Snapdeal.com Complaints & Reviews

Suborder id:[protected]
Case id: 07567155

We have dispatch 17 order on 13.05.2017 today after 1 hour of dispatch courier boy call me and say please come warehouse because one of your order has a stone instead of a phone, this is a lie because warehouse did not have any cctv footage, in your warehouse our phone replaced with stone, the video was created in phone by supervisor is fake because there is no packing on the product and no lamination on the product just cutting of the sticking seel and showing the out of it this fake video, we believe this video when you open the whole packed phone and the laminated phone in front and then cut of it seal and show us, then we believe that there is a stone in the packet.

Please take hard action on oc+ courier team kirti nagar new delhi,

In our app stabilizer v-guard 400 refund was initiated on 27 may .But refund is still not received in my account.
kindly check and do the needful to refund my amount.

THANKS
RAVISHANKAR
[protected]

Sir,
I'd ordered an item acer one s1003 laptop (1 qty) from snapdeal with order id [protected]. The actual delivery date expected was 03 jun 2016. It got delayed and i didn't get my product till 14 jun 2016. As per the advice of their customer care executive, i cancelled the order on the same date. It was told i'll get my refund of rs11495 in next 6 working days. Till date (27jun 16) i haven't got my refund. I've called them many times, but they were just apologising and telling that the problem will be solved as soon as possible. But they are just giving vague reasons that my product haven't reached back to them. Now, they've also blocked me from calling to their customer care.
Pls do the needful and help me in receiving back my cash.
The cancelled order is attached herewith.

Hi Team,

I have been trying to replace this order from last 1 week and there is no response from Snapdeal either on pickup or replacement of the product. Customer care is also not helpful on that subject. I would like to place a refund request for the same. Mobile number which is specified in order is not correct hence changed, still there is no response from team for anything. Please look into this issue ASAP as this site is losing credibility in eyes of customer because of lethargic responses from Snapdeal.

Regards,
Sikanta Raut

I ordered 2 jack and jones shirt from snapdeal... Firstly i cancelled 1 because i have to check quality of the product.
When the item is delivered there is now brand signature on buttons that, s why i request return for the product there is no executive comes from there end.. Lastly when i called customer care they said wait for 48 hours your concern will resolve.. But there is no responce till 72 hours iagain called on 22 they saided to wait 48 hours..
And at last today[protected] i called to cutomer care... They said we assure you we will pickup your product with in 48 hours but i asked why i will bear i don, t want to bear the situation then the senior executive hyper and said now we don, t refund your amount and the complain closed by saying that he have called on 24 th and hence my number was not reachable that, s why they are closing the case and they don, t give my amount back... I really need this amount i already facing problem i, m a college student i can, t afford this amount wasting but from snapdeal they are saying that we can, t do anything u have to bear the amount

Have ordered one home theatre and post delivery when i checked the product, there was no warranty card, wire was not intact for speaker.
Also the quality of the product was very bad. On high volume it gives a bad sound.
When i was not satisfied i requested for refund, but snapdeal upfront refused for the refund saying the box was open.
As per snapdeal the tag says easy refund but with such experience it does not look like same.
Also the customer care person told do what ever you want to do, they will not refund.
I have to go for consumer forum and need to file a fraud case.
Bikram

We purchased this sonama wardrobe back in october 2016 and it came with missing parts.

After many many phone calls, emails, and facebook messages we were told the missing parts would be sent or we would receive a refund because we cannot use the wardrobe with missing parts. This went on for months with lies and promises over and over again.

Eventually we had to return to the uk but was promised the parts would be sent out so they would be delivered by our return.

It is now 8 months later and still no parts.

I will now instruct my lawyer to file a fir (Section 175c) against you for breach of contract and will be contacting every social media outlet possible to let them know about your complete lack of trading standards.

Regards mr lane

Order i'd -[protected]
Complain ticket no. 42495855
Transaction amount 6590
Sir i placed a order from snapdeal a rayban sunglass on 13 june 1017. This product delivered my on 16 june 2017.
When opened the product it contain only sunglass. It not contain the leather case which are clearly mentioned in the product description.
Regarding to this problem i called to customer care of snapdeal. They accept my complaint and told me to wait for 2days. After 2days i received a mail from snapdeal and asked me leather case isnot included with this sunglass. Then i replied of this mail with screenshot of product description in which clearly mentioned the leather case with sunglass. Then they furthur sent mail to me we give 500rs for this leather case they told me you can purchase from market but i denied for this because it is not easily available in market. Then i further called to customer care and i told to you give me a leather case but they told me it is not possible. Then i said to return my product and they accept my request.
The product picked up successfully on 21st june 2017 by snapdeal courier partner and it reached to snapdeal at 23rd june 2017 then product goes in quality check. The quality check was successful on 23rd june 2017.
I called to customer care they told me your product is successfully recieved to snapdeal and your quality check is successful. And we initiate your refund in 24hour and we return your money in your bank account.
But refund isnot initiated by snapdeal tillnow
Todat i called to customer care for refund. They told me we can't refund your money because your account is blacklisted by our internal team. Then i asked to reason for this. They told me we can't help in this case and not give any information about this because this is our policy. We can't share any information about this.
Then i further called to customer care and i asked for reason. They told me you cancelled order many time due to which snapdeal had loss so your account is blacklisted. We can't return your money.

Sir really sorry from my side for this. But i cancelled order on that case when valid problem with me. I purchased many product from snapdeal like 3 watches and apple cider vinegar and protien shaker and used it till now. But i also returned some products like track pant powerbank but only returned in that case when actual problem with this. Track pant wasnot fit to me and powerbank isnot working.
Sir i have only two account with snapdeal because first account registered mobile number is closed. Then i opened 2nd account on snapdeal and first email id already registered to snapdeal so i attached 2nd email id. Apart this i have no any account with snapdeal.
Sir i am a genuine customer. I am not a fake customer so please return my money this time. I promised you i willnot cancel any product in future.
Sir i am a student and 6590 is a large amount for me
Thankyou sir

Dear consumer mai har din snapdeal ko call krta hu koi resolutions nhi koi refund nhi please help me 25/5/2017 to 26/6/2017 tak bhi refund nhi kiya
Order id : [protected]
Suboder id
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Complaint number
42395450
42395443
42395442
42395430
42395426
42395400
Order id : [protected]
Suborder id
[protected]
[protected]
Complaint number
42255122
42544924
Order id [protected]
Sbuorder id
[protected]
[protected]
[protected]
Complaint number
42544873
42544834
42544842

I had bought a three burner gas stove from Snapdeal. It is a glass top Stove. And when I opened it, The Knob was already broken. Tried to contact snapdeal several times, but no response from them yet.
I am attaching the scanned copy of the bill(Invoice)

I need the replacement of the product as soon as possible.

I have bought mac imported nc 30 studio fix powder plus foundation compact 15 gms and mac liquid eyeliner black 6 gm from snapdeal on 1st june 2017 and when i received this article and checked with mac store they said it is duplicate product please talk to seller why they are selling duplicate product.

I have word with snapdeal also they are not agree to take back this also.

Dear snapdeal team,
I'm vandana sunil soans,. I'm not get the product i have ordered. I ordered black and pink dress cost is 580 rupees. But i got the blue dress that was not match with the dress i ordered. So many times i ordered in snapdeal but i got gud products but this time i was not happy with the product. I need to replace the product or want back my amount if i didn't any response from your side i'll make a complaint in consumer court regarding this. Requesting you to solve this problem as soon as possible. I got the dress order id is different[protected]. But i ordered id with 119
Find the attach copy of dress i ordered and also i attached the copy of dress i got.. Thanking you.

Order id-[protected]
Price :580/-

I purchased leeco le2 (32gb), order no: so[protected] suborder no: [protected] from snapdeal on jan 11th 2017, paying rs.10, 999/- had issues with the phone right from the beginning, would get heated up on charging. Inspite of mailing snapdeal did not receive any response. Two days back it completely crashed, unable to even switch it on. It is hardly 5 months since i purchased it. It is still within the warranty period.

Finally received a mail from snapdeal, mentioning the service centre at hyderabad. Snapdeal did not bother to even give the phone no of the service centre. Googled and got the phone no., on contacting them, they bluntly said they are not authorized, kindly contact snapdeal and cut the phone. When i spoke to the snapdeal customer care executives - simron & arjun sharma, they bluntly refused to help us and said we can't do anything about this.

The least they could do is give us a valid authorised service centre to get the phone repaired. This is not expected from snapdeal. Why should i forgo rs.10, 999 for no fault of mine.

Request you to send me a valid authorized dealers contact number or replace the handset as it is still in the warranty period. Expecting a positive response and hopefully the issue will be addressed.

Thanks & regards

I had ordered a gucci perfume and got lookalike with lower quality (Order id is [protected]). This happened weeks back and the same day within hours i requested for a return pickup.

Since then nothing has happened to the request and i’ve been trying to reach their customer care with email/phone. The customer care team said they’ll look into it - but nothing more.

I tried to reach the last mile logistics partner delhivery and they also said they’ll look into it - but nothing more

Wrote multiple emails to and even to kunal bahl and rohit bansal - still no action regarding the pickup.

At my wit's end, i'm left with the last option of starting several social media campaigns to bright to light the behaviour of snapdeal and delihivery

Sure, amazon / flipkart has sellers who sell fake items - but their customer support was not this shabby.

Dear snapdeal team,
I'm vandana sunil soans,. I'm not get the product i have ordered. I ordered black and pink dress cost is 580 rupees. But i got the blue dress that was not match with the dress i ordered. So many times i ordered in snapdeal but i got gud products but this time i was not happy with the product. I need to replace the product or want back my amount if i didn't any response from your side i'll make a complaint in consumer court regarding this. Requesting you to solve this problem as soon as possible.
Find the attach copy of dress i ordered and also i attached the copy of dress i got.. Thanking you.

Order id-[protected]
Price :580/-

I'm not get the product i was ordered.. Im not satisfied with the product.. i ordered many times but all the time i got the gud products. This time i'm not satisfied i want to return the product and get back my amount. i'm not happy with the product i have got. Kindly replace it or return the amount back.. thanking you

I got fraud call asking to purchase 4000 rupees products. After adding all items to cart he asked to call. He asked our card number and one time password by that i got to know that he is fraud and asked cancel the order.
In case of fraud he asked complain on snapdeal. Snapdeal is reputated company should keep check on these kind of fraud to keep their customers.

I got call from this number:[protected]

I bought a shoe from snapdeal but the size of shoe was different, so i returned it. The product was picked up on 3rd june and the refund was first initiated on 7th but i didn't recieve it. I mailed them of this problem and i got just 12 rupees in my freecharge account that was used on the time of payment initially. Money paid in cash was not refunded.

I have received mobile handset from snapdeal which is faulty., main problem is calling.in the replacement process snapdeal has not sort out the problem, and sent same mobile without repairing/replacing.

Snapdeal has rejected my replacement request without any reason. So many e-mail write to snapdeal but not given proper reason for rejection.

Order id: [protected] return @ micromax mobile.

Sunil jangale

I was not able to ship the item as I was out of town please reschedule it so that I can send it. There is no option to reschedule on the site. I checked my orders tab as well. This is unacceptable. I have tried to
Do it by phone but it says there is no order
From my number. There appears to be no other way than registring a complaint on national consumer beauro.
Ticket Id: 42624964