

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Dear customer congratulation. You do product order to snapdeal online shopping company and shopping result out in the selected your name and address of mansoon-luckky drw.., you win the 2nd prize tata indigo car you have two options 1st is tata indigo car and 2nd option is payment of rs 5, 50000/- and you choose only one option. The charge of gst, 1% 5500/- a/c.[protected] snapdeal pvt. Ltd account management mr. Rahul kanhaiyalal (Sbi) sbin0001245 (For contact number [protected] lkydrw code, rjd009086

I got this sms from snapdeal. This is true or not.
Should i deposite or not.?

Snapdeal.com customer support has been notified about the posted complaint.

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Wnmajid

from Leh, Jammu and Kashmir

Sep 11, 2018

I want to reschedule pickup of adidas neo white casual.now please pick up your product please and please. Thank you

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Address: Ernakulam, Kerala, 683106

I have got a call and message today, saying i have won the lucky draw of snapdeal 10th anniversary, of tata safari or 12.5 lakh.
What is this, is this a joke or are you really doing this?
Please find below the numbers, from which i have got calls today morning.

This is not acceptable if it's a fake call. And on the name of small deal, it's very shameful for the company.

+[protected]

[protected]

Snapdeal.com customer support has been notified about the posted complaint.

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S

simmy singh

from Khagaria, Bihar

Jun 26, 2019

Hii i got a courier from snapdeal.com with my name with urgent stamp and inside the courier there is an envelope and coupons in which amount of Rs 1 lacs and Rs 10 lacs i get and as per their instructions i have to msg with sms code 923SdL and even they are giving helpline number - [protected]
How anyone get my details from your side for fraud courier sms and calls.

snapdeal 10th anniversary offer lucky draw - Comment #3470761 - Image #0

Reply

Snapdeal.com Customer Care's response, Jun 28, 2019

Verified Support

Hi Simmy,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks
Team Snapdeal

S

Shasikumar S

Jun 19, 2021

Hi,
My self Shasikumar S Somebody called me he told you won 2nd prize 820000 cash or Honda dzire car for Snapdeal10th anniversary lucky draw also they asking to pay GST amount. So request please check and confirm back.
That person number send in screen shot please check.
Thank you
With regards
Shasikumar S

snapdeal 10th anniversary offer lucky draw - Comment #3846416 - Image #0

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Address: 713408

Website: Snapdeal.com

I am raise a return request for dont have warrenty card on the box and no user manual on on box. But sanpdeal close my retrun request just mail me the invoice is warranty card. The dont contact me through call. But i am worried about it. So i want to return the product and refund my money but i dont get the return request options on sanpdeal app. So please help me. I want my money and want to return the product.

+1 photos

Sep 18, 2018

Complaint marked as Resolved

The Contact me after the complaint posted within 24 hour.and the accept the return Request within 12 hour.and after pick up the refund me within 8 days.thank you.

Snapdeal.com customer support has been notified about the posted complaint.

Sep 11, 2018

Updated by Adda With Suvo They cancell the Request again

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.

Apologies for the inconvenience caused. We wish to inform you that the refund against your order from our end has been completed.

Regards,

Team Snapdeal

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R

Rahul Vyas 123

from Delhi, Delhi

Sep 11, 2018

Dear sir

i ordered sneakers Gray Casual Shoes Size 8 and i have received sneakers Gray Casual Shoes Size 9 and bill details sneakers Gray Casual Shoes Size 10 so i canceled my order no[protected]

Reply

Rahul Vyas 123's reply, Sep 5, 2018

NA

Snapdeal.com Customer Care's response, Oct 1, 2018

Verified Support

Hi Rahul,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 306401

Dear Snapdeal
I had ordered addy17 Bluetooth headset black my order number is [protected] suborders no [protected] hsn 94054090 total amount 344 but Iam shocked when I open box it was total wet and inside only one pair and it is absolutely useless like that is break Sir this is very ridiculous what I got Iam sending you actual images
Because what I experience I don’t have words about it

+1 photos

Nov 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Snapdeal.com Customer Care's response Dear Gopal,

Sorry for the inconvenience. We wish to inform you that the refund against your order from our end has been completed.

Regards,
Team Snapdeal

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S

[email protected]

from Kaithal, Haryana

Sep 11, 2018

I bought indulekha 1200 pcs on snapdeal.
It is all indulekha is duplicate. All billing is my on gst i will see your you product on press and media . So you get back money in my acount.

Reply

Snapdeal.com Customer Care's response, Oct 1, 2018

Verified Support

Hi Surender,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Website: m.snapdeal.com/product/huda-beauty-texetured-shadows-palette/650416944702?utm_campaign=AppShare_prod

I have ordered Huda Beauty Textured Shadows palette Rose Gold Edition Eye Shadow Pressed powder Colour 22 gm. Which was delivered to be but 4 shades of eye shadow were already damaged and other are messed up, and after surfing on internet i have came to know that its a fake product instead of original one and i am not at all satisfied with the product. The product quality is also really cheap. Even though after complaining on Snapdeal app official I did receive a mail of registration of a complaint but still I have not received a proper answer from them .Please it's my request to solve this problem of mine at earliest.

+2 videos

Oct 30, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 10, 2018

Updated by Namra Fakki Hey!! I have ordered Huda Beauty Textured Shadows palette Rose Gold Edition Eye Shadow Pressed powder Colour 22 gm From Snapdeal and i have received fully damaged and duplicate product. After complaining at Snapdeal customer care still not received any proper answer.Hope this problem will be solved at earliest.

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: New Delhi, Delhi, 110092

Website: Snapdeal

Hello sir i m hazel kaushal i had ordered matrix opticare spa cream but they delivered damaged used product and wen we placed request for return they pick the product on 8 september delivery num [protected] usne na toh return slip d na hi mere sign liye sir trust me i gave the product to him but i dont know whats wrong with thiz company snapdeal they show on the site estimatd pick up 12 sep now i dont know what to do now please give refund asap thank u

Oct 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

Snapdeal.com Customer Care's response Hi Megha,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Hyderabad, Telangana, 500043

I had placed an order for cerebral fashion beige chiffon saree. I received my order today but it's not the same product as it is evident from the pics i am attaching here with my complaint. And still on site my order status is shown as ready to despatch. I tried to contact help desk but in vain. My order no is [protected]. Kindly look into the matter. I want to replace the product delivered as soon as possible

Oct 31, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: 560066

Website: snapdeal.com

Hi,

I have purchased a product (Deemark leg massager) from snapdeal. The product was having returnable if the product is not good. As the product quality is not good and when we keep our legs inside it is getting scratched i have raised an return for the product. Now i am getting emails from snapdeal that they cannot return the product. I tried reaching snapdeal but no use as their customer care executives were not reachable. Attached are the pics of the order and the return status. The email i got from snapdeal is below. Order id: [protected]. Item: deemark leg massager.

+3 photos

Oct 15, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

Snapdeal.com Customer Care's response Dear Customer

Our team got in touch with you and updated you on the issue.
Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400004

Website: Snapdeal.com

I had taken a stonx power bank on 20th august and i had gifter that power bank to my sister power is not getting i had kept that on charging for whole night the power bank is damaged i had contact snapdeal customer service they on receiving any call they had mail to contact stonx customer service they had also given me the mail id of stonx customer service they mail is also not working i want that power bank replace i am not a fool to buy that power bank

Name - nikhil bomble
[protected]

Oct 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2018

Snapdeal.com Customer Care's response Hi Nikhil,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Bharuch, Gujarat

Website: www.snapdeal.com

I have ordered one pair us polo socks with order id [protected] through snapdeal on 30th june 2018 but still i could not found my Socks.
already i have pay the amount.
several times i have written to snapdeal but they are not responding.

+1 photos

Nov 5, 2018

Complaint marked as Resolved

Sep 10, 2018

Updated by manishyadav80 I have ordered one pair us polo socks with order id [protected] through snapdeal on 30th june 2018 but still i could not found my Socks.
already i have pay the amount.
several times i have written to snapdeal but they are not responding.

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Dear Manish,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110085

Website: www.snapdeal.com

I booked and order on sanpdeal on 07.09.18 with order no [protected] of go crackers kashmiri brown quarters walnuts. After placing the order i am getting regular fraud calls of prizes, and i am being asked to depost a cetain amount to the caller. I suspect that why my details are being shared to the fruadents. I am giving up shopping on snapdeal. Due to risk of my number being given to fraudents.

Nov 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

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Snapdeal.com reviews & complaints page 144

paid for both the same products but I received only one product in the package

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warranty

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wrong product delivered

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yoho fitness wristband charger

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data leak

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no provision to terminate account

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iphone 5

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timex tw00zr112

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received duplicate item

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sms regarding lucky draw

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snapdeal 10th anniversary offer lucky draw

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timex tw00zr112 watch

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they give empty box

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huda beauty textured shadows palette rose gold edition eyeshadow pressed powder colour 22 gm

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matrix opticare

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got wrong product

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product not working properly and snapdeal not ready to take return

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stonx power bank

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product not delivered

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fraudulent calls after ordering on snapdeal

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