Snapdeal.com Complaints & Reviews

Address: Jaipur, Rajasthan, 302018

Website: I placed my frist and last order on Snapdeal for BOAT 200 EARPHPNE and it was supposed to be deliver

I placed my frist and last order on snapdeal for boat 200 earphpne and it was supposed to be delivered by vulcan express courier... The order i'd of the product is [protected]

The airway bill number of vulcan express courier is jvlsd[protected]
Scheduled delivery was 27th aug 18. Today is 5th september. No contact nothing.
Its pathetic service, i don't have all my day to follow with courier and you. You are wasting our time and us as well.

Courier guy didn't called or reached to office but updated in system that, hi pravin we have tried to deliver your boat 200 extra bass earphone today but couldn't succeed... What the hell is this? Im in office till 7:30 in evening and i reach around 9:30 in morning.
You guys don't have value of others time. Why there is no point of contact to know the status

Nov 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing good.

We really apologize for the inconvenience caused. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.

Regards,
Team Snapdeal

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A

Akshata Bg

from Idukki, Kerala

Sep 7, 2018

Replacement request order closed

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Address: 122016

Website: www.snapdeal.com

I have ordered fastrack watch model no fastrack 3121sm01 from snapdeal on 20 jun 2018 and i received my order on 28th june 2018. My suborder id :- [protected] suddenly on 3rd september watch stop working so i visited fastrack service centre but they told me that it’s an duplicate fastrack watch so we cannot receive this watch and we cannot help you to get the problem solved. I was like shocked never expected this from snapdeal. Now a day we buy products from online because we don’t have time to go to market or mall and waste time on selecting product and stand on line for billing. But you are making customers fool by selling duplicate products on the rate of original products you guys don’t have shame

I want my money back or the original products which i was booked
My contact no [protected], [protected]
My mail id :- dgroup. [protected]@gmail.com

Oct 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 06, 2018

Updated by E Jay kumar If snapdeal will not respond on my complaint i will file complain against snapdeal...

Verified Support

Sep 07, 2018

Snapdeal.com Customer Care's response Dear E Jay,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Sep 17, 2018

Updated by E Jay kumar Till today i have not got any call or message from snapdeal team regarding my complain and i am going to file 420 case on snapdeal

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Titan Company Customer Care

from Pune, Maharashtra

Sep 6, 2018

Dear Jay,

Steve here from the Customer Relations team. Always here to help!

Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.

Sincerely,
Steve

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E

E Jay kumar

from Mokokchung, Nagaland

Sep 17, 2018

No serious action taken from snapdeal and even they have not even tried to contact with me to solve the issue soo finally they want me to take some serious action ohhk then wait and watch i will file 420 case against snapdeal

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Website: Snapdeal

I would like to know when will the pickup be for the item i have requested to return.
Please help me regarding this.

below are the order details:
order id is : [protected] (1 Item)
Name of item :

Fossil FS4552 Men's Watch

image.png

It would be helpful if i could talk to customer care executive regarding this.

Thanks
Srajana
[protected]

+1 photos

Oct 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Snapdeal.com Customer Care's response Hi Srajana

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Sep 10, 2018

Updated by Srajana Poojary Hi,

I have already submitted the item when the pick up rescheduled after the complaint was lodged and i have the receipt of return item also. But still after returning i got 3 calls from snapdeal and asked for returning the item.

order was placed on 28th august and still the issue is not resolved.

Please help and initiate the refund process as soon as possible.

Thanks.
Srajana

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Address: Hyderabad, Andhra Pradesh, 500089

Website: SNAPDEAL

Snapdeal has delivered wrong product at first place. I have asked for return and but no one came to pick the product. One person called that he will pick but he did not turn up. His number is[protected]. I am getting message from snapdeal that he came but did not come. Every one is laying.
Very bad experience i will never come to snapdeal again.
Please resolve my issue otherwise i have to go to consumer court.

Your all delivery chain people are cheaters and liars.

Nov 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing good.

We really apologize for the inconvenience caused. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.

Regards,
Team Snapdeal

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Address: Indore, Madhya Pradesh

I have ordered shoes of fangril of no 9 @ 799/- which was quite shinee black
Received one brown colour shoes against this black shoe order which i have return and snap deal make revers me payment,
Now i have again repeat the same fangril 9 no shoes of same shinee black colour but again have received other wrong product of @ 699/- in dull finish. Which is not acceptable its heart me how can a reputed company done it.
I am a media person i am doing work for rajsthan patrika news paper by last 15 year. And don't want to adopt any other way to correct your company.
So be aware and send me correct order product asap
Suni banodha
[protected]

+2 photos

Nov 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Snapdeal.com Customer Care's response Dear Sunil,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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I ordered a syska 4way power plug on 19th august. (Order id.[protected]) from snapdeal. The delivery time mentioned at time of order is before 3rd september. But yesterday i got a message from your company the expected delivery time is before 17th september. I am trying to cancel the order several time but it failed. Now i am not interested to purchase any product from your company. So you may please do the needful to cancel my order and refund the amount i paid earlier.

Sabu. T. R

Oct 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Snapdeal.com Customer Care's response Hi Trsabu

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Sep 10, 2018

Updated by Trsabu I am very sorry to inform that your responses in this matter is very bad.Please refund the payment as earliest.
SABU T R

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Address: 758001

Website: Snapdeal.Com

Sir i am unable to talk to snapdeal customer service about my problem so please look forward to my problem. Actually i have ordered a watch from snapdeal which is of rs1413 i received the product on 3rd september 2018 and while i opened the coriur i found the warenty card price card and the manual books are missing and the watch also is a defective one its not working. When i raised for return and also i gave a mail to snapdeal.com they said we can't pickup ur product etc. So i am not able to talk to the customer care please sir resolve my problem i am giving some screenshot of my product and also the reply which i received.

+3 photos

Oct 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 07, 2018

Updated by Sibananda Padhi Today I received a call from snapdeal and they said your coriur can't be picked up. Due to our policy. Then what is my fault. The product is defective so I raised a return request but they are saying sry sir we can't help you and all am so much worried about this please help me I am giving the screenshot to you on which number I received the call.

Sep 07, 2018

Updated by Sibananda Padhi Thanku so much Sir now a coriur boy came for pick up of this product. I can't understand why they are doing like this first of all they said it can't be picked up bt now after giving complaint at the consumer court they took the coriur from me now waiting for the refund of money. I am giving the AWB number of my pickup which the coriur boy gave me from his phone.

Verified Support

Sep 08, 2018

Snapdeal.com Customer Care's response Hi Sibananda,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110007

My order contained 2 loreal kajal, 2 maybelline kajal, 1 lakme kajal, 2 baby lips lip balms.
But what I received is 2 lakme kajal, 1 loreal kajal, 1 huda beauty kajal, 1 ads kajal and 2 some local crazy lips lip balms.
The packaging itself shows all the products are fake and duplicate.
I'm attaching the photo of what I ordered and what I received.

+2 photos

Oct 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Snapdeal.com Customer Care's response Hi Manisha,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: Mathura, Uttar Pradesh, 281001

Website: Snapdeal

I purchased set of 4 curtains and got only 2 sets.
I complaint about the issue To customer care.
And after quality check, they cancelled my refund too. Seriously i want my refund back cause the curtains quality is also not so good as it seems in the pictures.
Atleast you guys should see what you habe written on the website and what you are delivering..

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Hi I am Sai chander. I received a call from [protected] (Name Bharath, speaking in Telugu) stating I won a scooty worth rs 75000. He said he will post the bank check with 75000 as amount, to my address (which was my delivery address at the time of order). He is asking to pay 3500 rupees to postman at the time of receiving post. Later he told me to deposit that amount in my SBI bank account(I did not transact from SBI while placing order). My order details were leaked by Snapdeal. He is saying the items which i have ordered from Snapdeal. Please take necessary action against Snapdeal so that fraud calls can be minimized.

Snapdeal.com customer support has been notified about the posted complaint.

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Website: www.snapdeal.com

I have been getting promotional emails from snapdeal. Although I clearly remember that I had not subscribed to getting the newsletter or promotional mails. Even after repeated mails their customer care insits that I click the link provided in the mail to unsubscribe. I have tried doing that already it does not work. As soon as you click on the link it shows error 404. How unprofessional can you people be ? How much time does it take for you to simply g o and delete the person from your mailing list ? please remove me from it I am not interested in your offers. My name is : [removed]
Email associated with my Snap deal account: [protected]@gmail.com
Regards
[removed]

+1 photos

Jan 29, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Snapdeal.com Customer Care's response Dear Supriya,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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I have ordered avalik black Bluetooth device on 24/07/2018 and I got a fish doll. I replaced the item on 2nd August. They send me new delivery date for replacement item on 21.08.2018 and they changed the delivery date three times and the 3rd time they changed to 1.08.2018. But they not yet delivered today(5.09.2018) and today they messaged me that I have to link bank account for refund. They cancelled the order without any notification and not refunded. Very poor service from snapdeal.

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Address: Coimbatore, Tamil Nadu, 642129

Website: snapdeal.com

I ordered a Epson multi ink pack of 4 and a Dubaria refillable 73 N compatible ink catridges.I recieved a wonderful Epsan instead of Epson.Both the products where cheap and my money of 800 has been wasted on this two useless ###.I was planning to buy a shoes on snapdeal, but after this fraudulent, am afraid that i would be cheated again.Worst service and There is no option for even replace it.By any chance, I will be happpy to return the product and get my money back.

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Address: Gurgaon, Haryana, 122051

Website: www.snapdeal.com/product/matrix-biolage-hair-serum-100/648724199643

The product is not original. I have been using this product for the last 7 years. The online picture of the product is the same as the original product and displayed a discount of about 40 percent. But upon inspection, the packaging is actually not the same as the original and the serum has been mixed with some aromatic oil. I received the product last week but used it today and i am 100 percent sure its a duplicate one. Please do the needful as i have paid quite an amount for this serum. Additionally, receiving such product in my first deal with snapdeal has shaken my trust. I believe some step will be taken to provide me with the original product and restore my faith. Also, the product has so tampered with that the bottle is greasy outside also.

Oct 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Verified Support

Sep 07, 2018

Snapdeal.com Customer Care's response Dear Customer,

I know it’s taking time, but I just checked, it’s definitely being worked upon.

Regards,
Snapdeal Team

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akhilrawat7568

from Mumbai, Maharashtra

Sep 5, 2018

Dear team,

I've bought nike product from snapdeal and the product is not genuine. Courier guy didnt come and they cancil our cancellation request, Detail mention below.

Order ID : [protected]
Cancellation no : 49346866

imported matrix biolage smoothproof avocado hair serum 300ml pack of 3 - Comment #3201806 - Image #0

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D

Deepraj Tiwari

from Varanasi, Uttar Pradesh

Sep 5, 2018

I baught a sunglass RB-681 Polarized Order no is [protected]
but i found another one
i orderd 1st no image and delivered 2nd no image shown

imported matrix biolage smoothproof avocado hair serum 300ml pack of 3 - Comment #3201833 - Image #0

imported matrix biolage smoothproof avocado hair serum 300ml pack of 3 - Comment #3201833 - Image #1

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Snapdeal.com Customer Care's response, Sep 10, 2018

Verified Support

Hi Customer,

We wish to inform you that the refund against your order has been completed from our end.

Thanks!

Team Snapdeal

I

Ismath

from Hyderabad, Telangana

Sep 5, 2018

Hi mujhe subah se cals aa rahe hai ek cal aaya kaha maine tata safai win kiya dusra aaya kaha maine maruti suzuki win kiya i know its fraud but calls se kaise dur rahe?

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Snapdeal.com Customer Care's response, Sep 7, 2018

Verified Support

Dear Customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Purchased watch from snapdeal it's shows expected to dispatch by today but suddenly it's shows order being cancelled which is not cancelled from my end... Tried to call multiple time but least bother about client services

Unnecessary wasting both time as repeatedly saying from my end i didn't cancelled the order.. It's your system problem.

Using our money for their businesses

Oct 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Hi Nayeem

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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T

Tushar Dasavate

from Srinagar, Jammu and Kashmir

Sep 5, 2018

26 Aug 2018 I order MI A2 64 GB 4 GB

Order ID is [protected]

And my complaint no 49529323

poor service - Comment #3201746 - Image #0

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Snapdeal.com Customer Care's response, Sep 7, 2018

Verified Support

Dear Tushar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

P

Prem Singh Bhati

from Ajmer, Rajasthan

Sep 5, 2018

I order watch from snapdeal they sell fake products so I returned the item but after successfully return they didn’t initiated my refund

poor service - Comment #3201756 - Image #0

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Snapdeal.com Customer Care's response, Sep 7, 2018

Verified Support

Dear Prem,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Dear Sir
I have received a sms that I won a car and rs. 1240000 inr. When I called the helpline number which was on that sms the person told me to send bank details and submit 7500 to claim the winning amount.Please tell me the authenticity of his sms.

Snapdeal.com customer support has been notified about the posted complaint.

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Sir. I also got a msg that i win 2nd prize in monsoon luckydraw of snapdeal:that-dear customer congratulation. You do product order to snapdeal online shopping company and shopping result out in the selected your name and address of mansoon-luckky drw.., you win the 2nd prize tata indigo car you have two options 1st is tata indigo car and 2nd option is payment of rs 5, 50000/- and you choose only one option. The charge of gst, 1% 5500/- a/c.[protected] snapdeal pvt. Ltd account management mr. Rahul kanhaiyalal (Sbi) sbin0001245 (For contact number [protected] lkydrw code, slk009086.

+1 photos

Oct 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Dear Nisha,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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A

adinath bhusari

from Aurangabad, Maharashtra

Sep 7, 2018

i have get msg win first price in Snapdeal lucky draw and get call from [protected] and say to sent money 12000 to there MD accounts and send me md account no plz get action on it i splend my 12000 money help

got a lucky draw message - Comment #3203247 - Image #0

got a lucky draw message - Comment #3203247 - Image #1

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A

adinath bhusari

from Aurangabad, Maharashtra

Sep 7, 2018

i have get msg win first price in Snapdeal lucky draw and get call from [protected] and say to sent money 12000 to there MD accounts and send me md account no plz get action on it i splend my 12000 money help

got a lucky draw message - Comment #3203248 - Image #0

got a lucky draw message - Comment #3203248 - Image #1

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Snapdeal.com Customer Care's response, Sep 8, 2018

Verified Support

Hi adinath bhusari,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: Khordha, Odisha, 752101

Website: www.snapdeal.com

Hi,
I purchase a women watch from snapdeal.
But this one is duplicate. I am trying to return watch and to get my refund my amount. But company people are not responding over mail only asking for the different different document. So i need help from your department. I am awaiting for the positive response. My order id-[protected]

Regards,
Manoja ranjan
[protected]

+1 photos

Oct 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Hi Manoja

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks
Team Snapdeal

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Address: 560078

I got a call from a person claiming to be from snapdeal. He said that i have won some car in a lucky draw. He further asked if i am interested to take the car or the amount. If amount, i need to give the bank details. If car, i need to send the copy of aadhar card. From where did this person got the information about my order from snapdeal. How he got my contact information?

Oct 6, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Dear Megha,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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Address: Bhopal, Madhya Pradesh, 462003

Website: snapdeal.com

Hello. I have ordered "huawei honor holly 2000 mah battery" on 26/08/2018, with order id: [protected] for rs.679.00 paid in advance.

I got call from delivery boy on 31/08/2018 around 5.30 pm, he was saying that he is coming within 5 minute.

I wait a long time, but no one comes to my location, and when i got online to check the status of my order, status shown order is successfully delivered.

I check the helpline no to complain but there is only robot to talk. I complain in help center section in snapdeal but no response was provided to me.
I complain morethatn 3 time in help section but no response is coming.

I am unable to got my money or order back.
Please help me.

Oct 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Snapdeal.com Customer Care's response Dear Sagar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 146

snapdeal

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received duplicate fastrack watch

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order returning

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fashion black aviator sunglasses (3025)

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received product other than ordered

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cancellation and refund the order

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snapdeal is not taking my pickup of my courier after giving return request

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received wrong and duplicate products.

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not satisfied product, and cancelled my refund though

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I am complaining about fraud call

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unsubscribe from promotional email

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delivered wrong item and replacement not done

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delivered a cheap product which is not even working.

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imported matrix biolage smoothproof avocado hair serum 300ml pack of 3

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poor service

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complaint

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got a lucky draw message

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i received a duplicate product from snapdeal. i am trying to return this one and to refund my amount but nobody is responding.

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fake calls on behalf of snapdeal

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i did not got delivery of my order, but status showing, delivered successfully.

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