Snapdeal.com Complaints & Reviews

Hi,

I have purchased a product (Deemark leg massager) from snapdeal. The product was having returnable if the product is not good. As the product quality is not good and when we keep our legs inside it is getting scratched i have raised an return for the product. Now i am getting emails from snapdeal that they cannot return the product. I tried reaching snapdeal but no use as their customer care executives were not reachable. Attached are the pics of the order and the return status. The email i got from snapdeal is below. Order id: [protected]. Item: deemark leg massager.

I had taken a stonx power bank on 20th august and i had gifter that power bank to my sister power is not getting i had kept that on charging for whole night the power bank is damaged i had contact snapdeal customer service they on receiving any call they had mail to contact stonx customer service they had also given me the mail id of stonx customer service they mail is also not working i want that power bank replace i am not a fool to buy that power bank

Name - nikhil bomble
[protected]

I have ordered one pair us polo socks with order id [protected] through snapdeal on 30th june 2018 but still i could not found my Socks.
already i have pay the amount.
several times i have written to snapdeal but they are not responding.

I booked and order on sanpdeal on 07.09.18 with order no [protected] of go crackers kashmiri brown quarters walnuts. After placing the order i am getting regular fraud calls of prizes, and i am being asked to depost a cetain amount to the caller. I suspect that why my details are being shared to the fruadents. I am giving up shopping on snapdeal. Due to risk of my number being given to fraudents.

Sir, i have placed an order to snapdeal on 11 aug 2018 for mahavir 3pc ballon tea/coffee cup - double walled whose pics as att. I received the product on 22 aug 2018 and immediately on the same day ie on 22 aug 2018 i put up a return/refund request as the product received was different. It ordered for a plain simple stainless steel cup but what i received was floral pattern cups. I received a reply from snapdeal through e-mail on 24 aug 2018 that " we understand that you are not happy with your recent purchase with us and that and wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are unable to complete your return request for mahavir 3pc ballon tea/coffee cup - double walled. Order id: [protected]. Reference no: 49242248. 018. Return request closed on 31 aug, 2018. What is this??. I received a different product and complained to snapdeal then why are they not returning or replacing the product, so many times different customer support reps/ relationship managers have spoken to me at different level of their hierarchy but everybody was having the same computer generated reply. It is not acceptable. I received a different product and complained to snapdeal then why are they not accepting their mistake and instead penalizing me for their goo[censored]p, you are requested to please interfere and resolve it with maturity and responsibility which is expected from you. Thanks in anticipation.

Dear sir
I ordered a collapsible multi pupose four layer storage organizer rack on 28/08/2018. Order no.[protected], sub order no. [protected], hsn 34021110. I received the same today vide invoice no. Sbdd18/18/461 dated 29/08/2018. Two of the shelves were found broken within the packet when the box was opened.
You are requested to either replace the damaged product immediately or refund the price.
Yours sincerely
Harshita prakash

Dear team,
I have received used faulty watch then login &return initiate there was no logistic touch to me after that I shipped to seller but they denied to recived parcel without any intimation. Now I unable talk neither sneapdeal nor seller kindly suggest.
Courier details
Dtdc
P47572450

Order no - [protected]
I have placed an order for green colourd fleece blanket. I have received blue coloured blanket. I have placed return request as they have sent me different coloured and worst quality defect product.

After placing return request and the product have been picked up to initiate refund, but now they have informed me that product returned was different from what they have sent.

These fraudsters have sent me different product and now blame me for their mistake.

Now what should i do with this useless blanket?

I have already mailed about this many times, but i am shocked that these cust people dont understand anything and they just repeat same thing.

And ur bloody customer care call never answers them except for the useless recorded voice.

Never trust these fraudsters, they just bluff people and zero help for their customers.

Never ever trust snapdeal

I had ordered for two mac lipsticks... Seeing huge discount over snapdeal... I thought snapdeal has a reputation over online market. I ordered two mac lipsticks. But i was in utter shocked to see that both the lipsticks were duplicate... On the other hand i dont get any of your customer care representative to talk over phone on the helpline no. Provided. Should i take this matter to media or sue you guys for cheating and fraud?

We have received the item but wrong product has been received so please replace and send me the ordered product.
Find the attachment for proof of wrong product.
Please refer the ordered product and make the delivery arrangements as soon as possible.

order id [protected] DT 05/09/2018

Snapdeal - fake production
Hi customer care,

It is very sad to see that snapdeal customer care have no intention to hear concerns raised by customers and ignoring the issue by just passing the ball.

I purchased nike shoes from snapdeal trusting your name, however got a fake product delivered. Quality of this product is very bad.

- how can snapdeal allow selling fake products on your portal?
- please take accountability of the products being sold on your portal and make sure to maintain the quality and genuinity of products being sold.
- can you not question your product vendor on this issue? And why even after so many complaints said vendor is not blacklisted?

Despite being so much when i requested to return
Your delivery partner harrased me a lotthey put remarks on their site without visit at my home. When i repeatedly requested them they
Updated the wrong mark once again that the customer has agreed to keep the shoes (Product). But i'm getting worried for the past 20 days.
Please forward my request and refund my payment as soon as possible.

Order id [protected]: dated 22 aug, 2018

Harpreet singh
[protected]
9/[protected]

With reference to order no.[protected] from snapdeal. I have bought a couple of fastrack watches from your website. Then when i am going to the authorized service centre, they are showing us proof that the product is duplicate and would not qualify for warranty. This is a clear case of fraud and simply cheating with the customers. Do look into this.
Purchased on 7th august, 2018

I had ordered 2 - miss rose professional make up crayon matte lipstick on 3rd july 2018 and i was given delivery time of 3rd - 7th september 2018! Since than i am trying to track my order but i could not see my order status beyond 4th july 2018!

Did so many attempts and tries to get in contact with customer service representatives but snapdeal system only have ivr and no human contact who can actually listen to the issue and respond!

Now on 7th sep 2018 i am getting messages and mail saying my order has been delivered on time but they did not deliver my order. No one at my place also did not receive any order.

All contact no. Available on websites are wrong.

The order of hp-15bs179 tx laptop was placed on 17th july 2018 by paying an amount of rs 46104. As per the order description and catalog snapdeal was supposed to deliver the laptop with windows 10 operating system. On delivery of the item i found that the operating system of the laptop was dos. Hence i immediately placed a return request but there was no response. Later when i pursued the matter by several emails courier agent collected the product on 7th august 2018. As per their website 7 easy replacement and refund but so far they have only collected the returned product no refund has been made even after a lapse of 50 days. The merchant is very casual and customer service is very bad i have threatened him i will approach consumer court in the event of non refund of the amount before 10th september 2018. Even to this mail they have not responded. The service is very bad and they play with public funds.

Order no. - [protected]

On 22nd august i have ordered a watch"ego by maxima e-01022lagc black leather round analog men's watch". The delivery date which was given at the time of purchase was 27th august. But i didn't gate the product on 27th august. I tried to contact with the customer care of snapdeal it was not responding for several days. After 11 days without any intimation about the product today when i contacted them they said today as 8th sept. I will get the product delivered. But when i contacted the transporter "excom" they are telling that the product has been returned for some issue which even they don't know. When i again contacted the snapdeal customer care they told me that the product was damaged and somehow got returned. When talking about the refund they told to wait for another 7-8 days for that to process. And they don't have any answers to the question that if there has been a damage in the product or anything else relating to the product delivery why it was not intimated to me after several tries. Why wrong information being circulated to the customer?

Biggest fraud company award to snapdeal. Its my mistake that i ordered woth snapdeal. My last 2 orders are not delivered and showing delivered. Its now 1 month for one order and 2 days for another. It took 3 months to deliver the product and even now its not delivered but showing its delivered. My last order also you people took the return order and after that you ppl saying we dont have you order

Hi i ordered pier polo set of 5 combo socks which was having mrp 888 and after 70% off price was 144 which i paid through credit card on 27 june 2018 and order was suppose to deliver till 30 aug to 03 sep 2018 but till date i didn’t got my order and neither customer care approach me after i put complaint regarding this on 3 sep 2018 reference no. Of which is 49522481.

Suborder id is : [protected]

I got a call from a personal number [protected] tha i won a car from snapdeal as i purchased a perfume from your company online. My complain is that how this person knew that i purchased a product through your site and how he got my number which is regd with you.
I complained regarding it giving the number of that caller. Kindly inform me what action you have taken against this person as the matter is directly related to your site. If you do not take action or do not inform me then i have to raise this issue in consumer complain forum and other such sites.
Hope i will get an information about it soon.
Regards

It's my worst and dreadful and most unprofessional experience with any e commerce company.

I had ordered full length socks of pack of 6 pairs and three in number. They delivered ankle length socks for full length socks and invoice raised for 3 packs. But when complained it was picked up but refund was done only for one pack.

Order id [protected]

Hi
I ordered samsung galaxy bluetooth wireless headphones, but snapdeal send me hbs 730 brand bluetooth wireless headphone and that is very poor quality products and when i return that product
Snapdeal message me your return request is closed" how could they do it without my permission and snapdeal said i'm sorry i cannot complete your request there is no any customer service which is solved customer problem they don't care of customers snapdeal sale cheap quality products and i feel this is my bad experience with snapdeal
After that i have sent many emails to snapdeal team but they replied same i cannot complete your request snapdeal sale fake product and then not take return