Snapdeal.com Complaints & Reviews

I bought nike shoes costing ruppee 4495 from snapdeal. But the shoes got torn within 3 months from date of purchase.
I visited nike showroom and they told me that original nike shoes have warranty and i have to contact the place from where i bought my shoes.

On checking more on internet, i came across similar complaints from more people also. Below is one such complaint.
"https://www.consumercomplaints.in/snapdealcom-fraud-snapdeal-fake-nike-sho...⇄

Also, the shoes is coming as invalid product in my order history which further confirms that the show is fake and has been removed by snapdeal now.

I contacted snapdeal with this information and also wrote to "[protected]@snapdeal.com". Every time they replied to my mails saying that they are working on my problem and their representative will get in touch with me regarding this.
Initially for first few weeks they replied same to my mails. But they have stopped replying also and are not giving any information about refund for selling me fake shoes.

Please help me to resolve this problem as snapdeal has stopped replying or sharing any information about fake shoes.

Pasting communication i had with them in last one month.

=

2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=...⇄ 1/4
Sumit gupta
We are unable to accept your refund request against invalid product offer.
10 messages
[protected]@snapdeal.com mon, may 22, 2017 at 1:33 pm
To: "sumit. G.[protected]@gmail.com"
Hi sumit,
Your nike multi color running shoes. Has crossed
The 7days
Return period
Based on our conversation, we understand that you want to return your invalid product
Offer.. Unfortunately, we can only take a request within 7 days of delivery of your item.
Thus your request cannot be processed. No refund will be issued for your item.
Click here to read about our easy returns policy in detail. We issue quick refunds and
Replacements for all requests raised within 7 days of delivery.
Order id: [protected] reference number: 42047629
Placed on: sun, 26 feb, 2017 request date: mon, 22 may, 2017
We look forward to seeing you again soon.
Team snapdeal
Check out our easy returns policy | browse top faqs, please go to help | support a
Cause via sd sunshine
Ref:_00d90wayi._500901dehfb:ref
Sumit gupta mon, may 22, 2017 at 1:55 pm
To: "[protected]@snapdeal.com"
2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=...⇄ 2/4
Hi,
I visited nike showroom and they told me that original nike shoes have warranty and i have to contact the place from
Where i bought my shoe.
Current response from snapdeal is very unprofessional as the product was bought less than 90 days back and it is
Getting torn now on its own.
Such incidences cause trouble to customer and damage trust on snapdeal.
I came across similar compaint from more people also.

The shoes sold to me are also fake.
Please check with your concerned teams/retailer and take appropriate action to get the shoe replaced or exchanged.
Thanks & regards,
Sumit gupta
[quoted text hidden]
Thanks
& regards,
Sumit gupta
Mob: [protected]
Sumit gupta mon, may 22, 2017 at 9:44 pm
To: "[protected]@snapdeal.com", [protected]@snapdeal.com, [protected]@snapdeal.com
Adding & as no update/response from
"[protected]@snapdeal.com".
Please help to resolve the issue as i received fake & defected shoes from snapdeal which is getting torn on its own
Within 90 days of purchase.
Thanks,
Sumit
[quoted text hidden]
Writetous tue, may 23, 2017 at 12:09 pm
To: sumit gupta
Dear sumit gupta,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative
Will get in touch with you regarding this.
Regards,
Team snapdeal
[quoted text hidden]
Regards,
Team snapdeal
Sumit gupta wed, may 24, 2017 at 2:50 pm
To: writetous
Hi,
Awaiting further communication from snapdeal representative.
Thanks,
2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=...⇄ 3/4
Sumit
[quoted text hidden]
Writetous wed, may 24, 2017 at 3:57 pm
To: sumit gupta
Dear sumit gupta,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with
You shortly.
Regards,
Team snapdeal
[quoted text hidden]
Regards,
Team snapdeal
Sumit gupta thu, jun 1, 2017 at 4:39 pm
To: writetous
Hi,
I am still waiting for your response. Also, no representatave from snapdeal has contacted me. It has been almost 10
Days since i raised this issue with snapdeal.
Thanks,
Sumit gupta
[quoted text hidden]
Team snapdeal fri, jun 2, 2017 at 9:44 am
To: sumit gupta
Dear sumit gupta,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with
You shortly.
Regards,
Team snapdeal
[quoted text hidden]
[quoted text hidden]
If you would like to unsubscribe and stop receiving all notifications from the domain click here. We will not be
Responsible for any drop in communication once you unsubscribe.
Sumit gupta tue, jun 13, 2017 at 3:47 pm
To: writetous
Hi,
2017620
Gmail we
Are unable to accept your refund request against invalid product offer.
https://mail.google.com/mail/u/0/?ui=2&ik=868f10471f&view=pt&search=...⇄ 4/4
It has been 20 days since i raised this issue with snapdeal. But no one has contacted me till now. Every time i get the
Automated reply to wait. Have also shared consumer forum link for another complaint about fake shoe of same
Type. Please share more details and refund the money or else i am left with no other option than filing a complaint in
Consumer board/forum.
Thanks,
Sumit
[quoted text hidden]
Sumit gupta fri, jun 16, 2017 at 9:48 am
To: writetous
Still waiting for response.
[quoted text hidden]

I have ordered an mobile from snapdeal on 3rd of july 2017.. And i have received the product on 5th on july 2017.. But the screen was broken.. It went for replacement on 6th and on 10th it was approved.. And till 16th i was miss guided.. And on 16th i got an email sating that my account of snapdeal is being blocked and ill not get my refund/replacement/even my old product.. I again complaint about it but again i m getting the same replies from the snapdeal... I have even complaint about the issue on twitter then too same response and today they are telling that they have found some fraud transactions in my account... I have attached the copy of the email i have got..

I purchased 3 items from snapdeal till date.
You all will be surprised that all 3 products are defective.
1. Sony car audio system purchased for rs 10000 but from day one it's radio fm is not at all working.
2. Car 3d mat purchased for rs 1100, when received there is a hole in one mat which is easily visible, this shows that snapdeal people willingly send there defective products to customers.
3 phillips trimming machine for rs 950. After one month its blade were jammed and when i took it to service centre they said blade will change and it will cost you rs 500... Disgusting.
Same trimmer my brother also purchased from amazon which is working perfectly and it look like of good quality and my trimmer looks duplicate/ light in front of trimmer purchased from amazon.

Please don't purchase products from snapdeal, they sell defective and duplicate products and cheat customers.

[protected]@yahoo.com
[protected]

I have not received refund for my items that i have returned. The items were picked on 30th of may 2017. The refund policy . Till date i have not received my amount. I spoke to ms . Ekta who said she will arrange for call. But till date i have not received any call or msg. These...

Dear sir maine 25/5/2017 ko www.Snapdeal.com par shose order kiya tha deliver nhi karwane par cancel kiya jika refund nhi kiya har 48 hours ke bad call karta hu koi response nhi milta mere paise kab refund hoga bank details or order details suboder details attached kiye hai please check it

Order id: [protected]
Suborder id
[protected]
[protected]
[protected]

Order id: [protected]
Suborder id
[protected]
[protected]

Order id: [protected]
Suboder id
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]@gmail.com
Mobile [protected]

I have not received refund for my items that i have returned. The items were picked on 5th of june 2017. The refund policy is for 10 day. Till date i have not received my amount. I spoke to ms. Ekta who said she will arrange for call. But till date i have not received any call or msg. These guys are purely a waste of money and money. I cannot keep following up daily.

Order no.:-[protected]

Himanshu saini
[protected]

Order falken tyre 185/70r13 86h but received jk tyre 175/60r13 i want exch ange even it's in not matching my order but not accepted snap deal i'd no.[protected] compliment no.42420196 still snap deal mailing me simply ur account suspended ur request not considered. I asked snap deal customer care person why not exchanging item and suspension account there giving answer ur replacement ratio is crossed. I told him i ordered 17items but 2items order cancelled before dispatch how i crossed ok if i crossed means why nt intimate. And why u taken my order ther telling simply sorry please take matter solve me

Dear team,

I have ordered a usha rice cooker from snapdeal.com worth rs. Of 6220 on 2 may 2017. Because of quality issue i didn't like the product and cancelled it. On 22 may 2017, i got a message from snapdeal.com saying that "your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days"

I waited till 10 jun 2017 but didn't get the message for money refund from my bank account. I called snapdeal.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your customer care of your issued bank. Snapdeal.com is not going to loot your money. They provided me an rrn number. I called to sbi customer care and they said they have not received any refund from merchant snapdeal.com. When i told sbi guys to check rrn number, they dont know rrn number, they told me that to contact snapdeal.com.

Hi,
My refund against order id: [protected] is long pending. Product against this order no. Was returned on the same date thu, 8 june, 2017 when i received defective product from snapdeal thu, 8 jun, 2017 but still the money is not refunded. I have already provided bank details as per the request. All necessary compliances as required by company is already done. I several calls to snapdeal team. But they always assured me for clearing my refund within few days but till date i am awaiting my refund despite of sharing my bank account details.

Please help me asap.

Regards
Ajit verma

Email id: [protected]@gmail

Hi,

I had purchased a baby pram on 2 jul17 (Order i'd [protected], brand - r for rabbit) from the site and they delivered this product of on 14th jul 17 at my place, it was an prepaid order.

Same day on 14th night i initiated a return request from there app stating the size is small for my baby and after that they send me an mail stating that they can't process my request.

I was so surprised and caled up customer care that guy (Navjot) told me that they can't return it due to size issue, if der is any damage or detect in the product then only they can return my product i was soon surprised because their return policy says dat if customer faces size issue den they will return the product.

I mailed these guys 3 times bt no response and then today ie 19th jul i again called up their customer care that why they are not returning my product and i got a completely answer today... Nw they are saying m nt an authentic customer as per their back-end team. Reason for this is i hv initiated return request multiple times i told them to transfer my call to their manager so that i can get a better or clear picture of this reason, den dat executive put me on hold for 40 mins and then suddenly their ivr speaking us to wait is also gone call was connected only bt no voice from other side.

Kindly look into dis matter and refund my any.

Regards
Sheetal sampat
[protected]
[protected]@gmail.com

I ordered Kent Grand Plus RO+UV+UF Water Purifier through snapdeal online shopping site. site was showing Rs 14899.00 per unit cost, but at the end site deduct Rs. 15898.00. When I closely observed the site I found that on the first e-page are showing Rs 14899 but as anyone click for purchase it turned into Rs 15898.

Below are the details of my orders for which i had placed cancellation request long ago but i didn't get my refund till date. It's been a long time i didn't get proper answer from you

Order no. 1
Order id: [protected]
Placed on 25 may 17
Amount (Rs.): 4885/- through net banking

Order no. 2
Order id: [protected]
Order placed on 26 may 17
Amount (Rs.): 1091/- through net banking

Order no. 3
Order id: [protected]
Order placed on 26 may 17
Amount (Rs.): 1695/- through net banking

I have called their customer care many times but they say product is already dispatched and with the courier and as soon as the courier return the product we will initiate your refund but it's been more than 25 days since the product is with the courier and they even don't have any details about courier no. Etc. Many times i have filed complaint they don't even reply.

श्रीमान जी मेने Date 25/5/2017 को Snapdeal.com पर shose का आर्डर किया था जो डिलीवर नही किया और ना ही केन्सल करने पर अभी तक मेरे पैसे रिफण्ड किये में हर 48 घण्टे बाद फोन करता हु कोई उचित जानकारी नही देते कब मेरे पैसे रिफण्ड होंगे मेरे पैसे रिफण्ड नही देते ये चीटिंग है धोखा है ठगी है हरासमेंट है यह आर्डर और बैंक डिटेल स्क्रीनशॉट अटैच कर के भेज रहा हु कृपा करके मेरे पैसे रिफण्ड दिलाये
SubOrder id
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]@gmail.com
Mobile [protected]

I have placed an order for essence life style blue casual shoes order no [protected] on 17th may 2017 anf same day i have returned in on the same day due to size problem and order is also picked on the same day i. E 17th may 2017. I have waited for week but i didn't receive my money so i have make a call to snapdeal care, they informed me that they have refunded it on 22may2017 and also provided me rrn asked me to visit bank and confirm my money. When i have visited it bank employees said its invalid id and when i have call to sbi care they also said me in valied id. So again i have made a call to snapdeal care and said about rrb no is invalid, they have asked me to wait for 24hours but after 24 hours also i didn't receive my money in my bank account they asked me to share my bank statement and that also i have shared with sanpdeal then also i didn't get my refund. Its almost 25 days nd more then 10 calles i have made to snapdeal care back to back day's and every time they have asked me to wait for 24 hours.

So i kindling requst you to refund my 517 + penalty +call charges more then 100 rs

Hi

I had order an item from snapdeal on jun11, 2017 and i got the product on 15.

When i opened the product (4g wifi datacard unlocked), it feels me it was used one for sometime and it was not properly unlocked.

So after seeing such item what the customer will be doing by default return or replace the item. I did the same to refund it.
But i got a mesage from snapdeal saying due to some transactions in snapdeal, we wont take the refund request and cus care told me, it was closed my backend team. I dont have any choice and reached here to get resolution.

श्रीमान जी मेने Snapdeal.com से Date 25/5/2017 को puma sports shose का order किया था ना प्रोडक्ट Deliver करवाया
ना ही उसे केन्सल पर अभी तक मेरे पैसे रिफण्ड किया
में रोज कस्टमेर केअर पर फ़ोन करता हु पर कोई उचित जानकर नही देते कब मेरे पैसे रिफंड होंगे न फोन का न ईमेल का कोई उचित जवाब नही
यह एक चीटिंग है ठग्गी है हरासमेंट है
कृपा इस website www.snepdeal.com से मेरे पैसे रिफण्ड करवाये आर्डर की डिटेल यह है
Refund pending
Order: [protected]
Order: [protected]
Order:[protected]
AJ[protected]IN
AJ[protected]IN
AJ[protected] IN
AJ[protected] IN
AJ[protected] IN
AJ[protected]IN
AJ[protected]IN

[protected]@gmail. com
Mobile [protected]

Dear sir i have an placed order date 25/5/2017 on www.Snapdeal.com
This is my order details but not received any refund

Six products
Refund pending
Order: [protected]
Aj[protected] in
Aj[protected] in
Aj[protected] in
—
Five products
Refund pending
Order: [protected]
Aj[protected]in
Aj[protected]in
Order:[protected]
Aj[protected]in
Aj[protected]in

My email
[protected]@gmail.com

My mobile [protected]

Snapdeal.com

I have not received refund

Six products
Refund pending
Order: [protected]
Aj[protected] in
Aj[protected] in
Aj[protected] in
—
Five products
Refund pending
Order: [protected]
Aj[protected]in
Aj[protected]in
Order:[protected]
Aj[protected]in
Aj[protected]in

My email
[protected]@gmail.com

My mobile [protected]

I have not receive d refund
Totally fraud hai snapdeal.com i have all recording snapdeal customer care 25/5/2017
No any refused no any delivery
No any response received only harassment and cheating
This is my order details dear snapdeal admin team
Attention please

Six products
Refund pending
Order: [protected]
Aj[protected] in
Aj[protected] in
Aj[protected] in
—
Five products
Refund pending
Order: [protected]
Aj[protected]in
Aj[protected]in
Order:[protected]
Aj[protected]in
Aj[protected]in

My email
[protected]@gmail.com

My mobile [protected]

My name is suprobhat dutta. I purchased a small table fan called activa tini from snapdeal.com price rs 1308 on 2nd jun 2017. Order id [protected]. Fan arrived on 7th june. When i opened box saw lots of damages and defects in the fan so booked return on that same day. That fan was then picked up from my home next day 8th june by reverse courier person. And they mailed that once the product reaches their local godown and quality check is done they will refund my money within 2 days. Then next day 9th june i received another mail stating quality check is done and its fine. And my refund is approved and money will be credited within 2 days. Today is 17th june. Over one week has passed they still didnt credited my money in my account. I called their customer care 3 times. And the executives there tells same story everytime. Sir dont worry your money is safe with us and due to some technical issues it might have not been credited yet. We will send it into your account within 24hours. And each day passes nothing happens. Already 3 days passed since my last call. And total approx 10days have passed i am yet to receive my money back. While other companies like flipkart and amazon refunds money within 2 hours of picking up return item. Snapdeal seems in no mood to return money. Its a fraud and cheat company. They just ate up my money. Shameful and disappointing.