Snapdeal.com Complaints & Reviews

I ordered a phone from you but as it got some problem the company found it eligible to replace it with a new phone. The invoice no. Was se55ba/16-17/387. But now i want you to pick it up from a different address as the item is not presently there in the delivered location. But the courier team of ecom express is going to the previous location agai n and again and not directing to the new address. The address for pick up is reliance jio infocom limited.1st floor of reliance trends. Rukminigaon. Guwahati 22. Phn no [protected]

I ordered philips trimmer
This fraud seller (Shyam world, 101 sairam complex, causway road, katargram, surat 395004) delivered bi feather king eye brow trimmer in the box with invoice bill as philips trimmer.
This eye brow trimmer worth 200/- only and they left no option to return it.
Even my snapdeal order list saying that my order is cancelled.
And customer care no.[protected]
Didn't give me any help by their chatbot.
Kindly help us to return this ptoduct as soon as possible.

Order no.-[protected]
Sub order no.-[protected]
Complaint no.[protected]
I ordered an iphone 5s 16gb on 4th june 2017 on snapdeal.com... Paid in advance on credit card... Got delivery on 5th june 2017 and the box has a nova trimmer in it instead of iphone 5s... Called and complained about it to their customer care... Their engineer visited on 6th june 2017 and made a job sheet for replacement as i got wrong product in box... Today 8 days completed but snapdeal.com is not replacing or not even refunding us...
Hansoty ameer hamza

Sir as i online purchase lenovo zuk 2 smart phon and paid online..
The item what i get is wrong item and the mobile is usable i booked return request and costumer care confirmed that you pick will arrange within 2 days.. But no buddy came and after then i call to costumer care he again told that pick up will arrange within 2 days but no buddy came and no i contact to costumer care and talk to his superviser mr ashutosh who talk me like uneducated person and told me that cant return your product... Now tell me wat i do.
The cost of mobile phone is 12999rs only

The office chairs we ordered broke after the 7 days return period snapdeal has and all they have been doing is give us a hard time and not take responsibility. One of the chair broke when a pregnant woman was using it. Ever since we raised the complaint, nobody has called but all out complaints are closed stating they couldn't not reach us. It has been the same even after several complaints. This has gone on for well over a month now. Snapdeal as a company should be taken to task.

I am abhishek shahu and this is my registered mobile number in snapdeal. [protected]. I have ordered a nova sandwich maker from snapdeal on 23rd march 2017. The order got placed properly. I made this payment of 1399 from my sbi account and the amount was deducted from my acoount from the same day.
After few days i received the product but unfortunately the product i got was damaged.
So i made the request of replacement on the same day. And it was picked up from my place.
I got the estimated date of replacement 1st of april 2017 but i did not received any response on 1st april. So check again and track my order and this time it was showing 6th april so waited till 6th april. Still got no response. Now it's been almost 1month. And i have called your customer care 7 times. Everytime they took my complaint and told me to wait for 24 hours. Firstly i wanted my my product but when i did not received my product so i requested them to refund my money. But today when i called one of your customer care she said we can't​replace the product and can't even refund my money. How is this possible.
How could snapdeal say that to the customer that we can not refund money or replace your product.. I want my money back either to my bank account or to my freecharge account.

One day i booked a smartphone on snapdeal which is swipe elite note 16gb black (Order id: [protected]) after 5-6 days product was delivered to me and i were pay money for it but after using that device for 1-2 days i feel that there is a problem in device with network connectivity and i request to retuen/replace product and after 3-4 days there is a person come to my house for service visit and he checked my phone and tell me that yes it has a network connectivity problem and he also tell me that you product is received by snapdeal after 2-3 days and yes after 2-3 delivery boy come to my house to receive that product.
I will gave that product to him but after 1-2 hours one more delivery boy come and say that give me the product and i will tell him that i already gave that profuct to other delivery boy.
Courier company was nuvo ex i m also uploading pickup slip
But after that i m continuous receiving mails telling me that my device is not recevied so, after seeing mails i called snapdeal and tell about that they were telling lies that the product is recevied there is technical problem.
But after that i continuous receiving mails everyday
And also i call snapdeal every day i think that i called snapdel more that 20 times and on every call they tell me lies and request me to wait 24 hr more.
And after they didn't respond
Now there is 2-3 month gone and i didn't receive my product
What should i do plzz help mee

I bought dell laptop from snapdeal, i delivered wrong product but they do not take return it. The charger of laptop is made in china product and have not logo of dell on it. I complain about it but they do not respond on my complain. They are ignoring my complains, i daily called them but they didnt respond, even they donot solve my problem. I am suffering from very bad time please help me.

Order ids: [protected]

I have ordered 1 lenovo black office genuine leather formal shoes from snapdeal on 16 may 2017, received items on 22nd may 2017.

Due to wrong product (Different shoe) i had returned the items and snapdeal has received the same and told that they have refunded the amount on 23rd may 2017. But the same has not yet been refunded to my account which i had paid through my debit card.

I had given complaints to them but they are not responding saying that they have refunded the amount and asking me to contact the concerned bank. I had contacted the bank (Sbi) they told that snapdeal has not yet refunded.

Please do the needful so that i can get back my amount refunded.

I ordered chair through snapdeal, l also paid total amount of rupees 2900 including delivery charge.
But when i opened my delivered order, i was socked, i found that even i paid total rupees, i got different chair, after 2 days i placed request for return the chair and repay my money to me
But till now, no one responded against my request.
I did email also, but no responce receponse. This fraud has happed with me
So please help me

Dear sir,

This is reference to order id [protected], l bought a wired headphone from snapdeal and somehow it didn't meet my expectations what it looks like online & therefore i planned to returned back. I spoke with snapdeal customer & as suggested by them i only couriered to them. Later while tracking it appears product already being delivered 6 days back, but so far inspite of long follow up also i didn't received the transaction amount which should be cleared at the very earlier stage only.

Apart from that, i have not received any confirmation mail / information from their side of receiving the product.

Now i would like to bring this scenario into your notice and please do the needful & resolve the issue at the earliest.

Regards
Narendra pratap singh
Mob. No. +91-[protected]

I am not getting my orderd product and i am not getting replacement or reply from snapdeal since last 10 days i have recived only magic mop stick without bucket where as the bill shows 1 bucket written in the item description column even the colour is not the one which i orderd i have orderd blue colour but it came in red colour please i want my full order along with bucket as soon as possible

I bought 2 geysers and 1 chimney from snapdeal with a hope that my money is safe. But after buying those products i came to know that those products are failure and many accidents occured due to those products in my locality. So i tried to return those products. But the snapdeal customer care failed to keep their promise. Their return/replacement policy is only for name sake. They don;t return any product once sold.
I have lot of proofs that those products are not reliable. Even then the customer care is asking me to use that.
I want all consumers to be aware that they are fraud and cheaters and don't get trapped in their traps. They will just misguide you with false policiies and eat your money.

Snapdeal.com; ph: [protected]

Order id: [protected] placed on placed on: 19 may, 2017

Item purchased : hitachi 1 ton air conditioner

Item delivered on 27 may 17. Installation service group came on 30 may 17 and found the indoor unit broken at 02 places. They suggested to go for replacement request with snapdeal.

Replacement to be done on 3 june 17, and till now not picked up in spite of innumerable calls with snapdeal customer support. When i contacted the courier company which is scheduled to pickup i. E, jv-express, they said that they are not doing this pick-up. But snapdeal insists on going on with this courier company.

So, it seems that by the time i will receive the replacement, the summer season will be over and i will not be able to use my product, i. E waste of my money for 1 year, waranty will also expire before i use it next season.

I want my money back immediately and let snapdeal pick up their ac whenever they want.

Below is their one response,

Hi subhadip,
Thank you for contacting snapdeal!
Please accept our apologies for the inconvenience you have experienced. We are working on your query. We assure you that we will respond to you as soon as we have a resolution.

Reference no: 42196546 issued on: tue, 30 may, 2017

Thank you,
Team snapdeal
Returns and replacements are simple with our
Easy returns policy

Maine 32 gb pendrive online book karaya tha koriyar wala jab leke aya tb maine box ko open kr ke dekha to usme 32gb pendrive ki jagah par 16 gb pen drive nikli.
Plz replace me me my product
Sir packing to 32 gb pendrive ki thi lekin usme andar 16 gb pendrive ki packing ki gye thu sir maine 11/6/2017ko 2bje ke aas pass delivered huie thi lekin shi product nhi delivered hua

Snapdeal site is thief i order some dresses and due to sizee and quality issue i returned it back.. I call regularly to customer care but they said we cant give you back this dresses and also not refund you... I dont know why this people behave like that.. I returned my dresses now he was declined to refund me and also not giving back my dresses.. My number is [protected]

#snapdeal..in recent time i didn't have good shopping experience on #snapdeal, in recently i purchased trimmer from recent sell, after purchasing item everything got confirm but don't know they cancelled the item and seller delivered the product and we paid the money and in delivery box found two hair straightener rather than trimmer. Now #snapdeal saying check with seller and not providing detail of seller and no detail of seller on the box apart from name.. So i believe this is some thing fraud case apart from this i don't know seller only know snapdeal... I believe after this incident and past some incidents, will not buy anything from your site... And shyam world seller is only culprit

I ordered madhuram textiles kurti and due to wrong product received i send photos of wrong product to snapdeal and after that it approved my return request. After product received on their warehouse snapdeal refuse tomy money back

I pay rs. 1999 for this product and now product and money both i loss from snapdeal

I cheated by snapdeal but request you if you want to save money please do not purchase from snapdeal.

Everyone please note that most of company denied to give warranty of that product which is purchased through snapdeal.. There must be some reason.. I had very bad experience of it. I had purchased a eveready product and it has 1 year warranty and it stop working after just 3-4 months... From last 4 months i am submitting complaints to snapdeal they are not giving proper answer.. I think they were just waiting time when 1 year of warranty will come... I just want to tell you just go for other website even if snapdeal is giving 90% discount.

Respected sir/ mam

This is jaya lalwani i want to complaint against snapdeal & team of snapdeal. I purchased a letv mobile from 17 may 2017. But since that day i doing continue mail and contacting the customer care.. Its not working i paid 11500 /- cash on delivery of mobile. First when i charged the mobile its not working i complaint they said may be charger is not working. We will refund you the charger payment of rs. 500. But still they cant paid me anything, then i purchased the new charger is also not working. And they said go the service center they solve your problem when i gone there they said you contact to snapdeal.

I gone again the my nearest mobile shop they said me mobile technical is there. Please help me.. I paid my full month salary to purchased a mobile, but still today i cant used it. I was very fedup please now i want to refund my amount.

Please look forward and solve my problem
Hope you help me.
Awaiting your reply

Thanking you,

Jaya lalwani
[protected]