Snapdeal.com Complaints & Reviews

I am very disappointed with the service of snapdeal.
I was ordered a product nike air max 2017 shoe to gift my father but unfortunately the delivered product is totally different from the catalog pic and duplicate its really embarrassing.
I am attaching the delivered product pic and catalog pic showing by snapdeal.
Order i'd [protected]
Invoice no sd0507/18/2169
I have raised for replacement or refund on 28th aug but not yet action received from snapdeal and status still showing its in process and we will confirm after 24 hr.

Hi,
I ordered a g-shock casio watch. A fake watch was delivered to me, so i placed a replacemnet request. This time again i recieved the fake product with different design even. I don't know why do they do this. I tried reaching the customer care but can never connect to them. Only automated voice support. I even mailed them but no response. I place a return request, but it hasn't been processed in last 7days. Please provide a number where i can talk to customer executive or provide any resolution. Because of all this snapdeal is loosing all this customer base in past days.

Mr. Vikram a member of griveance team from snapdeal told me that i have ordered 70 items of several products and returned the same. Unfortunately it's my first order with snapdeal and will be the last one.

I highly recommend to everyone not to use snapdeal at all.
As they don't support at all for post sale services and make false arguments.

He also told me that i have already infromed by snapdeal that my order will not be returned.

I have ordered nike shoes and they sent me duplicate product.

I just want my money back and don't want these shoes.

Worst experience in the life.

Harsh

I got fake and second hand delhi made item. As i ordered 2 action cameras worth rupees 1500 4500 respectively... But they semt a 200 rs made camera delhi made camera... Fully fake item received from snapdeal... I registered return request on 27th of august 2018 but they haven't replied yet... I also emailed them.. They won't replied and i too called them since last 6 days... But here also they won't replied..

I ordered the my house multi shaggy carpet printed with the order number [protected]. I also attached the courier receipt for the return from blue dart and mailed it to you at [protected]@snapdeal.com complaint reference id: 48434674
It's been 2 months after return and still no solution and refund from your company even you don't reply to emails.

Worst customer service ever!!

I purchase 3 pairs of shoes then got shoes from snapdeal the shoes was copy product very bad quality I send the return requests bt no one collect the shoes form snapdeal...I want my money back..my number [protected] advocate Chandraveer Singh jhala

I placed a order with snapdeal, snapdeal confirms my order and after 3 days it was cancelled by snapdeal simply by saying that "seller is unable to fulfill".
Disappointed by service as my order was cancelled and not fulfilled after successful placement of order.
It is just non fulfillment of contract at agreed terms and totally disagree with the terms given in indian contract act 1872 under breach of contract.

Status shows delivered but I did not receive it yet. My order Id no - [protected]
Shipping address -
Name - Dinesh Kumar Singh
Address - At /Po - Kalta
Qtrs. No. - H/14
Dist. - Sundargarh
State - Odisha
Pin - 770052
Mobile no. - [protected]

I ordered a lipstick from snapdeal on[protected]. The delivery date was beteen 19 august to 23 august.. But on 23rd august i got message and email that your order is delivered to your address... Infact npthing is delivered till yet after complaining so many times. If it ws delivered to me then ask snapdeal to show who received my order show me the signature.

Sangeeta

I have registered a return request on 21st august & today is 31st august but there is no response i get from you. Why do u people cheated on your costomer? I[censored] dont want to return so tell it clearly why do u ignoring? My order id is [protected]. Order contains two product both are damaged & wrong product you send & now you are not responding to my mail & my request. Because you dont have any excuse thats why you are avoiding. There is no return or cancel on my previous order so you have no excuse to save that is why you ignoring my mails. Ok enough now you have done this few month back i have accepted it but not this time. It is my last warning to yoy.

As order a saree on snapdeal o price 1248/- and was going to be delivered on 28th AUG, 2018 but the product arrived on 25th aug and when the packet was opened just cant explain the saree wont cost even 100/- Andafter recieving the product i m sending mails about the product they are saying that the product is on the way, so as suddenly said dat the product is delivered on 25th aug and wat and where is the problem is created, n send the pic of the product, snapdeal is now not responding me, and also on 28th aug again the product is delivered to me, but has refused to accept it.If online shopping websites are delivering this kind of products and not even responding when needed then i dnt think the percentage of customers will going to increase.uploading the pic of saree and the package envelope .serious dnt knw abt the package's details, how its happen?

Delivery person call me to take delivery when i go for taking delivery he was not they when i call he said i have no time. Then i rescheduled delivery after that delivery person again call me and clearly said i have no time to deliver your product come to our office and take it from there. This is the badest delivery in Rewari
Order id :[protected]

My order is [protected]. I haven't received my product till now but in the order update it is showing that the product has been delivered. I did not get any call from you from snapdeal agent for the order and customer care for regards to my complaint. I was totally disappointed with the service provided.
Attached all the screen shots of messages delivered by snapdeal and invoice order status. Please check and do the needful.

I was received a message in morning on 31 Aug 2018 from Snapdeal (MD-SNAPDL) and wrote in sms that I was lucky because i have won a tata safari in behalf of my recently order which was placed on Snapdeal and The charge of your registration service payment Rs 6500 in favour of my winning amount approx 12, 80, 000 which is the cost of the tata safari. he is also mention a helpline number [protected] but this is not snapdeal helpline number but logo of snapdeal also affixed on his number. Request investigate the matter on public interest at your end please.

I am getting SMS & Email from Snapdeal on a continuous basis. Request you to stop the same immediately.Mobile No is [[protected]] and mail id is jagdish [protected]@gmail.com . I will wait next 3 to 4 working days after I will send on legal notice.

I cancelled my product on 24th aug and initiated for refund now it is 7 days still didn't got my refund they cheated me
Please resolve my issue
order id:[protected]
Product:Njoy pro extender kit for men
They didn't refunded me still i lost my money, I prepaid using my debit card so they didn't refunded me still i dont know amount was 3330 im so sad please anybody help me to resolve my issue please help

I ordered shoe on Snapdeal they delivered a wrong wrost product, the shoe size, quality and all are very bad, after then I returned the product and wait for new order or refund my money .but after 20 days they not deliver and nor refund my money.they cheated and Snapdeal customer care policy is very worst service in comparison of all e-commerce website, they not answer you they not text you, n all .no return policy, no deliver policy, i think it's a very fraud website or cheated the customer.

I have purchased the Livpure-Water Purifier from Snapdeal and ask from replacement which is in that Periode but they internally change and ask me to contact service support from vendor. we have already call them as water was leaking and person was there to repair but there is again same issue from other side of water purifier. if new product has issue in just one week and snapdeal is not taking resposibility to replace, then i must say this is one of the worst online shop compare to other. Snapdeal has all this to fool the customer and sell second hand product. Still i will keep followup until issue dont get resolve as i have not buy this product free.

I haven't received the refund of my courier charges. Which they had told me.
It's been 15 days now and there is no response from them. And there is no way you could speak to them.
I am providing the order I'd - [protected].
I have uploaded a scanned copy of the courier receipt, and still they haven't refunded my money.
Here again I will upload the scanned copy of the courier receipt.

An aroma diffuser was purchased online from Snapdeal on 14/8/18 Order id- [protected]. I received it on 22/8/18 and upon opening found that it was in burnt state unfit for use. A complaint was made in snapdeal and request was made to collect it back and process for refund. I received SMS on 25/8/18 with the name and mobile number of the person coming for pickup. When I made call the person informed that he did not receive any information, and from then I have made four pickup request, each time I am getting same message, but no one has come for pickup and the snapdeal is not at all doing anything for this issue, other than simply cheating the customer. I want action to be taken on snapdeal for such fraudulent issues.
On 28/8/18, the person came for pickup but mentioned that he has not received any information from snapdeal, hence refused to collect the same. I again made pickup request, and I received a reply on 29/8/18 that the pickup person has mentioned a note that the address is incomplete hence pickup could not be processed.
The same person has come to our house and informed that he did not any information, the next day snapdeal is telling that the pickup person could not locate the address as it is incomplete. They purposefully sell damaged item and cheat the customers.
If address is incomplete how I received the product and how the pickup person came and informed that he has not received pickup related information. Whether I receive my money back or not, I want the snapdeal to be punished for harassing the customers like this.
Finally, on 30/8/18, I received phone call from some courier that they will come for pickup on that day. But they did not turn up and when I tried to call the number, it was found to be a self answering machine. I received a message from snapdeal that the courier person has informed that I did not wish to send the product back, hence they are canceling the pickup request. The sanpdeal is continuously staying stiffnecked.