Snapdeal.com Complaints & Reviews

This is with regard to my order no - [protected]. It 2as delivered on 20th aug and i found that the product was damaged. I immediately raised a refund request but it has not been picked up yet. The status in the app shows that pick up failed with no reason given. I got a message some time back highiting that the address for pick up is incomplete, where as the address even has the land mark and directions. There is no response to the mail sent to [protected]@snapdeal.com (Ref no[protected] and the customer care number only provides automated answers (No human interaction). The automated response says that the product has been picked up and it is on its way to the warehouse, whereas the product is still at my house.in the current cut throat competition snapdeal is doing such a shady job and i am sure it will be soon at the verge of closure /shutdown. Never will i shop from snapdeal.com not sure if they have a team which looks at posts like this.

On 22 aug, 2018 i placed an order with order id:[protected].
Amount of rs. 736 was debited from my bank account under transaction number cn[protected] but the order was not completed. I got a message saying,
"your last transaction was not successful. Kindly repay to place your order."

I have already lodged 3 complaints with the snapdeal customer care email but have received not received my refund. The last complaint reference number is 49319468.
I do not want to place the order anymore. Kindly refund the amount as soon as possible.

I have baught a one plus 3 mobile phone from snapdeal but i got a defective product which is getting off repeatedly in some minutes. I have raise a refund request but after 3 days i have rceived an email which has said that their service engineer is unable to contact me while i have not got any such type of call, and they closed my return request i am unable to contact him by call. I have made payment by credit card.
Pls solve my issue and help to refund my payment.

I am frequently receiving a call from a snap deal person phone no.[protected].
The message is... Your prize of mahindra xuv 500 will be deliveres at your address when you pay your tds (Tax deducted at source).
Your prize money amount of 1280000 will be deposited in yoyr a/ c when youbpay 12800 1% of yourbtotal amount as tds
Address... Tata jamshedpur road. Number 6 plot number 42 rajwswari complex opposite to dlf mall jamshedpur jarkand

My order id no is [protected] which is order date 06.07.18 and till now no any tracking details for this item so i want to refund of this item as soon as possible. Otherwise i will be going to consumer court. I have many times try to contect with snapdeel by mail and phone but no any response given to me any conversation regarding so i want to refund or item my given order as soon as possible.

Had ordered nike airmax shoes from snapdeal which was delivered today. The delivery guy handed me that parcel and i paid him. While he was counting the money, i opened the order in front of him. And what was in the box? Rotten shoes with dirt all over them, not even nike, like a pair of shoes picked up from garbage and the pair had both different shoes. I took my money back and told the guy to take the order back with him as i would never pay for such crap. Please revert back to me immediately or you will find this in the newspaper next morning.

I don't understand that why you peole do not response to customers return requests. My order id is [protected]. The product contains two items & i register return request for both items on 21th august but today is 25th august they don't send any confirmation or schedule a pick up. I don't know why this is happening to snapdeal always.. They written hassle free easy return but we are suffering too much for return a product. Other website like amazon flipkart they provide smooth & easy return to satisfy their customer. Look this is my hard earn money so if you are thinking that you send a wrong product damaged product & then i have to take action against you socially & legally.

Dear concern,
I am a regular customer of snapdeal and my order no is [protected] dated 17th august anarkali-semi stitched suit on cod but i received one saree on 23rd augest.
I want to return it but your website is not approved it. I request through mail also but nothing positive response received.
Please return my saree and refund my payment.

Hi,

I bought a hugo boss perfume 100 ml from you.
The bill i received is of 100 ml and the product i received is having a sticker in which it is mentioned as 150 ml which clearly shows that the product i got is totally a fake product.

Now, i placed a refund request but still no one is responding to my concern.

Would appreciate if i get my money back as early as possible.

Order id : [protected]

Thanks
Mohit
[protected]

I have ordered a product: nike black daily art n[protected] under the suborder no:[protected] and i have paid the amount of rs:567 from my debit card online and due to some reasons, i have cancelled that order and they told that i will recieve the refund within 1 week and its been about 12 days since i cancelled the order and i haven't recieved the refund. My username is adil m rafi and my phone no:[protected].

Dear Sir,
My money got deducted from my account but not refund yet almost 5th day now from the day of deducted. On the other hand Snapdeal not replying for taking any interest reply or refunding my money. I provide transfer details, PRN Detail, required documents of balance statement but still not got my refund

We are one of sellers of snapdeal. We received an order on 18 august 2018 and the handover date mentioned was 21 august. Parcel was packed and kept ready to handover but courier boy didn’t turnup that day... They have a rule to wait for their pick up courier till 6:00 pm and raise dispute for non delivery before 12.00 mid night, i tried to raise dispute through raise dispute button on their app but it always showed a pre written msg. And pickup did not get raised.

Then on 22 nd courier boy turned up and i uploaded the manifest. Few mins later i received the msg that order got cancalled due to not handing over the parcel on time.

These is despite parcel was kept ready since day of order. Every document was kept ready. Even have tried raised the dispute through the option on snapdeal app though it didn’t happened as mentioned in above paragraph.

The courier can come at any time without intimation and can skip to come without intimation, but poor seller has to wait for courier and if he does not turn up raise a dispute on daily basis. And even after raising dispute. He is to be blamed for all the wrong he didn’t do.

The great snap deal officers do not know how to improve on this and straight levy penalty of two types one cancel order and inform customer that seller did not deliver so customer has bad image for seller. They also penalize the seller of 250 percent of marketing fees for no fault on his part.

These is very poor understanding by snapdeal and a cheat way to hide their fault and making seller pay for snapdeal and courier partners mistake.

I have ordered a multicolour rakhi gift hamper for my brother at muhammadabad. I have mentioned full address. When i am tracking my order its showing that they attempted three times to deliver the gift/customer not contacted/wrong address. But courier boy contacted my brother on 21st august 2018 and was asking the order number, then i have talked to courier boy & gave him the details. Then courier boy assured that your product will be delivered tomorrow. Finally on 23rd of august he said we have not received such kind of product. I have tried to contact customer care, mailed three times & also tried to change the address but all was unsuccessful.. As per site status they product will be returned to seller. The details are mentioned below.
Order no: [protected] dated 14/08/2018
Awb number:[protected]
Courier order ref: slp[protected]

Dear snapdeal,

I had ordered 1 pair of shoes from snapdeal on 7th august 2018 but the courier has not delivered my product yet.

I have lodged this complaint many times earlier but there is nobody responding either from snapdeal or your courier.

I am fed up with experience that i had with snapdeal.


Each time u email they give new date for delivery.
Even your delhivery courier is lying.
Delhivery courier has never called me and they are giving fake remarks on daily basis.

Snapdeal please stop fooling around with
And resolve my issue.

I bought digi smart digi-32 smart 80 cm (32) full hd (Fhd) led television with 1+1 year extended warranty on snapdeal 4 months back. Now tv speakers are distorting and some numbers appearing on screen.
Customer support number or email id available on tv are not working, snapdeal also provided wrong contact detail.
I posted my complain on this portal too but snapdeal is not providing correct contact details.

Hello,
This is wiith reference online purchase of bedsheets (unique Choice brand) worth 1112 /- On 12th August I had purchased two bedsheets through Facebook advertisement of snapdeal. Attached is the proof of transaction done. The app informed that I will get all the details on my email ID. However it has been 10 days and I have not received any intimation about the order nor the parcel. I tried calling snapdeal customer care, but they are asking for registered phone number and when i enter my phone numbers, they are not able to find any order against the same

Where has my money gone and where is the parcel.

Can you please help?

Vandana Sharma
[protected]

I had ordered a sony headphone (order id [protected]), on 1st of august. the latest mail from snapdeal said that it will be delivered on or before 11th of august. i could not neither contact vulcan express support nor snapdeal. After a 12 days of struggle by wasting atleast 12 hours, over internet, i finally decided to write to snapdeal. After writing 3 emails on consecutive days, finally my product was delivered on 23rd of august. I did not ever came across such a worst service by any online sellers.

[protected], +[protected],[protected], Mujhe call aaya sir kya aapne Snapdeal k taraf se 12, 50000 prize jite he aur prosseing fee 7500 he Avi bol rehe he Indian tax k liye apko 2% yani 25000 Dene padenge tavi apka Paisa deposit hoga aur Avi bank wale muje[protected] is number pe pH Kar rehe hen

I have placed an order no [protected] on 18th aug for a perfume as per following details. Sub order was suborder id: [protected]

I have placed this order twice. Now to my surprise both times both your suppliers have supplied spurious and fake products. See the order here and actual product supplied also is shown in the box below.

I am surprised that company like snapdeal has no control and promotes fake products. I feel snapdeal shall be ashamed of it s products. Also there is no invoice with the product.

Why shall we not believe that snapdeal has no quality controls in place and it supplies fake products in the market.

The picture of ordered product and supplied product is given below.

Amit dhingra | home | m-15/2, dlf city-ii, gurgaon-122008, haryana, india |

Order id: [protected] (1 item) details
Placed on 18 aug, 2018

Ysl kouros 100 ml men edt

Pack of: pack of 1 | size: 100ml
Cancel return / replace
Need help?
Status: out for delivery estimated delivery by: 26 aug, 2018
Last updated at 1:34:48 pm, today

Supplied product on 23 august 23, 2018

Same call I received for winning the Tata indigo car as 2nd prize in lucky draw and I have to pay 15000 Rs registration fees for availing the prize and continue I am receiving fake calls from snapdeal... Plz resolve my problem how they get all information about me if it is fake.. why don't you safe our personal details...