Snapdeal.com Complaints & Reviews

Address: Bankura, West Bengal, 722136

Website: Snapdeal.com

This is to inform you that i have ordered a book on snapdeal. My order id is [protected]. The item came to our town on 28august but the courier boy have not delivered my item for next two days. Yesterday the courier boy phoned me and that time i was busy. So i couldn't attend the call. The courier boy had gone and when i called him back he said that tomorrow he will deliver the item. But when i called him that day i was told that the item was ready to be returned. I contacted your customer service but there is no executive only preloded voice can be heard. I even contacted over email and twitter. But there was no improvement. Take some initiatives at the soonest possible day so that i can get my item.

Oct 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201206

I have ordered indulekha bhringa oil from snapdeal... Pack of 2... But after using it i lost majority of my hairs... I m in shock... Because this is not first time i m using this oil... It really worked in hair growth... But when i used snapdeal indulekha oil... The situation was reverse... Again i ordered the same oil from different shop and when compared the product with snap deal product i found the infringement of original brand... The product purchased from snapdeal is duplicate. I asked them for justification... They are just ignoring my mails... They are fraud.

Oct 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Snigdha,

We understand that our team has connected with you and informed you that complaint is against our trust pay policy (out of TAT). So, we are not able to proceed the same from our end.
Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kurnool, Andhra Pradesh, 518401

Website: www.snapdeal.com

Sir mera naam imran hai mujhe yadi 2 dinse call kar rahehain aur o bata rahe hain k mujhe tata safari car first winner prize me lagi hai is k liye o log abtak mere pass se 20400 rupaye leliye hain aur kaherahehain k aur 21900 bhardijiye apku amount transfer kardiya jayega kya a such hai sir o mujhe 2 dinse lagatar call kar rahe hain isko ap hi help karo sir mujhe us ka cell number [protected] mistar amit raj naam bata rahahai

+1 photos

Oct 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 02, 2018

Updated by Kalim Shaik Sir aur ek bata ra k 1280000 amount mere acount ko dalega my usko 28800 amount dalo bolra us ka id card b mujhe bheja gaya hai ap confirm kijiye na a bata raha hai ki a snapdeal customer care ka hi oficer hai plzz confirm it sir my personal number is[protected]o

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Hi Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 412207

Hi,

Snapdeal recently have not good customer support, they dont have direct customer care number so that i can resolve my issue, recently my brother
Ordered my kid bike from my account, they mentioned they have returned
Money in same debit card, but today when he went to bank, then bank completely denied to get any refund. I tried customer care but
There is no option to talk there representative, they have automated system
And help.

I cross-checked with the bank, i didn't receive yet return of suborder id: [protected] of rs 4095/- product name:
Toysezone atv l'll hauler ride on car

It was initiated on 23rd august
Could you please call me at +91-[protected]

Or send me status asap.

Oct 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122016

Website: Snapdeal.Com

I am very disappointed with the service of snapdeal.
I was ordered a product nike air max 2017 shoe to gift my father but unfortunately the delivered product is totally different from the catalog pic and duplicate its really embarrassing.
I am attaching the delivered product pic and catalog pic showing by snapdeal.
Order i'd [protected]
Invoice no sd0507/18/2169
I have raised for replacement or refund on 28th aug but not yet action received from snapdeal and status still showing its in process and we will confirm after 24 hr.

+2 photos

Oct 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Website: www.snapdeal.com

Hi,
I ordered a g-shock casio watch. A fake watch was delivered to me, so i placed a replacemnet request. This time again i recieved the fake product with different design even. I don't know why do they do this. I tried reaching the customer care but can never connect to them. Only automated voice support. I even mailed them but no response. I place a return request, but it hasn't been processed in last 7days. Please provide a number where i can talk to customer executive or provide any resolution. Because of all this snapdeal is loosing all this customer base in past days.

Oct 18, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411001

Website: www.snapdeal.com

Mr. Vikram a member of griveance team from snapdeal told me that i have ordered 70 items of several products and returned the same. Unfortunately it's my first order with snapdeal and will be the last one.

I highly recommend to everyone not to use snapdeal at all.
As they don't support at all for post sale services and make false arguments.

He also told me that i have already infromed by snapdeal that my order will not be returned.

I have ordered nike shoes and they sent me duplicate product.

I just want my money back and don't want these shoes.

Worst experience in the life.

Harsh

Oct 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Harsh,

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

Regards,
Team Snapdeal

Sep 05, 2018

Updated by Harshpurohit1505 On your mentioned statement that you reviewed my account and found some transactions that do not pass our internal checks then please let me know what transactions i did with Snapdeal along with all details like ship to address, bill to address, sold by ( Vendor ), Product Name and all further details.

I will not leave this at all until my money will be refunded.

Team Send my Transaction History with Spandeal till now.

Frustrated with your response.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: Snapdeal.com

I got fake and second hand delhi made item. As i ordered 2 action cameras worth rupees 1500 4500 respectively... But they semt a 200 rs made camera delhi made camera... Fully fake item received from snapdeal... I registered return request on 27th of august 2018 but they haven't replied yet... I also emailed them.. They won't replied and i too called them since last 6 days... But here also they won't replied..

+3 photos

Oct 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Hi Suyash,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered the my house multi shaggy carpet printed with the order number [protected]. I also attached the courier receipt for the return from blue dart and mailed it to you at [protected]@snapdeal.com complaint reference id: 48434674
It's been 2 months after return and still no solution and refund from your company even you don't reply to emails.

Worst customer service ever!!

Oct 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Utkarsh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

View replies

U

utkarsh41

from Pilani, Rajasthan

Sep 25, 2018

Not received any communication from you till now.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Udaipur, Rajasthan, 313001

I purchase 3 pairs of shoes then got shoes from snapdeal the shoes was copy product very bad quality I send the return requests bt no one collect the shoes form snapdeal...I want my money back..my number [protected] advocate Chandraveer Singh jhala

Oct 30, 2018

Complaint marked as Resolved

Verified Support

Sep 29, 2018

Snapdeal.com Customer Care's response Dear Adityaraj,

Your refund has been processed from our end and it will reflect into your account soon.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhilwara, Rajasthan, 311001

I placed a order with snapdeal, snapdeal confirms my order and after 3 days it was cancelled by snapdeal simply by saying that "seller is unable to fulfill".
Disappointed by service as my order was cancelled and not fulfilled after successful placement of order.
It is just non fulfillment of contract at agreed terms and totally disagree with the terms given in indian contract act 1872 under breach of contract.

+1 photos

Oct 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 01, 2018

Updated by Subodh Birla I placed a order with snapdeal, snapdeal confirms my order and after 3 days it was cancelled by snapdeal simply by saying that "seller is unable to fulfill".
Disappointed by service as my order was cancelled and not fulfilled after successful placement of order.
It is just non fulfillment of contract at agreed terms and totally disagree with the terms given in indian contract act 1872 under breach of contract.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Customer,

We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Status shows delivered but I did not receive it yet. My order Id no - [protected]
Shipping address -
Name - Dinesh Kumar Singh
Address - At /Po - Kalta
Qtrs. No. - H/14
Dist. - Sundargarh
State - Odisha
Pin - 770052
Mobile no. - [protected]

+1 photos

Oct 10, 2018

Complaint marked as Resolved

Verified Support

Sep 04, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Faridabad, Haryana, 121001

Website: Snapdeal

I ordered a lipstick from snapdeal on[protected]. The delivery date was beteen 19 august to 23 august.. But on 23rd august i got message and email that your order is delivered to your address... Infact npthing is delivered till yet after complaining so many times. If it ws delivered to me then ask snapdeal to show who received my order show me the signature.

Sangeeta

+3 photos

Oct 7, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Sangeeta,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

Sep 23, 2018

Updated by Sangeeta25 Hello

Nothing happened till yet either refund my amount or send my order.

Sangeeta

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700129

Website: snapdeal

I have registered a return request on 21st august & today is 31st august but there is no response i get from you. Why do u people cheated on your costomer? I[censored] dont want to return so tell it clearly why do u ignoring? My order id is [protected]. Order contains two product both are damaged & wrong product you send & now you are not responding to my mail & my request. Because you dont have any excuse thats why you are avoiding. There is no return or cancel on my previous order so you have no excuse to save that is why you ignoring my mails. Ok enough now you have done this few month back i have accepted it but not this time. It is my last warning to yoy.

Oct 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Sep 03, 2018

Updated by Sheshadri sarkar i have heard this false commitment from you . no one should contact or called me. don't give fake or false promises

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Hi Customer,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

Verified Support

Sep 04, 2018

Snapdeal.com Customer Care's response Dear Sheshadri,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.snapdeal.com

As order a saree on snapdeal o price 1248/- and was going to be delivered on 28th AUG, 2018 but the product arrived on 25th aug and when the packet was opened just cant explain the saree wont cost even 100/- Andafter recieving the product i m sending mails about the product they are saying that the product is on the way, so as suddenly said dat the product is delivered on 25th aug and wat and where is the problem is created, n send the pic of the product, snapdeal is now not responding me, and also on 28th aug again the product is delivered to me, but has refused to accept it.If online shopping websites are delivering this kind of products and not even responding when needed then i dnt think the percentage of customers will going to increase.uploading the pic of saree and the package envelope .serious dnt knw abt the package's details, how its happen?

+2 photos

Oct 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Hi Ajdevi

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Sep 03, 2018

Updated by Ajdevi Kindo So now Snapdeal team what is the solution?what action u r going to take so that I won't be suffered?need a solution as soon as possible.

Verified Support

Sep 04, 2018

Snapdeal.com Customer Care's response Dear Customer,

Apologies for the experience you have been through. This should not have happened. We'll get this checked right away and ensure this is sorted out on priority.

Regards,
Snapdeal Team

Sep 04, 2018

Updated by Ajdevi Kindo So can I know how many days you r going to take to sort out?

Sep 06, 2018

Updated by Ajdevi Kindo May I know y the complaint is marked as resolved when it has not been so?Snapdeal r u thinking it's a kind of joke, is customer money growing in trees or any kind of game is going on here its almost 12-15 days u hv not given any single solution about what happened, n when it will complete one month you will say its almost one month we can't have any record of it etc etc.or u r waiting for completion of one month ?
Disgusting Snapdeal really you only sent have worst product Ur services are more irritating.

Verified Support

Sep 06, 2018

Snapdeal.com Customer Care's response Hi Ajdevi,

We understand that it has taken longer than expected. We're working on the issue and we'll have this sorted on priority.

Thanks!
Team Snapdeal

Sep 07, 2018

Updated by Ajdevi Kindo What kind of actions you r taking, may I know ?Do u have understood actually what has happened?I don't think you hv understood what is the matter..provide customer service no.need to talk ..BCS the which I m getting in my email from. Snapdeal helpline services won't show that u really hv understood what has happened, so btr u provide me the executive no.hope this won't TK time to provide no.

Sep 09, 2018

Updated by Ajdevi Kindo Snapdeal is d way Ur executive used to serve customers and solve their problems, , i[censored] can't y is Snapdeal still open it should be banned

Sep 11, 2018

Updated by Ajdevi Kindo Snapdeal I didn't get any update from Ur side.wat action u r taking that it is taking so much of tym dat u can't gv details wat has happened?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Rewari, Haryana, 123401

Delivery person call me to take delivery when i go for taking delivery he was not they when i call he said i have no time. Then i rescheduled delivery after that delivery person again call me and clearly said i have no time to deliver your product come to our office and take it from there. This is the badest delivery in Rewari
Order id :[protected]

Oct 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2018

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Jun 02, 2024

Updated by Desi Haryanvi Till not resolved.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana, 500037

My order is [protected]. I haven't received my product till now but in the order update it is showing that the product has been delivered. I did not get any call from you from snapdeal agent for the order and customer care for regards to my complaint. I was totally disappointed with the service provided.
Attached all the screen shots of messages delivered by snapdeal and invoice order status. Please check and do the needful.

+2 photos

Oct 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Hi Rakesh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jabalpur, Madhya Pradesh, 482001

I was received a message in morning on 31 Aug 2018 from Snapdeal (MD-SNAPDL) and wrote in sms that I was lucky because i have won a tata safari in behalf of my recently order which was placed on Snapdeal and The charge of your registration service payment Rs 6500 in favour of my winning amount approx 12, 80, 000 which is the cost of the tata safari. he is also mention a helpline number [protected] but this is not snapdeal helpline number but logo of snapdeal also affixed on his number. Request investigate the matter on public interest at your end please.

Oct 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am getting SMS & Email from Snapdeal on a continuous basis. Request you to stop the same immediately.Mobile No is [[protected]] and mail id is jagdish [protected]@gmail.com . I will wait next 3 to 4 working days after I will send on legal notice.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 601204

Website: www.snapdeal.com

I cancelled my product on 24th aug and initiated for refund now it is 7 days still didn't got my refund they cheated me
Please resolve my issue
order id:[protected]
Product:Njoy pro extender kit for men
They didn't refunded me still i lost my money, I prepaid using my debit card so they didn't refunded me still i dont know amount was 3330 im so sad please anybody help me to resolve my issue please help

+1 photos

Oct 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

R

Rajesh@4991

from Attingal, Kerala

Aug 31, 2018

I ordered casio watch on snapdeal. amount paid online 2weeks back but item not delivered to me and still no response from snapdeal

not got my refund for the cancelled product - Comment #3197642 - Image #0

Reply

Snapdeal.com Customer Care's response, Sep 1, 2018

Verified Support

Dear Rajesh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 148

disha 10000+ mcq with explanation

Post your Comment

indulekha bringha oil duplicacy

Post your Comment

lucky draw

Post your Comment

didn't get refund

Post your Comment

snapdeal delivered duplicate and different shoe

Post your Comment

fake item delivered

Post your Comment

not returning the product

Post your Comment

I got fake used product in the box

Post your Comment

money not refunded for returned order still after two months.

Post your Comment

no one come for return

Post your Comment

order not fulfilled by seller

Post your Comment

status shows delivered but I did not receive it yet.

Post your Comment

product not delivered

Post your Comment

they don't respond to my registered return request

Post your Comment

order was exchanged

Post your Comment

delivery person not come to deliver my product

Post your Comment

I'm complaining about my order id: 22349213672

Post your Comment

prize message

Post your Comment

I am getting promotional sms & email from snapdeal

Post your Comment

not got my refund for the cancelled product

Post your Comment

Related businesses