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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
Complaints 14453
Resolved
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Snapdeal.com reviews & complaints page 22

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D
Deevena1234
from Rajahmundry, Andhra Pradesh
Nov 15, 2021
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Website: snapdeelwin. com

She forced me to do tasks and to deposit money. And to get my money which i had invested before, i invested more money. Like that i deposited 42400.now i am unable to withdrawal my money. Please help me to get my money back.
+1 photos
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    Saurabh Kumar dixit
    from Bareilly, Uttar Pradesh
    Nov 15, 2021
    Resolved
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    Resolved

    Sir
    Delivery boy Ayush Sharma used very unpleasant and unprofessional threatening language regarding delivery on phone when call was made from customer executive on conference.

    These types of incidents are a big mental harassment.

    Regards
    Dec 18, 2021
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Nov 15, 2021
    Updated by Saurabh Kumar dixit
    If appropriate action not taken on my complaint, I would escalate this matter in a legal way and on social media platform.
    Also I will Quit as a customer of Snapdeal
    Verified Support
    Nov 16, 2021
    Snapdeal.com Customer Care's response
    Dear Customer,

    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

    Thanks!
    Team Snapdeal
    Hi, my self is Manish Yadav, I ordered 16 nov & received 20 nov .But when I open that product it's not working..When I complaint, snapdeal said that it's not returns abut quality...Please return that .ASAP
    Snapdeal.com Customer Care's response, Nov 22, 2021
    Verified Support
    Hi Adavya,

    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

    Thanks!
    Team Snapdeal
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      D
      Debojit baruah
      from Tezpur, Assam
      Nov 14, 2021
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      Address: Niz goroimari solagaon paul motor workshoo
      Website: Snapdeal

      My order has been not yet come.why
      My payment has been successfully paid online mode
      Snapdeal.com customer support has been notified about the posted complaint.
      Hi Debojit,

      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

      Thanks!
      Team Snapdeal
      Hi Customer,

      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

      Thanks!
      Team Snapdeal
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        B
        BMJbd
        from Aligarh, Uttar Pradesh
        Nov 14, 2021
        Resolved
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        Resolved

        This is really very shocking and unlawful as well that someone rohit (mobile number- [protected]) is using my email id with his Snapdeal profile. While I never ever used this mobile number [protected], and on the other hand I don't know any such "rohit". I am shocked and wonder if it would be possible for someone else to use my email id with his Snapdeal profile without my knowledge while my email id has two steps verification enabled and was never hacked and l regularly update my email id password. Now, my query is how Snapdeal can update my email id with someone else's profile without confirming whom it belongs to?
        Dec 18, 2021
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Nov 16, 2021
        Snapdeal.com Customer Care's response
        Hi Customer,

        We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

        Thanks!
        Team Snapdeal
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          M
          Manwendra Pratihast
          Nov 14, 2021
          Resolved
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          Resolved

          Placed an order for dermanest sanitizer 5000ml vide sub order no [protected] dt 1st Nov. 21 and paid Rs 2011/- & the delivered product was different. It was hand was and the MRP as printed on the item was Rs 950/only.
          Called call centre for return or refund. They accepted but now they are refusing with argument that correct product has been delivered. How it is possible? See the difference of price.
          The manufacturer has also confirmed that the wash and sanitizer are different product.
          It is requested to kindly take necessary action for return & refund.
          Thanks
          M Pratihast
          +2 photos
          Dec 18, 2021
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Nov 16, 2021
          Snapdeal.com Customer Care's response
          Hi Manwendra,

          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

          Thanks!
          Team Snapdeal
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            M
            Manwendra Pratihast
            Nov 14, 2021
            Resolved
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            Resolved

            I had ordered for the hand sanitizer 5000ml vide sub order no [protected] dtd 1st Nov. 21
            &paid Rs 2011.The product was delivered on 7th.While checking, this product was hand wash & not sanitizer & the MRP as printed was Rs 950 only. When called for return, they taken request but now they are not agree either for return or refund. Call centre executive said that hand wash & sanitizer are same while manufacturer confirmed both are different.
            Request for an early redressal of my grievance.
            +1 photos
            Dec 18, 2021
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Nov 16, 2021
            Snapdeal.com Customer Care's response
            Dear Customer,

            Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

            Regards,
            Team Snapdeal
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              B
              BanchoddasChhatriwala
              from KOLKATA, West Bengal
              Nov 14, 2021
              Resolved
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              Resolved

              Address: Dakhin Math Kabaristan, Kaikhali Mondal Ganthi Kolkata-700052

              I have requested return for my parcel at 24th October but now it's 14th November still nobody came to pick my order. I have called snapdeal's customer service, they told me that the pickup would be initiated withing 3-4 business days but 1 week has been passed still no one came to pick my order
              Dec 18, 2021
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Nov 16, 2021
              Snapdeal.com Customer Care's response
              Hi Customer,

              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

              Thanks!
              Team Snapdeal
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                A
                Arfan Arif
                Nov 13, 2021
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                I have completed the VIP3 all mission then also i am not able to withdraw
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                  I
                  Indoharsh
                  Nov 12, 2021
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                  I ordered a pair of shoe on 27 Oct, but got small size. Then I applied for return on 28 Oct but they have not picked it up yet. Today is 12Nov.
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Hi Indoharsh,

                  We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                  Thanks!
                  Team Snapdeal
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                    S
                    Seema Jaganathan
                    Nov 12, 2021
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                    As i ordered cherokee green sweatshirt but the delivered item was men's slipper.it' completely the snapdeal's fault. So i requested to return the product but you're not accepting my return item.my money was also not yet refunded.
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Hi Seema,

                    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                    Thanks!
                    Team Snapdeal
                    Seema Jaganathan's [Complaint's author] reply, Nov 16, 2021
                    49046086685
                    Still the item was not picked up for return...the request was initiated by me since november 8 but still my money is also not refunded
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                      J
                      Jasmika
                      from Chennai, Tamil Nadu
                      Nov 12, 2021
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                      Address: Jasper Infotech Pvt Ltd 246 first floor phase 3 Okhla industrial area new delhi 110020
                      Website: snapdealwin.com/pages/register/register?pcode=n5hk

                      Two days before one person contacted me and told she a Snapdeal assistant and asked me to invest money on buying products and once the task is completed she will refund my money. fist invest the money to complete the task but after the task is completed she asked me to invest on another product to complete the task and freezed my amount and told to invest money to return back my money. Is this real or fake game.. will I get my money back or not if again I buy product
                      +3 photos
                      Nov 12, 2021
                      Updated by Jasmika
                      Two days before one person contacted me and told she a Snapdeal assistant and asked me to invest money on buying products and once the task is completed she will refund my money. fist invest the money to complete the task but after the task is completed she asked me to invest on another product to complete the task and freezed my amount and told to invest money to return back my money. Is this real or fake game.. will I get my money back or not if again I buy product
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                        S
                        sirisha.k
                        from Hyderabad, Telangana
                        Nov 12, 2021
                        Resolved
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                        Resolved

                        My order delivery was delayed and when the order was delivered I had size issues so I wanted to return the product. I raised the request, it's been 15 days there to no pick up still.
                        And when I spoke to the customer care department they assured me that within 24-48 hrs pick up will be initiated. Still no pick up. After 5 days again when I spoke to customer care department. The agent name is Pallavi.
                        She has no respect towards the customer. She is criticizing the customer and was talking about the amout. Actually the product the ordered was of Rs.250. so she was telling 250rs will be credited to your account. Is this the way u give customer service. Whether it's 250 or 2500 doesn't matter. Your service matter's the most. She doesn't have respect towards money. Shame on her and Shame on your company to hire such kind of cheap mannerd people who are only concerned with huge amount product services only. I Request the team to please take action on this or stop selling products that are below Rs.1000. Because for you people who place least amount product are cheap. My kind request please Don't encourage such unprofessionals.

                        MOBILE number - [protected]
                        Email ID - [protected]@gmail.com
                        SubOrder ID - [protected]
                        Product name - FASHION365 Cotton blend white plain polo T shirt
                        Dec 15, 2021
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 14, 2021
                        Snapdeal.com Customer Care's response
                        Hi Sirisha,

                        We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                        Thanks!
                        Team Snapdeal
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                          snabpran
                          from Kolkata, West Bengal
                          Nov 11, 2021
                          Resolved
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                          Resolved

                          Address: Snapdeal, kolkata

                          I submitted my return on 24 oct, 2021(Order ID: [protected] (1 Item) at the same day and almost the same time of the delevery. Today is 11 november but still there is no progress of my return and my refund.really I confused why are doing these this kind of flattery with your customer. I already have written so many email to you but you are sending auto generated same reply repeatedly. you told me to wait for 48-72 hours number of times but you have not kept your asurence. Still you have not picked up your item as well as you have not initiate my refund where as it was a cash on delivery.Has snapdeal forgotten to fullfill their commitment of return policy?????? It really confused me. It is an irresponsible work that was hardly snapdeal ever done before.
                          Dec 14, 2021
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 13, 2021
                          Snapdeal.com Customer Care's response
                          Dear Customer,

                          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                          Thanks!
                          Team Snapdeal
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                            T
                            tanzin yonden
                            Nov 11, 2021
                            Resolved
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                            Resolved

                            I ordered a casual shoes from the snapdeal
                            But i cancelled the order next day. I asked through whatsapp chat many times about the refunding they said to wait. When i asked them eight days later they are still saying to wait
                            Dec 13, 2021
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 12, 2021
                            Snapdeal.com Customer Care's response
                            Hi Tanzin,

                            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                            Thanks!
                            Team Snapdeal
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                              U
                              Ujjayeni Sen
                              Nov 9, 2021
                              Resolved
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                              Resolved

                              I ordered my first order for combo set of two books The kite runner+ And the mountains echoed by Khaled Hosseini on 21st October, 2021 i got the item on 29th October via shadow fax courier service . I opened the package and it was another combo set of Khaled hosseini books. I requested for replacement for the order and it was accepted for return via Delhivery courier service. The replacement order was confirmed automatically after the return process. Then it was shipped via Bluedart and handed over to me on 7th November, 2021 again same set of combo was given to me that wrong one. I requested for return and refund. It was supposed to be picked up via Shadow fax courier service but the pickup was delayed and therefore
                              today i.e., 9th november, i rescheduled the date of pick up as i won't be available on 10th of November which is ofcourse tomorrow but the thing is when i opened the site of shadow fax it said that the pick up has been cancelled but it was not cancelled it was rescheduled. Also in the app of Snapdeal its said pick up has been failed but no-one have called me for pick up. I tried to contact so many times they didn't provide me a proper solution. They are trying to assure me with "sorry for the inconvenience caused". Is this a scam of Snapdeal?
                              Nov 13, 2021
                              Complaint marked as Resolved 
                              My return and refund issue have been solved
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 11, 2021
                              Snapdeal.com Customer Care's response
                              Dear Customer,

                              Sorry for the inconvenience. Our team got in touch with you and updated you on this. As discussed, kindly wait till the requested time.

                              Regards,
                              Team Snapdeal
                              Verified Support
                              Nov 15, 2021
                              Snapdeal.com Customer Care's response
                              Dear Customer,

                              Hope you are doing well. We wish to inform you that the refund against your order has been completed from our end. Hence, we are closing your request. Do keep us posted in case of any further assistance, we'd be happy to help you.

                              Thanks,
                              Team Snapdeal
                              My issue have been resolved and i have recieved my refund . Thank you Snapdeal team❤️
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                                Anurag Pawar
                                from Raia, Goa
                                Nov 9, 2021
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                                My order pickup did not initiate yet, i am getting reply from snapdeal only that my order will pickup from last 1 and half months.
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Hi Anurag,

                                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                Thanks!
                                Team Snapdeal
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                                  akanksha_k22
                                  Nov 9, 2021
                                  Resolved
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                                  Resolved

                                  This is Akanksha with registered mobile no. [protected] and email id [protected]@gmail.com with Snapdeal. On 7 nov 2021 i ordered product from wishlist but my money was deducted from account and order was not placed. Kindly enquire into it.
                                  +2 photos
                                  Dec 13, 2021
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 11, 2021
                                  Snapdeal.com Customer Care's response
                                  Dear Customer,

                                  Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                                  Regards,
                                  Team Snapdeal
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                                    S
                                    sangepu15
                                    from Mumbai, Maharashtra
                                    Nov 9, 2021
                                    Resolved
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                                    Resolved

                                    Address: California, United states
                                    Website: Snapdealwin.com

                                    They keep promoting VIP1, VIP1, VIP3.. At first they told me to two task even thay provided commission. Which is available to withdraw money. Then they promoted to VIP3 where after completing first 2 tasks they freezes money asking to deposit more. They have freeze more than 2.5 lacs and asking me to complete the task. And then saying to deposit bank guarantee, refundable tax, and bank security. Which I all done. Still am not received the amount and that too amount is still freezed and asking me to deposit more. I already lost more than 3 lacs. For deposit and still not withdrawn and still they come asking me to deposit more.. That numbers are from California started with+[protected] and +[protected] and +[protected].in United States of America, , please help me out to withdraw my money back 🙏
                                    Nov 24, 2021
                                    Complaint marked as Resolved 
                                    Snapdealwin there asked me to deposit for VIP1 VIP2 and VIP3 then I deposited after that all my money freezees. They said to deposit again to unfreez. I did 2 times for the same then again came back asking me to deposit money to unfreeze. Kindly help I already deposited 3 lacs. Please I want my money back..to withdraw my money.. 🙏
                                    Did you got your money back ?
                                    Pranay1302's reply, Nov 26, 2021
                                    NO
                                    Bunny Vdk's reply, Feb 20, 2022
                                    Hi bro iam Rocky ths is my whatapp number 7794094653 put hi to me because same suation and same from California they are my money also freezed bro😞
                                    did you get you money..?
                                    They keep promoting VIP1, VIP1, VIP3.. At first they told me to two task even thay provided commission. Which is available to withdraw money. Then they promoted to VIP3 where after completing first 2 tasks they freezes money asking to deposit more. They have freeze more than 2.5 lacs and asking me to complete the task. And then saying to deposit bank guarantee, refundable tax, and bank security. Which I all done. Still am not received the amount and that too amount is still freezed and asking me to deposit more. I already lost more than 3 lacs. For deposit and still not withdrawn and still they come asking me to deposit more.. That numbers are from California started with+[protected] and +[protected] and +[protected].in United States of America, , please help me out to withdraw my money back 🙏
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                                      sangepu15
                                      from Mumbai, Maharashtra
                                      Nov 9, 2021
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                                      Address: California
                                      Website: wa.me/639474008775

                                      I have deposited 3lacs money but all of my money is unfreezed not able to withdraw. They are saying to deposit more to withdraw, like bank security, refundable tax, , and I deposited they promised me that they will get, they are asking me to to deposit more..
                                      Please help me out.. To get my money back.
                                      Snapdeal.com customer support has been notified about the posted complaint.
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                                        AnikaDev
                                        Nov 9, 2021
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                                        I have already returned a product that I ordered to the delivery agent but the support service on app says that I haven't returned it and I was not given the refund amount.
                                        But I have already returned the product and I don't have it with me and I immediately want the refund for the product
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Hi Anika,

                                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                        Thanks!
                                        Team Snapdeal
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