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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
Complaints 14450
Resolved
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Snapdeal.com reviews & complaints page 25

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S
Swarna14
from Kolkata, West Bengal
Oct 12, 2021
Resolved
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I've placed my return order on Oct 2 2021 and the message came that on Oct 7, 2021 that the pickup will be done but till now no such thing happened and thus refund of Rs.649 has not made.. Moreover, on calling upon the customer care number the mechanical voice informed that the phone number is not only used for shopping on Snapdeal albeit I've have taken up the order by the same number itself. The chat number is also switched off.. Many such complaints related to refund are registered here but still now no actions have been taken yet.. It is some kind of joke or Rs.649 is not a sum only ?? No phone calls, no messages, no mails regarding the return parcel has been updated and the complaint registered on snapdeal site is totally faking it about the same. Its been nearly 1month that no such updation has been made.. If this continues we are force bound to take some legal actions against the inappropriate and indiscipline attitude from Snapdeal..
Oct 14, 2021
Complaint marked as Resolved 
Till now no actions have been taken yet by Snapdeal
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2021
Snapdeal.com Customer Care's response
Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal
My order pickup was Oct 7, 2021 and the date has already passed. So when I would be contacted by the required authority. For the same reason the refund has also not being made. The required authority must contact ASAP.
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    S
    sanjoymohanty98
    from Kolkata, West Bengal
    Oct 12, 2021
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    Address: Rourkala

    Dear Sir I am Sanjoy a physically disabled person booked a Tulsi mala from Snapdeal on Dt28/09/2021 having Order id- [protected] and Sub order number - [protected] of Rs374/ which was completely broken but Snapdeal neither arranging a reverse pickup nor refunding my money since last 15 days what to do now please help.
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Customer,

    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

    Thanks!
    Team Snapdeal
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      V
      Virender Kr Goswami
      Oct 12, 2021
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      Address: G8/145 , sector 16, Rohini , Delhi 110089

      Snap deal cancel my order at last time without my information.

      Very bed experience

      Order no
      [protected]

      Very upset

      Virender Kumar
      [protected]
      Snapdeal.com customer support has been notified about the posted complaint.
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        M
        Maneesh Raut
        Oct 11, 2021
        Resolved
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        Resolved

        Address: Palghar, Maharashtra.

        To,
        Marketing Head,
        SNAPDEAL

        Respected Sir / Madam,

        Thanks for scheduled delivery.

        As per My Order No. : [protected] (dated 2nd October 2021), I have received PHILIPS Radio Today, dated 9th October 2021.

        I want to make a sure statement
        that the product received by me is
        NOT ORIGINAL;
        IT IS NOT PRODUCED BY PHILIPS.
        (It's a COPY)

        For my above statement, I am attaching various actual photographs of the product received by me. (PDF File attached herewith)

        I have been using Philips radio for the last many years.
        I request you through this email that please raise my concern
        with your supplier / manufacturer;
        verify the same and reply to me as early as possible.

        I will not return the product till I get the original by Philips.

        Hoping for your favourable reply.

        (PLEASE NOTE :
        Further option is open with me
        to verify the said product with Philips India Ltd.)

        Thanks and regards,

        Maneesh Raut
        Nov 20, 2021
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Verified Support
        Oct 14, 2021
        Snapdeal.com Customer Care's response
        Dear Customer,

        We are sorry for the unpleasant experience you’ve been through. Seems you've shared the wrong order ID. Please help us with the valid order ID so that we can get this checked on priority.

        Thanks!
        Team Snapdeal
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          A
          Anusuya Lakshminarasiml
          Oct 10, 2021
          Resolved
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          Resolved

          The product taken 2 months ago but we couldn't get our amount 600
          On this product
          +1 photos
          Nov 12, 2021
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Oct 10, 2021
          Updated by Anusuya Lakshminarasiml
          We could not get our amount 600

          Verified Support
          Oct 11, 2021
          Snapdeal.com Customer Care's response
          Dear Customer,

          Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

          Regards,
          Team Snapdeal
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            Ķ
            Ķà Ŕóméô
            Oct 10, 2021
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            Address: 12 sawtik app palnapur jankatn

            Order replacement karna hai
            Snapdeal.com customer support has been notified about the posted complaint.
            Dear Customer,

            We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

            Thanks!
            Team Snapdeal
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              विजय कुमार रणौत
              Oct 9, 2021
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              Address: Vill. BAROH, P.O. KHARWAR, Teh. BHORANJ

              I have cancelled my order [protected] on dt.[protected]. But have not received refund for Rs 234 till date.
              12 days have gone.
              Snapdeal.com customer support has been notified about the posted complaint.
              Hi Vijay!

              We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

              Thanks!
              Team Snapdeal
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                K
                kumar.bishwas
                from Delhi, Delhi
                Oct 9, 2021
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                I have purchased product on snapdeal.
                But product is not like it, so I want to return this product but company not response
                Snapdeal.com customer support has been notified about the posted complaint.
                Hi Bishwas!

                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                Thanks!
                Team Snapdeal
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                  F
                  F@786
                  from Kolkata, West Bengal
                  Oct 7, 2021
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                  Address: Haryana

                  Hello sir, Snapdeal not refunding my money, and they disconnect the call when listen my account id
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Hi Farhad!

                  We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                  Thanks!
                  Team Snapdeal
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                    F
                    F@786
                    from Kolkata, West Bengal
                    Oct 7, 2021
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                    Address: Haryana

                    Hello sir or mam, in Snapdeal I ordered a product of rupees 1399 then pay it online and now I cancelled it but they rwtuse to give refunds
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Hi Farhad!

                    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                    Thanks!
                    Team Snapdeal
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                      F
                      F@786
                      from Kolkata, West Bengal
                      Oct 7, 2021
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                      Address: Haryana

                      Hello sir or mam, Snapdeal is doing scaming with me I ordered a product and cancelled it but still not get any refund of thiw product they not taking any calls refuse to concern of it
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Hi Farhad!

                      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                      Thanks!
                      Team Snapdeal
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                        F
                        F@786
                        from Kolkata, West Bengal
                        Oct 7, 2021
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                        Address: Haryana

                        Hello sir or mam, I order a product from Snapdeal of rupees 1399 and after return it they refused to give my money even they not taking any calls .They r try to scaling me by 1399 rupess
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Hi Farhad!

                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                        Thanks!
                        Team Snapdeal
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                          R
                          Rini. R Krishna
                          Oct 4, 2021
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                          Address: Anna nagar ... Ganapathi.. coimbatore 6.

                          I ordered a product but it was wrongly delivered..I asked for replacement..but the replacement status is unsuccessful..I need refund for the wring product.
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Hi Rini,

                          We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                          Thanks!
                          Team Snapdeal
                          I can't get our amount
                          On this product

                          I am not getting refund for my product - Comment #3905622 - Image #0
                          I am not getting refund for my product - Comment #3905622 - Image #1
                          I CAN'T get our amount 600

                          I am not getting refund for my product - Comment #3905623 - Image #0
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                            A
                            Avi_Ravi
                            from KOLKATA, West Bengal
                            Oct 4, 2021
                            Resolved
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                            Resolved

                            Dear Sir, I want to deactivate my SNAPDEAL account but I cant find any option for deactivation of account in there website or mobile app. Today morning I received a lot of Login OTP from snapdeal . But i am not used my account since last two years . This company privacy and security is very poor . So I request you please help me as soon as possible.

                            I am trying to call Snapdeal customer care number [protected] to many time regarding this issue but they are not provided any option to communicate to their agent.
                            Nov 6, 2021
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 05, 2021
                            Snapdeal.com Customer Care's response
                            Hi Customer,

                            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                            Thanks!
                            Team Snapdeal
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                              Y
                              yogi_b_98
                              from New Delhi, Delhi
                              Oct 4, 2021
                              Resolved
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                              Resolved

                              Address: d1 272, Block D, Palam Extension, Mahavir Enclave, Delhi, 110075

                              The customer service system is disgusting. I placed an order for size 9 and I received 7 and now I have scheduled pickup for it where info is not available. The fare is less now and I was charged more then the current displayed fare. I wish I would have used any other platform rather than receiving this kind of service.
                              Nov 5, 2021
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 05, 2021
                              Snapdeal.com Customer Care's response
                              Dear Customer,

                              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                              Thanks!
                              Team Snapdeal
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                                C
                                chaitali\'s vlogs
                                Oct 3, 2021
                                Resolved
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                                Resolved

                                Address: Kharagpur,721301

                                I have tried so many times to return my shipment as I have received damage product but my pickup is showing put for pickup every single day but it's been rescheduling by courier person without any information..it's very bad experience to shop from snap deal.

                                I want pickup of my product asap.

                                Suborder id- [protected]
                                Nov 6, 2021
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 05, 2021
                                Snapdeal.com Customer Care's response
                                Hi Customer,

                                We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                Thanks!
                                Team Snapdeal
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                                  D
                                  Dave Nishant
                                  from Vadodara, Gujarat
                                  Oct 2, 2021
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                                  Address: Vadodara

                                  Dear team earlier I was using Mo. No. [protected] but before 6 month I have surrender this Mo. No. I have new mobile No. [protected] where I get all confirmation sms from Snapdeal regarding above said order number [protected].
                                  But this is damage item and pick up boy send me OTP at my old Mo. No.
                                  So facing problem to return this damage item.
                                  Please do needful at your best.
                                  Nishant Dave
                                  [protected]
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Hi Nishant,

                                  We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                  Thanks!
                                  Team Snapdeal
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                                    B
                                    Basavaraj Gattu
                                    Oct 1, 2021
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                                    Address: Raichur

                                    I got call u won in Lucky drew I tranfer money ... I have account number and person adhard card .and pan card ... Pls help me wht to do sir I am feel disappointed on this pls call me snap deal and help me I will tell u details on that person ...pls
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Hi Baswaraj!

                                    Please do not respond to any Phone Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                    Thanks!
                                    Team Snapdeal
                                    Helpful
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                                      J
                                      Jahanisha
                                      Oct 1, 2021
                                      Resolved
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                                      Resolved

                                      Hi received scratch bumber prize 8, , 40000.last year somebody call me snapdeal customers talk wrong manner. Now again call me.
                                      +1 photos
                                      Nov 6, 2021
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Oct 01, 2021
                                      Updated by Jahanisha
                                      I received scratch bumber prize 8, 4000&call somebody wrong manner.

                                      Verified Support
                                      Oct 05, 2021
                                      Snapdeal.com Customer Care's response
                                      Hi Jahanisha!

                                      Please do not respond to any Phone Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                      Thanks!
                                      Team Snapdeal
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                                        D
                                        Diti srivastava
                                        from Lucknow, Uttar Pradesh
                                        Oct 1, 2021
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                                        Address: F311 kailash enclave sector 18 vrindavan yojna 4 Lucknow

                                        I ordered a pendent set on 24th September n received on 29th September. I gave 500rupees note on payment of pendent set . The delivery boy told that he would return balance money within an hour but he didn't come back still. My payment amount was 199 rupees. Please let me know when i get my money back.
                                        Thanks
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Hi Diti,

                                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                        Thanks!
                                        Team Snapdeal
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