Snapdeal.com Complaints & Reviews

Address: 641011

Website: Snapdeal

Order ID: [protected] (2 items), Placed on 27 July, 2018. Rate = 156 x 2 Total = Rs.468

I ordered "TWO" Samsung J 7 Earphones (2016) In Ear Wired Earphones with Mic.

On 1 August, I received my delivery and paid for it. When I opened it, "ONE" Samsung J 7 Earphone that was covered by J5 Galaxy Cover.
I informed my delivery man about it. I informed to snapdeal customer care. They told me about tracking the order. I didn't get any appropriate answer.

How did the new product packed in inappropriate model cover? They said that if I tampered it, they didn't accept this. How could I know without opening the cover.

I want another Earphone otherwise I want to get my money back or return this.

+1 photos

Sep 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Snapdeal.com Customer Care's response Hi Abishek!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal"

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 226021

Website: Snapdeal

Snapdeal I am facing problems with my return of g shock watch
I was not at home on the day when courier came for pickup then how come you cancel my return request .
Courier boy told me Snapdeal cancelled my return request. I don't want to keep this product just take it back fraud Snapdeal .
My registered number is [protected] still I get notifications on my other number

Order ID: [protected] Reference code: 48651234

+1 photos

Sep 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by Mayank Kumar Shukla This product doesn't work properly as we can see clock is not able to synchronise the digital time of Delhi zone.(India)

Verified Support

Aug 03, 2018

Snapdeal.com Customer Care's response Hi Mayank!

Since your item has been picked up, it will take a maximum of 7-8 days to reach our warehouse. Post that we'll process it through our quality check and initiate refund as per your preference.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bathinda, Punjab

Dear team
I have ordered for adidas casual ankel length, for snapdeal, i haven't got my order till date.

Mean time, i got call from unknow person (Kundan, [protected]) who is calling from kolkata. He told that i am winner of company's mansoon lucky draw winner and i won tata safari or cash of rs 126000/- the charge of registration fees is rs 6500/- which i have to deposit in sbi account no (Mr sidharam kotli, [protected], ifcs codesbin0006755)

I know its fake, but company should need to be careful beacaue, it is spoiling your godwill in the market.
How people like this ara able to get our detais about order which is only available on your website?

+2 photos

Sep 2, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by braaz Dear Team
I have ordered adidas casual ankel length from Snapdeal, i haven't got my order till date.

Mean time, i got call from unknow person ( Kundan, [protected]) who is calling from kolkata. he told that i am winner of company's mansoon lucky draw and i won Tata Safari or cash of Rs 126000/- the charge of registration fees is Rs 6500/- which i have to deposit in SBI account (Mr Sidharam Kotli, [protected], IFCS codeSBIN0006755)

i know its fake, but company should need to be careful because, it is spoiling your godwill in the market. i am unable to understand that How people like this, are able to get our details about order which is only available on your website?

Verified Support

Aug 02, 2018

Snapdeal.com Customer Care's response Dear customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Verified Support

Aug 02, 2018

Snapdeal.com Customer Care's response Dear customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Verified Support

Aug 02, 2018

Snapdeal.com Customer Care's response "Dear customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110049

I have returned a product, for that i prepaid amount. Now, snapdeal is not giving my money back though i returned fake product, which is delivered in same condition. My friend is facing same problem. His money is also not refunded by snapdeal since 20 days. I think this snapdeal is a fraud company, should be shut down now. This deliver only fake products, take money from customers and don't give money back

Sep 3, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

Snapdeal.com Customer Care's response Hi soniya369.sm

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 303108

Website: www.snapdealwinner.info

Mere paas snapdeal [protected] se phone aya ki aap tata safari k winner hai aapko 1280000 milenge .to aap 13000 reg. k paise shiv kumar acc. no [protected] sbi me jama karao mene jama kara diye fir bolte hai ki 39000 gst anil kumar [protected] sbi me jama karao. mene karadiye fir bola ki 48000 refundable hai aap debasish mandal [protected] sbi me jama karo mene kara diya fir bola ki 20000 sweet staff k jama karao to hi apko paise milenge mene mana ker diya . mere to 100000 dub gye .mene case file ker diya hai, but aap logo se request hai aap snapdeal se kisi bhi chiz ka order na kare fraud hai ye company

Sep 2, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jul 31, 2018

Updated by sandy mmeena +[protected] and[protected] ye froud number hai. vijay tripathi and suresh agarwal in naam se phone aya tha .

Verified Support

Aug 02, 2018

Snapdeal.com Customer Care's response Dear Sandy,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Allahabad, Uttar Pradesh, 0532

Website: Snap deal. Com

Hi snapdeal team

Two month ago i purchesed nokia 1600 mobile now the mobile is in warrenty... But my mobile is not working now.. Then i have visited to nokia service not taken this mobile saying without multimedia phone no warranty availve it will suggest then how to warranty showing in the snap deal site on. Plz help me... Plz repair or replace it... My order i'd is -[protected]
Purchase date -23 may 18

Sep 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Snapdeal.com Customer Care's response Hi Himanshu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560049

I don't know how to talk to customer care even i try using their customer care number. No option to talk to executive. Have problem with my order and i cannot contact through my registered mobile number [protected]. It's a prepaid order and i cannot track the order worth rs7000. I am being cheated. Need a call from snapdeal before i go to consumer court

Sep 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Snapdeal.com Customer Care's response Dear [protected]@gmail.com,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

View replies

R

R.D YADAV AHIR

from Pune, Maharashtra

Jul 31, 2018

Dear sir
As per order no [protected] I ordered 2 watch but I recv only one watch, kindly rectify my problem as soon as possible otherwise give me my money back.

Reply

S

Siddarth Aravind Goudar

from Kotamangalam, Kerala

Aug 1, 2018

I had ordered food for my dog almost worth of 10k rupees, without any attempt to deliver they said delivery attempt failed and asked me to give a landmark of address, where I gave the address of my own hospital and it itself is the landmark there as I live in a small town, should I cancel the order?

Reply

K

krajend3

from Bengaluru, Karnataka

Aug 6, 2018

Snapdeal Order ID: [protected]
I placed the order on Aug 3, but till now I didn't get any update on the order. The status of the order remains same from 3 days. Even there is no valid customer care number to contact and I didn't get a callback regarding the delay. I wish to cancel this order and want you to refund the amount immediately.

Reply

Snapdeal.com Customer Care's response, Aug 8, 2018

Verified Support

Hi Customer

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

R

Rony Chandapilla

from Manvi, Karnataka

Sep 29, 2018

I have ordered a tv in snapdeal .the name was written while ordering was full hd bigtron tv and now l got hd ready tv and l tried return but they are showing that l can't return the item there is no customer care executive for snapdeal .really difficult for replacement

Reply

S

Sachindra Kumar Patel

from Mumbai, Maharashtra

Oct 10, 2018

Its really frustrating I don't know How to talk to SnapDeal customer care. Even i am try calling to their customer care number but no option to talk to executive.

Have problem with my order. Its been more than a week i have raised the return the product for below order. I have not received any call from your any of courier partner.

And i got mail stating that i refused to returned the product but the thing is i didn't receive the call itself from anyone regarding this product.

The service is very poor and not expected like this.

Requesting you to please look into the matter and get back to me as soon as possible and refund my money.

Order#Order ID: [protected]

Hoping for some response now from Snapdeal team.

Reply

I

Irfambond2

from Ahmedabad, Gujarat

Oct 11, 2018

I ordered today a memory card, i am getting delivery date 6th-10th november, it is taking 1 month. Does your product come feom other planet ?, why it is taking so much time.
Worst part is while trying contact your custome care executive you dont have the option to get connect with your representative
Cant provide register number here due to privacy reason, contact me on [protected]

Reply

Snapdeal.com Customer Care's response, Oct 11, 2018

Verified Support

Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

M

Madhu jaiswall

from Noida, Uttar Pradesh

Oct 16, 2018

I have many times do mails for my refund but nobody response me... totally frod website

Reply

Snapdeal.com Customer Care's response, Oct 17, 2018

Verified Support

Hi Madhu,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

A

AnjaLi GiLL

from Doraha, Punjab

Oct 28, 2018

I have experienced with snapdeal for the first time .. And I'm totally disappointed .. As i have ordered something from the snapdeal on 15th oct but i have canceled the order in between 5 mins and the money was debited from my account but now its 28 oct. And i didn't evn yet receive my refund .. Can you guys refund ?
Order id is [protected]
I hope you guys are not fraud 🙏

Reply

Snapdeal.com Customer Care's response, Oct 29, 2018

Verified Support

Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

A

Arya Deepesh

from Gurgaon, Haryana

Jan 7, 2019

I have ordered a timex watch from snapdeal and it's completely fake. I double checked with the timex showroom. As there is no way to contact snapdeal representative. I don't know what to do. Fraud website that sells fake products to their customers. Even you can't provide original product then don't list it. Not even replying to email and no customer care executive number..
I will file a case against these guys for fraud and selling fake products

Reply

Snapdeal.com Customer Care's response, Jan 8, 2019

Verified Support

Hi Arya,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

A

Abu Mansur

from Duliagaon, Assam

Jan 10, 2019

I haven't received my product yet..its showing that the product is delivered to me but i did not got the product...it is pre-paid..i paid the amount through net banking
I m really very disappointed with snapdeal
I want my product..also there is no option for talking with the customer executive

Neither any sms nor any call came from courier...In MY ORDER of Snapdeal app its showing that the product is delivered but i HAVE NOT received it yet..I want to talk to customer care executive ..but it is not possible..why?? i want my order as it is pre-paid

Reply

Snapdeal.com Customer Care's response, Jan 12, 2019

Verified Support

Hi Abu,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

S

Sapney

from Pune, Maharashtra

Jan 13, 2019

I ordered a dress which came late 4 days after the estimated date n I missed my function date.
Tried to cancel but the site didn't allow me as it was already dispatched n had stuck in transit.
As soon as I received it I cancelled the order the material was so cheap can't even imagine to wear that.
1 day after cancellation the request was automatically closed without any information or even a message on my registered mobile number.
I am trying to call and speak to the customer care but all is machine by executive to answer my call.
This is pure fraud you guys were not like this before.
Very upset and disappointed with snapdeal.

Reply

Snapdeal.com Customer Care's response, Jan 14, 2019

Verified Support

Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

A

Abhi991

from Mumbai, Maharashtra

Feb 6, 2019

I have ordered 3 packs of matrix shampoo conditioner spa serum but i received a single pack shanaz gold kit and i have paid a full amount of 3 packs of matrix i.e.2181.And when i have return that pack, i did not get refund back of 2 packs of matrix. My order id :[protected].And i am unable to contact customer executive and i have mailed the same issue and still did not get any response back.

Reply

Snapdeal.com Customer Care's response, Feb 6, 2019

Verified Support

Hi Abhi!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Abhi991's reply, Feb 7, 2019

Till now I didn't get any update and didn't get refund back

S

Sai Krishna 877

from Chennai, Tamil Nadu

Feb 7, 2019

Hi,

I have ordered a electric rice cooker from snapdeal, damaged item was sent to me

They asked me to send by courier which i did using my money and shared details

After that they scheduled pickup, i sent many mails and didnt find any response

Very poor and disappointing support, i strongly dont recommend to buy anything from snapdeal

I couldnt even talk to customer care executive from my registered mobile number

Reply

Snapdeal.com Customer Care's response, Feb 8, 2019

Verified Support

Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Sai Krishna 877's reply, Feb 8, 2019

Hello,

Order No 26258041323

Now i see a status of replacement closed, I need immediate support regarding this

I have sent many mails

Snapdeal.com Customer Care's response, Feb 15, 2019

Verified Support

Hi Sai,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Helpful

4 other people found this review helpful

4 found this helpful

13 Comments

Post your Comment

Comment Guidelines

Address: 530014

Sir i baught shoes from snapdeal. Shoes comes in little big size and low quality so i have refund it. After some days shoes back to me but not same they change the shoes and i have many time send email they not reply me.in snapdeal app my order not update app show me my order not delivered but iteam delivered to me but iteam change. Sir they can not contect to me

Sep 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jul 31, 2018

Updated by Dileep 21 Sir pls take necessary action

Verified Support

Aug 01, 2018

Snapdeal.com Customer Care's response Hi Dileep 2,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

V

vamsi007

from Delhi, Delhi

Jul 31, 2018

I recently purchased a Nike Pegasu shoe from snapdeal.com . The shoes arrived with no tags on the shoe, no model name or number, no MRP, no original box and the make is really cheap. Govt should take strict action on this website snapdeal.com.

Reply

R

Ravi N Mukherjee

from Ranchi, Jharkhand

Jul 31, 2018

Sir if possible Please send the consignment in any colour other than black or blue...thanks

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Hi,
I ordered puma shoes from snapdeal. But when i received the product, it was totally fake first copy of puma shoes. And as return window closed they are not accepting the return. Snapdeal should be banned or atleast take care of there customers. I know snapdeal is not selling the product but they should be little flexible about the policy. They are demanding me the letter for fake shoes from puma to get return processed.

Sep 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Snapdeal.com Customer Care's response Hi nik.always.alert,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

Z

Zephyr Jarvis

from Kolkata, West Bengal

Jul 31, 2018

I got a fake fastract watch from snapdeal.com

fake puma shoes - Comment #3170726 - Image #0

Reply

Snapdeal.com Customer Care's response, Aug 8, 2018

Verified Support

Hi Jarvis,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560100

Website: www.snapdeal.com

I had placed an order for a single seater and a 2 seater sofa.

The single seater was delivered on 26th July’18 and the status for the 2 seater reflected as will be delivered on 27th July’18. The 2 seater was not delivered and the status suggested deliver will be done between 27th – 30th July’18.

On 29th July’18 I received a message and an email stating my order has been cancelled and refund has been initiated.

To begin with you should have checked with me if I want the order to be replaced or cancelled.

Fair enough you chose to cancel the order and initiated the refund. It’s rather obvious that I have no use of 1 single seater sofa, hence I raised a request to return the product. I received an email this morning stating return cannot be accepted.

I tried calling your customer care number multiple times since last evening in vain. There is no way to speak to someone.

This kind of service is absolutely pathetic and unacceptable.

I need you to make arrangements for the product to be returned and refund to be initiated.

+1 photos

Sep 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Snapdeal.com Customer Care's response Dear Lalwani79,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

View replies

V

Viki shinde

from Vasai-Virar, Maharashtra

Jul 31, 2018

Hello, sir I am order Blueway derby artificial leather formal shoes but size bigger than my foot that's y I am refund these orders but I didn't get my refund in snapdeal freecharge wallet. Tell me when I expect my refund? I want quick refund

Reply

Snapdeal.com Customer Care's response, Aug 1, 2018

Verified Support

Hi Viki!
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560045

I have purchased Reebok shoes from Snapdeal.com its order id : [protected].But these are look like local quality shoes without proper shape.
So I am trying to return them in snapdeal my orders page but it is displaying, Sorry this product cant be returned right now.I also trying through customer care but its its saying your product has been not delivered.

Its look like cheating customers with low quantity products.

+1 photos

Sep 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Snapdeal.com Customer Care's response Dear Sreekanth,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

View replies

C

Charu tyagi

from Noida, Uttar Pradesh

Jul 31, 2018

I received a call regarding my orders ..n the executive is really illiterate n start abusing language...I blocked him

Reply

Charu tyagi's reply, Jul 24, 2018

That abusive executive contact number is:09294987720

R

Ramesh Khichar Bishnoi

from Ahmedabad, Gujarat

Jul 31, 2018

Sir ad bahut aati hi display pr please ad closed kro

Reply

R

raj.jain3490

from Bengaluru, Karnataka

Jul 31, 2018

I tried getting service and it failed

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I bought digi smart digi-32_smart 80 cm (32) full hd (Fhd) led television with 1+1 year extended warranty, after a few days speakers of tv were started distortion, i tried to reach on the phone number which comes when tv starts as customer care number but that was invalid, i wrote to snapdeal customer care they also gave contact detail from where no response received, now niether snapdeal nor there introduced manufacturer is helping with fixing the issue

Sep 26, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jul 30, 2018

Updated by Deva nand Pandey Snapdeal team

I bought DIGI SMART DIGI-32_SMART 80 cm ( 32 ) Full HD (FHD) LED Television With 1+1 Year purchased on snapdeal.
Speakers of the TV is faulty, I tried to reach to manufacture thru the number given with TV as customer care but that is not correct, I tried to get it from Snapdeal but detail provided by them is not correct.

While sending e mail on snapdeal customer care but automatic response saying complain closed comes.

I tried to reach to them thru this platform but no response then one acknowledgement received

Need right contact detail who can resolve the issue

Verified Support

Aug 01, 2018

Snapdeal.com Customer Care's response Hi Deva nand Pandey,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Verified Support

Aug 04, 2018

Snapdeal.com Customer Care's response Hi Devanand!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Aug 04, 2018

Updated by Deva nand Pandey Again sharing Order ID [protected]

Aug 10, 2018

Updated by Deva nand Pandey Dear Sir/Madam

Very strange that you are taking this much long time to share contact detail of the company who's product you are selling with warranty.

Please share at earliest

Aug 24, 2018

Updated by Deva nand Pandey Dear snapdeal team,

Now some numbers started appearing on screen.
Please share contact detail of manufacturer where a request for repair can be made.

Verified Support

Aug 24, 2018

Snapdeal.com Customer Care's response Hi Deva

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Aug 24, 2018

Updated by Deva nand Pandey Order ID [protected]

Aug 31, 2018

Updated by Deva nand Pandey Dear snapdeal team

Did you got contact details of the manufacturer of DIGI SMART DIGI-32_SMART 80 cm ( 32 ) Full HD (FHD) LED Television,
Please inform at earliest.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: www.snapdeal.com

I have ordered 12 pcs soup bowls from snapdeal company. After 2 days i got my order with cod (Cash on delievery) but i got only 6 pcs in the packing. I have called on snapdeal complain no. ([protected], [protected]) but can't connect regardig my complain.in spite of these one another contact no. Connected on which snapdeal agent asking me all my atm & account details.
I have also sent many mails to the snapdeal but there is no solution of my problem neither product nor refund of amount.
Waiting for favourable response against this fraud & scammed company.

Aug 31, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Snapdeal.com Customer Care's response Dear Shivu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Aug 04, 2018

Updated by shivu1998 I want to know that till when you will work on my complain & when will you take an action? Please inform me as soon as possible.

View replies

S

shivu1998

from Kanpur, Uttar Pradesh

Aug 4, 2018

I want to know that till when you will work on my complain & when you will take an action on this? please inform me as soon as possible.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: Snapdeal.com

I order a product order id [protected] and i returned it on and the website is showing that 'refund is initiated' from 6 days but i haven't received my refund yet. I already mailed snapdeal 4-5 times but they don't responding. My email id is [protected]@gmail.com. And there is no other way to contact, no customer executive. I want quick action and accountability on this issue!

+1 photos

Aug 31, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Snapdeal.com Customer Care's response Hi Laksh,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Anantnag, Jammu and Kashmir, 192101

Website: Snapdeal

Sir mene intex 13000 mah power bank ka order 17 june ko snapdeal se book kiya tha, 1148 rupaye me. Jiska payment cash on delivery ki suvidha na hone ke karan online payment debit card se kiya tha, uske baad mera order item kuch late huaa to mera delivery time extend kar diya gaya 30 june tak pahle ka time 26 june tha, phir 29 tarikh ko mene order track kiya or mujhe mail aaya ki, "your order item has been successfully delivered" mere pass delivery boy ka ya company ki taraf se koyi call bhi nahi aaya, phir mene snapdeal app me jakar complain register kiya tab mujhe koyi contact nahi kiya gaya, mene dobara se complain register kiya to mujhe 2 din baad customer service ke dwara contact kiya to bola gaya ham check karke batayenge. Uske 3-4 baar or call aaya mujhe or har baar yahi bola gaya ki ham check karke batayenge. Uske baad call aane bhi band ho gaye. Sir me army me anantnag kashmir me posted hu, or company ki laparwahi ki wajah se aksar yaha delivery boy ham logo ke sath dhoka karte he. Wohi log apne pass item rakh lete he or company ko jhoothi report submit kar dete he. Sir mera order id number ye he [protected] or mera complain number ye he 48084330. Sir isse me bahut mentally hurt huaa hu or already me psychiatric patient hu. Iske liye bhi company par jurmana lagaya jaye. Sir please resolve my problem. Thank you...

+10 photos

Aug 31, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Snapdeal.com Customer Care's response Hi Amit,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patiala, Punjab, 140401

Website: Snapdeal.com

Respected-
Sir/madam
I ordered gta5 ps4 (order id - [protected] sub order id - [protected]) and uncharted 4 ps4 ( order id - [protected] sub order id - [protected]) on 12 july 2018 i paid through credit card and the amount was ₹3020 and on 18 july 2018 my order was cancelled as seller was unable to fulfill it i got message from snapdeal that my money will refund in 7 days but today is 29 july 2018 i didn't got refund i request please do it fast as possible also i have written no of mails
Thank you.
My personal details -
Phone no- [protected], [protected]
Email - [protected]@gmail.com

I request please refund my money as soon as possible which was ₹3020

+3 photos

Aug 31, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Snapdeal.com Customer Care's response Hi Shubhdeep!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 824004

Website: www.Snapdeal.com

Snapdeal have sent me an empty parcel where my ordered is emporio armani chronograph ar5889. With reference number 48637506 of parcel my email id is mr. [protected]@gmail.com and phone number [protected]. I am sending photo with video kindly go through it. I have proof of parcel boy and manager of area where i recide muzaffarpur their phone numbers are [protected] his name is ravindra parcel boy and manger phone number [protected].

+1 photos

Aug 29, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

View replies

D

DikshaKale

Jul 10, 2020

I have recieved an empty package. Ordered a dog red collar belt. Order Id is:[protected].
Area :Khutbav, Daund.
Received cut pieces of paper seems someone has already stealed the product before delivering. I want my refund but i am not getting any response for the same. A delivery boy had picked my order for which i had applied but he says order cant be accepted and thus no refund is been done. Please help.

received empty box - Comment #3702781 - Image #0

received empty box - Comment #3702781 - Image #1

Reply

Snapdeal.com Customer Care's response, Jul 14, 2020

Verified Support

Hi DIsha!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have ordered an skullcandy ink'd wireless bluetooth headset on 17 july 2018 order no [protected] which costs rs.2678. After successful delivery of the product. I checked its sound quality after connecting with device. Its base and treble quality is so much bad that after half an hour. It caused headache. After two or three times usage i still faced the same issue. Before placing the order there is no such option to check the sound quality online. So i decided to return back the item as it harms my health.
So after successful return of item.
Today i received call from snapdeal quality team and he told me that the product is good. There is no issue in that.
Now tell me that you would tell the customer that which product suits best for him or her.
As he was just imposing a product on me. He told me that i need to visit the skullcandy service centre for this concern. I told him that in my area there is no skullcandy service centre its quite 30 km away from my home.
And he still told me that you will have to take this product. I am again dispatching this product from my end.

Now you guys tell me that this is the best service you provide to the customers.
I ordered so many things from snapdeal rather than other ecommerce portal. As it provided me the best logistics service as well as easy return policy if there is any discrepancy or quality is not appropriate. But i was really disappointed.
I had never experienced such horrible thing from your end.

So please look into this matter.

Aug 29, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

Snapdeal.com Customer Care's response Dear Customer,

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

Regards,
Team Snapdeal

Jul 28, 2018

Updated by Taran009 May i know what are some transactions on the behalf of which it did not pass internal checks and you won't be able to refund my money.
I think you guys make fool of others by giving stupid excuses to the customers. Mistakenly, customer makes order from your platform and think that if it doesn't suits to him he can return his order within 7 days as Snapdeal provides to the customer. But he didn't know that policies are made for fooling the customer.
Not only fooling the customers but also cheats them.

Verified Support

Jul 29, 2018

Snapdeal.com Customer Care's response Hi Customer,

Our team got in touch with you and updated you on the issue.

Thanks!
Team Snapdeal

Aug 03, 2018

Updated by Taran009 As you have completely decided that you won't refund my money. May I know in how many days i would get my faulty product from your end Order No-[protected].
It's more than 4 days but I didn't get my product since you contacted me.

View replies

T

Taran009

from Proddatur, Andhra Pradesh

Jul 28, 2018

May i know what are some transactions on the behalf of which it did not pass internal checks and you won't be able to refund my money.
I think you guys make fool of others by giving stupid excuses to the customers. Mistakenly, customer makes order from your platform and think that if it doesn't suits to him he can return his order within 7 days as Snapdeal provides to the customer. But he didn't know that policies are made for fooling the customer.
Not only fooling the customers but also cheats them.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear customer sir i am order blueway derby artificial leather formal shoes but size bigger than my foot that's y i am refund and today i get refund in bank account but not received any massage from bank account or snapdeal.in my bank account not show refund money send by you. Please tell me what i do now? Dear sir i am helpless about this service.

+1 photos

Aug 28, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

Snapdeal.com Customer Care's response Dear Vikram,

Hope you are doing well.

We wish to inform you that the refund against your order has been completed from our end. If you need any further assistance please let us know at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

I have received the unworthy product which was i expect from u... Same product was delivered second time also
Nokia 1100
Phone [protected]

Order code [protected]
And charging was not effective
Battery was swelling
Irresponsible answer of courier boy
Am sorry to say this.. Please refund my money or replace with new one.. Otherwise i will go through legally...
Thanq
Regards
Ashok
Yashoda hospital
Hyderabad
Telangaana
Phone [protected]

Aug 28, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jul 27, 2018

Updated by vajju 143 Please refund or replace my order

Jul 28, 2018

Updated by vajju 143 Consumer complaints logo
Menusubmit complaintsearch
Home iconhome
Question iconquestions
Faqfaq

Search
Search
Sign insign in
© 2018 consumer complaints forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

Hospitalssnapdeal.com nokia 1100
Snapdeal.com — nokia 1100

1 review
Vajju 143 on jul 27, 2018
Submit a complaint
I have received the unworthy product which was i expect from u... Same product was delivered second time also
Nokia 1100
Phone [protected]

Order code [protected]
And charging was not effective
Battery was swelling
Irresponsible answer of courier boy
Am sorry to say this.. Please refund my money or replace with new one.. Otherwise i will go through legally...
Thanq
Regards
Ashok
Yashoda hospital
Hyderabad
Telangaana
Phone [protected]

Complaint status
[jul 27, 2018]
Snapdeal.com customer support has been notified about the posted complaint.
Updated by vajju 143, jul 27, 2018

Please refund or replace my order...

Nokia 1100
Updated by vajju 143, jul 27, 2018

Please refund or replace my order

Nokia 1100
Updated by vajju 143, jul 27, 2018

Please refund or replace my order

Nokia 1100
Updated by vajju 143, jul 27, 2018

Please refund or replace my order
Complaint comments add a comment updated: jul 27, 2018
Share0
Tweet0
Share0
Related complaints
Snapdeal - cancelling order without any reason [590]
Snapdeal - order cancellation [543]
Snapdeal - deactivate snapdeal.com sms on mobile [150]
Snapdeal - stop sms [106]
Snapdeal - fraud [100]
View all snapdeal.com reviews
Post your comment
Your rating (1 star is bad, 5 stars is good)

No rating

Please provide as much information as possible...
Add image
Code
Submit
Snapdeal.com logo
Snapdeal.com
Customer care service
Customer satisfaction rating
55
%
Complaints11333
Pending4455
Resolved5133
Phone
+[protected] [customer care]
+[protected] [delhi]
+[protected] [customer care]
Website www.snapdeal.com
Location 238, 1st floor, okhla industrial estate, phase iii, new delhi, delhi, india - 110020
View full information

Consumer complaints | submit complaint | sitemap | latest complaints | updated complaints | terms o[censored]se | privacy policy | google+

© 2018 consumer complaints forum
If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us

Verified Support

Jul 28, 2018

Snapdeal.com Customer Care's response Dear Customer,

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 156

samsung j 7 earphones / I ordered 2 earphones but I get 1 earphones.

Post your Comment

fake product order id: 22705479673 reference code: 48651234

Post your Comment

fake call on the behalf of snapdeal regarding winning prize

Post your Comment

refund has not been credited since 14 days

Post your Comment

tata safari fraud

Post your Comment

warranty related issues

Post your Comment

unable to talk to customer care executive on toll free number

Post your Comment

change of shoes when return

Post your Comment

fake puma shoes

Post your Comment

incomplete order - not willing to accept return/replacement

Post your Comment

delivered product quality is not upto the mark

Post your Comment

digi smart digi-32 smart 80 cm (32) full hd (fhd) led television with 1+1 year extended warranty

Post your Comment

12 pcs soup bowl

Post your Comment

refund not received yet

Post your Comment

my ordered power bank isn't receive me

Post your Comment

didn't get my refund money

Post your Comment

received empty box

Post your Comment

refund of skullcandy bt headset

Post your Comment

blueway derby artificial leather formal shoes

Post your Comment

nokia 1100

Post your Comment

Related businesses