Snapdeal.com Complaints & Reviews

It's a fooling when i go to order something from snapdeal. I had ordered my ray ban shades from snapdeal and when i checked it the shades were first copy yes they were not original. I want my money back and i will file a complaint against you if not reverted to me on cell no. [protected] within 2 days. I would not recommend snapdeal to anyone as you guys don't care about customer satisfaction. Please take this above action very seriously. Highly disappointed from snapdeal.

Order details:-
Order id:- [protected]
Suborder id:- [protected]
Item name :- casio pu analog - digital

I had purchased a watch but i recieved a duplicate one. So i returned it and requested for a refund. 5 days after returning the watch, in app it was showing that they have refunded successfully, now it's already three days, i haven't recieved my refund yet. From three days i have mailed the refund problems to snapdeal customer care. I have sent them 20 mails. But they didn't reply me back.
My mail id:- [protected]@gmail.com

Please help me to get my refund back.

Respected sir/ma'am
Subject : fraud from online shopping

I odered "casio g-shock ga-110-g (G339)" whose listed price was of rs. 15, 555 and paid rs. 1, 474 as it was on discount. When i opened the package i found that the product was totally fake.
It was total disappointment when i received the package. Even on the site it was purely mentioned by the seller that the product was totally genuine and original. Please take same action regarding this serious issue.
Suborder id: [protected]
Your faithful
Sameer sharma

I didn't receive my package, i didn't receive any call but order status is showing, it is delivered. Snapdeal service is pathetic, i ordered on 14 july till now i didn't get any package and status is showing delivered.

Order id: [protected]
Suborder id: [protected]
Item name: nike free og breeze black running shoes, size 8.5, rs 1667
Phone no [protected]

I would like to raise a complain regarding leaking out my database to a fraud company.
I have ordered some products two days back from your website. And today morning i have received a call and message saying that:- you are selected as a winner for ordering in snapdeal and need to pay an amount for claiming your prize. I wont have an issue if they have only my number with them. But they also have my residence address.

This is really a matter of concern that they are calling and it feels so real that they are calling from snapdeal.

Look into the matter seriously and reply me what actions have you taken. Or else i need to raise this issue in consumer forum because disclosing my address to external company who can easily cheat customer and can do anything with our database.

I have made a purchase of 3000ml or loreal professional shampoo from snapdeal they have sent me only 750ml (Ie 25%) of the ordered quantity but it was cod paid 579 rs (Invoice for rs 605 after discount coupon code it was 579), so i made full payment to the concerned person and took delivery and opened it and checked it and was shocked to see it was only 25% of what i have ordered for. I have sent an email to them on the same day night i received the product (14th july 2018). I have requested them to give me assurance by email that i they will resend the quantity ordered only then i will return the product they are saying i should return the product then they will check and if possible they will check with the supplier and then get back to me. My question to them was when i placed the order that time the product was available but on delivery they cheat us by sending only 750ml instead of 3000 ml. I want them to send me the quantity i have ordered for and what i have paid for... And also compensation for the time i have wasted by contacting them on [protected] which is utter time waste and does not get us connected to them... The emails i have sent them over the last one week for which they are not giving an appropriate reply and just asking me to return the product without assuring me that they will send the product what i have ordered for...

I have purchased a brand new gopro hero 6 on snapdeal on 18th july and i got the product on 23rd july. From the inspection the box sticker was tampered and the product inside was a used product with a bulged damaged battery. So we requested return and refund on the same day but there is no response from the snapdeal till date, i have also sent a complaint mail but no response from them. They dont even have a customer service as our calls are not reaching to any human being all the queries are attended by the automated answering system.

I received a fake/duplicate item. The smell of the shampoo which i received was awful. I regularly use loreal and i know the difference.

And i requested for a return and refund.

But the return request was closed mentioning that there was no complete address. While snapdeal can deliver the product to the same address with the same details, why can't snapdeal pick up a return from the same address?

I do regular online shopping in other sites. Never received fakes. Atleast why can't they take the return and refund the money?

I refunded my order to snapdeal they are saying that refund for your money will be credited to your bank account but in snapdeal there is no such thing provided for adding accont details what the hell is this?
Where i have to add my bank details for my refund?
And main thing is there is no custome care support.
How we can talk to them about our compalint.
Help us

On the app it's mentioned mrp-2999rs & after giving me ur huge discount on the product which i need to pay is 1327 above that additional charges for delivery @49rs after all on the label of the packet is just only mrp-580rs. Is this the way you deal with customers??? Do check the attached screenshots. The worst thing no way to contact the customer care on the number while calling only the system is active no customer care speed dial and no customer care executives option. Afer many mails no action has been taken till today nor any executives called me regarding this issue. I need a speedy response on this.

Purchased a roller stamp by viewing in my facebook-site and also rs.340/- paid for that but there is no status known to me

Order placed on 9/7/18
But so far there is no status known to me

Rs340/- also debited from my bank account
This type of fraud deal should not be expected from snapdeal
I can't view that status also
Whether it is failed to purchase the amount should have credited in my account
What happened i can't understand

I filed the return request for my order ID: from my registered number [protected] . Nobody came to pick up my order on the scheduled date and now they have closed the return request . There was no option of rescheduling also. I need to get my refund as soon as possible . Help !

I had orderd a combo of four asain multi colour casual shoes from snapdeal but only three is delivered either i want the money back or the fourth shoe. The order was placed on 18th july 2018 from gangtok sikkim 737101 it was delivered today that is on 25th july 2018. It is eo unusual because i hav been ordering products from this website since long time but this never happened. This time i don't know what happened but i want to report against it. I have paid the whole amount the payment was cash on delivery. I couldn't check it while receiving because i was in a bit hurry but when i did it at home i was given 1 item less than what i had ordered. It really disappointed me. I had full faith on this website that it would not make any mistake but it did and i cant stay quiet and i will not order any product from this website if they did this mistake nd will not repent it. I cant afford to have this kind of default in the future. And now i cannot fully trust on this. Neither this website nor other. I would be obliged if you would do the needfull thank you.

Fraud snapdeal text me on 23 july about winning tata safari.. Took 41000 from me on account of registration fees n gst amount but now they stop picking up the call... Not transferring prize money as well as not refunding my money... Not answering the calls... If somehow they picked... They speaks very rudely... Use harsh words... Kindly help in refunding my amount... Otherwise i decided to file case against them

Dear sir,

We have received today phone call on above subject where in we were first sent sms "congratulations you are winners"WWW.snapdeal.com" company. Tv show snapdeal you win first price tata safari and anount price to registeration of service charges rs 6500/- only details contact me [protected]. First i received call from another number [protected] and he said his name is anil shrma later on received number for [protected] name kamlesh prajapati. They are fraud which we understand but when we called customer care number [protected] that customer care also told we won. They have details of my address what i have purchased. Is it not responsibility of snap deal to file a complaint if this is fraud we did not fall for it but other have. Just by company stating to stay away from it is not a solution. We have read various complaints what is action taken by snap deal.

We have provided all the details now it is duty of snapdeal to catch the frauds. We want snapdeal to file a complaint and catch these people. Also send us copy of the fir at [protected]@yahoo.com

I placed my order on 22 june 2018 but i never received any update and also not trace my order and till my order also not showing on my snapdeal a/c. I advance paid. I did mail to snapdeal but they till not reply.

Find details=
Order details
Order id: [protected] placed on 22 jun, 2018
Customer information
Email: [protected]@gmail.com

I have ordered a product on snap deal on 10 july 2018. The delivery date is 23 july 2018 but on 18 july 2018 they automatically cancelled my order. And they also not refunding my money as i already payed the amount by using my debit card.
Due to their worst service i am uninstalling snap deal app...
My order number is [protected]

Thanks...
Arnav

Hi i have purchased a set of curtains, which i have already returned its been almost 20- 25 days. I have not received my refund. I have complained about it on the site but the one and only email i have received was "we are looking into the matter" which too wasweeks ago no update no response after that one email. Please look into the matter and refund my money. I am attaching the bill and return receipts

I received a message from snapdeal on 23.7.18 of winning tata safari on my shopping...
Then i received a call n they confirm me about the same... Then they asked for 6400 as registration amount... I called on their customer number n they also confirmed me for the same prize but they asked for 13000 as registration fees... I submitted 13000 in one of their managers account 13000 on 24.7.18 at 12: 42... Then i received a msg around 3: 15 that i need to pay get of rs 28000 to receive my cash prize i again paid in thwir gst account after that i received a msg of paying[protected] as refundable security... Then i called their customer care number n denied to pay the next and asked rhem to refund my paid money but they r not answering... I want my refund back as per their policy...

My order id [protected] and [protected] are not picked from home.. The pick up date was scheduled on 21st july 2018.. Its been 4 days.. I have opted for replacement as there is issue with the size fitting.. Please take necessary action