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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

Complaints 14453

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9451

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Snapdeal.com reviews & complaints page 19

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I've been trying to get my Snapdeal Account deleted from the past 2 weeks. Every time I send them an email requesting deletion of my account, they send me an automated reply saying they will action it within 24 to 48 hours. I have asked them to delete my Snapdeal account more than 5 times now and still it hasn't been deleted!...

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I havn't got my refund yet

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 13, 2021

Verified Support

Dear Prathistha,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 13, 2021

Verified Support

Hi Prathistha,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Parts broken and wire damaged. Tried to request replacement or return on website but it errored out

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 13, 2021

Verified Support

Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

S

subodhbis

Dec 14, 2021

Order ID :[protected]

SHOOLIN Face,Nose and cough steamer - Comment #3931869 - Image #0

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 15, 2021

Verified Support

Dear Subodh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Delivery person came for delivery
Waited for the product to be delivered but the delivery boy did not give me the product he said company has not provided otp and the order was already closed and he and I waited for 30 minutes then he left without delivering the product
Regards
Raju Dakua
[protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 13, 2021

Verified Support

Hi Raju!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 6th Floor, Cyberscape, Golf Course Extension Road, Sector-59, Gurugram, Haryana- 122002.

Website: snapdeal.com

This order was placed on Snapdeal on 23.10.2021.
The delivery has been rescheduled number of times.
ORDERED ITEM IS NOT YET DEELIVERED.
Message sent to Snapdeal through their website on 03.12.2021.
Reply received as " Your request has been registered with reference number 77131638. We are eager to resolve your concerns and will contact you within a maximum of 48 hours. We'll either call or email you regarding your request."

But there is no response afterwards.

Jan 14, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 7/2 6th.street nadukkupam triplicane, chennai - 600005

Dear sir,
We have received a product on snapdeal, we ordered one size but we have received one size, and its quality is low & worst...

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 11, 2021

Verified Support

Hi Customer!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Kolkata

Snapdeal just harasses it's customers. I have ordered a blue bag, received a sheer bad quality bag with ash colour. I complained for the bad quality. They came for return the first time, rejected it because it was a different colour. Complained again mentioning about the quality, the guy came and said, he can't receive the parcel due to it's colour difference.

Snapdeal, please place educated people in your complain services, and recruit people who are not colourblind. Worst experience with SNAPDEAL, and requesting everyone to refrain from using SNAPDEAL.

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I ordered HMTI 1024 Black metal analog men's watch worth Rs. 449 (suborder id:- [protected]) on 14th November 2021 and when I got delivered the product I was not satisfied with the product and asked for the refund which they agreed to and the shadowfax company member picked up the product on 27 November 2021 and since then its been 15days I didn't get my refund I've been continuously asking for the refund but their executives kept on telling me the same thing that they will update me in 24-48 hours but they would never. I only would ask them for the update on my refund and they again would tell me to wait for 24-48 hours. When I tracked the order on snapdeal app it is showing that the product is cancelled but in the below it is clearly showing that I paid the money of Rs. 449 via cash on delivery. I have also given them the debit card details and it was all correct as in the past too I've got my refund from snapdeal and ordered many products but now they are doing like this. Please do something about it.

+1 photos

Dec 10, 2021

Complaint marked as Resolved

It isn't resolved

Snapdeal.com customer support has been notified about the posted complaint.

Dec 10, 2021

Updated by Gajapaga Laxmaiah I ordered HMTI 1024 Black metal analog men's watch worth Rs. 449 (suborder id:- [protected]) on 14th November 2021 and when I got delivered the product I was not satisfied with the product and asked for the refund which they agreed to and the shadowfax company member picked up the product on 27 November 2021 and since then its been 15days I didn't get my refund I've been continuously asking for the refund but their executives kept on telling me the same thing that they will update me in 24-48 hours but they would never. I only would ask them for the update on my refund and they again would tell me to wait for 24-48 hours. When I tracked the order on snapdeal app it is showing that the product is cancelled but in the below it is clearly showing that I paid the money of Rs. 449 via cash on delivery. I have also given them the debit card details and it was all correct as in the past too I've got my refund from snapdeal and ordered many products but now they are doing like this. Please do something about it.

Verified Support

Dec 13, 2021

Snapdeal.com Customer Care's response Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 70, Rajaji Street, Sathya Studio, Kangeyam

I just entered to make money online. There I met snapdeal business and I trusted it by name and I get into the work. The name Rani and she told that she is the customer assistant of snapdeal. She gave me tasks that falls on level 1, 2, 3, 4 . I came to leave 4 . She said compelete 5 task then you can withdraw it. I completed that. But after She said there is another task with huge amount that falls on lakhs . I asked for my money back but she declined it after completing this only you can get She told. It's totally fake one . I will give you proof

+3 photos

Jan 12, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

Snapdeal.com Customer Care's response Dear Customer,

Please do not respond to any Phone
Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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Website: www.snaodeak.com

I have made a order of a shoe of price ₹2600.the money has deducted and order has been confirmed but I have forget to change delivery address so I cancelled my order but money has not been credited they are just saying that refund has been initiated and your reference no is ... Please contact your bank .so what I have to do

Jan 15, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

Snapdeal.com Customer Care's response Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Website: snapdeal.com

There is a complaint already for this and SnapDeal guy called me yesterday and i told very clearly that it is a replacement not refund. In the site also yesterday it was showing as Replacement.

But still i received a message today that Refund is initiated.

What is the point of following up on the issue if refund is initiated when the complaint is all about replacement ??

Please make sure that Replacement happens for this order.

Jun 29, 2022

Complaint marked as Resolved

After posting complaint here, Snapdeal guys called me with updates regularly till the issue is resolved. But i got Refund not Replacement as requested. That's OK.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 10, 2021

Verified Support

Hi Kavitha,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 10, 2021

Verified Support

Hi Kavitha,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Address: 41,hazra road

I had ordered G spot rabbit vibrator from your app, and I wanted a replacement but then I had cancelled the return...and yet the delivery man came to our house not once, twice. I had cancelled my return yet he has been coming.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 10, 2021

Verified Support

Hi Yashvi,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: Thumkunta, Hyderabad

I got damaged items. I raised return request for replacement. But no one is coming for pick up the damaged items. I contacted several times from past 29 days to your customer service. Every time they are telling within next 2-3days your item will pick up. But no use.

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Dec 08, 2021

Updated by Parich Please do the needful

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I have order my product from snapdeal and it is delivered with wrong size and it is showing that it Is not returnable/exchange. As it is duty of company to deliver product with correct size.
Here by I mentioned my order number
[protected]

Its a request, pls take a action agains it.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 10, 2021

Verified Support

Hi Meena!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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In Google I get a what's up number after we start the chat a lady send me a message that she a Snapdeal costumer care executive and she offered me part time job to premote Marchant on Snapdealwin.com after that I started completing the task in vip 3 they started freeze my money on there website in vip3 I completed 4 task and lost 39000 and my 5 th task was for 32000 rupees but there I realised that I lost my money in a scam
I requested them to give back my money but de didn't reply
I called police but they said in that types of cases they can't able to fine the criminals

+3 photos

Jan 11, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: Kolkata

Accounts Code : Sf591a Register Name "CALFIN" was inactive by Snapdeal.com. but the Remain amount paid as Advertisement amount Rs.6000 + not refunded yet. several reminder has been given but did not get any respose from there end.

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Website: Snapdeal web .com

They told me to complete vip 3 task 3 and after deposit they freeze all my moneyy . Please help me to get my money back . I have there back account details please help me to get my money back

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Please help me to unfreeze my money

+1 photos

Jan 17, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2021

Snapdeal.com Customer Care's response Dear Pranathi,

I've shared this with my team. We'll connect with you soon regarding this.

Regards,
Team Snapdeal

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Address: Thumkunta

This item has sp many damages. I raise return request for replacement on 19th nov 2021. But no one is coming for pick up
I contacted so many times to customer service. They are telling with in 2-3 days your item will pick up like that. But no use. Item is still.with me only.

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Dec 04, 2021

Updated by Parich They are not pick up damaged items and not replacing good items

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Website: snapdealwin.com

They keep promoting you as VIP1, VIP2, VIP3...At first they had me to do two tasks for VIP2 and even provided commission which was available for me to withdaw..then they promoted me to VIP3 where after completing first two tasks they freeze your money and compel you to deposit more. They have freezed 38650rs. and asking me to continue doing tasks and compelling me to deposit a lump of 23940rs. more to unfreeze my amount.
I humbly request Government Of India and please block there website and do possible action against this. I had seen many complaints for the same reason but haven't seen any resolution by the Forum, So please do something, stop do fraudsters to do more fraud with Indians.

+1 photos

Jan 8, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2021

Snapdeal.com Customer Care's response Dear Nirmala,

I've shared this with my team. We'll connect with you soon regarding this.

Regards,
Team Snapdeal

Verified Support

Jan 24, 2022

Snapdeal.com Customer Care's response Hi Nirmala,

We would like to inform you that Snapdeal does not have any sort of association with above mentioned . You are advised not to share any personal or financial information.

Regards,
Team Snapdeal

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pranathi@*

from Hyderabad, Andhra Pradesh

Dec 6, 2021

Did u get your money back.

KarthikKumar.'s reply, Dec 6, 2021

Tell your email id let me help you on this

Jaych247's reply, Jan 23, 2022

Help me too

Jaych247's reply, Jan 23, 2022

[email protected]
This is my email please please please contact me if u have any info to get money back

J

Jaych247

from Dehgam, Gujarat

Jan 23, 2022

Help me too please [protected]@gmail.com this is my mail

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